Is petparadise.com Legit?

If we could give zero stars we would. We booked our cat for the weekend of Dec 20-23 back in July at the Cary location. We paid the deposit, etc at that point. Today, the day before we depart, they tell us they can't board her because she's overdue for a vaccine. They should have advised us at booking that we'd need to get that current, not wait until its too late. We will definitely not recommend this location to anyone. Very poor management.

Editing! This is NOT Pet Paradise's fault, its an add that showed up on their website. Be very careful!This add is very underhanded. I was in on a drawing for something and I got charged $8.99 for shipping and a day later got charged $78.21 to be entered into MORE opportunities to win. Except I didn't authorize ANYTHING...

Took my jack russell Cross miniature fox terrier for a bath and general pampering. Nails, ears ,glands and bath n blow dry.The ladies in there were lovely and were brilliant with the little fella. Came home looking fab and smelling lovely

Heidi, my miniature schnauzer, went in for a "full groom". I guess "full groom" means shave all their hair off including the beard. Horrible. I think a chihuahua has more coat than my poor Heidi. They said it was matted. If she was matted that bad, you should call the owner BEFORE you take drastic measures - I would have brought her home and used a groomer with patience. No more pet paradise for me.

My six month old fully vaccinated puppy went to day camp at Pet Paradise-Houston/Hobby on June 28 and July 2. He died on July 7. He was lethargic on July 6 with bloody diarrhea and vomiting and was taken immediately to Urgent Care where he was treated for his symptoms. He died within hours. I contacted this location to let them know so they could alert other customers and conduct a deep cleaning. I left a voicemail message, and no one has contacted me.

This Hidden Paradise pet resort is you're fur babies worst nightmare. This man Curtis is caught on video violently grabbing a German shepherd by his / her collar and once half way in the kennel he kicks this poor pup. He is a monster and needs to be stopped. There is a viral video on FB of him doing this. Please don't allow him to do this to you're baby. The police have been notified and some other media.

I've been a customer for almost a year now, just out of necessity. Their staff is friendly, but they choose what services are available based on some indiscernible standard. I have only been able to schedule boarding because their team is either too booked, short on personnel, sick, or not working, no matter what time of the week I visit. I suggest avoiding this place if you don't have a designer pet or need any special care for your pet.

The first time my dog ever boarded at the pet paradise university location in Jacksonville Florida, he get really sick with kennel cough. The facility was no help with costs or anything. And I know for certain that they do let other dogs stay there without proper shots being done beforehand.. my dog is always at home and never around other dog other than when he boarded this time.

I have never trusted a kennel more than I do Pet Paradise! We happened to check in on the live camera feed on our dog's final day at the resort and, coincidentally, he was out doing his one-on-one play time. There were 4+ staff members with him, one of them even IN the pool, loving on him and giving him their undivided attention. Seeing this made me feel so at peace knowing my dog was safe and happy.

My dog got bite by another dog and apparently the staff cannot tell me how the incident happened. I would not advise anyone to take their dog to that place. And on top off all that my dog went through the manager was very unprofessional and put one off her staff member to called me and tell me do not bring my dog back to pet paradise because there do not want to take responsibility for the damage done to my dog. I took my dog to Banfield where she received staples, and medication.

We moved away a year ago and decided to drop our dogs off for boarding on our way to Charleston. It was so good to see familiar faces! What another great experience with Pet Paradise at Charlotte Airport. Gave a peace of mind leaving our new 8 month old puppy. Both dogs were happy with tails wagging. Thank you for years of consistent awesome service! Lucky to have you in Charlotte!

I have only used this location for their day camp and boarding but thus far I have had an amazing experience with both. I have a husky that is tough to keep up with and I wish I had started sending her to day camp earlier. Even just once a week has improved her behavior as she has spent all of her excess energy and is much more relaxed when home.

Staff did not look after my dog's wellbeing. From them breaking my dog's head harness to giving us wrong information about check out and trying to keep them over night, all the way to double checking the phone number on file to ensure that they can reach me in case of an emergency. They had wrong information on file that could have made my dog very sick. Long story extremely short, I do not trust this staff with looking after my dogs in the slightest.

This place stole the internet search for 'pet paradise' a bunch of other people have businesses called 'Pet paradise' that are not even shown because of your business.We are not trying to complain but simply want people to be able to find our business without having to ask for a address or phone number. Sorry for the complaints but I needed to be honest, other than that this is a pretty good business,Sincerely,Another 'Pet paradise'Owner.

Our fur baby goes to pet paradise in Wesley chapel Fl. We feel 1000% comfortable leaving him for day camp or boarding over multiple days. The staff is outstanding and extremely patient. I’ve been known to call multiple times on day camp days to find out if Diesel is playing etc. The staff always show kindness and empathy and makes me feel that there’s no problem in calling. Best place ever!!!! Diesel really enjoys himself Update August 9: We took full advantage of the reduced day camp rate in July. Diesel got to go to camp twice a week; what a great summer break for a pup

We’ve been bringing our golden retriever, Joey, to Pet Paradise for 6 1/2 years for daycare and boarding. He adores the staff and has so much fun every time he goes. The staff is conscientious and they truly love the animals in their care. The facility is always clean and nothing beats the bone-shaped pool. There is always a playtime attendant in the pool area and play yard with the dogs. It’s such a comfort to know that Joey is being well cared for and having a blast when we are away.

It seems that my dogs fared well for their first time boarding at the Cedar Park, TX location but when I picked them up at 4PM on Monday 2/20, I was informed that the staff forgot to bathe my 3 dogs. this would be a bad thing for any boarding experience but to do this to a first-time customer is especially wrong and unexpected.Bob Perkins

My dog had marks across the top of both paws and three small cuts on the top of his head. No intelligent response from Pet Paradise. I hope they didn’t do something that will damage his confidence about going there.I can handle the truth but not lies!

This place is not good for senior dogs. Avoid it for boarding if you have a senior dog. We boarded our 3 Shih Tzu’s on October 8th, late afternoon and collected them on October 16th in the morning. During that time, we communicated by email and they confirmed that all dogs were doing great, except that all 3 had diarrhea, to which they stated that they would feed them pumpkin. We choose this place as it has an onsite Veterinarian. Plus, we provided our own pet food to avoid any problems. Our senior dog was in great shape prior to boarding. Upon collection on the morning of October 16th, our senior dog had clearly lost weight, her ribs were visible, she was lethargic, her eyes were closed stuck with eye discharge and she was covered in diarrhea. We took her to the vet on the 17th and after weighing her she was 8 pounds. Prior to boarding, she was 10.06 pounds, over a 20% weight loss in 8 days. Her primary vet reported on the general workup form that it was due to “suspected acute kidney injury due to poss toxin/pathogen exposure” She was transferred from her primary vet to UF in Gainesville and spent 3 days in there. She had elevated kidney levels, along with a UTI. I advised Pet Paradise that I was not happy about the treatment received on October 18th and they asked us to forward the blood work results, which I did on October 19th, since then, they have gone silent. They have not had the decency to follow up, so I feel that this boarding facility does not really care about the animals, they only care about the $$.Our dog had the Librela injection on October 3rd which was her 4th injection, so I understand her condition could have been an adverse effect. (search online if your pet is having these injections) HOWEVER, they failed to notice her dramatic weight loss, ensure she was eating, drinking and take care of her to an acceptable standard. They even have an onsite vet, to which we approved treatment if needed on the initial paperwork, yet again they failed to take proper care of her. In my opinion, considering what happened to my senior dog. Avoid this place if you care for your pets.

Mauser & Cheeseburger were back again for a brief stay September 13-17th 2020. They get so excited when I check them in to Pet Paradise... not like some places I used to board them where I could see when I picked them up that they weren't happy to have stayed. Cheeseburger loves to jump high & catch his treats as does Mauser and the folks at Pet Paradise Charlotte Airport usually take a few pics of my pups flying thru the air in excitement or zooming around the play area. It's like Cheese & Maus are having their own mini vacation too! Everyone is always so friendly, caring, and patient when answering my questions. Thanks again Pet Paradise, for giving Mauser and Cheeseburger such good care... Sarah F.

“Pet Paradise is Excellent”

I have taken my dogs to Pet Paradise for over two years. My experience with them has been wonderful. The staff is friendly, the facilities are spacious and clean, my dogs receive excellent care and services, and they have a rewards program for loyal customers.

“My Mocha LOVES Pet Paradise Atlanta!”

The entire Pet Paradise team is amazing! Mocha loves every trip and his fellow suite mates its convenient and right near the airport. Keshia Walker