Is rughere.com Legit?

I made an online purchase and adjusted my purchase at check out to 1 Rug instead of 2. The system charged me for 2 Rugs rather than the adjustable to 1 Rug. Directly after the mistake to this purchase I immediately emailed Rughere requesting the adjustment to the over charge asking for correction to the transaction. I selected 1 rug and was charged for 2. On 8/27 I received my order and was ONLY shipped 1 Rug. THEY MADE THAT CORRECTION BUT kept my payment for 2 Rugs. 316.20 instead of 170.00. I have emailed several times and have called and left a message. The company has failed to respond to my issue by phone & by email. This happened on 8/10/24 and I’m still waiting a response and a REFUND. Please ADVISE

Good service team .I have to say I was apprehensive about ordering from the this website having seen mixed reviews. However my experience with them was excellent. Due to a shipping error, the order was delayed compared to my wishes. The customer service team supported me a lot to get the order shipped faster. They also gave me a few tips to keep the carpet from getting wrinkled after receiving the package !! Very pleased!!

At first I was quite angry because the delivered rug looked ugly. I contacted the customer service team to complain but they told me to unroll the rug and wait a while. After a few days, the rug was the same as on the website (before that, because it was vacuumed for transportation, rug was compressed and wrinkled). I'm quite satisfied with my purchase here and advise everyone to roll out the rug when receiving it so that it will soon return to its original shape.

The rug material is at an acceptable level. After spreading the rug for a while, the carpet becomes thicker and quite soft. But in terms of design, I really like it, I can hardly find this carpet anywhere else, the printed colors are really beautiful and the same as on the website.

The rug looks like the picture and description on the website. When the rug was delivered, it was vacuum-sealed so it looked a bit ugly, but after being unrolled, it returned to normal, with vibrant colors. Happy with this purchase.

Ordered rug 2 weeks ago. Payed extra for faster delivery minus processing time. Rug is still processing. How long does processing actually take. They sure processed my payment pretty quick. Emailed them, no response. Raised a support ticket, no response. I’m hoping that I just didn’t give away $200 plus dollars to this place. Still holding out hope, but not much after reading a few of these reviews.

Worst company to deal with returns and refunds. No one ever answers the phone on the website and their branch office that they state is in California is not. Try to return an unacceptable item and it took weeks before they respond. After getting the runaround, they decided to either give 50% refund and keep the unacceptable item or send the item back to Vietnam. The cost of shipping. The item back to them is more than the is worth. Would’ve been better off buying through Amazon. At least refunds in returns are easy and without question. This is not worth the aggravation.

After receiving the parcel, the rug had a few wrinkles but returned to normal after unrolling, the quality is suitable for the price. Customer care team responds quickly.

Avoid ordering from this company due to their poor customer service. The provided phone numbers do not work properly as one of them belongs to a towing company instead., They also fail to reply to e-mails.Treat people the way you wanna be treated. Whenever you read this whoever owns this company get your life right you dont get peoples money and think its ok to not send them there product. Your business is bogus and disrespectful. God dont like ugly!!!

The rug I purchased did not look. anything like the rug y’all advertised online it was very poor cheap quality an then y’all kept almost all of my refund when resolving the matter I will never make a purchase from this company again an suggest no one else do

I had some problems with my parcel, delivery time was too long. When I contacted the support team, I found out that my address was wrong. They helped me correct it. I am very happy with this purchase.

Ordered a rug February 28th and it hasn’t even been shipped yet. Sent an email and got no response. Called their contact number and it went to a voicemail. Now opened a complaint ticket and waiting to hear back. It’s funny how customers who give them a good review on here get a 20% off coupon from the company, but the customers with complaints basically get a 🖕🏼. Update****** Finally received my rug and it’s garbage. It’s not even a rug. It’s the type of pad you put down in the back of your SUV to set stuff on top of. The quality is horrible. Never again!!!

was hesitant about buying a rug online, but this purchase turned out to be fantastic. The rug arrived on time, and it's even more stunning in person. It truly ties the room together.

Cannot get an update on my order and no one has responded to phone calls, emails, or ticket numbers. Very unprofessional. Took my money 12 days ago!!!!

I've been searching for the perfect rug for ages, and I finally found it. This rug has transformed my room's aesthetics. It's a masterpiece that receives compliments from everyone.

This rug is a game-changer for my home decor. It's not just beautiful but also incredibly comfortable to walk on. I couldn't be happier with my decision to get this rug.

I never received the rug I ordered, received a refund but it took a while to resolve. Hope others have better luck with receiving their items.

This rug is a showstopper! It's a conversation starter whenever someone visits. The quality is exceptional, and I'm proud to showcase it in my home.

This is the worst purchase I have ever made. The picture is not what I received. I cannot use this as a rug. At best, a cheap looking wall hanging that I paid $99.00 for. Very disappointed.

The rug I received exceeded my expectations. The craftsmanship is evident in every detail, and it's become the focal point of my space. I'm incredibly satisfied with my purchase.