Is perxreward.com Legit?

A very friendly, helpful and efficient service by the EML DAC team. The simple process took away the hassle of admin and logistics. Everyone appreciates the flexibility of the Perx card where they spend where they choose!

2nd year receiving Perx card from my company at Christmas and second time having issues , invalid surname Sent multiple emails , recieved automated response which was little or no help Rang the support line was on hold for over an hour When my call was answered I was told the problem was with surnames with a hyphen or coma , and IT where looking into it and it ll take 2/3 working days to sort Dreading trying again in 2/3 working days so bloody frustrating, surely after years providing the service it can be streamlined to work efficiently

Their activation process is broken and their support waits about half an hour before disconnecting you, costing about £3 for the pleasure each time. It appears to be by design.Their support line is now a message telling people to email their sales department which does not respond.I finally got through after 4x 30 minute attempts by asking the sales team to transfer me to support, they gave the PIN code that they did not supply originally to use their product.

Terrible customer service hung up on more than twice finally get through to them and the say they dont have the clearance to help and to just send an email with account deatils now waiting since thursday without an update. work collegues having similar issues would give less than 1 star if possible. expect to be on helpline multiple times for over an hour and still none the wiser1

Usually can get the card activated fairly easily but this year is a nightmare .Email bounced back , over an hour on the phone and was then cut off . Rang again and used the call back facility- needless to say we are still waiting !!!!! Disaster . 100% wouldn’t recommend. Customer service is non existent and now I’m left with a useless card .

Well... I guess 1,6 score on reviews says it all. I have received a card from work as Christmas gift, as last year.I went to add the card to my account, and activated, until there everything it seems ok, however when I have tried the 3D enrollment there is when all the nightmare begins, it always failed, it never showed me any step to setup the secure login pin, so how comes it asks me the pin ? and after trying, now when I click on "View" to view my card it doesnt show me any other screen or page. I have sent email, and didnt get any reply.

- Horrible website design- Too much 'security'- Unhelpful customer serviceI can't use my card, because I can't set up the security code. I called customer service, and although the waiting time was '1-2 minutes', it took 35 minutes for someone to pick up.After they picked up, they told me I called the wrong department and put me on hold again. After almost another 15 minutes of waiting, I gave up.

Couldn't get into my existing account to add the new card, then forgot password functionality didn't work. Called and sat on hold for nearly an hour and when I got through the guy couldn't fix it and told me I'd have to email in and they'd raise a ticket with IT. Then the call ended suddenly. Somehow managed to login on a different device but then it wouldn't accept the card. On hold for another hour. Eventually got card sorted but then 3d secure enablement wouldn't work. Logged out and eventually got it working. Tried to use the card this morning and got error message. Awful service.

Rang the costumer help line and they hung up on me rang them back and the voice call said not taking any more calls or taking any more emails.Tried to log in and forgot my password they send a email to change password but says I have to log in 1st so makes no sense.Reading reviews here and they company able to reply to them no problem but when we try contact yous different story.

Received card from company for Christmas. contacted Perx over a week ago on email about the valid surname and being unable to validate card. Rang and was told it was an hour wait time on the phone. Disappointing so close to Christmas

Shocking customer service. Will never use this company again. I feel so bad as I am the one who purchased thousands of euro's worth of cards for our team in work and nobody can get through to customer service. Never again, I've been on hold for over an hour yesterday and 20 minutes today so far! phone bill running up :( please do not buy from Perx

I am extremely disappointed with the service provided by Perx. I recently received a card from my employer, and the activation process has been nothing short of a nightmare.The online activation system does not work, and when I try to input my surname, it keeps telling me it’s invalid. I’ve tried multiple variations, but none of them work. This is not the first time I’ve faced this issue—last year, I had the same problem.To make matters worse, their customer service is abysmal. I’ve tried calling multiple times, and the waiting time is always over 60–70 minutes. When I finally got through, the call disconnected while confirming my details, forcing me to start all over again. Emails go completely unanswered, adding to the frustration.I strongly advise others to be cautious if considering using Perx. The inconvenience and lack of customer support are simply unacceptable.

Dreadful, locked out reset password but need a pin. no pin. Circular unfriendly site.Designed to wreck your head so they can claim the monthy fee and eventually zero your account. Sadly, I have to complain to get a response simply to reset a password. Will be advising my employer not to use again.

Fintan in Perx always gets back to me which is very reassurring when it comes to ordering vouchers for our company. He is always polite and professional. Thank you Fintan!

Absolutely shocking customer service. Emailed last week, was on the phone for over an hour today, still no response. Can't get 3d secure to activate. Also requested a call back and nothing. Work has bought over a 1000 of these cards hope they change next year!

My experience has been as bad as everyone else on here. Couldn’t log in to my existing account. Tried multiple times to get through to customer service and same issues as previous reviews. In the end, set up a new account with a different email address. For my new account I used all the same information as on previous account such as name, address and phone number, the only difference was the email address. This worked and within 5 minutes I had my new account set up, my card registered and unlocked. Overall, a very stressful experience but would advise anyone with a similar experience to set up a new account.

Very bad customer service. Rang 3 times before I got through to someone. We bought cards for our employees and cards can't be allocated to their account. Sales said it's card support issue. Eventually got card support and they said the cards are empty with no information or balance on them.

Thank you David for helping with our order during this busy time of the year.

Absolutely shocking customer service. I emailed last week and have been on the phone every day for over an hour, yet still no response. This is the worst company ever. I have a card I got from my job, but every time I try to activate it, it says it's associated with a different user.

Terrible web platform, terrible system, terrible support. Maybe, just maybe, they should test their site BEFORE deploying it. And then still fire the dev team, because they suck