Is roguefitness.com Legit?

“Disappointed with Product Quality and Customer Service”

I recently purchased a barbell from Rogue Fitness, attracted by their advertised "lifetime warranty" and "30-day return policy." Unfortunately, my experience has been far from satisfactory. Within three weeks of receiving the barbell, I discovered a deep scratch on the coating. Concerned about the durability and overall quality, I reached out to Rogue Fitness to request a return and refund under their stated policies. However, after a week of back-and-forth communication, they refused to honor both their 30-day return window and their lifetime warranty. I'm disappointed with both the product's quality and the lack of responsiveness from customer service. They do not stand by their warranty or return policy, which is frustrating as a customer who trusted their promises. If you're considering purchasing from Rogue Fitness, be cautious. In my experience, the barbell's coating was of poor quality, and the company was unhelpful in resolving the issue. I hope this helps others make a more informed decision. Products used:Ohio Power Bar Service Value Shipping Returns Quality

“Garbage Company lacks transparency”

Not at all surprising to see that this company has such low reviews. I purchased a Concept 2 ERG bike in June of last year (2022), and though Concept makes a short seat option, Rogue Fitness does not offer this option, or let you know that it is available. So I bought a bike that almost works for me, being 5' 2" with short legs. After developing knee pain my physical therapist determined that my bike was not set at the correct height (too tall), but I can not adjust it low enough. After some research, I found that they actually do make a short version. Rogue Fitness is unwilling to accept a return or purchase a short seat for me. They are catering to tall men and have zero concern for short humans. I hope they go out of business. Note. They lost a good customer. I have bought both the rower and bike and had planed to buy the skier as well. My son has all three machines as well. Tip for consumers:Don't buy if you are short (or purchase directly from Concept 2 ERG, where they offer a short seat option) Products used:Concept 2 ERG Bike Concept 2 ERG Rower Service Returns

“Order not delivered”

I ordered gift cards for my son for Christmas as of 12/28/2023 the still haven't showed up. When I got in contact with customer service all I got was they must be lost! So now I'm trying to get replacements and no confirmation of a new shipment. Is this how you run a company. They have the money. Shipping

“Clothing sucks and is improperly sized with customer support extremely poor.”

Their clothing sucks and is poorly made and fitted. Customer service told me "Tough Luck, stuff varies" (paraphrased) and made me pay to send back stuff improperly sized (defective products). I wont buy clothing from them. But just so you know... if you order ANYTHING, it will never arrive in a timely manner and will come from all over the globe with different "mailers". Super pissed about the responses when I asked them to take back their crappy clothing. Their equipment is pretty good. I have a lot of it. Tip for consumers:If you are buying equipment, it is good stuff, stay away from the rest. Products used:I ended up ordering from another site. This site lacks accountability for their products and customers service basically told me "tough luck". Service Value Shipping Returns Quality

“Rogue charged me $32 on a defective $50 item!”

I purchased a sit-up pad for $50. I should have paid attention to the reviews indicating that it was not comfortable and too hard, which turned out to be the case. I returned the pad promptly unused, but ended up paying them $32 for shipping! I requested some reimbursement, and they refused and insisted I pay for all shipping charges. I would advise being extremely careful before buying from this vendor. Tip for consumers:Do not buy this item, and do not expect any refund of shipping even if their product is not as advertised Products used:Situp pad Service Value Shipping Returns Quality

“Website Fraud Scam”

I have an account set up through Rogue fitness Website to purchase fitness equipment. My last order in mid December came went no issues, but I then received 2 messages from an unknown source that offered a "Cashback" indicating it was from Rogue Fitness! I have tried several times over a 2 week period to get a response from their customer service with NO REPLY or response that my personal information has not been compromised. I have have to cancel credit card and it's an absolute joke they have a customer service department that gives an automated reply they will respond in 1-2 days! Obviously they don't care about a fraud scam through their website or the customers affected so the only option left is legal action. Curious is other customer have has the same issues and we can collaborate on this matter. Tip for consumers:Caution advised with personal information and Credit Card info not secure on their website Products used:Bands Service Value Shipping Returns Quality

“Delivery Issues - Be ware”

They can't handle a basic residential delivery. It's not like I live out in the middle of nowhere - 0.25 mile off a 3 lane main road. They got my 3,000lbs worth of gym equipment within 20 miles and then pretty much said - figure it out yourself. Terrible customer service. Let's hope the equipment turns out great... if I can ever get it home. Tip for consumers:They can't guarantee delivery to a residential address. And they'll make no effort to get the equipment to your house. The even misrepresented what the carrier was saying. Products used:I ordered a 1/2 rack, full plate set, full dumbell set - over 3,000lbs in equipment. Service Value Shipping Quality

“Poor Customer Service”

Ordered package and guaranteed delivery before Christmas. I notified them immediately after seeing me delivery was scheduled for 12/27. They said UPS is not calculating for their terminals being open on 12/24. Come on. UPS has been in logistics before Rogue was even a thought. Surprise the package was delivered on the 27th. Rogue says you can send it back and we will refund you. I should have followed my own advice. Any company that does not have a number to call like American Airlines, you should know their service is poor. Service Value Shipping Returns Quality

“Worst customer service experience of my life”

Rogue had sent me the wrong item and when I contacted them to obtain a return label they informed me it was my responsibility to pay for return shipping for the item they had wrongfully sent. I had already paid $65 to have the item shipped and now I was expected to pay to ship it back? The customer service representative was incredibly rude and condescending and refused to send me to a manager to help resolve this situation. Beware of ordering from this company. Tip for consumers:Terrible customer service Products used:Gym equipment

“Rogue customer service is terrible”

Good luck reaching a live person at rogue. I had an issue assembling a product and couldn't reach anyone. I tried every promt from customer service to sales to accounting. Every mailbox at rogue says it's full! Can I tell you how annoying it is to have a partially assembled piece of equipment and can't get any help. I've spent thousands with rogue and won't spend another penny. I can't believe a company as large as this doesn't have someone answering the phone. What if I wanted to talk about equipping a commercial gym? I'll try sorinex next time even though they are a bit more expensive. Products used:3.0 adjustable bench Service Value Shipping Quality

“Scam artists”

Don't trust their website reviews as I've confirmed they delete all the negative ones. They shipped me an order with most of the parts missing, then I had to fight with them over email, then shipped another order with the "remaining parts" which was also missing parts, then had to fight with them over email, and finally got all the parts after a week later. The parts were machined sloppily and didn't align properly. The thing is a pain to use because of it. Prices are like 2x every competitor and you pay for shipping. Completely not worth. Find someone else. Products used:Foldup bench Service Value Shipping Returns Quality

“Awesome Customer Service”

I made an online purchase which they shipped right away. Unfortunately somewhere with the carrier (had tracking #) the package didn't deliver. When I reached out to Rogue, I was able to immediately speak with live person. They listen to my concern (early Christmas gift) and indicated they would follow up with the carrier then sent me an email on the status. I waited one day to see if the package would be deliver before responding to Rogue. I didn't have to respond because Rogue overnighted ship my order for a second time. Very please with my experience and truly appreciate great customer service. Note we previously have purchase home equipment (squat machine, weights, barbells, bench) in 2021 and found Rogue USA made product to be great quality. Service Value Shipping Quality

“Terrible service is ok if noted in fine print”

I'm very familiar with the equipment. I've used it many times and when doing my home gym I didn't even shop around. Big mistake. I'm not sure I would have found a better set up. My problem is the service once order was placed. It took over 2 months to pack the order and now it is with a freight company that won't deliver the product to my door. It comes to my curb and yes there is a big difference especially if you have a long driveway. So Im not in a dispute over my driveway length. The recommendation from Rogue. I rent my own truck and drive and get the material from the freight warehouse myself. Nice work customer service. Eventually this type of stuff will erode brand hopefully. Buyer beware. Not good people on that side of the trade regardless if their equipment is well made. Tip for consumers:Don’t go with what they tell you over the phone. Customer service people seem very young and untrained Response for a week was we will take care of this and nothing was done. Finally I get an email from somebody saying read the fine print not our problem. Products used:TBD. Still not delivered Service Value Shipping

“Bad phone Customer Service”

Some Rogue phone Customer service reps are hesitant to help, I would give the 2 reps I spoke with today a negative star. You are giving a bad image to an otherwise great company. Service

“Awful Experience”

I purchased a squat rack paid $930.00 It took 1 month in a half before I called since my package never got delivered. Apparently they got my address wrong and the package had got lost. Once I told them I no longer wanted it and my money back. What do you know a few days after asking for a refund my package was finally delivered I than had to pay an extra $250.00 to send it back even though I told multiple different phone reps I no longer wanted it in the first place while it was "lost" they completely screwed me over, my package was all beat up, it came 2 months later and I still haven't got a refund. I suggest nobody buy anything from this company. The customer service is awful, its been a nightmare getting a refund, This company is very fraudulent & If i could give it no stars i would. Tip for consumers:If I knew how bad the customer service was and how awful of a nightmare it is to return anything even while the package is lost no fault of my own. I would have never ordered anything from here. Products used:None

“VERY DECEITFUL COMPANY”

Purchased there echo pull up package bands, which showed a picture of all the bands at a cost of $80 + $13.91 for shipping & taxes. Same picture showed up on the final receipt! Once I realized that it was not what they advertised I called and asked to return the item do to the misleading add, and exchange it for another item. They refused to void the return item shipping cost even though I informed them that I would be willing to pay for the shipping fees for the new item. NEVER had this issue with Amazon, Walmart, etc... Purchasing an $80 product from ANY other vendor would have cost me $0 in shipping or return fees! STAY AWAY FROM THIS NICKLE AND DIME SHOP! Attached photos as proof... Tip for consumers:STAY AWAY FROM THIS COMPANY!! I always shop from the big vendors (Amazon, Walmart, etc...) because it's never a hassle to return an item and you get a full refund. Took a chance and lesson learned!!! Products used:I did not use the product because that would void the return Service Value Shipping Returns Quality

“Bad customer service”

Great products for decent prices. However, the customer service is lacking. They keep lying about the status of my shipment instead of telling me whats really happening. They will hang up on you during your call, take forever to respond. Its unfortunate but I will have to start using a different website for my fitness gear just so I can avoid these headaches

“Run AWAY from Rogue”

One of the worst purchasing experiences in my 30 yr purchasing career, Over 2 months trying to order a simple 10 item order even after giving them the list with item #'s off their own site. 3-5 days to get a response so it takes a month to answer a question. Quoted wrong twice & now a month after it's been paid for it's picked wrong. So this no doubt will take at least another month to correct (if lucky!) Terrible service folks. Run don't walk away from this company if you are looking for an easy order process. Can't comment on quality because oh yeah, don't even have the order yet! Will 100% never order from this company again.

“Buyer beware!”

As a high school strength coach for over 30 years I have purchased a lot of equipment. I have purchased twice from Rogue, the first time about $5,000 worth of bars and bumper plates came off with no issues. I started another order in October 2020, after 3 months and them shipping the wrong bars my school ended up eating over $400 worth of shipping costs. They took zero responsibility for their mistake and kept me in a death spiral of emails and long waits on the phone. You never communicate with the same person twice, it truly was the worst experience imaginable. Although their equipment is good, heaven help you if you need any customer service. Products used:None Service Value Shipping Returns Quality

“Lousy customer service”

I bought some of their items to help with mobility (battlestar). Took awhile to go ahead as their prices are so high. Unlike most of the complaints here, my stuff actually showed up but how it was shipped was a rip off. Whoever packed it looked they just threw it in the box as there was no packing material at all. It was put in a container that was 4 times bigger than it needed to be so I ended up paying more shipping than I would have. Couple of emails back and forth with customer service was a waste of time. The message from them was clearly that as long as you got your stuff you should buzz off. After having read all the other reviews about stuff never showing up I can now see why their bar of customer satisfaction is so low.

“Bad customer service led me to cancel entire order”

Ordered $1500. 00 in products at Rogue Fitness website. Called customer service and got hung up while I was asking a question. First red flag. Ok, I tried again and that time the attendant wasn't helpful and also not pleasant to speak with. Ended up cancelling my entire order thanks to the attendant name Alain D. I'm taking my business elsewhere, I can now imagine how bad it would be if I had to contact Rogue Fitness again for a warranty issue.

“Still waiting for our order!”

I would give them zero stars if i could. We ordered (and paid for) an assault bike and never received it. We have sent multiple emails. They keep telling us different things about our order. We called Rogue and waited almost 2 hours to talk to someone, who told us to contact UPS. We had already contacted UPS and they did not pick anything up from Rogue! UPS said Rogue created a label but nothing has been shipped. Now when we call we can't get through. Do not order through Rogue!

“T-$#*!ts”

I've bought a lot of Rogue equipment over the years. Spent a crap ton of money on that equipment. Which I have been impressed with. Do not buy Rouge clothing however. Also they need to do a better job in the customer satisfaction area. Not to thrilled about the clothing that I received.

“Solid products, sort of...”

Overall I like the quality of the Rogue fitness products, but you are paying a premium for this. That said, I had a problem with a brand new accessory for my Rogue rack where the paint was coming off VERY easily. I only had the product for a week and if I breathed the wrong way the paint came off. Customer service would do nothing. I also ordered safety straps for the same rack system - got the hardware, but NOT the straps! Are you kidding me? The return and refund was no hassle (at least for that issue). Overall not impressed, except for the quality, but YOU ARE PAYING A PREMIUM FOR THAT.

“Hurry Up and Wait”

I've spent quite a bit of money on Rogue equipment over the past six months for my garage gym (still a work in progress, but that's okay). In fairness, I will say that all of my items came in a timely manner with the exception of one which as of this review, I'm still waiting on. I opted to receive in stock notifications for items that were out of stock. The thing with Rogue is that their products sell relatively quickly so once you receive an in stock notification, be prepared to make a purchase. With that in mind, On Nov. 2,2020, I purchased the Monster Utility Bench 2.0 along with the Thompson Fat Pad. According to Rogue, these items ship within 14-30 days. The RSS (Rogue Shipping System) only showed that the order was received and processed- that's it. After 31 days, I decided to reach out to Rogue in an effort to see if there was an update regarding my order. They told me that the bench was still in production and that my order would ship complete once the Thompson Fat Pad was back in stock. Now I'm like, "Wait a minute..." if an item is out of stock, you will not be able to purchase it, nor add it to your wish list, let alone your cart. How is it that this item was in stock when I purchased it and now out of stock just like that? I went on to point out that the information on their website is misleading and I have a problem with that. We're in the middle of January and I have yet to receive my items nor have I been contacted about the status of my order, and the RSS is only showing my order was processed. This is unacceptable and poor customer service. Look, I get that we are still in the midst of a pandemic and that it has an influence on logistics, transportation, etc. because of this, amongst other variables in place, it is paramount that you communicate clearly with your patrons. It's not enough to have great products when your customer service is marginal at best, and I still have not received my items. Upon reception of my items (providing that I do not opt for a refund) I will not purchase from rogue again. Sorry, not sorry. Tip for consumers:Be prepared to wait Service Value Shipping