Is snatcher.co.za Legit?

TERRIBLE SERVICE from this company!!! They do not derserve a star at all.You NEVER get the correct amount of items ordered and when you EVENTUALLY receive the items (usually after harassing them for almost a month about the order not being shipped) it is damaged AND the wrong size!!!!After no feedback on when our order will be replaced with the correct items we ACTUALLY ordered, we insisted on a refund. Then NO FURTHER communication from them when the word refund came up!!! Every email I have sent has been ignored. How can you do that???What type of people run this company!??? You take people's hard earned money and ignore them when you have to answer to our questions??? How do you sleep at night???DON'T wate your time or money guys, you will regret it, for sure!!!!!

What ever it is that you are trying to buy at snatcher, don’t. It can’t be acceptable that an order placed on the 18th of July isn’t fulfilled and when you want a refund on the 8 August you are told of 50%cancellation🤬🤮

If there was zero I would have give that. Snatcher sent me the wrong items, I have been waiting for my refund since June I have not received my money. Everything I enquire I am told it will be processed

Been more than a month, I cancelled an order that they couldn't fulfil, my refund, I keep asking for it and being told about a backlog. They are failing to run this business and it won't surprise if they have gone bankrupt, i wonder if I will ever get my money back here.

Lying lumps of excrement won't give an honest answer on when I can expect my already long overdue order. They've been sure it would be delivered "in this week" for the last four weeks...*Update, finally got a delivery, missing half the items, wrong colour on one I did get, and the order is now "complete" as far as Snatcher is concerned

My order number is/was 389417. order cancelled 15 July 2024. Waiting for my refund. Keep telling me on email that they are busy with it, but their policy say 7 days. I am still waiting today 6 August 2024. I reported them to the authorities and consumer protection. Even their telephone line on their webpage 0101437495 you can not reach them on. They are fraudsters

Ño order received, no refund received. Waiting 3 months now.

It has been 2 weeks, and my order is still on being processed. I have tried to contact them via phone, but you cannot talk to anyone on a phone. I have sent mail everyday but with no luck of any response from anyone. The customer service in nonexistent.

Scammers!! Reporting them to the National Consumer Commission and SAPS. This includes Tashriek Rustin on their email frontline. Calling on everyone else who have been scammed to do the same. Together we can close their business down

I purchased smart night lights but received lights that were not as advertised on the website. I have reached out to Snatcher 3 times to return the lights but I have been ignored. Do not purchase from this company. They are unreliable and not willing to fix issues.

I bought an air fryer in April 2024, it didn’t arrive in a good condition. I contact them the following day and the sent the courier guy to collect it. They didn’t have stock available and asked for my banking details to return the funds. Since May 2024 I have been waiting for the funds and everytime I email them I get the same email responses. I am just disappointed to say the least.

30 May 2024 at 20:09They don't refund easily.They will never refund on time, you have to keep reminding them, sometimes they don't respond to emails. They promised within 7 working days I will get my refund it's day 10 today still nothing. And worse even if it's their fault you have to wait another 7 days for refund. I regret buying from them

SHOCKING SERVICE. I ordered an item on the 26th April and after enquiring about the tracking status, I was informed that they were out of stock. If I did not follow up; I would've still been waiting for a reply . . . . .ABSOLUTELY PATHETIC.I have now requested a refund and based on the other reviews being posted; I'm not hopeful for this to happen soon either. STAY AWAY FROM THIS ONLINE ENTITY !!!

I ordered (order number 162350516) and paid for three items on 4 June. I received a parcel on 5 July, only containing two items of which one of the was incorrec. I WANT MY MONEY BACK.

They sold product that was labelled as replacement part for my headphones, and when it arrives I find out it is wrong (not for model of my headphones). So nicely sent photos showing part is very different/incorrect and can't use it, and ask them to replace/refund. But now they are trying to make it look like my fault and saying I have to cover costs and get refund fee deducted for their mistake.

On 21 April 2024 I made an order for Homemax 50 Litre Sensor Smart Bin for R579.00, on Snatcher. On 09 May 2024 I was informed that the price is wrong and I will be refunded. I provided banking details as I did so many times in the past. They always promise refund in 7 days. I am still waiting for payment/refund. Snatcher is now having my R579.00 for 4 weeks and is earning intrest on my money. If they delay such transactions/refunds of say eg. only 1000 customers, R579,000.00 of our hard earned money are earning interist for them.

Easy to deal withI have ordered from them 12 times, unhappy once.Easy payment options, clear and regular communication. Fun stuff that doesn't break the bank and more expensive things that are a real treat.I'll order from them again.

I ordered fan humidifier march, was told they no longer have it in stock. Been waiting fir a refund since March it's June. I get emails saying after 7 days it's been escalated. They steal people's money. Do not use them they are croocks they need to be shut down. R1500 been fighting since they now ignore my emails

Great service from Snatcher. I ordered a Drone and eventually the supplier could not provide one to Snatcher but Snatcher got another one with all the same features eg. Brushless motor, etc. I was kept informed on my order progress at acceptable, regular intervals. The Drone did cost a bit more than the initial one that I ordered but Snatcher did not charge me more for the difference in price. My son is extremely happy with the Drone, which I had ordered for his 21st birthday. I would definitely recommend Snatcher for anyone. There are issues with minor delays but Snatcher makes a plan for it's customers. Please be patient, as shipping from foreign countries is a bit hectic but there are good rewards.

Worst experience I've ever came across on online shopping. I ordered an insect killer on the 28th of October, to this date I still haven't received anything. They don't even bother to respond to their emails and you can't reach them telephonically because its an auto machine that'll tell you to use the email that you'll never get response to. It's now December o still haven't received my parcel