Is rbs.co.uk Legit?

Been with them 20: years abd asked for an extra 2k on overdraft.. The guy on phone ( Mohamed) made me feel.like a was begging..... This bank has lost the plot ! The only good thing about it is the girls behind the counter (Kilmarnock) I used to have a manager in the branch who knew my business well enough to lend me money or give overdraft. If i could give zero stars i would

I have been with RBS all my life I am now in the process of moving all my accounts elsewhere.Had Fraud on mu account this bank was shockingly useless. Little support or help recovering the 600 loss as they don't work with that merchant. That sounds like a familiar line they peddle. Little or no support with providing the docs required so i can chase loss with company fraud was actioned though

Seriously, Bankline for business! Honestly the worst website known to man.if you finally manage to login then its a lottery if it will continue working , generally crashes once you've entered 20 payments...and no mobile app..in 2024? if it wasn't for the hassle of leaving and a couple of loans I'd be gone ...

Absolute garbage of a bank. Did not inform me adequately of an ongoing fraud dispute (I had paid but not recieved Taylor Swift tickets from an unreputable online ticket company). I even chased up what the bank wanted from me in this case for a resolution... nothing (i also sent emails to the ticket company asking continously were my tickets were...again, nothing), just radio silence. Then one day £600 is taken out of bank to pay for the tickets I never received?? Bank says that they contacted me via email... they didn't. The one they had sent tk me I responded to, asking what were the next steps and what I needed to do going forward. I did not receive any letters or phone calls.. just an email that they claim may have fallen into my junk mail. Yet when I then wanted to move my savings from my account to another bank straight after.. I was immediately contacted via phone while my money was frozen. Seems the process only works the way they want it to work. Very poor lines of communication. Really don't trust this bank anymore.

I can't give a good enough reason for why I've been with this bank for so long. I can only give the excuse of 'convenience of staying vs time of leaving'. It's certainly not for the fees - which are high... or the online banking products available - which are poorly designed and don't allow basic functionality for business' to operate efficiently... it's not for the easy access savings rates - which are terribly low... and it's definitely not for the customer service - which is embarrassing / disgusting / shocking (select the relevant adjective depending on the situation of the day). So why bank with them? I asked myself the same question for too long, and couldn't think of any reasons other than I was too busy running my business (busier than I should be in part because I banked with RBS). A little bit of research opened my eyes to a whole world of business banking I didn't know existed... good platforms, low fees, great savings interest and good customer service.I've moved all our banking affairs elsewhere and it was quick and easy to do. I should have done it a long time ago.

Total disgrace, been waiting 2 days for somebody to phone back regarding a scam I got money taking out from my account. They're worse than useless, plus last week I was talking to somebody and when we ended the call he thought I was away and started laughing about how things didn't go right when I couldn't be bothered filling a form in. I then said "I'm glad you find it funny" his rs collapsed and couldn't apologise enough, I said to bloody late you're getting reported. RBS as we all know are hellish I might close the account after this shambles.

Opening an isa account.Phoned to ask some questions agent give me wrong information.Was doing a transfer in they emailed me to say contact my current provider as something wrong however turned out rbs did not give my current provider my Nat ins numbernumber which I gave them to open up the account.So far not happy.mistakes being made and phoning them is a bit of a nightmare.

Well, what a surprise, yet another awful British company. I wish I'd have read the reviews before getting a business account. My wife has been locked out of her account, despite inputting the details correctly, and I haven't even received my activtion code yet, so cannot access the account! I'm trying to run a business here RBS, and you're making it very difficult. Can't contact anyone as on hold for hours. In this day and age, pathetic comapnies like this should've gone under. I'm off to HSBC for some customer service...

Tried opening a business account. For 6 weeks I was repeatedly asked for the same information and documents with no communication. Every time I call them the agents tell me their line is bad and they can’t hear me properly. Some of their security practices are extremely poor. I wouldn’t bother.

I cannot fault the ladies I have spoken to over the last few days regarding a problem with my account which had been frozen, they went out of their way to help by getting me through to the right department and were very patient too. Thank you

Credit where credit's due: I sometimes get fed up with banking apps but this time they spotted a scam payment and stopped it. I assumed it was a fault with my card and tried another bank's card which let it through, until I spotted a flaw. Full marks to the Royal for putting me on my guard

My wife started a fixed-interest savings account with RBS, recommended through Money Saving Expert website, 5.5%. Matured 29 August. Can we now get our money? No. Waiting on their biometric (photo) approval process. Waiting over a week and still no ‘approval’ using their app, which is the only method to get your money back, other than £750 a day using their app! We are both pensioners and rely on savings interest. Hours wasted on chat bots; operative- when you eventually reach a human- cannot resolve security!This lot never learn. I’ve banked business account for many years (not through choice), and had 2 compensation payments for absolute total incompetence. Why if they’ve had our money for a year, does it take over a week to get security clearance to get my money back, and paid into the same account it was invested from!!

Just had a conversation with complaint handler. Nice manners and very professional.It doesn't change the fact that they disagree with every single point of my complaint.Just brief description. When I had issue with scam subscription which was over a month ago my case has not been resolved yet even when I changed my debit card. Advisor who was speaking to myself was informed that I am worried about how not safe my money is with RBS and I was thinking about changing the bank said this is my choice. I believe that they don't care anymore. I am leaving RBS for good as they don't care about their customers anymore.

Wonderful bank.......if you enjoy endless calls listening to hold music (once you navigate the ridiculous menu), repeating your request to countless people and chasing up your initial request.Despite countless promises I have received no communication, and when I asked if someone could call me back the employee hung up on me.Not impressed. RBS has morphed from a very good bank to an abysmal one.Take your custom elsewhere.

Disgraceful bank.....you can't actually speak with anyone, you get stuck in endless chats that don't resolve anything, the chats take hours to complete as they are obv. holding multiple chats with loads of other poor customers so you don't get their full attention.....steer clear.....I'm closing my accounts and going to the post office

Awful from the get go. Was referred to RBS (from NatWest) as my business was registered in Scotland, only for the process to conclude with RBS rejecting my application because I wasn't conducting enough business in Scotland. During this two week plus process, I had to reach out to customer service when the automated processes went nowhere. The third necessitated by the second providing incorrect information.

Awful service! Avoid at all costs - lady I spoke to last week was SO unhelpful and clearly had an attitude problem, v large lady in a grinch Xmas jumper - spent most of her time chatting to colleagues and then bumbled over and made you feel a complete nuisance standing at counter! RBS F/K need to seriously consider removing this individual as gives a v bad impression to this branch...

Well i've been trying to get my Email Addresschanged onmy account for two and a half weeks, due to keep getting PHISHING EMAILS Spoke to customer Services, said it would be done straight away -NOTHING HAPPENED. Sent two Emails - NO REPLY. Rang again this Morning, on hold for ages - NOTHING.Making Final Payment Monday 6th Mar 2023, then CLOSE ACCOUNT been with them 30 years, NOW ABSOLUTE RUBBISH. CUSTOMER CARE ZERO.

Business profile request I'll give them negative stars. I have spent half the morning on this bureaucratic nonsense. RBS asks far too many questions. I had to phone them 3 times for guidance. they have sent me I think 3 requests for additional information in the last year, each time threatening to deny access to my money. Next step: move to another bank

So where exactly is this mythical support centre your email directs one too? Online there's only a bot with limited information, certainly nothing for an account query and no way of sending a message.Being a trusting (gullible) person I went through the hassle of downloading the app where, yep, it's the bot. No menu anywhere I could find as the help section alleged. Trust Pilot says this review will be sent to an rbs email but that email bounces back when I try it