Is soundstrue.com Legit?

Be careful when purchasing their audio/video/course content: Soundstrue has set the default choice for certain content to be auto-bundled with their AUTOMATICALLY RENEWING monthly membership ($19.99 monthly). Doesn't affect the price of the content so it's easy to miss. All their FAQ info says it's easy to cancel, whenever you want, but there is no actual way to cancel online. Only mildly deceptive, but definitely, shady to auto-select the choice that commits you to a monthly membership AND offer no way to cancel online (while inaccurately saying you can cancel online, whenever you want).

Company is charging me for a membership I did not/never ordered!I've tried to contact them. NO RESPONSE! I NEVER WANTED A MEMBERSHIP. I just wanted the cd offered from author John O'Donohue's compilation in one cd. Contacting credit card to stop payment. A HUGE RIPOFF. I ordered some music one time a few years ago & had no problem. This was yo be a "one time purchase" BEWARE. I would prefer to give them a Minus Rating.

Sounds True seems to have turned into a scam. There is zero customer service. The email address I used to access my digital library now doesn't work at all. The chat bot never connects to a human or answers a question. The phone number doesn't work at all. I have products in my digital library that I now cannot access. Will work with my bank to get refunded somehow.

I"ve been a ST fan since cassette days. Their totally dysfunctional app makes it beyond difficult to access my extensive library of purchases, especially since I live offline and need to go to wifi to download

Cannot access my purchases. Cannot even get the code the ST site said it would send to me to access. Cannot get an email to reset my password--which is the right password but the site apparently does not recognize it. Ripped off, cannot access digital library of my purchases.

I really liked Sounds True years ago and bought several products but no longer. Since they moved to the new platform, products are difficult to access and at least one of the products I purchased is now incomplete and half of the content is missing. I have been in touch with customer support several times about this but they did not fix the problem.Very disappointing that the download function has been removed too and you must listen to things in the app. Not very customer friendly.I will not buy from Sounds True again.

I have serious privacy concerns and am forced to download their app even though some of my content is online. I plan to delete my account.

I have had similar problems as other reviewers have explained I cannot figure out how to cancel my membership which I never requested. I did buy one course in late 2023. I do not remember any membership being attached to that they have been charging my credit card 1999 every month I can’t get out without canceling my card.

Michael singers course is excellent. However getting a continuous feed of data was difficult as the Video stopped regularly. I used audio instead.

I can't access my previously purchased courses (over $500 worth). The chat bot just sends unrelated articles and no one is EVER available by phone. I waited over an hour for the online customer service......before deciding there is no customer service. Don't give them any money!!

Awful! I wish I had read reviews before. No access to what I purchased and nobody to actually speak to who might help. Isn't it rich that a company supposedly dedicated to wellbeing thinks that bots are the best way to offer help?Will not buy from them again and expecting a struggle to get my money back for this non-existent purchase.

Purchased a few audio courses, though these are not courses and should not be marketed such. The latest one had such poor sound quality as something is constantly hitting the mic its unlistenable. Waste of money. Extremely dissatisfied and disappointed.

They are offering "courses" with Thich Nhat Hanh, however the latter had a stroke in 2014, since which time he has no longer had the power of speech, and is being cared for at his root temple in Vietnam. He is certainly not capable of running courses - any material will be old and rehashed.

Initially things seemed to be okay. Eventually I couldn't access the course that I purchased and was advertised that I could complete at my own pace. No one ever seems available from customer service and the problem they said would be fixed has yet to be fixed. Months have gone by.

If I could give zero stars I would. This company is a ripoff. I ordered one class in January and was charged $15.60. I did NOT purchase a membership.. On 03-01-24 my checking account was charged $21.66 and can find no record what this was for. I repeatedly try to ask the chat box was this was for and got nothing but a list of unhelpful articles to read. When I call the 800-333-9185 number and selected customer service the message came back saying that there was no one to help me.

The new format is impossible to navigate. To me feels like a money grab from a supposed Enlightened company. I signed up and bought in to their new "One" format and all of my old courses are now unavailable. I bought a e-gift card for a friend they can't use it unless they sign up for a Soundstrue One membership. I guess just take my money with no return

Sounds True is on my mind and I wanted to warn others. I signed up for a class that had nothing to do with their membership to Sounds True One. In addition to the class they gave me a one month free membership to One which I didn’t ask for and never used. On Friday I received an email from Sounds True telling me they were going to charge me for the next month's membership which I did not authorize, but gave me instructions for how to cancel. I followed the instructions exactly and there was nowhere on the screen to cancel. I sent an email to their customer service and received a response that they would cancel my membership and refund me (even though they hadn't yet charged me). She also asked me if I was using a Mac computer. On Monday I was charged $19.99 on the same account I used to pay for the class. I emailed back the same customer service person today and did not receive a response. I've always really liked Sounds True but this feels like a scam to me. I’m sure I’ll get this worked out but I just wanted to warn people if you purchase anything from Sounds True be careful.

The only way to listen to audio purchases is through a totally dysfunctional app. I was a long time customer going back to cassette days with an extensive audio library of purchases; now they're almost impossible to listen to. I used to be able to download my purchases. Now there is no way to listen to them except through this miserable excuse for an app. Maybe it works on a new iPhone; useless on my Samsung A7 tablet. Half the time when i open the app and touch the screen nothing happens. Sometimes 10 seconds later it responds. It is incredible to me that a company that is marketing audios is forcing people to listen to them on such an absolutely useless piece of crap like the sounds true app.They were great to deal with for many years. I was broke a lot of the time but when i had some extra money i would buy meditation audios. Now it seems they've moved on to marketing expensive courses to people with money and can't be bothered to provide a functional way to access humble things like audio purchases, at least not for those without the latest iPhone.I used to think of ST as a company with heart and integrity. Now i think of it as one more big company where management doesn't care, because they've known they've had this problem since the app was introduced. There is no way I would get anything from them again. I just want to be able to access my previous purchases in a functional way.

They are falsely advertising courses, which are not actually courses. e.g. The Late Bloomer "course" is literally just a copy of the audiobook with a video clip of Clarissa being interviewed. You're paying double the price for an audiobook in order to watch a short video clip you can probably get free online. The Science of Medical Intuition "course" is archive footage from old talks that Caroline Myss did; some of which is from the late 80s, and much of which is "out of date," even by her teaching practices. There is also audio recordings dating back to the 80s and 90s. A lot of this footage is available for free on youtube. It is not even remotely a "course." Just a collection of videos that have been put together in a chaotic way - though you can see they've tried to make one connect to the other sometimes (though they rarely succeed at this). I bought 7 courses and got a refund on all of them, but one (they were very speedy on the refund). Alas, when I bought the Caroline Myss course (the most expensive one), I was not aware of the refund policy, so lost my money on it. Which is even more galling as they now offer it for a third of the price.I will never use this company again. Their website is a cash-cow to make money from archive footage and, as far as I can see from all the 'courses' I bought, there isn't a single actual course. If you want proper courses, go to somewhere like MindValley or Masterclass, where thought and dedication have gone into their online learning platforms and their course content.

I’ve made several small purchases for courses and workshops over the last several years for personal growth, continuing education credits and recently a two year mindfulness teacher certification program requiring several hours per week of recorded and live input, for two years. The price point for all of them, with the exception of the certification, were always more than reasonable for the content, especially since there’s a money back guarantee if unsatisfied, mostly always under $75. I was therefore initially very shocked to learn the certification was nearly $300/month for 24 months, nearly $7,000. I completed the program, having met the most remarkable people from all over the globe, developed friendships that I expect to be lifelong while learning content from the inside out, life transforming content, but “content” gives the wrong perception, as-if it’s only useful information, which in itself would be penny on the dollars for $200,000 in tuition attaining my two masters and a doctorate, ie, so much useless and even bad content from unskilled “educators.” On the other hand, the content itself in the certification program was based on the very latest research from leading universities, but most impressive was the human environment they created for the content to become meaningful, relevant and practical - always intentional, deeply personal, safe yet challenging. It was the most useful $7K spent in a very long time.