Is sonofit-usa.com Legit?

The following is an email I sent to Sonofit: "My name is Timothy Wilson and I bought a dozen bottles of Sonofit April 12, 2023. "I was diagnosed with COVID March 21, 2023 by our primary doctor (my wife had it 3 or 4 days before I got it). On March 29 (with bronchitis and lots of coughing), I lost 90% of my hearing. I really couldn't hear anything but muffled sounds like I was under water. "I was desperate when I ordered Sonofit. I went through the website on it and read about it before I did and was convinced it was what I needed at the time. I began to use it in my left ear soon after I got it on or about April 15, 2023 and used it religiously in my left ear but my wife, reading the directions and precautions noticed it said not to use it in an ear with a perforated eardrum, which my doctor said I had in my right ear. "In the meantime, everyone I knew was telling me to see an ENT specialist. I resisted, thinking your ear drops would solve the problem. However, I needed a second opinion about my right ear so I went to an ENT specialist to see if my right ear still had a perforated eardrum. That was about four weeks later after my primary doctor said I had one. The ENT doctor said if I had one, it was cleared up. So, I started taking ear drops in my right ear along with my left ear. That would have been about May 8, 2023 or thereabouts. "Ever since then, I have been taking ear drops in both ears, morning and night until about now, July 19, 2023. I have not seen any results from taking the ear drops. "The only improvement I got was when the ENT specialist put me on Prednisone which dried up 90 to 95% of the fluid in my middle ear. Then I got about 80 to 85% of my hearing back from what it was before I got COVID. However, my hearing was not perfect then. In fact I had hearing aids which helped me to hear but I probably was 90% close to perfect hearing back then. Now, I cannot hear conversation between people when they speak in normal voices. They have to speak up for me to hear and many times, depending on the person, I can't hear them unless they are less than a couple feet from me and I am looking straight at them. It didn't use to be that way. Bottom line, when I thought the ear drops would get me back to my normal or even better, I am going to have to get hearing aids. "The ENT doctor told me he cannot do anything for me short of hearing aids because there is nerve damage and nerve damage, from all I've read, cannot be eliminated or even improved on short of hearing aids. "My wife has tinnitus and thought the drops would help her. She started taking them, like me about the middle of May. The last report I heard from her is that the drops have not taken care of the tinnitus. So, that is May, June, and July for her but for me and my left ear (which has always been the worst ear for hearing and still is) it has been middle of April to middle of May to middle of June to the middle of July and no improvement. By my calculations, that is 3 months and over 60 days. "I spent by Discover card $188.96 for two or three bottles, whatever the first deal was but I was confused during the order and bought another 9 or 10 bottles for $319.28. I let it stand because I thought, if I have some improvement in 60 days, I could get perfect hearing by year's end. Well, I haven't really seen any improvement from the ear drops. Only the Prednisone helped my hearing. "That is a total of $508.24. Please refund me. "Thank you, Timothy Wilson" The reply was this: "Hello Timothy , Thank you for reaching out! Regarding your concern, when you purchased these products, you received a 60-day money back guarantee. Yours expired on June 14th , which is why I'm afraid that I can't issue a refund anymore. If you want to find out more about our refund policy, please check the link below: https://getsonofit.com/help/refunds.php Even though not many people use the money back guarantee as the product works well, we still stand behind it. That is why we encourage all our customers to read our terms and conditions & our refund policy, before placing the order. By placing an order, you acknowledge that you have read and accept our terms and conditions and refund policy. I know how unfortunate this situation is and I totally get it but I hope you understand. If you have further requests or concerns, do not hesitate to contact us. Until we meet again, I wish you all the best! Mychal, Your Customer Support Agent" Here is the Refund Policy: "SonoFit Refund Policy After your purchase, you have 60 days from the moment you get your package to explore the benefits of this amazing product. We truly hope that you will soon become one of the many customers who contact us to share the joy of their experience with us. But, if this is not the case with you, and if you are not fully satisfied with your investment, you can easily ask for your money back! BEFORE you request a refund, please make sure you've given the product enough time to work for you. We usually advise all our customers to use the product for at least 3 months in order for them to prove their effect on the organism before reaching a conclusion. If you have made up your mind and you want your money back, please see below how to do this. Step-by-Step Refund Guideline: Step 1: Make sure you are still in the 60-day period starting with the day the order has been delivered to you. To remember the delivery date please check the tracking number on the carrier's website. Step 2: Send an email to our support team [email protected] and tell them you are not fully convinced by the benefits of the product. Please add "Refund Request" in the subject line of your email to ensure your refund request gets priority. Step 3: Send all the bottles back to us (no matter if they are empty or not) at the below address. It doesn’t matter if the bottles are opened or not. Insert a note with your full name, email, and order id (optional) so your order can be located and processed with priority. As long as you sent back ALL the bottles and the Packing Slip, you can rest assured the refund will be processed in only a few days after we receive your package. Please keep in mind that we do not support the return shipping costs. 19655 E 35th Dr #100, Aurora, CO 80011, USA. Step 4: Be patient, we will process your refund in no time after we get your package...and, rest assured, we will send you an email to let you know it has been done. It may take a while for your refund to appear on your credit card statement, depending on which bank you use or credit card company. The processing time is between 5 and 10 days. Despite the line of Number 1, I came to the conclusion that I should give it enough time and 3 months was the time which is 90 days, not sixty days. "...please make sure you've given the product enough time to work for you. We usually advise all our customers to use the product for at least 3 months in order for them to prove their effect on the organism before reaching a conclusion."