Is sanity.com.au Legit?

Ordered a record on here and paid for the “delivery 1-3 days” option only to not have it arrive for 6 days. Called customer service (as I needed the record for a gig overseas) only to speak with a snarky, rude and inept woman who said that it clearly states that it says it actually says in “3 -5 places” “very clearly” that it takes 5 - 10 business days to leave the warehouse even if you pick that option. I just checked on the website and order, and it does not. She had the customer service skills of a brick and now I’m angry even though I didn’t start out that way before I rang. Useless. Don’t trust them to deliver your goods, OR deliver any respectable customer service.

It’s a fake website. When I entered my email to track shipping, it says my email does not exist despite of receiving confirmation in my email after placing the order. When emailed their enquiry email address, the email bounced back. I still haven’t received my book 20 days after placing my order.

Ordered a football calendar on the second of OCTOBER for Grandson's Xmas gift. Sanity sent a few emails after that saying they were waiting for it to come from their supplier. Finally I followed them up with an email asking just when it was going to come. It's now just a few days before Xmas and their response was at least prompt. They advised me that their supplier no longer stocks this and therefore they have cancelled the order and are refunding our money.That is very poor service from a supposed leading online store.When I Google the product, it IS readily available from numerous online retailers. But to get it now at such short notice before Xmas ????So I certainly won't be buying from Sanity in future nor recommending them to anyone else.

Recently pre-ordered an album which was meant to come with a signed card from the musician online from sanity. The parcel arrived 3 weeks later without the signed card (which was the main reason I made the purchase). There was no effort to contact me that the signed card was not going to be in the parcel for whatever reason. I got in contact with their customer service only to be offered a 10% refund on the product. Very disappointed and will not be shopping from them again.

I placed an order with sanity for dvds. Have just been informed after a long wait 3 of the dvds are not available. This is the 3rd time they have sold items, taken money, then waited ages, then said item was not available! I believe there is a word for taking money for items you don’t have…. Never purchasing from sanity again.

I received three Funko Pops with various defects and Sanity's response was not our fault, contact funko directly. Customer service does not exist.I will certainly never buy anything from them again.

I was dubious about placing an order having read the bad reviews. I really wanted to order a signed CD they had, so I took the risk. It arrived 2 weeks earlier than they advised, and in perfect condition. I’m overjoyed with the service, and the signed CD that arrived

After over 600 titles easily purchased from Sanity I have cancelled all my online orders as now 3 times a online order wasn’t processed but yet I saw it in store and purchased it. And they don’t answer emails when there is a issue and every excuse was given but the answer was clear they simply didn’t answer. As a result despite my good relationship with instore staff my membership card got cut in half and I will now purchase elsewhere. And as in other reviews they claim their delivery is fast and someone wrote they are slow as snails is stupid Sanity is not a delivery service they sell dvds and cds Australia post do delivery not SANITY.

Terrible! Ordered 3 albums online. Black parade had two vinyls. When my order came, danger days and blink 182 were good but BOTH black parade vinyls were warped. Contacted sanity and they gave return address. I paid $18.50 to return for a refund. I was then told that they should have given me a return label, which they did not and that they would refund the $18.50 postage to my bank. Then they changed their minds and wouldn't refund the postage. So basically I lost money in two dud vinyls ! As it cost me $18.50 to have black parade refunded DO NOT RECOMMEND. TERRIBLE CUSTOMER SERVICE

Sanity online service is terrible. Do not waste your time or money! They will not respond to your emails unless you are constantly sending them. I will never buy anything from this company again

I ordered several Funko Pop items during Black Friday sales using PayPal. After about 10 days I got contacted by customer service regarding payment. I had funds on my PayPal account but Sanity said they got an error message when claiming the money. I contacted PayPal and they said Sanity had never attempted at claiming the money. When I got back at Sanity via LiveChat the customer service told me that they had talked to PayPal and that I needed to give them my card details. I agreed to do so but I complained about this poor service and the assistant proceeded to cancel all of my orders, close the chat while I was talking and disconnect me from it. I sent another complaint via email and she replied with lies saying I didn't want to give my card details and that I had requested to cancel the orders, all of which is not true. I have never received such rude and neglecting assistance in my whole life.

If you are looking for an Australian music artist's Cds and Vinyls you will find it here.

Sanity states 5-10 business days to ship. I ordered on the 19th of September, it’s been 11 days and still hasn’t shipped. I’m now told the ETA is the 26th of October. Two days late for the person i’m buying it for as a birthday present. Now, i’m no mathematician, but that’s A LOT MORE than 10 business days which was clearly stated on the site. In fact, it was one of the factors I took into consideration before choosing Sanity to buy from. Well, i’ll never be shopping here again. It was my first online order with these guys, and they misrepresented themselves, which is illegal, and now I won’t have my present on time. I was sad when the physical locations closed. Now I can’t wait for the inevitable collapse of this company. For records, shop at Discrepancy Records, Goldmine Records, Midland Records, Bendigo Vinyl, Dutch Vinyl. My go to stores with a proven track record. Never been lied to. You’ll pay just slightly more, but you’ll actually be getting what you’re paying for, your record on the quoted date, not literal months later. Sanity will just lie to you, not adhere to the conditions of sale, and ultimately let you down, making you’d wish you had paid the extra $10 for a seamless experience.Sanity, you fraudulently made claims you couldn’t uphold, and i’m considering reporting you to the necessary regulators.Cambridge dictionary definition of the word scam: “A dishonest plan for making money or getting an advantage, especially one that involves tricking people”.Sanity made false claims about shipping which was ultimately responsible for my choosing to shop with them, and not with someone more reputable. As you can see, Sanity is committing a literal scam, by all definitions of the word.If you value your time, money, and…sanity(?), you’d be better off importing from overseas, which will only be slightly more expensive than Sanity. It will be faster, and you’ll be getting exactly what you pay for. Sanity only peddles lies and disappointment

5 stars: Excellent as I cannot thank the Sanity Team enough,,,,,,,for they great services, speedy delivery, first class product & communication, highly recommend buying from them, Again Sincere Thanks - Wins a 5 Star Rating from me.

2012 - 4K Ultra HD Blu-ray + Blu-ray, Item Shipped As Always Timely And Fast, Well Packed And In Mint Condition, Brand New, Sealed And Exactly As Described, No Damage And No Issues, Absolutely Flawless Service And Great Communication, First-Class In Every Way, Highly Recommend, EXCEPTIONAL SELLER AA++

3 cheers to Daniel in the Queanbeyan store for the 5275 2890 0010 7504 customer service.