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The Springboard team is amazing! Taking the CSR work off our hands and leaning on their great experience in the CPG field of how to deal with all sorts of customers. It has been a pleasure to work with them and they have connected us with different service providers in E-comm to improve our customer experience outside of their scope of work. So glad we found them!

We've had the absolute pleasure of working with the Springboard CX team for over a year. Their commitment to team collaboration and customer service has driven remarkable success for our brand. I've personally worked with well over 15 external partners, and Springboard CX is hands down the best-of-the-best. Couldn't recommend them enough!

Awesome company. Nader is a great CX rep. He goes above and beyond taking time to learn about our company and products. Every customer's situation is unique and he makes sure to address each one individually.We're happy to have Springboard as a partner!- Snoozy Team (getsnoozy.com)

A lot of people can help you with customer experience. But few can do it as well as Springboard. I have continuously thrown wrench after wrench into our shared Slack channel and Sprindboard reps take every request, concern, and 'code red' moment with grace, ease, and professionalism. I feel warm and fuzzy when I go to sleep because I know they have our back. Big, big fan.

I am so grateful that I found Springboard. I have very high standards for customer service and was quite nervous to hand this part of my business over. From the initial communications with Jonathan to now, it has been nothing less than amazing. My agent, Francesca, is absolutely wonderful and a godsend!! I can turn my attention to other tasks knowing that my company is in great hands!

Springboard has been instrumental in helping us scale our CX. The knowledgeable team required little to no onboarding of our tech stack across our entire DTC business which allowed us to hyper focus on our own CX strategy from Day 1. Can confidently say that our CX would not be where it is today without the help of Springboard

As someone with a background in customer experience and who holds their customers near and dear to their heart, it has been such a relief finding Springboard and their team. They learn quickly, adjust to your brand tone of voice and style, and just know how to help figure things out. Oftentimes outsourcing brings a new set of headaches to manage but they really make it as easy as possible.

The team at Springboard have become trusted partners to us here at Patrick Ta Beauty. We came to Springboard during a time of high growth for our company and when we needed a partner to help us up-level our customer service and they delivered in every way. Their founder is committed, responsive and invested in being the best partner possible. The CX team on our account have handled our brand with the utmost care even when the volume of inquiries seemed never ending. They are our trusted and committed partners.

No one enjoys dealing with the automated bots of customer service. The Springboard team has been a joy to work with. They helped us improve our customer support ticket time and experience for our DTC business and add a wonderful human touch.

John and his team have been very diligent. We are a fast moving startup with a unique brand, and his team understands that we are building and refining our customer service process in real time. From product feedback, to site feedback, they share a lot of information which helps us makes changes on the fly. They handle tickets with care and empathy. Been really happy!

Amazing Customer Service!! We have nothing but incredible things to say about Springboard and their talented team. Working with Jonathan specifically, has been so seamless. Their team really helped clean up our customer service inbox when we were drowning in inquires. We could not have done it without them! Thank you Springboard for all of your amazing work!

Springboardhq is a Canadian/US company with all their support staff locally which makes fulfillment and language much easier. I've worked with previous support staff on upwork and there are simple things we take for granted that they don't understand such as there are 2 Vancouver's one in Canada and the other in the US that is obvious to a Canadian but may not to be others who live abroad. Nikita and Jonathan have been a pleasure to work with and they put their best foot forward to make everything go smoothly. I'd highly recommend !

We were referred to Springboard by a friend and wow are we happy we signed up. Jonathan and his team are great at what they do and we’ve genuinely enjoyed working with Sabina. She’s been an amazing extension to our team, makes great suggestions, talks to our customers the way she would a family member or friend and we couldn’t be happier. I look forward to seeing how this relationship grows as our business scales!

Everything you could hope for in a CX team. As a small business owner doing it *all* myself, Springboard came through a word-of-mouth recommendation at the perfect time. The team listened to my concerns, held my hand through the onboarding process and really hit the ground running. Communication with the entire team is top notch. Always available, responds within seconds and, beyond that, are just kind and delightful people work with. Springboard has been a welcome and worthwhile extension of our team.

Cannot speak highly enough of Springboard. They have been incredibly helpful, responsive, and an overall great asset for us when it comes to all things CX. They really worked to get to know our business and the questions/needs/desires of our customers. We are so impressed with the value we have gotten and the professionalism from top to bottom.

The Springboard Team is absolutely amazing to work with! Customer Experience is highly valued, and I was nervous handing this huge piece of the business over. However, Jonathan and the team heard all my concerns, and absolutely blew all expectations away. The team quickly adapted to our brand voice, learned all policies, and is continuously exceeding our customers expectations. I cannot recommend working with Springboard enough!

Jonathan & his team are lifesavers!The ol' cliche is we regret not bringing them on sooner. They've been super helpful and allowed us to focus on strategic growth and not down in the trenches. We're happier, our customers have a better experience and Springboard has even advised on platform optimizations of which we've implemented. Everyone wins! Couldn't recommend Springboard enough.

We were drowning in customer support emails until Jonathan and his team stepped in. We have now added live chat and other functions since Springboard has been incorporated. The reviews on our website speaking so highly of our customer support are proof his team is taking our brand to the next level. Highly recommend.

Our support agent has been amazing and reliable! I do wish we had more transparency into the ticket tracking however overall we're very happy with Springboard and appreciate the flexibility we have as our ticket volume increases and decreases based on the months. We look forward to keeping Nader "on our team" for months to come!

Jonathan and his team have been nothing short of incredible to work with! Do not look anywhere else! You gain someone with industry expertise versus someone who can just handle your incoming emails.