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When I called Jonathan, he contacted me right away! After listening to my needs he got me in touch with Connor. Connor, understanding the hurdle I was having, she walked me through the process as well as sending me an instruction template. A job well done to Jonathan & Connor.

My training experience has been great. All my questions were answered. The system is very user-friendly. I am excited about using Signix.

Gina was very thorough and was clear and easy to understand. She kept her instructions at a good pace for everyone to follow along.

How to determine font size when tagging is very difficult to find. Also, with customer service closing at 5:00 ET, makes it difficult when we are in a later time zone and have questions. When we’re in a hurry, going through your frequently asked questions or knowledge center isn’t helpful. However, once Customer Service replies, they are helpful.

There are a lot cheaper companies.. as a new RON , “buyer beware” .. training is fine but the monthly charge and cancellation fees are exorbitant. do not get into their 2 year commitment unless you ready to go get business to make it pay off.. their follow up prior to signing contract was great.. when you are locked into the contract not sure of their follow up . I tried to contact Sam the original contact and he never returned call or responded. That was my first disappointment.. the others did respond to emails. .

My signers are still having trouble with completing the KBAs, but the Face Biometric seems to have worked better. The video of the ID was helpful to identifying the signer for the purposes of the electronic journal. I would change the process of signing into the document to complete any text boxes left incomplete at the end of the signing for the notary. It appeared that the signer did not complete the text box and I would have preferred that I could just complete the text box for them.

My experience was great due in a large part to the hands on training and positive coaching online and in Team Meetings. Through the meeting with the trainer and the online training, I feel confident that I am able to complete any notary task that comes up. The resources available to me as well as having a point person to contact if I need help is truly great.

I had questions about my purchase, so I called to get information. I was told, "that everyone in the invoice department is in a meeting, I can have them call you back, but no one reached out to me." In the meantime I attended the 1st training, and tried to view it, but there was no link. Later, I was invited to the 2nd training session, but then found out that it was the same as the first. I paid $300, then found out I should have only paid $100 for a year. I wanted to cancel but now I'm stuck with it and out of $300. Not happy with the company.

Gina's voice is always welcoming and she is always ready to help. I have been on other platform that said they would have help available but when I needed the help no one was available to help or they would just send a link and since these platforms are cheap I found their lack of help frustrating. I am a hands on learner, so with the help of Gina and my friend James I am picking up using Signix fluently.

Mike is a great asset to your team!!!I had my first Remote Notary gig and had a few follow up questions about the experience. Mike walked me through and explained my concerns, giving me clarity going forward.

Mike Sanjuan is fantastic. He walks you through the entire process and follows up B to be sure you’re progressing. The customer service group is also very responsive and helpful.

As a new notary, I've been incredibly impressed with this platform, as have my managers. It's easy-to-use, very well-priced, and comes with fantastic customer service. Everyone I've interacted with there has been happy to assist and very quickly responsive. Truly, nothing bad to say about this program!

I experienced a challenging online signing today with multiple signers and attorneys involved. When I needed immediate assistance, Connor answered my call on the first ring and swiftly resolved my issue, allowing me to complete the online signing. It's a tremendous relief to know that I can receive prompt support without needing to chat, send emails, or wait for a return call. SIGNiX and their support team are truly top-notch!

I am a new customer of SIGNiX and have attended 2 webinars presented by Mike Sanjuan. I wish to convey that I am impressed with the platform, and especially with the interaction I've had with Mike Sanjuan. He is a "natural" at teaching - calm, well spoken, projects well, and is receptive to off-the-cuff questions, interruptions, and scenarios. Mike's fresh approach to onboarding with SIGNiX -- along with the user-friendly platform and step-by-step guides offered -- have helped to allay any anxiety as a brand new Remote Online Notary. Mike Sanjuan is an asset to SIGNiX, and it's good to know he is there to be of assistance if needed. Kathy Niederloh, FRP, Gainesville, FL

Well as being new to notary work being done remotely, it’s a bit more intricate then I anticipated but that’s what training sessions are for. The three training sessions were well prepared & well delivered for me. I will be reaching out for a little guidance and advice the upcoming weeks. Thanks much for your help so far.

I love Signix! With so many ROM platforms on the market, Signix made my decision to go with them easy by listing all the benefits and options available. Their support network is absolutely amazing. Their reps reach out to answer any questions you may have in a friendly, knowledgeable and patient manner. You'll be glad you chose Signix!

My experience was great! Finally, a team of professionals who are live on their ZOOM meetings, telephone calls, and live when you call for customer support. Signix, I am so happy that this company thinks of the customer's satisfaction. I am definitely amazed at the fact that when a client calls for support and the "live" team support is there to answer the telephone and the clients and not sent around in circles through an automated voice-activated system. Yes! This works for me! Thank you.

The training that one receives is exemplary. Gina is my contact person, and from the very beginning she directed me to the valuable videos that aid in learning the SIGNiX platform. Gina, then, walked me through each phase. If ever I get rusty, the videos are always there for me to refresh my skills.

Signix is the online platform I recommend to use for your, e-notary platform provider. The customer service and follow-up is the best I ever seen. Waverly call just to see how things are going, and if there is anything she can do to help, also let her know when I do my first e-notary, that meant alot.K.Mason

I scheduled a separate, one-on-one meeting with Gina Salisbury after the 2nd Zoom group meeting. Gina was awesome! She was patient, answered all questions, and did a live demo with me, which was easy to follow, as I felt the first video went very fast. Based on this level of customer support, I would recommend Signix to everyone! Thank you!