Is revolve.com Legit?

Great customer service. I ordered some trainers to the UK but did not realise the website was US based so the sizing is different. I used the what's app chat option (great feature BTW) and within 5 mins my order was corrected to the size I need, the sales representative I was connected to was brilliant and dealt with my issue immediately..... Fantastic service =)

#B272014309 most amazing customer service. After not receiving a parcel that stated delivered I sent an email and within 5 minutes customer service call me direct to apologise and send out another item. Never have I received such faster and good customer service

The customer service was incredibly fast, reliable, helpful and overall lovely! Offered me a full refund when the dress I bought unfortunately lost quite a lot of sequins after a first wear. Let me keep the dress and also gave me a %15 discount for my next purchase. Completely hassle free and I did not have to push for a refund at all, best company/customer service I have ever dealt with.

I received my dress on 6 of August, i returned the dress to carrier on the 24th and was received by Revolve.com on the next day. After multiple followups they decided to ask for the return shipping tracking number on the 11th of Sept!! (which means the dress has been already received but they were unable to relocate it) The dress has been in their custody for the 23 days and then informed me that the dress has stain. 23 days!! They don’t know where they inspected it in which country. They refused to give me pictures. I’m so mad and frustrated. I have contacted more than 17 customer representatives everyone of them is saying something contradicts the next rep. Horrible website

Its a been a month since I made an order, shipment has not been received till now, they keep on giving misleading information. And as of today UPS has informed me that revolve has stopped the shipment from being delivered.Worst customer service ever.

Genuinely the best customer experience from any of the online retailers I’ve used to shop. Returns are always hassle free which is huge in todays world and keeps me coming back. They provide a prepaid label in the parcel and they never make you chase or miss returns like others. 5* from me

Sinead…what a star!I received a product and there was a problem with it. Emailed Revolve and had the most amazing customer service from Sinead.She was quick, full of apology, polite and solved the problem immediately. A great ambassador for the company.

The return process is such a mess. There is no return button on the web to initiate a return. I had to email customer service to find out how to return. Turns out the return address on their website and the the same return address confirmed by their customer service was an old one. I had to send another email to customer service to find out where is my return. And they told me I posted to the wrong address. What the hell? The only good thing of my first Revolve shopping express is their customer service does respond fairly quickly. But that’s it. I won’t shop on this website again.

After sales customer service impeccable. My jumper came out its first cold hand wash (as per washing instructions) with run ink marks all over it. Revolve paid for it to be dry cleaned and when that didn't work, exchanged it for a new one as soon as back in stock. Whilst slightly worried same will happen again, I can not fault their unquestioning helpfulness in replacing what they tell me was a one-off faulty jumper.

What absolute stars! I happened to need to return an item way past the date but when I explained the circumstances they offered to let me return the item for a full refund. I have NEVER had such great customer service, they even came back to me on the day I sent them an email so the whole process was dealt with within 24 hours. I would certainly use this company again, in this day and age online companies can be a minefield when it comes to returning items so it was a total pleasure to find them so easy and obliging to deal with.

Not giving one star because despite all what happened, I was given generous discounts to place my order again. Based on my experience, do not buy pre-sale items, I’ll tell you what happened to me; placed an order in June and received a notification that my item had been received but then was lost in the warehouse. My order was cancelled and I was told to order again. I complained and got an additional discount to placed the order again. We are now mid-Aug and still nothing. I have been waiting over two months. First time customer and unlikely to ever order again from them despite how the staff have been trying to appease me.

The product is fine, but the packaging is not so much. The clear plastic box that wrapped around the product to protect it was clearly opened by someone, but the cardboard box that is used to protect the clear plastic box on the other hand is untouched so clearly someone messed up the packaging process, but I don’t mind because the product is still intact. Everything is fine so minus one star

Purchased two Lunya silk PJ sets and inquired after about a price match ... even though it was late at night and after my order, they matched it!! So grateful. Amazing, timely, and very helpful customer service.

Revolve is a great site. Some prices are higher than they'd be in the UK but others aren't. The 30 day price match is something that sets them apart from the others as is the speed of deliveries across the pond. We are talking 3 days (free shipping too!) A special thanks to Bryan L from their customer service department for today's help. (Order number B235596039)

Every year I buy myself a birthday dress from revolve. The shipping is very fast to the uk and I never had problems with returns, the refund was always processed fast. Quality can be hit and miss depending on brands but it’s usually very nice ☺️

I had bought my daughter a similar aviator nation jacket on the actual aviator nation website and they LOST my order. It was the only birthday present my little girl asked for. By the time they realized their error, they no longer had the jacket. They did their best to rectify the situation, but she wanted a specific color set that they no longer had. So, I searched and found a cute one on Revolve. I ordered, we had it within 2 days as promised, and you even sent an email to make sure I received my order. Fantastic online shopping experience from a website I had never heard of. Will definitely be shopping again in the future.

One of the worst experiences I've ever had and the worst shopping site.. All shopping sites show the size accurately.. I bought four sneakers and chose the size I always choose.. But when it arrived it turned out that the size was US and not UK and there was no specification next to the number.. When I wanted to return it cost me $343 and I talked about this matter with customer service who offered me $50 as a one-time assistance!!

I have been a Revolve customer for some time now. They certainly have everything for all occasions, great customer service, fast shipping around the world. I am leaving a review for a particular brand, that is Camila Coelho Collection. I love Camila the influencer, and also love some of her beauty products. I did buy a few of her clothing collection because her design is modern, stylish, trendy, Instagram worthy. However the quality of the materials does not match the price point. The fabrics wear out or fall apart relatively quickly compared to their cost. The brand relies on the influencer marketing to justify the high price tag rather than offering genuinely high quality , long lasting products

I ordered a dress here recently - they carry higher priced items/designers, but I find the majority are competitively priced based on where you find them elsewhere. The dress was stunning and amazing quality. Shipping was super fast (I’m in Canada) and it arrived within a few days of placing the order; I was also provided with tracking info so I could stay up to date with where the item was during the shipping process. There were some issues with the dress (missing belt loop, etc.) but when I reached out to customer service they were super responsive and more than resolved the issue promptly (like, within an hour of reaching out to them) - honestly some of the best customer service I have ever had. They made a point of emphasizing that receiving an item not in perfect condition was not the experience they wanted a customer to have or in line with their company. I was reluctant initially to buy such a high priced item online from a company I’d never dealt with before, but my experience was amazing and I will 100% go back. Amazing customer service!!!

I ordered a few different dresses for a special occasion, unfortunately many of them weren't quite right...but the ease with which I could return them (in Singapore for free!) and get my money back was amazing and made it all so much easier to find the outfit I loved. Thank you.

“Worst return experience”

I received my dress on august 6th and returned to the carrier on the 24th and was received by revolve on the 25th. After multiple follow ups, on September 11th, they asked for the return tracking number(which means the dress was received and they were unable to relocate it) After 23 days, the stated that they cannot return the money because the dress has a stain! The dress was lost and they are denying it. And blaming me for a stain that was not caused by me but with their negligence. They refused to provide pictures of the stain! I asked them to return the dress and they don't know where is it! So funny and sad at the same time Service Value Shipping Returns Quality

“Great first experience.”

Great app and website, both very straight forward. Accidentally ordered the wrong size and was able to cancel and reorder effortlessly online without having to wait on the phone forever like most businesses. Also received my item earlier than expected and the shipping was FREE! Thank you Revolve for a great first experience. Reason I chose this business: Because they had the item that I was looking for and it was available before the release date.

“Always love revolve but this time was different”

Revolve is always my go to spot to buy clothes for a holiday or event. I can almost always find something. But this time I ordered several items and not one fit. They were too big, the quality felt poor for the price and on one of the dresses I liked, the sticky part inside the dress to hold it up, lost its stick. Revolve is always quick to ship and quick to return so no fault there but was just disappointed in the overall quality of the items k bought this time. Reason I chose this business: Love it as a platform, great shipping and returns.

“Curated fashion and easy returns!”

Revolve is my favorite place to shop. Revolve makes finding trendy outfits easy because it has curated multiple piece looks combining different designers. If I need to return any items the pre-printed label makes it hassle free. Fast and easy, I felt heard and my issue was resolved quickly Service

“Great service!”

Hi there There was a damage on my sweater when it arrived. I called immediately. The person on the phone was so kind and helpful. I sent back my sweater right away and received a new one without damage within a few days. I love my sweater and the service. So I will be coming back for more. Thank you so much Hi there There was a damage on my sweater when it arrived. I called immediately. The person on the phone was so kind and helpful. I sent back my sweater right away and received a new one without damage within a few days. I love my sweater and the service. So I will be coming back for more. Thank you so much Reason I chose this business: I was referred to it by my sister and a few friends Service

“Happy Customer in CT”

I have purchased jewelry and clothing from Revolve. The quality of the products is excellent, returns are easy and customer service is top-notch. This company is my go-to if I need something for every day or a special occasion. Customer service goes above and beyond..they put a rush on shipping for a dress I needed at the last minute for no extra charge.. Reason I chose this business: Heard about it from a friend Service

“Loveee REVOLVE”

Honestly, I do not have anything negative to say about REVOLVE. They are customer friendly, promptly addresses customer needs, offer clear communication, and resolves issues effectively. Not to mention the price match they do. It is a win-win. I called them several times for a price match and each and every time they were friendly and excited to assist. Reason I chose this business: I choose REVOLVE because they are consistent with always having the most up to date fashion, providing the best services, offers 2 day air shipping and free returns and always willing to do a price match. Service

“Outstanding customer service”

I did not receive my purchase, although the carrier service said it was delivered and had a photo to show. The package was not delivered to my door but left in an unsecured area. I contacted Revolve and the representative, Jennifer went above and beyond to resolve the issue. I got a replacement delivered to my front door the next day. It was such a breath of fresh dealing with a customer service representative who embodies what "true service" means. She was very professional throughout our email interactions. I will definitely recommend others to shop with Revolve based on the type of service I received. Revolve also has great merchandise for all. Jennifer was AWESOME! Please see the above notes on my experience. Reason I chose this business: Revolve had what I was shopping for, Osea Undaria Body Oil and the item was part of the 20% off promo. Great body oil, very moisturizer and gives that glow we all want. Service

“SWEET”

The online experience was really easy. I was able to find the size I wanted. I like that the item had reviews. When ordering items online, I rely on these for mate quality, and fitting. Having the site use PayPal that also makes it quite easy. The item arrived without any problems, right on time. Reason I chose this business: The shirt was perfect for an upcoming event. I think it will be one of my new favorites for happiness.

“My experience with customer service after purchasing a new item”

Last month I've purchased a new shirt online and received it within a week. It looked great, exactly what I ordered. Only when I tried it out I noticed that the fabric was damaged and it made the shirt very crooked. I've sent a message on the website customer service and immediately received response, in a few minutes they took care an refund my account. It was very professional and quick service. I will definitely continue purchasing from REVOLE Last month I’ve purchased a new shirt online and received it within a week. It looked great , exactly what I ordered. Only when I tried it out I noticed that the fabric was damaged and it made the shirt very crooked. I’ve sent a message on the website customer service and immediately received response, in a few minutes they took care an refund my account. It was very professional and quick service. I will definitely continue purchasing from REVOLE Reason I chose this business: I like the site and the selection of brands and styles It is very helpful to show the measurements of the models. Good and quick shipment and usually good quality products. Now I know that also good customer service. Service

“Amazing Customer Service dealing with Revolve, absolutely Amazing!”

My daughter is getting married this October in Italy, I have been struggling finding a Mother of the Bride Dress. I committed myself to Revolve as I have only had great experiences with my previous purchases and customer service. I have ordered a number of dresses to try and hopefully to buy, having said that no luck so far but Revolve is helping the ordering and returning process extremely satisfying and easy. I am very hopeful that the last dress I ordered from Revolve will be the 1 :) It is a pleasure to call and chat with Revolves customer service department. I have always had a friendly voice on the other side not making me feel guilty about needing a return label along with encouraging me to order another dress to try! Reason I chose this business: Remove was referred by a friend Service

“Great dress”

Pretty dress, I ordered for a summer wedding. I did not end up wearing it because it was an outdoor wedding on a very hot day in Texas and the material is heavy. I like the dress anough to keep it for another occasion Reason I chose this business: Friend recommended

“Great products and policies.”

I love shopping on Revolve. They always have something I can't find anywhere else. And when the product isn't right for you, they have wonderful return policies. They make shopping easy and risk free.

“Great products and very easy returns/exchanges!”

Bought a beautiful coach bag it was lovely quality and packaged so well! It ended up being too small for me and the return process was super easy! Revolve made it so easy to return items! I highly recommend! Super helpful regarding my return inquiries Reason I chose this business: Because the range of products available! Service

“Revolve is amazing”

I love Revolve. They have an amazingly curated selection with all sizes. Enough options for my self and my teenage daughters. The fast shipping and extremely easy returns are what keep me coming back.

“Best Experience with Revolve”

I love shopping at Revolve. They have a lot to choose from, shipping is fast, returns/exchanges are easy, and best of all, their customer service is incredible. I have never had a bad experience with them so far. Revolve is definitely my go-to shop for online shopping. Very good. Reason I chose this business: Great customer service Service

“Best customer service ever!”

I had ordered a new tanning lotion and was having it delivered to the Florida address where I was staying. It was supposed to come within 2 days. When it didn't I called customer service. She was very helpful. It turned out I hadn't completed the order so it was never ordered in the first place. So I wasn't sure I wanted to order it, because my trip was for only 4 more days. She said she could send it overnight. Of course overnight shipping is expensive, so I politely declined. She said they would overnight it for no cost. OMG! When was the last time that was offered to you? Especially when it was my fault that I screwed up the order to begin with. So it was overnighted at no cost to me and I was able to use the lotion for the rest of my trip. Hands down the BEST customer service I have ever experienced. See above. Reason I chose this business: I chose Resolve because they had the tanning lotion I wanted to try and it was only no cost 2 day shipping. Service

“Great shipping/return process”

Overall great experience. I continue to order from Revolve because their shipping/return process. They make it super easy to order/return if needed and it makes me want to order from this site more often.

“Great experience”

Very easy to order. Glasses were gift packaged beautifully and arrived quickly. Provided with tracking updates on everything. Great experience with Revolve. Thanks! Reason I chose this business: Had product that met my gift needs. Easy to order.

“Lovely vacation dress”

This dress is gorgeous and flows! I'm 5'4" 120 lb and size S fits perfectly. Adjustable straps make it very easy to adjust how low the neckline needs to be. Colors are lovely and would definitely recommend it

“The best online shop for everything”

I love shopping here as they have the best brands fastest shipping easy returns outstanding customer service and the list goes on my everyday go to for every occasion

“Great”

Go to website to get cute pieces last minute. No other site gets you clothes shipped faster and accepts returns easier. Wish less items would be on preorder but otherwise great. Always great Reason I chose this business: Easy to use Service

“Love Revolve”

Revolve has been a good experience for returns especially in online shopping where sizes and fit are imprecise and unpredictable. I appreciate the customer service Revolve provides in this regard.

“Free People Barrel Leg Jeans.”

First time to order from your company. I was not familiar with your store. I googled Free People barrel leg jeans. Free People did not have my size in the color I wanted. There you were. I was pleasantly surprised with professional transaction. Thank you again. Reason I chose this business: Google suggestion.

“Awful”

It hasn't had any kind of customer experience. The package came on a small plastic bag. The worst experience. Even not a card, this email take a lot of time. You have to treat better your customers. My package tracking never worked Reason I chose this business: Because you have the article that wasn’t able on much stores