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Pretty quick once we found the in terminal office - able to use the self service system. Sadly typical total unhelpful and uncommunicative guy in the keys office - looked like just giving me the keys and telling me where the car was … in the giant car park, was a huge favour - I’m mean his clients are on holiday, just be nice, really not a lot to ask. Car was fine, clean and perfectly fine. The return was simple and quick . No complaints at all. Would be 4 stars if not for the attitude of the key guy - just soured it,

It was not the first time I used this service. Reserved car online in months prior of arrival. Very affordable price for SUV at that time. But be aware if you are from EU and must have international driving license.

Staff at Malaga airport desk check in were fantastic I had pre-checked but was taken through final steps on large screen Arrived, checked in and in car within a matter of minutes

Horrible experience. They try to give me a véhicule with wrong category. The car ils not available I wait for 30 minutes. Then, force to buy an ensurance (I already bought premium, but they explain that it doesn't cover all damage, they have another premium lol). Then 105 euro fuel deposit (they already have your crédit card number) but still, they take 105 euro for the fuel.... They refund you 5 days later After the rental périod.. SCAM

The staff were extremely helpful and the process was very efficient. We collected the keys and he directed us to the car all within very close distance of each other in about 20 minutes we had the car and we’re off. We did take pictures of around the car upon collection these were not needed and we also kept the receipt to show we had field up the car, we did not need this either. We were the highest level of insurance and we would advise getting this to allow for anything that may happen. Finally there was a fuel charge for a fiat 500 we paid £65ish this is refunded pretty much the following day after drop off when returned with a full tank. I hope this helps everyone, and would definitely use them again!

Car returned to Barcelona El Prat on 12/07/2024, still have not received my fuel deposit of almost £100. Car returned wilth full tank of fuel. Email received to say they are investigating my case but an employee signed it at Barcelona as having full tank and assured us we would receive our deposit. Would not recommend for this reason and having to chase.!Really don’t believe I will get this back, feel scammed

The experience was very quick and easy. The team made it a very smooth and comfortable process. I thoroughly enjoyed the car and the drive around Valencia. Would highly recommend and it’s very affordable!!

Terrible service and not a very serious company. We arrived in Greece, the plane was late and we lost money, we had to contact another service to rent another car! The Thessaloniki office said to call for booking! do not recommend in any case! Force majeure is not considered! And they will surely win on this, people book cars, and lose money, because the plane is late!Please improve!

I have been hiring cars in Spain every year for 15 years and almost without exception it has been a nightmare - rental companies wanting to charge you for damage clearly visible on the car when you picked up he car, accidents you haven't been involved in, information needed to be sent to police, any scam you can think of. Now, for the very first time I have booked a car with RecordGo and it has been an entirely different experience. Nice car, pleasant people to deal with, no hassle on car return. Finally, a joy. Next time I need a car in Spain Record Go will be getting my business.

Booked direct on line and very easy and instructive site - found exactly what I wanted and all the costs involved - no hidden extras and had confirmation back instantly. On arrival had excellent service, any queries answered and was on my way quickly. Very polite, helpful and courteous staff both at the check in and the pick up/drop off point at the airport terminal. Totally stress free booking all round and a joy to find a company that seems to care about its customers! Highly recommend

As my first time renting a car, the experience with this company was a good one. A reserved the car on the app, got a very good discount. I reserved the car with full insurance, no deposit and by debit card. Initially i reserved a Citroen C3, but got a DR4 instead. A bigger car, but for Catania and surroundings had a high mileage consumption. The fuel deposit was returned to my debit card in 48 hours from returning the car. So overall a very good experince, good prices and helpfull staff. I trully recomend.

If I could give 0 I wouldDO NOT USE THIS COMPANY. Especially if you have children and require car seats, they have absolutely no regards for their safety, will provide you seats that are not fit for purpose then blame you for it giving you some stupid T’s and C’s spiel when you try to complain which have absolutely nothing to do with the issue we faced. Absolutely disgusting service from start to finish. And please, RecordGo do not even bother replying to this review with more of your ‘please see our terms and conditions’ crap because it is irrelevant. You do not care about children travelling safely end of story!!

Even though the computrts were down and working on paper forms, the booking in went well, a good car, can't fault the hybrid vehicle. The return of car good, only problem I have is that 6 days after returning I still have not got the fuel refund, and not found a way to contact a person, hence not 5 star

Great place to rent your car. Multiple offers to ensure your vacations will be safe and have no surprises. Get the full coverage : Total comfort coverage for a hassle free vacations. Just be aware of Google map, gps directions cause they will send you into a one way street driving the wrong way if you don't read the signs. Also pay attention to the radar ( speed cameras) on the hwy.Pick up and drop off it's a slow process,but it's worth it. Safe travels!!!

No problems. Easy collect and return. Refund for fuel was returned in 1 day👍I ordered the total comfort cover, which made it all much easier and on worries during the holiday.

Have used Recordgo numerous times and always taken out their Just Go rate.Cars always good clean and reliable.Any refunds for fuel always quick as well as cancellation monies. Just go used to provide total cover and still says so on form but now need to pay extra premium if you want anything other than basic roadside assistance and recovery which seems a bit crazy.Staff can be quite abrupt at times.

The online service and the price were pretty good, so we rented the car in Palermo.However, the staff was really rude and impolite: there was a problem with our reservation (and it was not our fault: the website allows to rent a car with a different driver instead of the person who makes the reservation), and instead of helping us they started getting angry and being aggressive, making fun of us. The problem was solved only because we stayed cool and adapted to their requests (we had to change the name of the one who booked the car). They made our holiday straying in an awful way!

We have used recordgo 4 times now and every time is such an easy uncomplicated experience. Always helpful and friendly and no issues. We will continue to use them for our car hire abroad

Fast, friendly service. Stress free with the total coverage insurance. Only remark: the too large fuel deposit which takes days to be refunded.

Vehicle was full of scratches and dents ,inside smelled so bad (like expired milk) and the ABS system was not working well.I tried to replace the vehicle but the people at the desk refused to do so.Ended up wasting about 2hours at Malaga airport between trying to go to the counter and back to the parking garage to get the same beat up car.Very bad experience.

“They lied to me”

You must search another company. They are not proffesionals. You have other options. Trust me, you can order it on other company Service Value Shipping Returns Quality

“Warnung an zukünftige Nutzer: Vermeiden Sie diese Firma um jeden Preis”

Ich möchte meine negative Erfahrung mit RecordGo teilen, um andere Nutzer zu warnen. Letzte Woche habe ich ein Auto auf Gran Canaria gemietet und die Erfahrung war sehr enttäuschend. Von Anfang an wies das Auto zahlreiche Schäden an der Karosserie auf, darunter Kratzer und Dellen an verschiedenen Stellen. Ich habe einige dieser Schäden fotografiert, aber es war unmöglich, alle zu dokumentieren, da es so viele waren und wir nicht genug Zeit hatten, das Fahrzeug gründlich zu inspizieren. Während der Mietdauer haben wir sehr auf das Auto geachtet, es immer in privaten Bereichen oder kostenpflichtigen Zonen geparkt und hatten keine Zwischenfälle. Bei der Rückgabe des Autos wies ein Mitarbeiter von RecordGo auf einen kleinen Kratzer am Außenspiegel hin, der im ursprünglichen Vertrag nicht vermerkt war. Wir haben diesen Schaden nicht verursacht und hatten leider kein spezielles Foto von diesem kleinen Kratzer, obwohl wir Fotos von anderen Schäden hatten, die ebenfalls nicht verzeichnet waren. Trotz unserer Erklärungen wurde uns mitgeteilt, dass wir für die Reparatur dieses geringfügigen Schadens und eine zusätzliche Gebühr von 50 Euro für die Bearbeitung des Vorfalls zahlen müssen. Diese Erfahrung hinterließ bei uns den klaren Eindruck, dass RecordGo jede Ausrede sucht, um zusätzliche Gebühren zu erheben, und damit eine ansonsten stressfreie Reiseerfahrung zunichte macht. Die fehlende Transparenz und die unprofessionelle Haltung des Unternehmens haben uns dazu gebracht, ihre Dienste nicht mehr zu nutzen und anderen zu empfehlen, sich nach zuverlässigeren und ehrlicheren Optionen für ihre Mietwagen umzusehen. Zusammenfassend lässt sich sagen, dass ich, wenn Sie die Dienste von RecordGo nutzen möchten, empfehle, bei der Abholung des Autos mindestens eine zusätzliche Stunde einzuplanen und in Erwägung zu ziehen, einen Fotografen zu engagieren, um den Zustand des Fahrzeugs gründlich zu dokumentieren. Andernfalls riskieren Sie, ungerechte Situationen wie unsere zu erleben. Ich hoffe, diese Bewertung hilft, andere Reisende vor einer ähnlichen Situation zu bewahren. EN:I want to share my negative experience with RecordGo to warn other users. Last week, I rented a car in Gran Canaria and the experience was very disappointing. From the beginning, the car had numerous damages on the body, including scratches and dents in various parts. I took photos of some of these damages, but it was impossible to document them all due to the quantity and lack of time to thoroughly inspect the vehicle. During the rental period, we took great care of the car, always parking it in private areas or paid zones without any incidents. When returning the car, a RecordGo employee pointed out a small scratch on the side mirror that was not noted in the initial contract. We did not cause this damage and, unfortunately, we did not have a specific photo of this small scratch, although we did have photos of other damages that were also not recorded. Despite our explanations, we were informed that we would be charged for the repair of this minor damage and an additional fee of 50 euros for handling the incident. This experience left us with the clear impression that RecordGo looks for any excuse to charge additional fees, ruining what should be a hassle-free travel experience. The lack of transparency and the unprofessional attitude of the company have led us to decide not to use their services again and to recommend others to seek more reliable and honest options for their car rentals. In summary, if you decide to use RecordGo's services, I recommend reserving at least an extra hour when picking up the car and considering hiring a photographer to thoroughly document the vehicle's condition. Otherwise, you risk facing unfair situations like ours. I hope this review helps to prevent other travelers from going through a similar situation. Service Value Shipping Returns Quality

“Terrible experience and legal procedure to be launched”

We suffered a disastrous experience with Record Go Mallorca €871 of our deposit has not been returned to us since we returned the vehicle They claim that the vehicle was damaged, but this was absolutely not the case. We will launch a legal procedure Service Value Shipping Returns Quality

“Be aware”

Please be aware of their mal practice, I have been told at drop off that no charge will be made by one of their staff member or a dispute over a tow service. Victoria, the staff member assured me that no charge will be made and let me leave. Once back in England my CC was charged twice and refunded once. Be very careful not to trust choose a different company for your rental Products used:rental car Service Value Shipping Returns Quality

“Great and Problem-Free Rental”

I had a great experience renting a car from Record Go in Valencia in October 2024. I couldn't be happier, and it's not often I can say that about a car rental company. The pick-up was easy, the car was good, and the price was excellent. Everything went smoothly, from pick up to return, with helpful and friendly staff in the rental office. We especially appreciated Pavel. I would definitely use Record Go next time I'm in Valencia. Products used:Rental car Service Value Quality

“Cheat and con”

Missed a transfer in London and contacted Record Go. Arrived with no pick up, and at Thessaloniki outlet was told it was the booking agencies fault, they do not modify a reservation (all I wanted was them to do was to hold it for 24 hours, at my cost!). I contacted the booking agency, they blamed Record Go. That's the con! Same story for the weeping woman the next line over. My lawyer is suing them both for all costs and damages. Tip for consumers:Don t use, total con Service Value Shipping Returns Quality

“Stay Away”

Record in Spain is the worst car rental. They framed us because they wanted to charge us for a scratch that was already on the car when we picked it up at 12 midnight after queuing for over 3 hours in the terminal. As soon as we dropped off our car, a lady thug rushed to the front of the car to start taking a picture of the scratch! What baffled us is she didn't look round the car apart from the front. They knew what they were doing as my children too were shocked at their attitude and behaviour. This is day light robbery. Please I'm begging you all if it's the last car rental in Spain DO NOT RENT A CAR FROM RECORD. If you do you have yourself to blame. They deserved minus 0 start not even 1 star.

“RecordGo Staff very rude, did not provide a car.”

RecordGo staff was very rude and did not provide the car (or same catagory). We had made a reservation for a car (a SUV size) at Malaga Airport to hold 5 persons with suitcases and hand luggage. They said they only could offer a smaller 4 person car (lower catagory). When we explained that it would not fit 5 people and luggage and we had to go to a funeral the next morning, they said that was not their problem and they did not care. When we complained, they did not want to serve us anymore. They were very rude and insulting. It was 22:45 hrs and they closed at 23:00 hrs. They said we are closing and you better go and get a car from another car rental company. So, we had to go to across the hall to EuropeCar were we got a car that suited 5 people. BEWARE NOT TO EVER RENT A CAR FROM RECORDGO. They also now refuse to compensate us for the extra cost or pay back the money we paid for the reservation when we did not get a car. This company should be boycotted for cheating customers. Tip for consumers:Do not ever rent a car from RecordGo Car Rental Company. You will be treated rude and cheated and you will carry a very unsatisfied and anoying feeling during the remainder of your travels. Products used:We had to go to another car rental company because RecordGo did not want to provide a car that was paid for. They were very rude and inconsiderate re the delicate sitaution we were in, as we had to go to a family funeral. Service Value Shipping Returns Quality

“They use dirty tricks to fleece as much money from their customers as possible”

During our recent trip to Spain my wife and I rented a car through an on-line booking site, Discover Cars. We purchased full coverage insurance through Discover Cars, in addition we have a rider on our veicle insurance here in Canada which will cover us for rental cars. The car was rented for from the RecordGo office, Valencia Airport. When we arrived at the counter at RecordGo, the agent tried to use every high pressure and scare tactic he could to try and sell us his company's own full insurance policy. When we refused he alluded to the fact we would likely be charged for something when we returned the car. When he printed off the rental agreement he stated that there was NO damage whatsoever to the vehicle. When we inspected the vehicle we notices scratches and rub marks. We went back to tell the agent about them and he told us to just take pictures of the damage and we would be fine. A couple of days after we picked the car up we noticed that the back up/tail light, which is mounted on the Citroen C3 on an angle under the rear bumper. As the vehicle was parked, backed in. Close to the fence and low brick wall at the rental site, we missed it. When we returned the vehicle and told the agent about the tail light, the stated, very loudly and rudely. I DON"T CARE! IF YOU DON"T HAVE PROOF YOU WILL PAY! We were charged $343.49 for this broken tail ight lens and are putting a claim through Discover Cars to recover the money. This is a very underhanded and dirty company which no one should ever rent from. Service Value Quality

“They gouged me when I went to pick it up and it was prepaid.”

My wife reserved a car for me in to pickup in Marbella Spain for the week of Dec 29 thru to Jan 05 2017 with RENTALCARS.COM and prepaid all the costs for the week. They in turn placed the reservation with a company called RECORDRENTACAR.com. Arrived at airport, went to pickup my prepaid car and was ushered into a clerk to do an unreserved car. There the clerk started filling out document information as if it wasn't reserved or paid for. In her doing this she showed me in type 2 mm high (see sample) a comment regarding age. It says if you are older than 69 years of age you may not use the standard insurance package and are obliged to take and extended coverage insurance in addition for a MERE 140 Euros extra. Plus, they added another 24 euros for the booking thru another company and then I had to pay in advance 51 euros for fuel. Well needless to say it was impossible to cancel and get my money back so I took the car. Wasted nearly one/half hour with the them. My wife wouldn't tell me how much she paid but indicated it was quite a bit more then what I paid the following week with AVIS and that was without all the add-ons. NOW the following week I went straight to AVIS without a reservation, and was rented a car bigger better, and newer, for 265 euros, insurance included, and it took no more then 10 minutes to complete the order and have the car keys in hand.

“Going to Spain? Avoid Record Go”

We booked a small category vehicle (Seat Ibiza) via Booking.com with full cover through Booking.com. In the meantime, before the trip, my card was stolen and then cancelled. Since this was Christmas time, the bank took longer to issue a new card and it didn't arrive on time. At the airport we paid for the second driver, who had all his cards, but the lady at the counter said she couldn't give us the car then. I asked if she could change the main driver. Of course, but only if she charged us extra 275 euro for full cover. She also said she had no problem showing me where it said so. Pretty rude, I'd say. Especially since that was the very card that paid for the booking. Nobody minded then. There was no "Just a second, I'll talk to my manager and see what we can do". Nothing. It was like her sole goal was to squeeze out all the money she could. She left the wrong address and email and phone number in the system and on the document (mine). I checked it before she changed the driver, but she never asked us to recheck the data after. Nothing really mattered any more as soon as she took money. And we got C3 Aircross, which is twice the size we wanted. Why did we choose the vehicle category if they give us whatever they want anyway? No manual, of course. We had to look online for all the initial issues. We travel a lot and frequently rent cars. Sometimes there are unexpected problems and in such cases all the companies so far have tried to help or find a compromise. Record Go apologized. They are thankful they can benefit from my experience and improve. They'll forward the complaint to their staff manager. However, the lady just did her job. It was all in accordance with the company rules. Of course it was. Which tells you a lot about the company. I'm so grateful for the opportunity to help them improve. Cost me a few, but helping companies to do better is... priceless?

“DON'T TAKE THE CARS FROM THIS OR OTHER COMPANY IN AIRPORT!”

We flew to Majorca on May 8 and right at the airport ordered the car through the booking.com. We took the confirmation that the car will be from the company record 90. And at the same time confirmation from the company Rentalcars.com. Then we took another confirmation with a contract from the company Autografus.com. In short, I'm confused, 1 car was from 3 different companies, or these three companies are the same company. I took the car at the airport of Majorca in the company Record 90. The deadline was from 05/05/2019 time 18:00 to 05/05/2019 time 4:30. We were going to return to Paris on the morning flight. We were charged 103,99, of which - Car rental price 41,74 Prepayment was made Full protection 62.25. Prepayment has been paid. Autografus.com sent along with the contract an invoice of 108.53 (FUEL TANK - 74.85 + SERVICE AND REFUELLING CHARGE-33.68) + EXCESS / FRANQUICIA- 1400. 00. Since I did not have a credit card, but a debit card, they did not block 1,400 euros, but were removed from the card and said they would return it as soon as we returned the car intact. On May 10, our plans in Majorca changed and we decided to stay there for one more day and return to Paris not in the morning of May 11, but in the evening. Because we decided to contact the rental company and extend the lease. We wrote to Rentalcars.com and booking.com, they answered that it was impossible and they would have to call and find out from them. We called and they told us that it would be a fine of 40 euros. We agreed, then we were told that it was impossible and better to return the car ahead of time. In the end, they upset us with all the plans and we decided to take the car to the airport ahead of time and passed it on 10.05 at 19.00 with a full tank. In the office, record 90 at the airport, we were told that the previous contract cannot be renewed, you need to either return the car or get a new contract, but then again pay all the payments for the second, including the EXCESS / FRANQUICIA 1400. Part of the money for fuel came to us on the card the next day, you can see this amount in green with the sign: +74.85. However, the EXCESS / FRANQUICIA 1,400 was not returned. A week has passed, there is no money(TODAY IS 17.05.2019). Rentalcars.com and booking.com responded that there may be a problem in the bank, but it is not clear why the problem is in the bank? They returned a small amount, why would they freeze a large amount. It seems to me that the problem is in the rental company, as I wrote in Rentalcars.com and booking.com. Then they replied that the refund will take 20-30 days. It is not clear why if I returned the car in the same condition, I can not get my money back? It turns out that if I take the car a second time, they will again withdraw the 1,400 franchise from me, and if I take it 3 times, then 4,200? What kind of moronic system? And I remembered that 3 years ago we took a car in Mallorca at the hotel, there were not such famous companies as the record 90 or others, but they didn't take a deposit of 1,400 euros, but only 200 or 300 euros, and when It was to extend the rent, went to meet the client. I have not received my deposit back, imagine if such rental companies as a record 90, sixt, avis, will take 1,400 euros of deposit every day from 1000 customers and return in a month, and at this time to turn money in banks through operations Overnight, can you imagine how much money they will earn? In addition, their employees impose their additional services on you, they have hidden payments. Therefore, I advise you - do not rent a car at the airport, but take it at the hotel from some signor Pedro, he will treat you 1000 better than rental companies. Tip for consumers:DON'T TAKE THE CARS FROM THIS OR OTHER COMPANY IN AIRPORT! Take the cars in your hotel, it will be cheapers then in airport Products used:MERCEDES CLASE A 180D Service Value Shipping Returns Quality

“Nightmare with Recordgo”

*******@yahoo.com HECTOR HERNANDEZ Nightmare this experience it's a nightmare, first we get to the airport RECORD GO asking for our car and the men tells us that our car RESERVATION is NOT THERE (I can't find you here) we start calling the record go and we find us in THE ATOCHA SUCURSAL, the lady Noir let us know that we NEED TO TAKE A TAXI €30 to get the car, (ridiculous) why someone will get a Taxi to get a rental? They never let us know when we bought the days. Noir,Record go clerk tell us will be good to buy the full guarantee,will have EVERYTHING COVERED,"if you guys need us at any time will be there "she said, we drive the second day and we have a flat tire, we LOOK FOR THE SPARE TIRE to change it ourselves and THERES NO spare tire! We call Atocha Noir Record go and SHE / they NEVER ANSWERED, we kept calling another sucursal and Carlos answered we tell him we have a flat and there's no spare, he said he'll send someone to fix the tire, 2 hours later Luis (tow truck)men, look at the tire and said "I can't fix it " the tires are old I tell him we don't have spare and he tells us NO RENTAL HAS SPARES,we ask don't you have another? He said NO,2 hours waiting and he didn't have a tire! He tell us he'll take the car to the company and I ask if we go with him he immediately said NO! "Call the office they tell you what's next. We called Carlos Perez Gonzales again and again and again and another clerk Stephan answered we tell him we are waiting for the taxi and he says Record go will send someone to pick us up they are working on it we called every hour after they took the car and Stephan answered letting us know that It's OUR FAULT BECAUSE everyone should check for the extra tire we WAITED FIVE HOURS 5hrs for the taxi to pick us up, it was cold it was raining and we where outside in the road waiting for Record go people to do the job they promised they will Taxi take us to Barcelona sucursal Francisco is there we get our luggage and backpacks INSIDE THE OFFICE WITH HIM, and one second after my BACKPACK IS GONE, from inside the office by the record go desk, I panicked and ask him to LOOK AT THE CAMERAS, that it was a woman that was sitting there when we walked in and he Tells me, that HAPPENED ALL THE TIME, I kept asking (Francisco) to look at the camera he explain only THE POLICE CAN LOOK AT THE CAMERAS, I called the police and 20 minutes after my banks let me know they have transactions we obviously didn't do so we cancel my cards but still the THIVES GET ONE TRANSACTION WITHOUT PIN, we go to that liquor store and ask for the cameras video and same thing they have the video but ONLY TO THE POLICE they will show it, we go to the POLICE STATION AND ask to go see bot cameras they ask us to make a statement and then they will go check,today we check the trunk and there's NO SPARE TIRE IN IT!this is unforgivable we lost money personal jewelry and so many other irreplaceable articles and still No Spare in the Truck. Service Value Shipping Returns Quality