Is sportsdirect.com Legit?

The Gold's Gym tank tops are of varying quality with regards to fit. The Black/Yellow, Grey Yellow are a great fit but the Navy/White and White/Red variations chest lines go far lower than the others to the point of indecent exposure. At this point all I can think to do is tailor them myself which is rather annoying considering the prices.

The website/account doesn't seem to work properly. I forgot my password and have requested a new one a few times but the email never comes. I also think its quite bad you have to pay £5 to return an item and that process itself takes a long time and there is no option to return items to a store

The garment was superb top quality CK swimming shorts. The only downside was Evri parcel was thrown onto the top step of property 10 metres away from front door no notification poor service EVRI .

Excellent quality slide, perfect for my 3yr old grandson. Safe chunky steps, not too steep. A short extension piece on end is great for landing with feet on the floor and extends the ride by slightly reducing their speed at the end. Ive seen too many kids hurtled off the end of a high slide and injured. Im really pleased with this safety design.

Whilst the last three orders I placed were of good quality and well received but what has been a great disappointment is that I paid once for next day delivery and twice for 48 hour delivery none were delivered as expected will all bring late. I don’t think it makes sense to give these options when you are unable to deliver. I feel that a refund of postage should be offered.

Way cheaper than Amazon.I saw these Under Armour trainers on Amazon and nearly bought them but decided to do a price comparison.Not only was Sports Direct almost half the price but the service was great too.

Clothes go out of shape, not surprising at price though, if you buy something you pay postage, if you need to return something you also pay postage so if they get it wrong or the wrong size you'll be £10 down with no product. Also still waiting on a delivery from 2 weeks ago tried contacting still no reply. Unfortunately over the years this place has dropped dramatically

The measures that are markes need to be more precise. I obce received shoes that didin’t fit because I wasn’t sure of the size. Previously, it was possible to determine the correct size based on the measurements scale

Bought a few items in the sales. Arrived well packaged and undamaged. The quality is great and great customer service. Would highly recommend and shall use sports direct again. Very happy customer thank you sports direct.

I ordered (order number. SD40000112440361) New Balance FF 520 v8 Mens Running Shoes online because required size wasn’t available at nearby store. After wearing this pair of shoes a couple of times I realised right foot shoe is de-shaped and looks odd. Now I feels like I should not have ordered online rather should have searched some more store for required size.Disappointed with my order.

The main issue- as a new customer and placing an order of £191- I still had to pay delivery charge. You will see from your records that I revisited the order on several occasions. I did consider not placing the order. How does your Company expect me to come back to you with repeat business when there is no incentive on delivery cost. Not my best experience. Perhaps you will reconsider your delivery charge process. I would be interested on your feedback.

delivery charges and return charges isnt reasonable and you cant even return now in stores cost me £9 in total for 2 items, kept one return second item x

I purchased 3 items as birthday presents.They arrived within a couple of days which was great but when I opened the parcel, every items packaging had previously already been opened and the items were screwed up and pushed back inside. Makes you think that they have been purchased and returned previously but also not great for the person receiving these as presents.

Great quality vest tops, fit as expected. Good price, delivery went smoothly. Notified through out. Happy with experience.

The reason for only 3 stars is due to the total unreliability of the courier they use which is Evri the items are fine but at times delivery slow to non existentWith Evri stating items delivered when there is no sign of them.

Everything was good, the clothes fitted perfectly and I was kept well informed of the delivery. Would definitely use again, delighted.

I was gutted to be returning 2 out of 4 pairs of sandels..they were lovely but too big..customer service was very quick and efficient..postage was easy and refund very quick..

The order both incomplete and an additional was delivered but not ordered.Email was sent asking for items to be sent and requested how to send back the additional item. The correspondence is painfully slow...... As there is no way to contact their customer service and, the links in the website lead to going around in circles.

Not great :( my parcel got lost then when I was chatting to a customer service person they closed the chat !! The second person said the item was lost but couldn’t answer to why his colleague hadn’t said that :( very disappointing

Box arrived damaged, (only sealed with sellotape) with items missing. Been chasing for over a week whilst you decide if items were missing. Despite numerous emails and 'chats', still not resolved. The decent thing to do would be to send my replacements whilst you work it out with your courier. Absolutely joke!

“My Parcel Has Never Arrived...No Refund!”

I ordered from SportsDirect.com, but my parcel has never arrived. When I requested a refund, they claimed the parcel was delivered according to the shipping courier. However, the delivery proof picture is just a random image taken at my apartment concierge. My name is not visible among the parcels, and the packages shown are much too small to contain my order of 16 shirts, pants, and a pair of shoes. Despite this, Sports Direct considers this picture as proof of delivery and has closed the case, refusing to issue a refund. Tip for consumers:If a picture of random no-name parcels can be used as delivery proof, then everyone living in a big apartment complex is virtually unable to get a refund when a parcel goes missing. Couriers visit the apartment daily and can always provide some random picture. This is unacceptable! Service Value Shipping Returns Quality

“No refund”

Purchased a paddling pool, used twice, then pool would not longer stay inflated. Still within the years guarantee so requested a refund, refused, replacement refused. Only an offer of ME posting to their warehouse for it to be investigated. What a complete nonsense, sports direct investigating their own product is not an impartial investigation, or indeed do I trust them to be fair. Taking advice and action now against them and leaving lots of negative feedback on all social media to warn others about their practice. Sham of a company. Products used:Sports Direct paddling pool Service Value Shipping Returns Quality

“Bad service”

Worst customer service and postal service. I ordered the goods, the shipping fee was 60 euros. For this 60 euros, I got a broken package, where some ordered items were missing. Customer service has not been able to answer me within 15 days how they will resolve this situation. If you write in sportdirect's custom service, there is only silence from there. Considering that the postage was quite high (60 euros), it is absurd to receive a broken and poorly packed package with missing items. Customer service below any record, does not communicate with you at all. Service Value Shipping Returns Quality

“No refund for returned product! Stealing people's money!”

I want to warn other people about Sports Direct practices... I have ordered two items which unfortunately I had to return. I got refunded for one item only. After waiting patiently for two weeks I have decided to contact customer service to ask about the second part of my refund (almost £60...) After investigating the case they contacted me again saying that I DIDN'T RETURN the shoes so they cannot refund the money... Absolutely unacceptable. So now, I have got no shoes and no money... Be aware! They're just stealing people's money! Not even interested in resolving the problem! After multiple complaints all I got back was "sorry for inconvenience"... Worst company ever!

“Three times sent products that do not resemble in any way the product pictures on website.”

False Advertising, Stay Away. My partner bought me trainers online twice that I liked the look of based on the website pictures. I was sent trainers which were similar but a different design, logo shape and colour disappointedly i sent them back and was unable to purchase the ones I wanted. Then stupidly a couple of years later I bought work boots and exactly the same issue, product sent totally different to online pictures. No coincidence in my opinion. I think they advertise good looking product at a decent price in order to sell less attractive inferior product and hope that many people just accept the inferior product. They are quick enough to take your money then when you have a problem its impossible to have a conversation with customer service about it and the shops are not interested with dealing with your online purchase issues. Never Ever Again... Total Shambles Service Value Shipping Returns Quality

“No Customer Service!”

We were sent a faulty Wilson Fibre basketball - the valve fell into the ball when inflation was attempted. The website says contact Customer Services - there is no such thing! And now time has run out and we cannot return it at all. I will never again buy from SportsDirect - a very poor and dishonest company. Service Value Shipping Returns Quality

“Appalling service!”

Will never be using this company again! Ordered 2 pairs of joggers, received only one. Raised a query straight on arrival, was asked for pictures of parcel and missing item?!. Provided pictures! Was told that the item has been registered by the scan machine at the packing facility and definitely sent to me?! Is it another Horizon malfunction?:-(. And, in the end, was basically called a liar for £15 joggers! Wow! Sports Direct! What an experience! Never again! Products used:Joggers Service Value Shipping Returns Quality

“Awful customer service”

I ordered trainers, but when I received there were marks on them and tight knots in the laces that could not be undone. Caused me the inconvenience of having to return them, customer service was very poor and cut me off. Will never shop here again, clearly they have a monopoly as they just don't care about their customers. The owner says it all. Service Quality

“Next day delivery”

Payed for next day delivery which turned into 3-5 working days so didn't need to spend £9.99! Contacted customer services three times and still waiting a response or acknowledgement. Items arrived (eventually) but not at the time scale that I payed for- if they can't deliver on a service they offer they should refund customers on delivery costs and not offer those services! Very disappointed! After reading all the comments from everyone else I won't be coming back here. Lesson learned. Service Value Shipping Returns Quality

“Shocking company”

My son ordered a top and was send a different style but same brand. Contacted customer services which stated if read styles may vary but clearly you are wanting to buy what you are seeing. They did say could be returned at own cost shocking service do not buy from them as clearly can send what they want. See photos. AVOID

“They are scammers”

They sent me wrong and cheaper trainers and here the answer: Thank you for your email. After checking with respective department, it appears the correct item has been received as ordered. Please be informed that this is a mix up stocks where the item style may be different from the images advertised and a disclaimer note has been added on our web.

“Deprived of both the purchased item and the 40€ I paid for it – outright thieves”

I am utterly disappointed with Sports Center's customer service and their handling of my recent purchase issue. Despite the courier's claim of a compliant delivery, I never received the €40 item. After a thorough investigation, Sports Center dismissed my claim without consideration, leaving me without the product I paid for and causing both inconvenience and financial loss. Their refusal to address the possibility of a delivery error or any other issues is disheartening. This experience reflects a complete lack of accountability and customer care. Beware of their dismissive approach and think twice before making a purchase on their website. Products used:None, as never arrived, though I was charged anyway. Service Value Shipping

“Goods not received”

Terrible, they have phone numbers to contact them that do not exist. Once I get my refund I will not be shopping there again. You cannot ring anyone there, they are totally useless when it comes to customer service. Avoid at all costs Tip for consumers:That it’s disgusting to have to go online to talk to these people then they want to charge you £1 I’m not bothered about the £1 I just don’t want to give them my bank details as I go through PayPal to pay anything Products used:Top and leggings Service Value Shipping Returns Quality

“Supplies soiled second hand returned goods as new.”

Purchased a new No fear backpack and received a soiled inferior item that had been salvaged from the clearance bin. Attempted to raise a dispute and dealt with difficult uncooperative staff whos objective was to make me go away and not rectify issue. Tip for consumers:Not recommended. Products used:backpack Service Value Shipping Returns Quality

“Did not get refund for a return”

The first and last time purchasing online from Sports Direct resulted in only a partial refund - £40 out of £120. Dealing with the customer service is a nightmare - via emails only - they claim they only received 4 items and did not provide any proof or a solution. I am still £80 short and there is no one to talk to. An absolute nightmare. Products used:Trainers, 2 vests Service Value Returns Quality

“Sports Direct - online rubbish”

If I could, it would be no star. Order placed on line. All items shown in stock. Paid for next day delivery. Only one item arrived out of the 4 ordered. Tracking makes no sense. Cannot speak to a human. Emails make no sense and they cannot tell me when the rest of the order will be dispatched or cancel the order. I will not be using them again. Tip for consumers:Avoid Sports Direct Service Shipping Returns

“THEY SELL A LOT OF FAKE”

Poor quality products at value prices, no refund only exchange. And what they sell it's hard to find elsewhere. Why like I said a lot of stuff is fake. And guys believe me. Some of their kids nike footwear is fake. Pay a few pounds extra elsewhere and get the proper quality. Products used:Shoes are one size small and $#*! quality Service Value Shipping Returns Quality

“Sent the same wrong item 2 times”

Negative experience with this shop. They sent the wrong item twice in a row. I'm trying to contact them to resolve the issue, they avoid my emails. It is frustrating to deal with this lack of customer service. I will never be shopping there again. Service Shipping Returns

“Disgusting Company”

Underhand, still not received my refund for a faulty trainers, returning cost me £5. Total joke. Left a review for the very poor quality trainers, stating just that, refuse to publish my review. Very dishonest only publishing the good reviews. I will NEVER use them again. BE WARNED! Tip for consumers:That they don’t honour refunding faulty products and the reviews on the website are only positive because they reject negative reviews. Products used:Trainers Service Value Shipping Returns Quality

“Must be the worst customer service”

With a simple situation that I had spending hours to try to get money back. Ordered online for store pick up there was no information on the processing order how long it takes so I contacted them immediately and got a very bad response I can't cancel and I have to send it back so I have to drive to a store to pick up something that they can't deliver on time and then send it back wasting precious time and resources and petrol and for what because one incapable person not even trying to help. I find size of this company having such a bad response

“Avoid at all costs - worst customer xp I have had”

Could not be more disappointed in the product, the customer service and the company as a whole. I ordered a pair of football boots which were slightly different to what was advertised, I sent them back as they were too large. They didn't accept my request, then posted them to an address and then told me 'sorry I was unable to locate your boots'. Describing their outsourced customer service 'terrible' would be an understatement

“Waterproof?”

I purchased a pair of Karrimor waterproof hiking boots about six months ago (did not keep receipt) and just walking through wet grass my feet get soaked. I should have known better now that the original Karrimor, who made first class walking gear, have been taken over by SportsDirect; they always cheapen good names Tip for consumers:Names that used to be quality product suffer when taken over by Fraser Group Products used:Hiking boots Service Value Quality

“Poor customer service and no item received”

Ordered nearly 4 weeks ago, still not received. Have emailed customer services, messaged through Facebook and Twitter several still no parcel or refund. Invited by Sports Direct to write a review on their website, which I did but was later emailed to say review wouldn't be published! Tip for consumers:Don’t use it Products used:Never received item Service Value Shipping Returns Quality

“Non existent customer service - old school cowboys”

Ordered a product on line for a birthday present and it arrived with a store security tag attached the magnetic pin type. Tried to contact sports direct but its impossible to speak to them, all numbers you can dig up on the internet (none on their website) go to an automated system telling you they are busy and then disconnect you before it's possible to speak to anyone! Took product back to my local store 15 miles away - set the alarm off then some spotty teenager who removed the tag actually chuckled - no suggestion of an apology and when I proposed a delivery refund as it's £5 that they charge, said it was not possible have to contact online - yeah right how! Last time I will ever use this company - if you value any semblance of customer service look elsewhere this company does not care, it only wants your money then gives you the finger. Old school cowboys with a shopfront. Sports direct I challenge you to respond and refund. Buyer beware!

“I've bought for like 10.000 $ from them by now”

I've been ordering stuff from Sportsdirect.com for me and my entire family and only once there was a product missing and they refunded me right away. I don't get it why some people hate them, sure, if you buy a 0.05 $ shirt it won't be of high quality, but I like even the 1$ Slazenger shirts! Good god it's 1$! I've been pleased of their services.