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I bought a coffee maker online, my old unit made better coffee so I returned it, but they never issued a refund, so I cancelled the charge with my credit card. They keep trying to reject the refund through my bank, even though they acknowledge receipt of the return.If you must buy a Philips product, buy it from Amazon or another reputable store but NEVER buy directly from Philips!

I bought a Philips Shaver on Sep 2 and it's dead today. very poor quality :(

I bought a PHILIPS Aqua Trio 9000 vacuum cleaner 10 months ago. The service representative said that the head needed to be changed. However, the head was out of warranty. I learned that only the motor of the vacuum cleaner was under warranty. However, everywhere it says 2 years warranty. Philips Turkey is deceiving the consumer by saying there is a 2-year warranty.

Philips Hue starts requiring user registration to use their smart lights. Not only it is not safe, it is highly privacy intrusive. The company will know when you turn the lights on / off. They will have direct association between you - the owner and the hardware. They will know the address, location and who knows what else. They claim it is more secure but that is just marketing nonsense. Nothing is more secure then no account, no outside access to your local wifi network and no association between you and your lights.

My Sonicare toothbrush failed within 1 year. As asked by Consumer Support April17 I showed proof of purchase and returned the toothbrush. A full refund including return postage was agreed via email, totalling £107.64. I chased via email and phone, and the promises continued. Finally I escalated my case to an official complaint and that supercharged promised payment deadline ended yesterday. Appalling. I will not trust the Philips brand from here, but I will be pursuing my refund.

WORST CUSTOMER CAREI have had a trouble with the trimmer, which was returned to Philips, and awaiting the confirmed replacement for the past 9 days, I contacted several times for the delay and they say that it is with relevant order department and they don't have any update which they can't even expedite, I don't know on which planet this particlar department is which is not reachable for me.This is the first ever VERY BAD experience that I have had in my life, no company in this world is so BAD as Philips.PLEASE AVOID THIS COMPANY FOR YOUR PEACE.

Do NOT a buy a Philips GC7842 Perfect Care Steam Generator Iron - this appliance is absolutely useless. It becomes defective very quickly in hard water areas. My appliance became defective just 13 months within a two year warranty period, It was sent back for repair returned, used and again quickly became defective - it just doesn’t steam and get creases out of clothes. I sent emails to Philips which they ignored . I telephoned them and was told my warranty expired. But expiration of warranty was after I wrote to them which they ignored. I telephoned again, emailed again, but no response until I telephoned yet again. A very unhelpful company and a very deficient product. DO NOT PURCHASE.

Sent my steam generator iron 9650/80 in for repair - collected, repaired in 4 days - superb service, kept in touch throughout and quoted a very reasonable sum. Second time in 8 years I have needed to return it for repair - so impressed with this iron and company. Would highly recommend and will definitely buy from them again Unfortunately they have been badly let down by Parcelforce who delivered my iron to the wrong address and they have been unable to locate it - let’s hope Philips look into moving to another more reliable carrier like FedEx or UPS. Still waiting for Philips to make a decision as to how my iron will be replaced - nearly two weeks now.

I bought Philips Steam Generator. GC8733/20. After extensive research, I bought this steam generator, on the basis that you can use tap water and had good reviews.Since buying the Steam Generator, I have had to return the Generator twice for repairs for the same problem; once in March 2021 and January 2022. difference of 9 months. I also sent an email (January 2022) asking for instructions what I should be doing to avoid this problem and to date have not received any response. I have the same problem as before. The cost of the repairs as well as the postage costs is the same as a new steam generator.My advise is not to buy any Philips products as after Sales Service is abysmal. Previous to Philips Steam Generator, I had Bosch Generator, which lasted for 5years without any problems.

I struggle to give it a 1. Ordered one blade proAdvised by Philips and UPS in email and text that item would be delivered by end of the day on a Wednesday. Waited in all day and it didn’t arrive.Another message from UPS that package would now be delivered on the Friday, when checked their tracing parcel had not even arrived in the UK.Still awaiting my package Friday afternoon.Customer service and complaints team are appalling Would not recommend to buy direct from Philips, I expected much better

I ordered a trimmer set on June 21st, it’s now July 3rd and I still haven’t received my items. They’ve taken the money, that happened very quickly. Their website offers no clear way of speaking to someone for and help. Terrible customer care.

The Philips Powerpro Compact vacuum cleaner has an illustration of a tap printed on it. Apparently this means 'don't wash'. Wouldn't it be more explicit to put a cross through the tap? I have misunderstood this symbol and washed it, rending it useless. So annoyed I have now to purchase another!

Having purchased several very expensive Sonic toothbrushes they have all failed because the bearing at the top of the brush becomes loose. Philips state that this is NOT covered by their guarantee. Once again my brush has failed due to this bearing so as I had nothing to loose and I took the brush apart only to find that there is a screw which secures the bearing support in place. The screw together with the bearing support was loose inside the brush. As Philips refuse to accept this as an issue I keep purchasing new toothbrushes which are vastly overpriced. All Philips need to do is use a little lock tight when assembling and this won’t happen. How many more people have had the same issue I wonder? My advice is DO NOT purchase these overpriced amateur manufactured devices by from another manufacturer.

I recently bought a Philips 7000 series shaver but after some days lost my charger and now struggling to find a charger. I have bought 3 chargers and none of them were compatible. Not sure why the charger is so different.. Is Philips forcing people to buy a new shaver just because of the charger,!!

I spoke to Georgia on monday 10 june because the air flosser i have is now obsolete and I couldn’t get the nozzles for it. Because of this i was offered the air flosser 3000 at a special price of £81.99 with Georgia telling me she would send an email with a further 20% off The email with 20%;came through but the £81.99 price was only agreed over the phone When i went to purchase it on Monday 17 the price was £119.99 i phoned hoping to speak to Georgia but it was someone else who said she couldn’t help as Georgia hadn’t put it in writing. She said the 20% would bring the price down to £95 I could buy this on Amazon or Boots a lot cheaper The price with the discounts from Georgia would have been £65.59 I am not very pleased with Phillips customer service and could not recommend youGot a call from Phillips today They will not agree to the price it’s actually cheaper somewhere else so i will be buying it there and avoiding Phillips

Frustrated with Philips - third toothbrush that failed. Lighting products that failed. Customer service is horrible. I will NOT buy from this company again. For any of their products. They do not stand behind their word, break their promises, are unable to communicate in English clearly, and require way too much time to get nowhere. When I called Amazon and looked at the reviews, this is redundant. Hello Philips, if you are reading this, I am not going to buy your stock, and will not be a consumer again. Fix your company.

I have a perfect care steam iron paid £100 for in in July last year. Stopped working exactly a year later even though I have looked after it descaled it when asked used the right water etc.Customer services are polite but the systems is so outdated. Sent it back to Philips for repair (what company does that these days?). Without my iron for two weeks. Comes back working only to start declining a month later. Contact customer services ask me to send it back again, absolutely useless! No way am I doing this for a second time for it to still not work properly!Moral of the story don’t buy Philips useless

Unausgereifte Produkte werden auf den Markt gebracht, und der Kunde muss die Konsequenzen tragen. Ein günstigeres No-Name-Gerät für 250 Euro hat mir neun Jahre lang problemlos gedient, während Ihr Produkt und Service auf ganzer Linie enttäuschen.Ich bin äußerst enttäuscht von der Saeco Xelsis Suprema (Modell SM8889/00) und der Marke Philips/Saeco insgesamt. Der Kaffeevollautomat hat von Anfang an diverse Softwarefehler und technische Probleme aufgewiesen, was bei einem Premiumprodukt in dieser Preisklasse (ca. 1600 €) inakzeptabel ist.Die Probleme umfassen unter anderem:Softwarefehler, die den Betrieb beeinträchtigen.Unregelmäßige Displaybeleuchtung, die plötzlich aufleuchtet.Einschaltprobleme, die nur durch mehrmaliges Ein- und Ausstecken des Steckers gelöst werden können.Lautstärkeprobleme, wahrscheinlich aufgrund von Luft in der Pumpe, was auf eine schlechte Abdichtung zum Wasserbehälter hindeutet.Unstimmige Kaffeemengen, die nicht der eingestellten Menge entsprechen.Neuster Fehler: Eine Dauerschleife beim Neustarten, die die Maschine unbrauchbar macht.Diese Probleme traten wiederholt auf, obwohl die Maschine bereits zweimal zur Reparatur eingeschickt wurde. Besonders ärgerlich ist, dass kurz nach Ablauf der Garantie erneut ein Defekt auftrat, der die Maschine unbrauchbar macht. Das Vertrauen in die Marke ist dadurch völlig verloren gegangen.Es ist enttäuschend, dass Philips/Saeco offenbar erwartet, dass Kunden ein solch teures Gerät regelmäßig zur Reparatur einschicken, anstatt eine dauerhafte Lösung oder ein Update zur Behebung dieser "Kinderkrankheiten" anzubieten. Ein Produkt dieser Preisklasse sollte länger als zwei Jahre ohne Probleme funktionieren.Ich kann dieses Gerät und den damit verbundenen Service leider niemandem empfehlen, der auf der Suche nach einem zuverlässigen Kaffeevollautomaten ist. Philips/Saeco sollte aus diesen Fehlern lernen und ihren Kunden bessere Lösungen anbieten.Kurz nach Ablauf der Garantie werden mir 500 Euro für eine Reparatur berechnet, ohne Kulanz oder Erklärung des Defekts – das ist inakzeptabel.Never again a fully automatic coffee machine from Saeco/Philips!Immature products are put on the market and the customer has to bear the consequences. A cheaper no-name device for 250 euros has served me for nine years without any problems, while your product and service disappoint across the board.I am extremely disappointed with the Saeco Xelsis Suprema (model SM8889/00) and the Philips/Saeco brand as a whole. The coffee machine has had various software errors and technical problems from the start, which is unacceptable for a premium product in this price range (approx 1600 €).The problems include:Software bugs that affect operation.Irregular display illumination that suddenly lights up.Switch-on problems that can only be solved by repeatedly plugging and unplugging the power cord.Noise problems, probably due to air in the pump, which indicates a poor seal to the water tank.Inconsistent coffee quantities that do not correspond to the set quantity.Latest fault: A continuous loop when restarting, rendering the machine unusable.These problems have occurred repeatedly, even though the machine has already been sent in for repair twice. It is particularly annoying that another fault occurred shortly after the warranty expired, rendering the machine unusable. Our trust in the brand has been completely lost as a result.It is disappointing that Philips/Saeco seems to expect customers to regularly send in such an expensive machine for repair instead of offering a permanent solution or an update to fix these “teething problems”. A product in this price range should work for more than two years without any problems.Unfortunately, I cannot recommend this appliance and the associated service to anyone who is looking for a reliable fully automatic coffee machine. Philips/Saeco should learn from these mistakes and offer their customers better solutions.Shortly after the warranty expired, I was charged 500 euros for a repair without any goodwill or explanation of the defect - this is unacceptable.

I bought Philips Fidelio L3 headphones. The multi-pairing function does not work on this headphones, although Multi-pairing capabilities are mentioned in the specifications.So I called Philips Audio Germany Customer Care number.Every time that I called, same rude person replied. I asked him if he can speak English, and he said that he will not speak English with me because this is Germany.He was very very rude, and did not even let me finish my sentence, and he interrupts me every time and telling me that I am not giving him the right information.At the end of my call, I was waiting to give his manager a feedback about this guy's behavior, but the person refused to put down the phone.I am really frustrated with Philips Audio Germany Customer case. I definitely do not recommend it at all.I will make sure that everyone knows about this.I want Philips Audio Germany to note this behavior.

WARNING! WARNING!! WARNING!!!WARNING! WARNING!! WARNING!!!BE WARNED...The WORST customer service/tech support...They do NOT have answers and if you insist they will disconnect the call!You will experience uneducated, unprofessional individuals and bad communication from start to finish.So, you will decide NEVER to buy Philips again!