Is rarecandycanada.ca Legit?

Posted a review here on 12/22, and got a response, but no action was taken privately. I've tried messaging them through their messenger bot on the website, in addition to info@ and contact@ emails, but no reply back. It's been a week. They claim 2-3 weeks, but it's been 2 weeks and 5 days since my order, and there still isn't even accurate TRACKING info on the shop app.This is so frustrating and deceitful. I don't want to have to keep leaving bad reviews just to get their attention.

Terrible deceitful, misleading website! Ordered an entire bag of lollipops and they only sent me one! When advertising for one lollipop they show a picture of a bag of 25! Terrible customer service as well. Don't do it!!!! UPDATE- CAPITAL ONE CREDITED ME $58.00 AFTER REALIZING RARECANDY HAS RIPPED ME OFF $58.00 FOR 20 LOLLIPOPS!!!!!

Sent the wrong product and never responded to my messages.

I was a bit worried after placing my order and seeing all the negative reviews. I ordered 3 Nutty Fruity Chili Mango and while it did take a while to ship, once I got the shipping tracking info I received it 1-2 days after. They were only able to ship 2 of the 3 items I ordered but they refunded me. Seems like their service can be hit or miss but I had a good experience with them.

Item has not shipped. Paid 28$ for shipping on one smallBox of Candy , they say they start on your order right away after it’s placed. It’s been 11 days, how hard is it to ship one smallCandy ? 28$ is definitely not Canada post shipping. There’s no reason this shouldn’t have arrived by Christmas being this is a Canadian company. No response from customer service, no updates nothing. So disappointed. Don’t buy from here, I wish I would have read these reviews before ordering.

I'd rather give no stars. I ordered on November 22. My kids asked for Aphmau Juice boxes for Christmas from Santa. RARECANDYCANADA DID NOT SEND THE ITEMS UNTIL DECEMBER 19TH. There's no customer service, unless you want AI, or automated message. Don't bother requesting a call back, they won't. And when emailing support you'll get automated messages, and I even recieved lies. Worst company. Do not order from them. You've been warned

I wish I saw all those reviews before I placed my order.Order placed Dec 2 and hope to receive it by Xmas. Today is Dec 13, no shipment confirmed. Emailed with no response, called but no voice message. The only reason I placed my order is because they claimed Canada Post strike won't effect their shipping. I paid $23 for shipping, still hoping I could get it before Xmas......UPDATE: After I wrote this review, I got a shipping notification. Shipment label created for 4 days but still not shipped......

It's been nearly one month but they never sipped my items. Before I purchase the items, they responded to my inquiries super fast within few hours. After purchasing items, they stopped responding to me. I'll report this store to Shopify and shut it down permanently. I'm contacting the Government of Canada to take an action as well. These scammers should be punished.

I'm in the same boat as most people. Ordered mid October and now it's almost December with no update or communication back. And my order is now removed off my shop app so I'm not sure if it's even coming at this point. I would not recommend this site at all. Terrible customer service, spent a decent amount of money on things my kids asked for for Christmas, and I don't even know if I'm going to receive.

This company is trash.. I get orders faster from China.... I live in Mississauga, company is in Toronto.... order placed early November and I have yet to receive... total trash, do not recommend shopping here.

Worst experience ever - bought special candy for Halloween 2 weeks in advance( at $225. Never responded to emails asking for status, then said it would ship “next week” after Halloween. Have asked repeatedly for a cancellation and refund with no acknowledgement. Stay away.

I placed an order on September 15. It is October 15th and it has not been received and although my initial email indicating there was an error in my shipping info was answered promptly, I emailed 6 days ago asking for a status update to no avail. I will update this review if I ever hear from them.Update: added a star because my parcel shipped as soon as this review went live. Received it today BUT one of the items I ordered best before date was 9 months ago.

Placed an order november 28. Sent 4 emails to support and left voicemail. No response. So frustrating

Absolutely worst expierence. Waiting almost 2 months for my order! Spent over 200$ and they only sent me half the stuff. The 'mystery box' was a pack of marshmallows that are completely stuck together and OLD!! The stuff I got looks like it's been kicked around on a dirty floor. This company is a joke!! DO NOT ORDER FROM THEM!!!! I would give them 0 stars if I could! Absolutely waste of money!!!!!

Please do better than me and read the reviews before purchasing. This company will not deliver what you order and it will not be in a reasonable time frame. I placed my order on Oct. 9th expecting it to come in 2 or 3 weeks as advertised on their website. But Halloween came and went and there wasn’t a single update on the shipping. It showed the order had been placed and that was about it until I contacted customer service on Nov. 11th. I finally received an order (not the items I ordered) today on Nov 19th. One of the candy boxes were opened and as mentioned they didn’t send what I ordered. And now I have a $50 store credit with their scam of a company instead of a refund for them not fulfilling the order.

I’m not sure they even deserve one star, but that was my only option. We placed an order weeks ago. As their name states, they are a Canadian company. Well I am a Canadian person who lives in Toronto. At the time of purchase, nothing was mentioned to us that they take WEEKS to even prepare your order, let alone ship it. We emailed asking about our order and at one point they told us it had shipped. Tracking said otherwise. Then we received an email that one of the many items we had ordered was not going to make it. Why would you say it’s already been shipped and THEN remove an item, proving it hasn’t. I complained on insta and lo and behold, I can’t access their insta anymore. Guessing they couldn’t handle it and blocked me. There’s an exotic candy/snack store in Richmond Hill that I also ordered from and they delivered the very next day. Just go with them. Avoid Rare Candy at all costs. They seem to be screwing everyone over.

They have some pretty cool products but customer service is really hit and miss, mostly miss. You also end up buying products they don't actually have in stock, which they will give you store credit for later, but it's still really annoying.

I've been waiting 6 weeks at this point for my order to ship. I've emailed and messaged multiple times, never got a response. My bad that I didn't check the reviews before I placed an order, luckily it wasn't a lot of money but BUYER BEWARE - stay away from this scam company. The reviews are legit. They suck!!

4 of my 5 items were correct.The reason for my order is my wife wanted Cherry Pop tarts - which are not available locally, I order a multi pack - they provided strawberry, so a bit disappointed on that. BUT they did include another impossible to find flavor(Chocolate Sundae), so its not like they just sent fillers. Is it perfect - no, but I'm still happy. Just set your expectations lower. Ordered Dec 3 arrived Dec 21 - so still in time for Christmas!

I’ve seen other people being disappointed but you get what you pay for! The shipping times were as precised and communication was good. As a free gift, I received a whole free bag of skittles and a airhead! Finally I got what I really wanted which were oatmeal creme pies which I love to death since they were discontinued in Canada. I don’t understand the hate really.