Is reebok.ca Legit?

I emailed Reebok the same day of placing an order to request a cancellation. The customer service representative provided me with a phone number to call. I only read the email the following day. I called the number and was told that order is already packaged and will be shipped.I opened the order today and noticed that the price was discounted quite possibly on the same day I received the order. I email customer service again to request a refund of the price difference of the discount.Apparently I have to return to order so that I can re-order it again to get the discounted price.This was a disappointing experience.

purchased a pair of shoes a week ago online at Reebok.ca . Credit Card was charged right away, a week latter shoes have not shipped. Customer support has limited hours makes you leave a message and they never call you back. they are Open 9-5 eastern time so they close at 2PM on the West Coast, ridiculous. Two emails and just one very polite response they will look into it with no follow up.I wouldn't trust online purchases with them again.

They usually have good sales and the quality of items is great. The only issue I actually have with Reebok is returns. It literally takes them up to 30 days to refund you not 3-5 days like their website states. Although they ship quickly and I am usually happy with my purchase they make exchanges and refunds annoying. Most online retailers refund a lot faster.

Some items I ordered didn't show up. Only after I reached out to them they said, they had a problem with their system and said they'll refund me. Same thing happened on a second order. They advised me the problem has been reported and solved, so I put in a 3rd order, different items and same thing happened.Just buy from a normal retailer. If they are sending an order out and items are missing from that order, that should be an automatic refund instead of waiting for the customer to reach out to them.Even then, I still didn't get everything fully refunded.Just go to a reputable store or online retailer and avoid reebok.ca

2 Orders in 3 months. Both orders never got shipped and I had to email for them to refund and tell me they're out of stock. Absolutely horrible customer service. It's 2023 get a software that keeps track of inventory properly.

Website has inaccurate and out of date information that cannot be trusted. Placed an order for a pair of shoes and received an email cancelling my order due to unavailable stock. However, the same pair of shoes in the same color and size is still available to order online.

Re Refund will take forever if everI have been waiting for my refund for my returned running shoes for over 3.5 weeks and this is exactly what this Billion dollar company told me when I contacted them on there Chat on the reebok.ca site....Reebok reply: Upon confirming, the refund request is still in our queue as our warehouse back office team have experienced some technical issues with processing refund resulting in a backlog that we are currently clearing out. we will be unable to provide any specific information as to when we will be able to process the refund but rest assured that this has been followed up and escalated so we can provide you the refund as soon as possible.That was 5 days ago but for a company with such a Global presence really is unacceptable.So warning! do not buy shoes from Reebok.ca use a reliable site like Amazon where you can expect better Return refunds when you return an item to them.

They never sent my shoes kept saying they’ll ask the distribution centre and never responded to me. They’ve kept the money and the shoes and am over a month after ordering and have been scammed. Order 70915

I bought a pair of basketball shoes through Sport Chek. About 5 weeks after waring them, one of the loops that the laces passed through broke. I sent a warranty claim to Reebok, and a couple of days later they gave me a gift card to reebok.ca for what I paid. Terrific customer service.

The order arrived a little bit late but not a big deal.Items & sizes are correct. They have 30 days exchange for sizes and partial refunds if needed.

“Unsatisfied with new zig dynamica STR women's shoes”

The last time I bought a pair of zig shoes was 10 years ago they were amazing, but with everyday wear and tear I needed a new pair. I bought the zig dynamica STR shoes. Omg was I ever upset got ready for my run on the treadmill, 20 minutes in my feet are going numb and sore. I don't no if they have to be broken into, but the last pair I bought I was able to run right away. I will never be buying shoes from Reebok ever again. Totally disappointed Products used:Reebok, zig dynamica STR women's shoes Service Value Shipping Returns Quality

“Would be a zero”

Ordered runners 5 weeks and paid for them.after 8 emails asking for product and receiving the same generic email.back saying they are busy I told them I was disabled and prepared to go to media and got instant refund.please be aware of this company.I have worn reebok all my life and will now never own a piece of there merchandise Tip for consumers:If you have issues or are waiting for weeks contact them on Facebook and email every day Products used:Runners Service

“Terrible company”

Ordered something online. Returned the very next day. Called customer service was told could take up to 7-10 business days. This was in April 2021... it's now August 9th and still haven't got my monies back? I've called each and every month asking where's my money? And it may aswell be a recording as it's the same answer. Asked for head office number and I get cut off! Never will I purchase from them again even if they try and give you an additional discount. Don't give them business! Service

“Terrible Service non existent customer service”

Ordered a pair of cool looking shoes online, credit card charged right away. It has been a full 7 days and the order still hasn't shipped. Two emails one response we will get back to you, left 3 messages on their "customer support line" calls are not ever returned. Just incredible they are even in business. Victoria, BC Tip for consumers:Not worth the hassle using their website and online store. Products used:Trying to buy shoes Service Value Shipping Returns

“Terrible service and shady business practices”

Similar to some other people online, I got my order on a sale item (50% off) purchased online during the Black Friday Sale cancelled on me after a month of no communication from Reebok. I have placed my order on their website on Nov 26, paid for it in full and received confirmation email. After waiting for 3 weeks, I have emailed them twice and then called several times. Every time I was assured that my order is getting shipped to me "by the end of the week" and then nothing would happen. After that, on Dec 30, I got an email from them advising that they "did not have enough stock to fulfill my order". In the meantime, the item I purchased is still being sold on their site at the full price. Terrible service and shady business practices! I will NEVER buy from them again. Service Shipping

“Very bad service!”

I used to wear Reebok before but after being disappointed with this delivery I am thinking of changing the brand. They sent me wrong size of shoes and I couldn't reach their manager over the phone! No refund either. Service Value Shipping Returns Quality

“Three months and still no REFUND”

I returned my shoe three months ago and have not received a refund. I have also contacted customer service 2 times to get it manual refunded and nothing. This is extremely upsetting as if I were to go to your store and was 5 cents short I would not be able to walk out the store with the shoe. This is a slap in the face as you do not care to refund customers in a timely manner even if you are having technical issues a manual refund could of happened when I call the first time. This is a tough times for everyone as the pandemic has hurt many of us financially. I decided to purchase shoes because I saw your family and friends sale, but if I had know you would not refund me in a timely manner if the shoes did not fit I would not have made any purchases. Tip for consumers:Do not waste your time calling customer service as they will tell you the same story, and you will have to sit and wait again until the company decides to resolve your issue. They will not bother to call you back even if you ask to speak to supervisors or person who process manual refunds Products used:Shoes

“Don't ever buy anything from here”

Ordered a pair of lifting shoes in November. It's been 2 weeks and still got no notification whether my order is shipped or not. Tried to call customer service and always went to voicemail. Also tried to email them and got nothing but delay… Nice one! Strongly recommend buying shoes and stuffs somewhere else! Service Value Shipping Returns Quality

“3 weeks still not shipped”

Hello, still waiting for this order 3 weeks later... I'm wondering if you guys are making these shoes from scratch or what? Honestly for a company like Reebox to offer this type of service is unacceptable... you're not a mom and pop shop you're a billion dollar company and in 3 weeks you still can't get an order out the door nor do you update your customers...very disappointing.

“Refund issues 3 times in a row”

I have purchased 3 items online in June 2021. I returned 2 of them. Since, I have been waiting for the refund to be processed (almost 6 months now). I contacted Reebok around 6 times and every time I was told to wait for a few days for the issue to be resolved. This is the third time it happens.The other times they refunded me only part of the amount I paid and it took them around 4 months to refund the full amount. I haven't received my actual refund yet. Unfortunately, I lost all trust in Reebok and I encourage all buyers to double check if they received refunds for items they returned. I would never purchase Reebok again. It is sad because I love their products and I usually buy all my sport clothes on their website. It is just that I can't waste any more time on contacting them and waiting on the line. Service Value Shipping Returns Quality

“Failed runners”

I bought a pair of Reebok's 2 months ago(sparingly used)and got caught in a rainstorm with them on. They got thoroughly soaked, so I left them 2 days to dry out, After drying out, on my next walk the glue on the soles came half off& because I was still 1 mile from home & couldn't walk with the 1/2 soles flapping - I forced the other half of the soles off & walked home. I have since tried super glue & gorella glue with no luck. The soles will not stay on. Do you have a suggestion on a glue to use or can you give me a credit for another pair. Thanks Value Quality

“Reebok canada is a dumpster fire”

Out of my last 5 orders. 3 wrong pairs have been sent in the wrong boxes. Zero quality control before shipping. Basically a cheap knockoff version of the American site. Crap releases. Horrible refund policies. Either buy in store and us a Reshipper from the U.S. site and save yourself the hassle of the very poorly handled Canadian spinoff of the real American site.

“Do NOT order online if you can help it!”

I have been waiting a week for my order to ship with no estimated date of shipping. It's supposedly been sitting in their warehouse waiting to be picked up. Inquired with customer service several times. They are useless. They can't give you anymore info. Other than "due to COVID, yadda yadda yadda". The first agent said they are waiting for UPS to pick it up from the warehouse. The second time I spoke to an agent said they are short staffed in the warehouse due to COVID (hmmmm). They won't let me cancel the order even though I haven't been charged (like the previous reviewer said, companies can typically cancel orders that haven't been shipped). I wanted to cancel the order as I finally located my size in a different store. Never had I had an online order during COVID take this long. I don't want to go ahead and buy the shoe in store if I can't cancel the online order since I expect long delays in getting my online order refunded if it takes THIS long to ship an item. Service Shipping

“DON'T. WASTE. YOUR. TIME. Order elsewhere..”

Awful and non-existent customer service that doesn't actually fulfill the role of customer service. Paid for my order well over a week ago. No updates on shipping/dispatch time, and online customer service (after waiting in a que for at least a half hour) can't give you any information or cancel your order (so what do they even do exactly?). Still waiting for an update on my order which has shown no movement or update in over a week, tried to cancel the order; which CS claimed they can't do (most companies can cancel an order if it hasn't shipped). Ridiculous. They don't deserve to be in business... and that's coming from someone with a business background, worked in customer service for a decade, and also sells online. Stay far away from companies like this..

“Order shoes - received only the t-shirts, very deceiving”

Absolute fraud! They advertised a nice deal on shoes, so I bought a pair of them with a couple of t-shirt to complete the order and benefit of the free shipping. After few hours they sent me an e-mail saying that they will reimburse me the shoes. I sent them an answer right away to tell them that I don't want a reimbursement and that I want the shoes, and if they don't have them, that I do not want the order anymore since the t-shirts were secondary. No answer... Few days later a received a package with only the t-shirt and an e-mail right away telling me that I cannot change my order by their policy (but apparently, they can...) and the only choice that I have is to print a return ticket and send the t-shirts back to them (and lost at least an hour of my time by doing so...). Absurd, really bad services and this advertisement and policy is on the limit of a fraud (since they know that most people will probably not lose time to send back the other items...). Avoid at all cost and choose a better company like Nike. Products used:None, they didn't sent me the item that I wanted. Service Value Shipping Returns Quality

“Ordered shoes to B. C then they were delivered to Concord Ontario”

Worst service ever. We can refund your money... We cant re ship the shoes. U can buy full price then call back and will refund the difference. U won't see your money... till the investigation is completed with ups losing your package... 10 to 15 business days.

“ZERO.”

I get an email informing me they will honor a sale that was not working on their site on the last day. Called back a couple of days later and the rep kept repeating 11:59 the sale ends. I tell him I tried to check out and the discount was not applied, he repeats 11:59. I HAVE AN EMAIL SAYING THEY WILL HONOR THE DISCOUNT! I guess their written word means squaDOUCHE. Tip for consumers:Don't trust customer service Products used:None, never honored my order. Service

“Bad products, worse customer service”

Here's the scenario: you spend over $100 on a pair of sneakers that wear out in the sole within five months. The rubber is bubbling and popping; water and rocks are working their way into the shoes, under the insoles. The company claims that they have a 2-year warranty on shoes, so you reach out to them for help, thinking this might be a dud pair. You submit a warranty claim, which goes unanswered for a month. You call them instead and are told the wait time is three hours. You try the chat function on their website, which says there are 14 people ahead of you... 18 hours later there are still 2 people ahead of you, and when it's finally your turn, it says there are no representatives available. You try contacting them via social media and are ignored. You write a negative review of the product and experience on their website and they reject your review. "Here's a link to our review guidelines," they say. The link leads to the homepage. Finally, you take your pair of shoes and throw them in the garbage, where they were likely designed to go in the first place, with the intention that you would buy a new pair very soon afterwards. Does this sound familiar to you? If so, you must have shopped with Reebok.

“Garbage and pain full product”

Garbage product that gives pain and no comfort. I had wore first time and gave me wounds in my both feet. I had to cut front open in $160 shoes.

“Worst Online shop”

I placed the order, they canceled the order after two days, and no one knows why. I tried to replace the order and the platform won't accept my credit card at all. Tried with another card. Nope! No one knows nothing in costumer service! They are all like: wait three days and try again.

“Awful customer service”

My experience with Reebok was awful. I bought a $160 pair of shoes, discounted from $300.00. Had to return them after just 10 wears as the soles bubbled out/holes in soles, and the front seams were coming undone. I contacted warranty and they supposedly sent me an email to respond to about my shoes, yet no email came in. They had to give me another case number. After the new case number i finally sent the pictures and description of the shoes. Heard nothing. I then called customer service and they said that they havent received the claim. They then reissued me another claim number and asked if i could provide them with another email address... and i said no. And what i looks like is that the email was already attached to my previous claim number, basically meaning that they did receive the claim but just didnt care. So after creating a few claim numbers bc they just didnt want to send me warranty I finally received my voucher to use on their site. Well the darn voucher was not valid... so now i am still getting the run around about this voucher. After 8 months of hell i finally reached out to visa and they solved the problem. During all the times that I have spoken with customer service it was just a joke. The lying and the complete ignorance and lack of care for the customer. It didnt matter how kind you were to them. The last person that I spoke to just decided to leave the online chat saying that she had resolved my requests when she blatantly did not. I told her that 8 months of waiting for a voucher with them constantly giving me a new voucher code that did not exist was not resolving my issue. Please do not buy from them, unless you are certain that their product holds up and you would not have to ever get in touch with the customer service

“I was nervous...”

I ordered from Rebook.ca not to long ago as they were having a ridiculous sale and I managed to snag shoes that were normally $110 for $35! Normally I would never think to shop at Rebook. As a matter of fact, I've only ever purchased Rebook items through other retailers or from their stores and I didn't love the quality of their clothing, but I decided to give them another chance. I ordered the Club C 85 sneakers and a couple of clothing items. I was shocked to receive an email the next day saying my order had shipped because I didn't read any reviews prior to pushing the "Place Order" button but I did read them after and I can't tell you how nervous I was! The reviews are soooo bad lol. So I got my items and while I'm happy everything went well with shipping, I'm pretty much reselling everything I purchased. The clothing items were ok. I found the quality of their leggings to not be awesome and a sports bra I bought was HUGE. Their sizing is weird. The shoes are also not that high quality so I'm happy I got them for $35 because to be real, I would never spend over $40 for their sneakers. The quality just isn't there. I decided I'd keep a T-shirt I got from them to work out in but that's it. I'm giving them 4/5 stars simply because I'm impressed with how fast they shipped and I received my items, aside from that, their quality is nothing to be gushing over. Also, their Canadian website has so many flaws. It hasn't been updated since 2019 and their customer service has terrible grammar, which I don't blame the person for but you just can't have someone working for you that cannot type basic English in an email. It's just not a good look. I won't be purchasing from the website again as I think Rebook's clothing/shoe quality is not good. Tip for consumers:Be careful. Website isn't updated regularly and their quality is not good! Products used:One T-shirt Service Value Shipping Quality

“Worst Costumer service”

They took my money for more than 3 months and I didn't receive my order! I had to contact them multiple times to get my money back

“The worst customer service ever!”

I purchased a pair of shoes and the were delivered to a central pick up. There was no phone number for the cental delivery to contact me. The item was shipped back to rebook canada by their shipper. I sent an email inquiring about my item. NO RESPONSE. I called and was PUT ON HOLD FOR 1 HOUR AND 15 MINUTES! Spoke with a customer service representatives and was told my item would be reshipped and I would receive a new tracking number by email. NO EMAIL, NO PARCEL, NO RESPONSE to second email inquiry. HAD TO OPEN PAYPAL DISPUTE to receive a refund. I would expect more from REBOOK. Will never buy online again from rebook!

“THE WORST CUSTOMER SERVICE EVER”

Incompetent customer service, painful and unpleasant return experiences. Done dealing with REEBOK online.