Is radfordspiecompany.co.uk Legit?

I ordered approx £36 worth of pies on the 16th November and despite numerous emails haven’t received the pies, a refund or even an email explaining why they haven’t been sent. I am extremely disappointed by the lack of customer service and as a regular viewer of their show, I never thought that I wouldn’t receive the goods. I will now be taking this further.

Ordered on 01/12 as a Xmas treat for myself got email back confirming order to date 21/12 no pies. Sent an email everyday since No Reply. You have stolen my £30.30. I have reported you to Trading Standards, as it appears from you Facebook site I am not alone in paying for goods never to be received. I am also going to write to the makers of your programme as you use this programme to showcase your company and this is what you get when you order. Now refund my money as I'm not going away until I receive my money back. DO NOT order from this company.

FIRST CLASS, ORDERED PIES CAME WELL PACKED AND MY GOD THEY WERE WORTH IT. FULL TO THE BRIM WITH CHICKEN AND STEAK, WROTE EMAIL TO THANK THEM FOR THE GREAT SERVICE GOT EMAIL BACK THE NEXT DAY NO PROBLEM AT ALL. WILL BE TELLING MY FRIENDS AND FAMILY THANK YOU AGAIN THE RADFORDS.

I ordered on 16-11-2024 £46 of pies they haven’t arrived by the 5-12-2024 so I e-mail radfords no rely on 16-12-2024 pies arrived out of date had 2-12-2024 on them all mouldy still awaiting response and refund .

We have ordered numerous times and never had a problem until now. Placed an order in early October and we are still yet to receive it. We have sent numerous emails, all of which have been ignored. Also no response on facebook. Absolutely shocking customer service and we are now £33.90 out of pocket.

I had the same problem as another buyer. I waited 2 weeks for my pies and sausage rolls. When they arrived the use by date was 2nd Dec. I received them on the 1st Dec.. I couldn't eat yhem in 1 day. Alexander Bruce

I placed a order on the 24th November was told 2 elweek delivery it's now been nearly 4 weeks nothing,they stolen my £65 keep emailing but they can't be bothered to reply,probably too busy taking holidays or making a new series for tv,don't think it's good business practice not too reply,they've now put on the web site orders taken want be delivered until new year,not good when I ordered them November for Christmas

Me and my partner drove to the radfords pie shop yesterday all the way from Bolton. It was well worth the drive !How anyone can criticise them pies is beyond me. They are absolutely 💯 delicious. I have never seen any pie with has much filling as they have. Also the lady who served us was lovely. Well worth the trip.

I totally agree with all the 1 star reviews on here. I paid £76.50 back in September. I still have not received my pies or had any response from my numerous emails and messages left on Facebook. Their pies are amazing but their customer service and business ethics is not. They show a complete disregard and lack of care for their customers but without their customers they would not have a business.

No notification of when the order is coming. Item missing and no response to emails, messages and comments on Facebook. The pies were nice but I want refunding for missing items and to get a customer service reply !!

Received my pies today 1st December after 2 weeks of waiting I have to admit they were worth waiting for my hubby said best pie ever to the only problem was the date they had to be eaten by the 2nd of December I only received them today the 1st December will have a problem eating 10 pies gave some to my neighbour then froze some

PLEASE DO NOT ORDER FROM THIS COMPANY, PHONE NUMBER DOESN'T WORK, NO REPLY TO NUMOURS EMAILS, £37 SPENT ON 16/11/24, GLAD I HELPED FOR THEIR DAUGHTERS WEDDING. IT GOT 1 STAR AS I COULD NOT WRITE A REVIEW WITHOUT CLICKING ON 1.

We ordered for the first time...I do think order updates such as notification of dispatch of order would be useful...However they were well worth the wait...full of filling and very tasty. We will definitely be ordering again and have recommended to friends and family

I write yet again to ask what is going to happen as I, too, had pies missing from my order. You have no phone number, don’t answer emails, as is evident from all these reviews. We have no order number so I have no idea how you expect to chase all these complaints up? I think you should pay more attention to your customer service and maybe less to the addition of grandchildren!You can see from most reviews that your pies are delicious but spoilt by the worst customer service I have ever known.

Great pies, lovely filling and well cooked. Pastry exceptional. Customer services were great but needed to be - first delivery list as courier tried delivery to wrong house before returning to depot, replacement worse given very, very precise instructions that courier ignored in full. Small car chase to catch him and his little white van up. He claims our house didn't exist which was a surprise given that I've lived there 25 years ! Would buy again BUT pick the pies up in person

We were in Morecambe on holiday this week and decided to visit The Radfords pie shop. We purchased 2 Steak & Stilton pies and took them home with us, heated up 2 days later and wow!! Absolutely delicious 😋 never tasted a pie so nice and the pie was full to the brim with filling. Wish we lived closer as would definitely be returning. Definitely worth a visit if your that way.

Ordered finest steak pies. Had twice before and they were great. Latest delivery opened and pies labelled as steak and Stilton which was disappointing but when cooked it was full of kidney with 3 bits of steak. Very disappointed given how good they were previously

Unfortunately, you have to give at least 1 star to leave a review. I would award minus stars! Ordered pies in July, no delivery. I have sent 6 emails and, as others have reported, absolutely no response. I have now sent a recorded delivery letter and have involved Trading Standards. Maybe Radford's think that this is an empty threat but I will be taking this further. Too many similar complaints to allow this to go on.

How many times do I have to write on here for you to bother to email me back I’ve sent over 6 emails now a nothing. How is anyone meant to contact you if they have a problem. I just want a new set of pies sending out after you inputted our wrong email as stated by yodel so I didn’t get a notification a they were left outside in box soggy from rain. As everyone is complaining you would think you would respond asap. Been 3 months now

Placed order on line and was initially disappointed when there was a delay with delivery beyond that explained on their website. However, that was quickly resolved and my order was completed and delivered on Saturday 15th July.Any initial disappointment was overcome when we tried the pies. They were delicious and without doubt we will definitely be ordering again.Many thanksGeorge Oatham