Is secondsale.com Legit?

After using other companies for used/new books, I always come back to SecondSale. Best prices, great selection and super fast delivery!

First order was ok - a couple of books were in borderline condition. Second order through Abebooks has been frustrating. I'm missing an item which hasn't been acknowledged and I received an item I didn't order and I'm trying to return it. The customer service has been pitiful. I was considering selling some books to them, but will not after this experience.

I never received my book even though I paid for expedited shipping. My son needed it for his summer class and had to go without it for over a week. I had to buy it from another seller. I contacted this company over and over about information over my book and only got a generic response about their shipping policy. This is a horrible company and no one should ever buy from them.

Overall great experience. A little disappointed our book got cancelled after we ordered and paid. We hope that they could detect order not in stock before we purchase. Thanks

The Bernstein Bears'Graduation Day. Mike Berenstain The book is perfect. It took awhile to get it. But he was excited.

Second Sale often has the best prices and has quality products. Their offers and shipping rates (even free) are fantastic. I recommend Second Sale to everyone!

Affordable on many levels. Once purchased, delivery was very promp. I will order from SecondSale again. Also, I received information on how to sell books to SeconSale. I will be taking advantage of that service.

Good selection of books, although noticed the prices have gone up. Also seeing less paperbacks and more hard cover for what I am looking at. Pretty darn good delivery as well.

Books are always on good condition for a great price. Shipping has always been pretty quick with no issues. It makes it fun to buy books for my kids collections.

I didn’t get my complete order, it was complicated getting assistance. When I was told my missing part would be refunded I still did not receive a complete refund so had to go through the process again.

Company has good communication. The book was in the condition as described & it arrived quickly. I would buy from them again if they had what I was looking for.

Ordered two books. One was as described and in good condition, but the other title was not so. I know they are used, but do not describe book as acceptable and it definitely is as not. I would send it back, but needed it for report and had to meet a deadline

Titles are always available no matter how old or new the book/series are. Shipping is always fast and updates regarding your offer is always provided timely. Will forever be a customer

The books I ordered arrived before the predicted date of delivery, nicely wrapped, which left all four books in fine condition.

I never fail to find what I'm looking for at really great prices, most recently "The Portable James Joyce." It's like getting four books in one for $5! Free shipping is a plus.

Books arrived in good shape and were at an excellent price. Great selection online for every catagory.

I received the books that I ordered in a timely manner they were in great condition they were exactly what I ordered I had no problems whatsoever I was very pleased

I love the '4th book is free sale' & keep going back to Second Sale. Even told my friends and family about the deal so that they could take advantage of it. I'm definitely a repeat customer and will continue to be as long as they keep delivering a good product at a good price. 5 Stars!

My order arrived in a timely fashion and the quality of the books were just as described.

Best prices, free shipping, books in great condition (it dirty either) and super fast delivery!

“Poor customer service”

I ordered two books. I received confirmation of two being sent but only one book was in the package. I sent multiple emails over a 10 day period using their contact form and also from my personal email. I received no response. They do not have a phone number listed so you can't call. I tried messaging them through Facebook and it is disabled and instructs you to email them. I would not buy from them again. Update: I finally received a response and they provided a refund for the missing book. If you have an issue with them keep trying and you might eventually get it resolved. Tip for consumers:They only sent part of your order and there is no way to contact them to get it fixed. Products used:books

“Do not buy from Second Sales books”

They lie in the description then don't answer emails to confirm. Thought I was buying 2 sets of oracle decks which was supposed to include 88 cards altogether and guidebooks. Did I get that. Nope not at all instead I got 3 books all of which were not in the description. So mad they got to money. I will get a refund or else I'm going to just burn these useless books they sent to me. So angry right now was really looking forward to those cards just to be mislead and lied to! Do not buy from them. Hope they go out of business Tip for consumers:Second sales Lies and sells fraudulent items even though description says otherwise!!! Products used:None!!! Will never use them again!! Wouldn't suggest this site to anyone!!! Service Value Shipping Returns Quality

“Buyers Beware!”

I should have read the reviews before purchasing books from Secondsale. I originally ordered 3 books, and I only received 2. The third book was a Harry Potter book written in Chinese. When I asked them to correct their error, customer service was slow to respond and would not send the correct book. They insisted on a refund but omitted shipping costs. That means if I want the book I ordered the first time, I would have to reorder it and pay the shipping cost. Based on other reviews, this happens consistently. What a scam!

“Shipped wrong book, not answering emails”

I ordered a completely different book than the one they sent me. There was also an envelope inside that had been torn open and the offers were outside of it. I don't know what happened, but I've sent multiple emails over the past week, and have not gotten a single reply. Horrible customer service. Service Value Shipping Returns Quality

“Lousy customer service”

Ordered 2 little books through them on eBay, they sent 1. After repeated inquiries I went through eBay and was informed a refund was posted on Sept 29,2003. It's now October 16 and even after repeated emails to them there has still been no response or refund posted. Don't buy from these people. EBay has closed my claim after refund was promised. I don't know where to go next... I'm old, I don't do technology... I can't figure out how to post the picture. Oh! I figured it out! I ordered and paid for 2 mini books of A Christmas Carol, they sent one Tip for consumers:Totally frustrated by the lack of concern for customer satisfaction. I'll not buy from them again and encourage everyone to shop elsewhere Products used:Book

“Missing book”

I've ordered 3 books from Secondsale and received free shipping since the order was over 10$. However, only 2 books arrived in a package, one book was missing. I was informed that I can reorder the missing book after refund is issued. When I inquired Re free shipping, since it was not my fault the book did not arrived, I was told that they have free shipping on orders over 10$ only. My further inquires went unanswered. I would not recommend this website- they messed up the order, did not apologize, wanted me to reorder and pay for shipping!

“Access code to online courrse that does not exist anymore”

I ordered Launchpad For Moores The Basic Practice Of Statistics Twelve Month Access - Book Condition: Used - Very Good All I got was a piece of paper with a code for accessing the Launchpad version of the book that no longer exists. They also sent me coupons from other businesses. Overall it feels like a scam. I would not use them.

“Dishonest company”

This seller didn't deliver multiple items on two orders I made on their eBay site. No explanations, no apologies, no restitution of the items and only a PARTIAL refund. They don't answer messages and they have multiple complaints on their ebay page. Don't do business with them. Avoid at all cost. Products used:CDs

“Missing Books, Bad Service, Scam”

Terrible customer service and a scam. I ordered books. Was told they shipped in 2 orders. Received 2 orders with 2 of my 6 books. Contacted customer service as the website states all were shipped. Was told they already refunded me for the books that were lost in the warehouse and notified me. I told them I had not been notified or received a refund and sent screenshots of the website. I asked when the refund would be there. He said 3 days. I said from when since it had been 11 since I ordered. He said today. It is a scam. DO NOT WASTE YOUR MONEY. Tip for consumers:Don’t order. I am seeing my same complaint all over the place buried under the fake ones.

“Awesome website”

This is by far one of the best websites for second hand retail. I purchased a few books like 2 weeks ago and got here within a week. They have a variety of options and they are honest about the condition of the book. They don't only have amazing prices but they have even more amazing deals. Considering all of the second hand retail book stores in my local area got shut down, it's nice to know I can count on second sale to find good deals and good quality books! Service Value Shipping Quality

“This is what Secondsale calls a book "in excellent condition"”

This is what Secondsale called a book "in very good condition." It was literally falling apart, and stained with who knows what. They did not respond to multiple attempts to contact them over the course of a week, until I brought in Abe customer service to intervene. Tip for consumers:They shipped a heavy book in a simple envelope with no protection. Products used:I finally bought the book new at Barnes and Noble. Service Value Shipping Returns Quality

“AVOID - Order never received!”

I placed an order (with my own money from my measly teacher's salary) for a few children's novels on Oct. 13,2023, to be used in my classroom one month later. According to tracking, USPS has been awaiting my shipment since Oct. 18. Two weeks after the 18th, when no shipping progress was made, I reached out to Second Sale books for a solution/remedy (read: send me a new shipment QUICKLY). I received a canned response to the effect of "just because tracking states the shipment is stalled doesn't mean it isn't in transit." (Which begs the question, why provide false tracking information?). It is November 18th and I don't have my books, nor has the tracking status changed. Because of this missed opportunity to fix the situation on their part, I do not have enough books for my students. I ordered more via Amazon, who will reliably deliver them in one day. If you truly want to receive items that you paid for, AVOID THIS COMPANY. If you're just looking to make a donation and receive bogus tracking information, you've found the right place. Service Value Shipping

“Secondsale cares about their customers”

We ordered two Mary Baker Eddy books from Secondsale and one of them wasn't in stock. They are so kind and gracious to give us a full refund and give us a coupon for 15% off our next purchase. They were so apologetic and caring. When we ordered they sent email welcoming us to the Secondsale family. I feel bad for all the negative reviews here. They are very reputable business, and they do their very best to provide excellent customer service. Products used:books and cds Service Value Shipping Returns Quality

“Would give them a zero”

I buy a lot of used books on other websites and never encountered rude people like this company. They will not ackknowledge that the descriptions for books I ordered were misleading and they won't offer arefund either.

“Bad Business!”

I ordered several books from SecondSale.com and received shipping confirmation pretty quickly (I guess a shipping label had been created). Three days later, I went to track my package only to learn that a "delivery date will be provided when USPS receives the package." SecondSale never actually put my order in the mail and when I went to inquire with customer service about the order, they blamed the error on USPS...except USPS never received the package in the first place! I was then told they'd refund my money and that I'd have to re-order the books if I still wanted them. I had to follow up about the refund because they never actually initiated it and when they finally did, they failed to fully refund me. Plus, when I went back to their site, I noticed the one book I had ordered was over 4x more expensive. The bottom line is, SecondSale.com is NOT a credible company. Not only did they steal from me by failing to refund me for the amount they said they would, but they then stopped responding to my emails. Very frustrating situation! Tip for consumers:Bad business all around! Products used:None, the company never bothered to send my order!

“Non existent customer service when there's a problem”

Good as long as they send books as advertised. I've bought about 25 books with no issue, THEN last order contained a yellowed, unreadable, pages missing book. I've emailed 3x, called Second Sale corporate, posted on social media and have gotten ZERO RESPONSE. Will not order again from a company that ignores their customers. Products used:3 of 4 books arrived in decent condition. 1 book is illegible and in poor condition Service Value Shipping Returns Quality

“Only 1 book received although it is clearly marked as a two volume set.”

I did receive volume 1. (It had a fair bit of marking, but that did not bother me too much.) But it was clearly indicated as a two volume set. It is interesting to learn more about this "company" (?) or person. I don't understand why they won't respond at all to my repeated attempts to ask if they could send volume 2. I'd rather not go to the trouble of driving to a USPS store. I'm not even confident that even if I return volume 1 I would get my money back. It was hilarious trying to communicate with a robot. Why not a human being? It is such a simple question. Oh well, c'est la vie, I guess. Tip for consumers:I did not receive volume 2, only volume 1. It is advertised as a set. All I want is to also receive volume 2. I would rather not go to the trouble of driving to a UPSP facility. Products used:book Service Value Shipping Returns Quality

“Awful”

I bought 6 books from them. 4 of which were apart of their Buy 3 get 1 free sale, the other 2 books were not. Well one of the 2 books not apart of the sale was not in my order. When I contacted them, they refused to send the book itself, and then did not refund me the proper amount, and refuse to do so. I have to return the entire order to them for a full refund, which I know won't happen because they will claim all the damage the books arrived in were my fault Service Value Shipping Returns Quality

“Do Not Shop at Secondsale”

I ordered a bible study leadership kit with a dvd and received a non leader book. After repeated attempts to contact customer service, they finally contacted me after I left a message on Facebook. They said they will refund my money, but I would have to order the leadership guide again. No way, I do not trust the outcome would be any different. Products used:I returned as I didn’t get what was ordered. Service Value Shipping Returns Quality

“Buyer Beware”

I did not receive all of the items in the listing. Description on website and bill of sale state "Strawberry Shortcake Berry Yummy Cookbook With Pink Measuring Spoons." I purchased this one rather than a same condition book without spoons that was less expensive. I did not receive the spoons. I did contact the company and was told it was over the 30 day return policy. I didn't want to return it; I wanted the spoons as advertised. Additional response from Second Sale states "Listed books are not guaranteed to have supplemental items such as access codes, CDs, DVD etc…In order to guarantee that you get supplemental items, we suggest to buy the book, new." The book is out of print and I'm sure they know that. Customer service and truth in advertising - abysmal. Buyer beware! Tip for consumers:Verify what is actually included

“The condition listed for the books is a lie and customer service is completely unresponsive”

I wish I had read these reviews before I ordered! The book I ordered in "Good" condition arrived today with ripped pages and the binding completely detached from the cover. This wouldn't even be "acceptable" condition! I reached out to Customer Service 3 separate times, and they completely ignored me. No response at all. The lack of professional integrity here is so upsetting and disappointing. Service Value Shipping Returns Quality

“Is Second Sale a scam, or do they just have abysmal customer service?”

I have had a similar experience as described in the some of the prior reviews; I ordered a book for my son, paid via my Apple Pay account, then learned that the book could not be delivered b/c of lack of an apartment number, which may have been my error, so was sent back to Second Sale. I have tried numerous times to contact Second Sale via email and their telephone number on line *******877; I have left several messages with no response from the company. All my emails to the company are blocked with the message that they are suspected as spam, even those that are a reply to the order placement confirmation email. I do not know how or if I will get a refund for the cost of the book, minus shipping. I will NEVER order another item from this company, and WOULD CAUTION ALL POTENTIAL BUYERS TO STAY AWAY, in light of what seems to be a pattern of at best very poor customer service, and at work an active scam. Tip for consumers:I would never buy anything from this company in the future, and would advise others to avoid this company. Service Value Shipping Returns Quality

“Horrible customer service”

Received half of my order and I tried contacting them several times, and no response. They are a rip off.

“Never Received My Package”

Essentially the same situation as other reviews, only the package I ordered was never delivered at all and I received no response from SecondSale. The order was a mere $14, and they couldn't even manage to handle a small issue like that properly. Service Value Shipping Returns

“Wrong book sent”

Have been trying to reach SecondSale.com since Friday when I finally received my copy of A Grief Observed. It was not the book I ordered. The dustcover says it is the grief book. The interior of the book contains a copy of The Abolition of Man. I would like the book I ordered. You have no phone number. How do I return this book and get the one I want? Tip for consumers:How in this day and age do you run a business with no phone for people to call? I would avoid this company and go with another like ThriftBooks or Abebooks.com. Products used:two other books I ordered are correct. Service Value Shipping Returns Quality