Is pioneerdj.com Legit?

Hello only use old analog mixes Or Alan and Heath, The sound coming out of a pioneer equipment makes No sense why it always horrible sort it out so stop marketing as the top brand A piece of rubbish from the recycle would work better. Mac manix dj aka dj abel

Never buy anything from Pioneer because when you have an issue they will not respond to you. I returned my RX3 system for a repair and UPS lost the device. I contacted alphatheta about this 3 months ago and they said they would investigate. Fast Forward 3 months and I am constantly contacting them and I'm not receiving any responses.

I’m very disappointed in Pioneer DJ and FedEx in the way they carried themselves in my missing package claim. I bought a Pioneer XDJ-RR on August 7th, and the delivery was supposed to happen on September 9th, which required signature. However, I received a notification from FedEx that my package was delivered when it wasn’t and I never signed anything. Pioneer sent me proof of delivery of a signature that was not mine and FedEx does not have photo of the delivery. I tried to work with both parties to resolve this issue and they simply ghosted me and stopped responding. I went through the bank and after weeks and weeks of waiting for a dispute resolution, it was resolved in favor of Pioneer DJ Store. Now, I’m here without my equipment that I paid and no one seems to care about the money I spent to get this product. I’m never going to buy anything directly from Pioneer DJ Store and I hope never to have to use FedEx for anything.

So.....terrible channel strips on DDJ RX, it was potentially great software until Alpha Theta sold their souls and now you cant even DJ at home with your own tracks. fuckyou very much Alpha Theta! They are not worthy of that name... Names Shamed, are: "YOSHINORI KATAOKA, RYUKICHI IWAKIRI, RYOSUKE YOKOBARI, DAI NAKAMURA, I haven't listed the other workers in the Subsidury of Pioneer but there are no DJ's yes a few creative minds but greedy and they are just "Committee Members"....not coming to your partys ever again!! Pioneer shame on you for your greedy and total lack of respect for your customers.

This is not the same Pioneer DJ we used to once know and love. The brand has fallen apart since being taken over by AlphaTheta. The customer support on products now is honestly shocking. Taking months on end to respond to issues and emails. Constant excuses and a complete lack of customer care.Im a professional DJ and have been DJiin for over 20 years. I have used Pioneer products since 2001 and never had any issues until I purchased the XDJ XZ in 2022. Ive had Two Faulty units straight out the box, which has taken over 18 months to sort out and is still on going.Sadly there are no alternatives for us DJs so you have to be extremely cautious now when purchasing Pioneer DJ products. Buy with caution.

Purchased from new a controller DDJ-FLX4 worked for 1 week and stopped with lights flashing. Went through support process contacting 5/6 times with only simple solutions offered to problem. Also contacted via what’s app with no solution being offered. Very poor customer support I feel this product has been rushed out for Christmas without sufficient testing being done. I have seen this comment re issue on the forums with over people not getting a resolution. I would not recommend anyone buying a product from pioneer.

I love your products but your support is not good enough. I send the first support ticket beginning of March 2022 and the case is still ongoing without any solution from Pioneer’s side. And maybe it is not an easy support task but the communication from Pioneers side fades out after 2-3 emails back and forth. When I then raise a new ticket on the same problem I receive an email from the same supporter from UK and then the same process begins: 2-3 emails back and forth and then the dialogue dies out. As said the first ticket was raised beginning of March. This is just not good enough. Very unprofessional. /Michael Winkelmann

Pioneer DJ, So what's going on with all the updates ridiculous? I was doing a venue tonight. And now I can't even get paid. How to call somebody else to come in Serrato? DJ pro what the hell's going on with their updates? Now my computer and everything aint working, right. I give it a one star. If it was my. Opportunity, I'll give it a 0. I'm pissed off.Selling all my equipment. Everything that I purchased from Pioneer to Serato.Kiss my ass

Good equipment, fine software (RB). Used production capacity way to low. In The Netherlands we sometimes wait even 26 weeks for a shipment, and even then the delivered amount is way to low. Especially for equipment of a price that's above average/other company's.

Not impressed with the quality!! I bought 2 CDJ2000NXS2 players last month (October 2020) and after 5 weeks the blue LED for Vinyl mode failed on the one player which is on it's way now to Pioneer DJ service centre...and now while using the remaining one the Vinyl mode Led has failed on this one too!!!! How can £2000 players both have a fault like this after 5 weeks!!! Fuming! I'm loyal to Pioneer but I can see why people are abandoning the brand in there droves!!! I would appreciate some feedback from Pioneer DJ!!

9 weeks after placing order and paying £12000 and still not received, the communication from pioneer is either non existent or very people they should be ashamed to call customer service agents. Not only that, but after 9 weeks of them telling me that the product is still a current product, with one even telling me it can take over 8 months to fulfil, I then get told that it’s actually discontinued and I could either get a refund or fork out a further £270 for their new model. Absolute cowboys

The quality of your products has been constantly going down in the last years, rekordbox is unstable as hell or you need a super computer just to run it properly. Besides all of this, you are charging your customers more and more money for any little thing you can come up with. Thanks, but no thanks!Denon DJ here I come.

Bought a set of pdx 500's. Description states they're great for scratching. They're not. Roughly a 1 second delay before the pater picks up to the set speed. Terrible for direct drives. Ones boxed unopened, others had not even 2 minutes use. Trying to return them for a refund but doubt they will.

Got a ddj 200 and after 8 or so emails and calls no closer to making it work. Generic dumb answers like are you using a official lead and just an absolute shamble of a help line. Close to going in the bin.

Used to love company great cdj and mixers indeed. But HDJ headphones gone crazy low quality...Bought 2 pairs of hdj x5bt.Creaks from begining of not well plastic fitment(so can't be used for day use), and get broken after a week. 2 pair already cracked soon will fell apart and both of them were barely used!I got 8 pairs of hdj from previous generation all of them hold for years some for 5 years. Avoid they headphones!

I recently purchased the Pioneer CDJ 3000 and have been blown away by its performance and features. The touch screen is large and responsive, making it easy to navigate and control music playback. The loading times are lightning fast, and the sound quality is exceptional. The built-in EQ and filter, as well as hot cues, loops, and beat jump, provide a range of creative options for DJs.One of the standout features of the CDJ 3000 is its seamless integration with Pioneer's rekordbox software. This allows for easy organization and preparation of music, as well as the ability to sync tracks and playlists between the CDJ and the software. The CDJ 3000 also has a range of connectivity options, including USB, SD card, and LAN.Overall, I highly recommend the Pioneer CDJ 3000 to any professional DJ looking for a high-end multimedia player that delivers exceptional performance, quality, and features. It's a must-have for anyone serious about their craft and wanting to take their performances to the next level.

Worst company ever!!!Support takes ages to answer, subscription to use some very basic functions and not to mention that rekordbox 6 is full of issues and literally eating up your CPU. The list could go on, but I honestly don't want to waste too much time giving you any feedback. All you want is more money, more money, more money...GREEDY and ARROGANT as many people from the industry describe you!!!Well...at least I made the smart choice and moved my money to Denon DJ. At least they do not expect you to pay thousands of pounds for the flagship and then you still need to pay for a subscription???!!! What a JOKE of a company. I mentioned a while ago on your page that you should have a review section, so you can actually see what your customers think about your company...Well this is even better...I will share this link around now and see how many people feel the same way...Maybe you have your very loyal customers that would pay for anything, but not me, no no. Thank you, bye bye

This is a message to the whole Pioneer brand.Your the best, good services, perfect Dj setups. After my whole cdj 900 & djm 900 NXS set was stolen at an age of 20:( I buyed over a lot of time the cdj 2000's (old ones) and the new DJM-750 MK2 because quality comes with a price. And to give me almost the same feeling as my set before. Thanks for being there. Now gonna spare some money.. :-) :-)

Rekordbox no longer works with my very expensive DDJ-RZ. Denon here I come with my money.

REKORDBOX 7 IS A PIECE OF S H I T, DONT CONECT WHTH MY IPHONE TO EXPORT SOME TRACKS.