Is pitboss-grills.com Legit?

Brand new Laredo 1000 used for maybe 10 cooks control board went bad been on back order over 2 months pit boss says nothing they can or will do until new control boards come in. Third pit boss I’ve owned never will I have another one of these pieces of crap!!! To think I was dumb enouyto buy three of them save your money buy anything besides a pitboss

1) Installation took 11 hours, not the 2 Pit Boss promotes 2) The heavy upper lid fell off in the middle of a smoke. It was really hot. As a temporary fix, a friend held it up and I stuck an icepick to finish the grill. The grill literally melted the nut 3) Before the next smoke, the other nut and bolt on the other side of the lid broke 4) Yesterday, the fan quit working. I spent nearly an hour on my back this morning in the dirt taking the electronics and cables apart and reassembling as instructed by the rep, then while the unit was extremely hot and the 11 lb. brisket was on the grill, Pit Boss support made me take the entire bottom on the grill apart including the upper grates. 5) Pit Boss will send me the bolts, however, they are out of stock for likely a month 6) In a second call today, the tech support rep figured out that the circuit board needs to be replaced 7) As with all manufacturing and quality problems with this Pit Boss 1250, I have to do everything. They will not send a rep to fix these 8) With all of the problems this morning, the 11 lb, $50 brisket was ruined because of Pit Boss problems - 100%. Even though the reps admit these were all Pit Boss problems, they won't pay for the ruined brisket. I am demanding a new, fully assembled Pit Boss 1250 Premium delivered to my house and this faulty, 200 lb Plus unit taken away. I do have to say that their phone support reps are outstanding. And I just discovered with multiple Temp gauges that the Pit Boos temp gauges are off by 30%. There is no way to cook brisket or pork butt with this much error

My wife got me a small Pit Boss PB600 model, won with a $20 raffle ticket. Ain't nuthin better than a bone-in ribeye, 20 minutes on each side at 250 on the top rack, then reverse-seared for a few minutes on each side at 400, using a 50-50 mix of hickory and cherry pellets.

Placed an online order, they charged my card immediately and over two weeks later no communication. I went to their website and it took a while to find support. Opened a chat and they said they would send it out. i asked for an eta and they said:"I do not have that eta -- I am very sorry for the hurdles, if you needed to opt to cancel and refund I too can help with that -- "Wow, really? I guess they do not care... last online order they will ever get from me. There is no excuse for this.

Horrible customer service. Smoker is less than 90 days old and has been used 4 times. Smoker malfunctioned and the pellet hopper ended up catching on fire. Customer service even agreed this is what happened and it is ongoing issue with their product but was told it could not be replaced. If I trouble shoot the problems on video conference for them they might send me some replacement parts and I could repaint it if I chose but they are not allowed to replace full units under any circumstances.

Terrible machine. I have the mahogany one. Ive tried upgrading the control panel and it still doesn't hold temperature properly. Set at 180 p4 and it cranks itself up to 225 and any time it drops below 215 it cranks itself to 230 and hovers at 225. Ive tried other p settings but nothing works. I bought it new in 2021 or 2022 but this has been an ongoing issue since new. I've talked to pit boss and they have been less than helpful. I'll never buy another one and hopefully no one else does till they figure out how to make a machine that works properly.

I have owned a pitboss pellet grill for five years. It has given me good service and would rate the grill five stars. BUT, I needed a part then things went down hill to one star for parts dept. I ordered part Aug. 10 and it is now Oct. 7 and I have seen no part or heard anything from pitboss.

I have a registered two month old pit Boss grill. The control board went out. The chatbot does not work at pit boss site. After 45 minutes on hold I finally got a customer service rep on the phone. I showed him the control board shorted out through a cell phone camera. I was told a new power cord and a control board would be sent. Complete outright lie, After two more weeks I went on-line and ordered the control board that the parts order replacement site says will work in my grill. $194.00 more later with shipping the control board that I paid for arrives yesterday. All the wires hook up but the control box will not fit in the place of the bad control box. I checked again to make sure I ordered the right board according to the Pit Boss site. The site even shows the grill I own and according to their own parts replacement I ordered the correct control board . The replacement board sent is too large Absolutely will not fit. Now pit boss says no returns on any electrical parts. Pit Boss brags a big warranty when in reality it's a big lie period

Don’t buy one of these cheap made pieces of junk not even 2 months old and auger motor doesn’t work half the time and trying get get any help to fix this piece of junk is like asking for a miracle because they done sold the junk so why do they care. I will never buy another pit boss product ever again. Traeger will always get my business friends told me not to buy a cheap pit boss guess I should have listened.

Ordered a pellet smoker. Still processing 3 weeks later. Customer service is a joke. 3 weeks processing and still have to wait 10-20 days to recieve from shipping. Good grief. There basically goes entire summer waiting on this item. All customer service could say is sorry we having large amounts of orders....got same thing from Tractor Supply and it's already shipped as of 06/24/2024...will be in 3 days

I purchases the 850 CS and first I was not able to connect to their app. I called and the attitude was very meh "yeah we've been having problems, try it again in a week or two"! The after 3 weeks still could not connect so i call again and I got a I don't care attitude from their "customer service" and I was now told that I had to split my wifi signal! So after another 1/2 hour with my provider it finally worked then it wreaked havoc on everything we had hook to wifi!

2 years ago we purchased the Lockhart, an $800 grill/smoker. It has caught on fire with us twice and PB is not willing to do anything but send us parts. They do not cover "cosmetic" damage. I jumped through their hoops, sent pictures and made 3 phone calls. I asked for a credit to purchase another grill (we are 2 years into a 5 year warranty or replace the grill we have; as we are loyal customers, have registered every single product we've had and now we have an issue. The warranty isn't worth a darn. DO NOT BUY A PIT BOSS ANYTHING!!

If I could leave 0 stars I would. We ordered a smoker. About month ago and still nothing. My husband called and they keep giving him the same thing it’s in are were house wating on ups to pickup. So I talked to a customer service man. And he kept telling me the same thing as the others we had talk to before. I do not recommend buying anything from them Especially since I pay 100 some dollars for shipping costs and per thier policy processing and shipping with in 5 Business days of ordering.

Pit boss is denying my warranty as the smoker was not bought at a Lowe’s. I find this extremely disingenuous and dishonest. They put stickers all over the box and the display stating 5 year warranty on any pit boss manufactured by dansons. To hide fine print only available online that states “only Lowe’s” is just corporate greed lying about their intentions.do yourself a favor and buy something els

Ordered a knife set may 23rd got a email saying it's Ordered with a order #. Haven't heard anything since then and it's June 18th. Decided to give them a call and was told they are really busy with orders and it should ship out within the next week..... didn't offer to express shipping for me waiting 4 weeks for a knife set also couldn't give me a shipment date. Worse costumer support

I have the Pit Boss PV3 vertical smoker with electronic controls. I've smoke with 3 times since I got 3 weeks ago. There is an initial learning curve but once you get the hang of it the smoker works fine. The components are much better quality than the Masterbuilt i had. I expect that the PB will last longer. I had to consult PB customer service a few times for assembly help and operating instructions. They were always available when I called and we're always helpful.

Order pit boss over 3 weeks ago, website indicated they would ship within 5 business days, they would send shipping confirmation email. I have received nothing. Reached out to customer support and was told all they could do was let me know they received the order and the warehouse has the order, could not advise me on when product will ship. Not sure where their warehouse is located, must be somewhere that there is no computer service.. I used a military discount that pit boss offered, maybe they are making sure they ship to full paying customers first. Very disappointed. Will be canceling order and buying a competitors product

Absolutely horrible company. Ordered a griddle cover from them on July 16 of 2024 and as of the end of August I'm still waiting for it. Have contacted them numerous times and it's nothing but excuses. Busy grilling season, backed up on orders, built a new warehouse, blah blah blah. First I was told they got my order and it's in stock. Then I was told item had been picked. Then I was told it was packed and waiting on carrier. Still no one can tell me when I will receive it or when it will ship. Asked to talk to a manager, after a run around they were going to get one. He never came to the phone and didn't want to speak to me as there was nothing more he could do or tell me. Absolutely horrible customer service. Will never buy another item from pit boss or its affiliated companies ever again. You should be ashamed of yourselves as a company the way you treat people and your service to your customers!!! I would give no stars if that was an option.

I have a series 4 Pro vertical pellet smoker purchased from Lowe’s. So far my experience has been very good. As with all cooking devices there is some trial and error with dialing in for great cooking. The product performs as expected. Temperature is held well but note that on colder days you will need to bump it up some to offset. Recently I had some issues with connectivity in Bluetooth and WiFi. I called Pitboss and spoke to a customer representative. They listened to my issue and sent me a new control module free of charge plus very good repair instructions. That is great customer service. In summary, great product and great service. Good job Pitboss team!

I bought a pit boss copperhead, and used it for 3 hours. After 3 hours the igniter failed and shorted the control fuse. I replaced the fuse and contacted customer support where they told me they would send me a new igniter. I've now waited 3 1/2 weeks and still haven't recieved it. I've contacted them again twice and got the same BS responses saying it would be coming soon. I will be returning it to Walmart this weekend before the 30 day return policy expires and will never purchase from pit boss again. ABSOLUTELY DISSATISFIED