Is phlpost.gov.ph Legit?

Very disappointing services.My documents was already arrived in the Philippines and in the tracking it says it was out for delivery. I tried to call and email them but no response. If they don’t deliver it they should advise to pick up in the branch at least we can get our package. Worst service ever

PHLPOST AND MANILA CUSTOMS ARE THIEVES, THEY STOLE MY 20 KG PARCEL WORTH $1,000.ITS BEEN ALMOST 3 MONTHS AND BOTH OF THEM REFUSED TO RETURN MY PARCEL OR DELIVER IT, INSTEAD THEY STOLE IT AS THEY USUALLY DO WITH OTHER PEOPLES PARCELS.I’VE BEEN INFORMED BY SEVERAL FILIPINOS FROM AUSTRALIA AND THE PHILIPPINES THAT THEY ARE CORRUPT ALONG WITH THE GOVERNMENT OF THE PHILIPPINES.DO NOT SEND “ANYTHING” TO THE PHILIPPINES !!!THE ENDLESS TYPHOONS AND CHINAS PLANS FOR YOU ARE WHAT YOU DESERVE. ENJOY !

They updated the delivery status to 'unsuccessful delivery (reason: addressee not available),' but I believe they didn’t even attempt it, as there were people at my house the entire time. I tried calling them repeatedly from 8 a.m. to 4 p.m., and they finally answered at 4 p.m., claiming they couldn’t locate my address—despite regularly delivering documents here in the past. It’s clear the personnel were being dishonest. I’m still waiting for my package and hoping they haven’t lost it.

Slow. Unreliable. Trash.I ordered something via 4PX E-packets that was delivered from China. Everything was swift from SingPost and the 4PX service but once it arrived in PHLPOST, nothing happened, like ever. It has been two months and the only status by PHLPOST is “Posting of Item”, which means that it has now become PHLPOST’s responsibility. I emailed them many times and while they do reply in about a week or two, they leave empty, useless and vague replies. NEVER USE THIS CARRIER EVER. If you are shipping to the Philippines via a shipping company like DHL or 4PX, they will use PHLPOST and you should not just avoid it, but disregard it. Consider your item as thrown in the trash as it can take up to a year (or never) to freaking arrive.

What a bunch of scammers! Like someone else mentioned here; their usual tactic seems to be to do their best to keep the parcels for themselves.

Worst of all send a package to philippines from UK may 29 it reach the phil customer june 04 was release from custom on June 14 the package still not received by the recipient. Went to iloilo post office to follow it up the answer is "STILL IN TRANSIT" how long is the shipping from manila custom to iloilo ???? A YEAR???? Still waiting for package...

Terrible. I ordered something online, they handed my parcel over to PHL Post, they failed to deliver the first time, still waiting for them to contact me to make another delivery attempt, or at least contact/update me about the package. I haven't received it yet. It's been a month and a half. I already tried to contact their customer service through all available means, no response. Please avoid this courier at all costs, terrible.

Sent a package on June 12, 2024. It arrived in the Philippines and was released to customs on June 18. Since then, the tracking info is unreliable because PhilPost doesn't update it at all or with delays of several weeks. According to the tracking info, there was an unsuccessful delivery attempt on July 17, but the recipient knows nothing about it. On July 31, this attempt was finally documented in the tracking info. Allegedly, the delivery attempt was unsuccessful because taxes are due and unpaid. But neither the recipient nor I have ever been informed about the amount, where and how to pay it. Today, August 16, we still don't know anything, and PhilPost has been silent since the July 17 update. The recipient has tried to contact the local post office about half a dozen times, but no one answers the phone. I myself have sent another half dozen emails to customer service asking about the whereabouts of the package and how to pay the taxes. There was exactly one standard answer without any useful information, and then again... nothing! How are we supposed to solve the tax problem if PhilPost neither informs us or nor lets us contact them? I have now started an inquiry with the Swiss postal service; let's hope for progress. Bottom line: PhilPost is unbelievably bad; avoid them like the plague!

Send a package from Germany with DHL the Philippines on Dec 2023, arrivied on Dec 20, next status Dec 21 2023 on the way enroute to the delivery office. I didn't choose to send with PHLPost. Since this day nothing happens, I send some Christmas gift for my nephew in koronadal. I wrote 3 emails to the support with all information, never got any response from them. Worst experience ever.....

If your package somehow ever gets to their hands, just expect it to take 8 months to arrive even if you live right next to their office. It's that slow, its that bad. Other reviews aren't even close as an exaggeration to how bad they are when delivering your package. Even if you paid for rush THEY STILL take SO LONG to send it over you. So if you're on the receiving end and they're somehow managing your package, you will either wait for an eternity or take the package there for yourself otherwise they wouldn't do ANYTHING. Oh by the way, GOOD LUCK CONTACTING CUSTOMER SUPPORT. It's like their entire support team is in hibernation for years now. Calling them never works, e-mailing them also never works because in my experience, they never respond.

Worst official Parcel Companysended a Parcel from Germany via DHL and in Manila the PHLPost forwardes to the Iloilo City Post Office via the Taclooban City SDC .... F me no service NOTHING happen since 2 weeks

Very disappointing. If you have a gift you want to send avoid this at all cost. You'll disappoint your receiver because of them and you'll be frustrated with their progress too. The reason they even give is very vague it will made me clench my teeth to not say bad about the person I'm speaking with.Its always customs this, custom that.

The worst company is Philpost. EMS package will receive in Manila for only 3 to 5 days. But my EMS package until now which is almost 2 weeks still not receive by the receiver.

Worst courier in the Philippines. Takes so long and they don’t deliever door to door. Once you pick up in the post office. There is a storage fee you need to pay. It is a scam

If you want your items delivered, use something else. Original ETA 9-21 working days:1. Day 11: Arrived in Manila2. Day 33: Dispatched to Cebu3. Day 46: Arrived in Cebu4. Day 47: Out for Delivery (For 23 days)6. Day 70: Picked up by the recipientAfter few days passed, "Out for delivery"1. Day 5: Called hotline of managers, always reached a voicemail2. Day 5: Emailed to 3 different support emails, no email for a week3. Day 13: Opened enquiry in Hong Kong Post, received an email in 3 days.4. Day 23: Asked recipient to pick up in person.As per HK Post, investigation item was already in the post office but, the postman could not locate the address. Phil post thought updating status was not needed. The postman didn't even call the phone, If I hadn't enquired with Hong Kong post, they would have just taken the item for themselves. I think this is their usual tactics, keep the customer out and, if no one contacts, keep it for myself

they have a tracking system but its not working not updated,customer service has no response,the tax is very high,shamefull govt agencies,