Is shop.nhl.com Legit?

Difficult to contact a real person to help. No email option. Online bot is useless. One of the offered phone numbers is pointless. Over a month late on my delivery and in fact never delivered. Turns out it was apparently lost but of course I only found out after eventually getting through. Waiting for my money back. Oh but they said sorry so that makes it ok that their communication and service is absolutely trash. Borderline scam website in my opinion.

Garbage company and customer service. Buy your nhl products elsewhere.

Ordered my first jersey and hat from the website. Paid the extra shipping fee for it to arrive on time for an Oilers Stanley Cup final game I’m going to.They sent out my order but not expedited shipping! Sadly won’t get my jersey until after the game. Very disappointed. Will never shop there again.

Ordered adidas canucks/quinn hughes jersey. They sent me old stock, no "c". Now I have to send this back, there's no stock left, and I'm done buying nhl jerseys for 10 years because no fanatics crap will be in my collection, regardless of the fact that they're rumored to be using the same manufacturing as current adidas jerseys for a while. They sent me a return label and a 30% off coupon that isn't good for much because they have no stock.Never again. Great "fanatics experience", I should have known better.

Bought a jersey and was preturbe from the start. Their website says, sign up for emails and get 10% off....well, code didnt work. I paid $27 for 2 days shipping to get my jersey in time for th eplyaoffs and some viewing parite I had lined up and it didnt arrive, 2 days, 3 days and the 4th day I emailed and they told me it would be there on day 5....but they insisted it was still 2 days shippong since they didnt bother to package it up for 3 days. LOL, 2 days shipping form whenver the decide to send it. Well, day 5, 6 and 7 cme and still no jersey. Nopw theyre resending and wont refund me the extra I paid for 2 days shipping. STAY FAR, FAR away!

Had to edit review. 1st time was easy but now the last 2 times have been horrible. There customer service lies and reads off a auto answer sheet. Stay away

Very poor experience. Ordered a jersey back in November for my hockey obsessed 8 year old for Christmas. It said the expected delivery at checkout and when shipped was Dec 7-14th so I ordered it thinking there was plenty of time. Here I am on December 27th without the jersey and my son is going to a game in 2 days. And what is there solution? A 20% coupon, or sending out a replacement… umm why? I don’t want to ever go back and waiting on a replacement seems pointless considering the original never made it.

The NHL shop return process was frustrating and convoluted before speaking with Sarah. She was great and being able to speak to someone over the phone that understands what’s happening vs AI or a computer does wonders. Sarah was the best and made sure I got what I needed.

THE WORST SERVICE AND CUSTOMER SERVICE EVER.Placed three orders. Two of them were cancelled with no notices on their end. The third one was marked as SHIPPED. I waited and waited and all on suddenly it was marked as CANCELLED again without any notice. Wondering how they can still be in the business with these attitudes especially after I read all of the client's reviews....probably simply scamming people.

Order made on 28th November estimated delivery by December 15th, still not arrived by 24th. Tried using your automated enquiry system which confirms 15th. Tried using the 'live chat' system multiple times, but nobody ever available. Sent a Facebook Message,no reply. Your customer service is non existent.

Cristin is one of the best customer service members I've been ever experienced. Unfortunately, a photo signed by one of the best German ice hockey players in the NHL, which is very valuable for me and the recipient, arrived slightly damaged. Nobody is to blame for that. However, it was easily replaced with an existing identical photo at no additional cost to me, even though it had to be shipped out of the country to Europe. The transaction went smoothly. Thanks again to Cristin.

Avoid. Couldn't cancel order or get in contact with customer services at all. Sent multiple emails to try and cancel but no response. Online chat always said no one available. Now order has arrived, the returns portal won't recognise the order number so I cannot return and, again, cannot get hold of customer services. Definitely avoid as this has been so much hassle!

Worst website customer support ever, I placed an order and used the correct address, and the shipper didn't deliver it and now its being sent back, and they said it will take another 4 weeks.This website is a joke. Order from someone elseI contacted Visa for a chargeback, this website is a joke to order from. I will NEVER order from them again.

Not as bad as some of the reviews on here but I placed my order a week ago and still awaiting any kind of confirmation of order. So I figured I'd come on here to check out the reviews after experiencing some poor customer service via the online chat. I've come to the conclusion that sadly my order will turn out like many other patrons of the NHL shop, I'm either going to be waiting a long time or I'll be lucky to see my order at all. We shall see .. in any case if it turns up tomorrow my experience up until now has been very poor.

Tyler assisted me with returning an item that arrived in poor condition and is sending a replacement item in better condition. The process was easy and Tyler was very helpful. Couldn't be happier with the outcome after the disappointment I had when I opened the original package last night. I have purchased many items from NHL Shop in the past, and I know this item coming in poor condition is few and far between. I'm happy things were resolved quickly. Thank you!!!

Ordered two game used warm-up pucks but received pucks from a different game. Fan Advocate Cristin sent out the correct pucks immediately and followed up until I received them. She also facilitated the return of the other pucks. She did it all quickly, efficiently and maintained excellent communication. Thanks so much for your help Cristin. I truly appreciate it!

If I could give 0 stars I would. I ordered items on 4th November as my Son's main Christmas present. The items did not turn up. I received automated emails saying I was receiving a refund however there does not appear to be a facility to interact with anyone to ask questions.My 10 year old son was pretty upset, so I tried to go back on and reorder the items however none of my cards seem to work on the site which is an awful website to use.I am pretty disgusted at the whole experience and I am now trying to source NHL memorabilia so I never have to use Fanatics (NHL Shop) ever again.

Ordered an authentic Chicago blackhawks jersey. It arrived only 7 days after. I’m really happy about the fast delivery and the good and quick service on your site. I paid $250 inclusive shipping and I think the price is fair combining it’s an official and authentic jersey. Good and solid quality. Of course, you can use this jersey on top of your own hockey gear.

Doreen was extremely kind and helpful. I called customer service because my order was being shipped all over through no fault of NHL.com, but because FedEx messed up. FedEx would only allow the shipper to place a claim. Doreen not only did that, but continued to track the package until it showed delivered, and then sent me an email asking if I received it. Excellent customer service such as Doreen's is extremely hard to find these days, I really appreciated her effort!

Order 279-4238-6451-US27100 of Nov 6, 2022Landmark Global tracking no. LTN219948052Delivery to Italy scheduled on Nov 21, 2022Today, Nov 30, 2022, the order is still at Landmark's premises in Salt Lake City!!!Please unlock this shipment IMMEDIATELY, otherwise tell me how I can have my $77.21 back!!! There is no way to send you an email and have information on this problem, this is not a professional way of working. And the live chat operators are not able to help.

“So Disappointed”

The first picture is what I ordered. The second is the ugly one that arrived. And this happened not once but twice. The first time I contacted them they were very apologetic and immediately sent out what was supposed to be the correct one, but I received the same ugly piece of crap. I will never order from them again. I have blocked their ads.

“Horrible website, absolute no customer service, false advertising”

If I could give this less than 1 star I would. This has got to be the worst website out there. There's literally no customer service except their stupid chat bot. You can't actually get somebody on the phone and it is impossible to cancel an order. The website said my item was in stock and would ship out within two business days of me purchasing. It never shipped out so I checked every other day on that same item, and it kept saying it was going to ship out the next day and the next. Never did weeks go by, tried to find some sort of customer service to just cancel and buy somewhere else but there's no number or anything. You just have to speak to their dumb chat bot and I couldn't cancel. Very frustrating. Service Value Shipping Returns Quality

“Do Not Buy From This Site”

NHLShop.com is quite possibly the worst online shopping experience. I spent over $500 on merchandise, and still had to pay shipping. Then the pajama shorts I ordered were too small even though I ordered them a size to large for comfort. I was not even able to process an even exchange for the item, I to reorder the item + shipping and wait 7 days to get my online gift card refund. My only other option was to pay $10 to have my funds credited to my original tender. Total scam of a website. Not even sure I will claim my e-gift card once it finally shows up in my account. Avoid this merchant. Side not to Fanatics and NHLShop.com - female hockey players might have big thighs. Tip for consumers:Find a local store - this operation has no clue how to run a digital business. Products used:Other than the shorts that were undersized, all other products were used. They were all just way over-priced. Service Value Shipping Returns Quality

“Great service!”

First, a 5-star for Cristin. Second, a 3-star for NHL overall. I've spent a ton of money on Kraken gear, my biggest purchase being an autographed jersey. NHL delayed shipment four times saying it was for "COVID" reasons, this excuse went on from October to April. This jersey still to this day shows as "available and will ship in 46 business days." I finally called after the fourth delay and Debbie ensured I would receive communication from the Sports Memorabilia Department. The next day, Cristin reached out to let me know it was actually an issue with the athletes not coming together for signatures. As ridiculous as that was, she actually was able to get an upgraded autographed jersey sent the next day. She checked in periodically to ensure it was received. I am impressed with Cristin's (and Debbie) customer service skills! The NHL shop, not so much.

“Terrible!”

I ordered a team hoodie, and received a BLANK, unprinted, item! Not, once, but THREE times! How the f*ck does this happen? Complete morons. Absolute incompetence! Zero stars! Products used:None Service Value Shipping Returns Quality

“Delivery not as promised by Christmas”

Placed my order on December 5th for a personalized back pack for my Grandson for Christmas, website said it would get here before Christmas. When I checked shipping status it states the 27th, so they lied. When I called them they said I should have picked another shipping option instead of the standard 3-7 business days, they were given 20 days to fulfill the order. I got no resolution just got blah, blah, blah, from JP. Their website does not disclose this, it's false advertising, nor does it warn you that you won't get it by Christmas! I could not find a yelp page or no way to place a review on the website, now I know why! Tip for consumers:Don't believe their website that you will get before Christmas Products used:Personalized back pack for Grandson for Christmas Shipping

“Over promise under deliver”

Don't offer expedited shipping and an extra cost and then have 75% of the items come in 4 days after the guaranteed date. Be honest with customers in terms of realistic timelines. Service Value Shipping Quality

“Shipping problem”

I ordered a few items from this site and as of now only received one item. They were in stock when I purchased them. I only got an email confirmation about the one item shipped so I contacted customer service to find out why the rest wasn't shipped. I was told she didn't know. Since I got no response as to why... the next day I contacted them again and was told the items are coming from different warehouses. I still have no idea how long I have to wait for my order to be filled completely and shipped. Hopefully soon.

“What I ordered VS What I got”

I was scared to place my order because I thought my experience was going to be "what I ordered VS what I got" but to my surprise I got exactly what I wanted and even better!

“Hockey jersey”

No idea why I paid more than the label but I was upcharged $70. Definitely won't buy from them again. It also took 5 weeks to arrive. No 2 business days to ship out like the site says.

“IM DONE WITH EVER ORDERING FROM THEN AGAIN!”

I ordered a navy blue NY Rangers hat, and they sent me the same hat, but in royal blue. I also ordered a NY Rangers official game puck, and they case it came in was all cracked! I don't have a photo of the hat, but I have some of the cracked case. Order number: 107-7121-3767 Products used:None, everything was returned Service Value Shipping Returns Quality

“Monopoly garbage!”

Reebok and Fanatics brands are not worth the prices they're charging! Especially authentic Reebok hockey jerseys are idiotic how they size them. Who sizes a 60 in a pro jersey and it runs 5 inches smaller! They're ALL smaller than advertised. CCM never shorted measurements and always gave you a quality product! The Fanatics breakaway jerseys are cheap, and shoulder patches are pressed not stitched and many are falling off. As a hockey fan really disappointed in all the products offered to fans. As well that the main sales sites have NO areas for customer reviews. UGH! Service Value Shipping Quality

“Horrible customer service”

Ordered a custom jersey and within minutes received the email invoice. IT WAS THE WRONG SHIRT. I ordered a custom shirt for 139.99 got charged 139.99 but the invoice showed an entirely different shirt which on the site is only 77.99. I called got a person who spoke poor English but I was patient at first explained the mistake 4 times, after she kept telling me what I ordered I asked for a supervisor not once but 8 times finally she told me there is no supervisor just co-workers. I asked for her name and work ID she refused and kept refusing to give me a supervisor I said cancel the order and email me proof of cancel. Did not get the email until I asked a 4th time for the email. Never buy from this site they are a joke.

“Never received my package”

I was sent a confirmation my package arrived, but I never received it. No customer service to contact. Never received a very expensive jersey. Tip for consumers:I was scammed out of a 200.00 Jersey, with no customer service to help. Products used:Never received my product Service Value Shipping Returns

“Great product, few days late”

I read some horrible reviews about NHL ship unfortunately after I had already purchased my product, a 2022 Calgary Flames home jersey. Luckily, the product I received was in great condition, exactly as I wanted. It did arrive about 4 days after the expected delivery date, but after reading some of the reviews I had been worried I would never get it at all, so I was pleasantly surprised. Apart from the delayed arrival, no complaints at all.

“The worst”

The worst, be ware, they will sign you up for some services automatically as soon as you buy something from the website and you will find out about it only a month later when u get a bill on your credit card from some bogus shipping company, secondly your items will come in multiple shipments and if you want to return anything for any reason they will charge you $10 for each item to return. Even if the item is only $15. I used to order bunch of items of my favorite teams, ususally about $200 on average each order, no more... Service Value Shipping Returns Quality

“Great help from Chastity over an issue”

Purchased a custom Penquin jersey for my Grandson. It came with a letter missing. Customer service insisted it was my typo and would not do anything for me. I wrote a letter to the CEO and Chastity responded in less than 24 hours indicating they would send a new shirt expedited for Christmas. I would use this Co. Again. Thank you Chastity for your quick response and thank you Doug. I am happy to post this great review.

“Disgraceful jersey quality”

The jerseys from nhl shop.ca are honestly too disgusting to be called remotely close to NHL quality, the numbers, name lettering, and arm numbers look like they were made by a plastered 6 year old and sewn on with a monkey with Tourette's, I'll never buy a product from these pathetic weaklings again as I would rather spend my $250 dollars on sponsoring the North Korean missile program Service Value Shipping Returns Quality

“DO NOT ORDER FROM HERE”

I sadly got fooled as they first sent me the wrong jersey. I returned it and got store credit so I can re-order the right one ($200 purchase btw). Then the same jersey was mysteriously out of stock, forcing me to buy a more expensive version of it ($265). I bought it, as it was an xmas gift. The best part - The shipping estimate was 3-7 days. Now my estimated delivery time is not until 5/10/23 for something I ordered before XMAS. There are no customer service representatives. This site is an embarrassment to the NHL. I hope everyone reports them! Service Value Shipping Returns Quality

“Cheap Materials”

Took 40 days for my tee shirts to arrive and they all shrunk down to half the size after 1 wash... very cheap material Tip for consumers:How cheap the materials are. Products used:Clothing Service Value Shipping Returns Quality

“Cheap overprice garbage”

I ordered three hoodies for me and my two sons. The product looked like a nice dry fit style sweatshirt. When i got them i realized that i paid two hundred bucks for three tee shirt material fake pullovers that you can easily see through when you hold it up to the light. Complete garbage product. The NHL should be embarrassed to be screwing people over with junk. Never again ordering from this website. Tip for consumers:Don't

“Terrible experience full circle”

Placed an order for 5 shirts on Dec 17th. I got one of the shirts before Christmas. The other 4 shirts arrived on January 27th, literally 41 days later. The shirts came in and they were piss poor quality. Rough, not stretchy shirts. Logo on one of them was off centered by 3/4 of an inch. NHL logo completely faded on one of them but the most ridiculous part was that the colours were SOOOO off. I ordered 4 Toronto maple leafs shirts and they came in two completely different shades of blue. I can't believe these are official.

“Horrible!”

Not surprised to see the poor ratings. Supposed to be a Christmas gift. It's now Jan 11th - the shipping changed and now it shows it "will be" delivered yesterday! No way to reach anyone by phone. Service online just says if it shipped they can't do anything. So now what? I have to pay shipping twice so I can return it to you? No! FedEx is a mess. Find another carrier. Horrible service! You're in FL. I'm in AZ. Inclement weather where? You need to find a better way to communicate with your customers. Products used:Will return the jersey as soon as we get it. It’s been weeks and you’re just giving us nonsense info. Service Value Shipping

“Go Elsewhere”

I placed an order in early December, fully understanding there could be a delay in shipping due to the holidays. As I was still waiting I kept getting emails reminding me the item was available. Late December there was a tracking notice that the package was damaged but no communication from the shop. Date of delivery passed early January, I contacted customer service and was informed it was lost in shipping. They agreed to resend, now scheduled for mid February. Please do not give these people any money. Tip for consumers:Don't use. Try someone else. Products used:Shirt was intact, autographed memorabilia ordered early December 2021 scheduled for delivery 1/6/22 or 2/14/22 but more likely 1/2/34. Service Value Shipping Quality

“Delivery the worst a donkey would be faster”

Oder knights locker room hat on the 16th schedule delivery for 10 days latter. I'll forget who one the cup by the time I get it. Amazon would have it here in 24 hours. Never again it probably come during next season delivery sucks Tip for consumers:Shipping terable Products used:Hat Service Value Shipping Returns Quality