Is pcworld.co.uk Legit?

Went today at Currys store in Mansfield to buy new owen. Staff didn’t know anything and refused to help. When I told that they don’t want my business and I will look to buy it somewhere else then sales representative told me that’s fine. She wasn’t helpful at all - I wonder , do their staff actually receive a training how to speak with customers or they just employ who ever .

Visited the Carlisle store yesterday with my son. We found the in-store customer service representative, Alan, super helpful. It was clear that he was very knowledgeable not only about mobile upgrades but also navigating the complex nuances of Apple parental controls and screen time. We left the store with an upgraded data package deal that exceeds our data and security needs all within budget. Thank you.

Drake House Sheffield StoreVery bad impatient don't care attitude from Gurmeek who claims to be a manager. I took my pc into the store because of his impatient made me forget my passcode. All Gurmeek was bothered about was me paying £70 for a 1-2-1 service. All I wanted him to do was just confirm my protection was set up correctly from when I had PC World set it up when I bought it as I was getting a message on my PC Very disappointed with Gurmeek at DrakeHouse Store

My daughter wanted a gaming laptop and she has research what she needs and asked me to take her to PC World in Coventry retail park, London RoadWhat a waste of time we arrive go to the gaming section thiers a couple of member of staff floating around, we start to look and realise that none of the prices are on the laptops so start looking for a member staff and they all disappeared we looked as if we need some help no one comes so After a while I track someone down nice young gentleman I said are you busy? Can you help? He said yes. We explain what we needed and the price point we were looking at and helped as much as he could however everything he touched didn’t work the tablet the PC he was just wasting his time. Eventually we found a laptop that was the right price and all the specification that we wanted to place the order for us for a collection or home delivery to ask for help as again the equipment installed did not work alone. Behold they were members of staff everywhere talking to each other not looking for staff not doing anything quite disgusting and all of a sudden he comes back and says he has some good news and some bad news the good news it’s in stock. Bad news. We had to go home and order online. So the retailer sent us out to the shop to purchase the item at home online we came home we purchased from Costco they lost the sale absolutely ridiculous and the day age no wonder retail is dying

After bad behaviour display by supervisor and staff at pc world slough,I made a complaint to their head office,spoke to a chap by the name of Glynn Harris and to investigate and call back after one week.Waiting for five weeks no reply when I contacted I was told investigation was closed on 21st of July with wrong doing founded.In short they brushed the matter under the carpet without informing the aggrieved.This sums up Pc world.Slough store don’t care and management is willing to cover up.No wonder stores are closing and people are buying from on line.

I have a very experience and professional staff assistant 76 chris at the Southbury road branch on the 13/05/24.He spent time with me and very knowledgeable about the laptop and advise me what I required. Very patient and great customer service to the store and he installed all the bundle for me.Well done.Miss Y Armour.

Bought a PC 8 years ago and it broke 3 years ago. Binned it and bought a new one. Saw a debit on my bank account which I never noticed before for £3 a month going back years on an old debit card number. After contacting pc world I found out it was insurance from pc world for a PC I binned 3 years ago. The new pc I also bought from pc world. I complained that I had not received any paperwork in all that time and they said a letter was sent out 3 years ago and they just auto renew policy. Never received letter. Why would I throw out old pc if I knew I had insurance! Would'nt refund anything. Took nearly £500 from me. Disgusting. Will never use this company again. Another loyal customer lost.

I visited the Livingston Store earlier today and I enquired about obtaining 2 in number screws to secure my Lenovo laptop ( bought from the store several years ago). The person standing by the entrance door around 2:30pm was the most unhelpful and disinterested person I’ve met in a long while. Not the correct person for this job. Not helpful in any way. Either he was not interested or not trained in any courtesy in dealing with customers whatsoever. Not a good advertisement for this company.

PC world generally speaking has quite a lovely array of items for sale to suit your needs, and the staff are generally friendly.But usually they’ll try and sell you stuff that isn’t needed or is worthless, like their aftercare plan, and the packages aren’t even that great; it’s usually best to just find your own cover.Stores are a bit awkward to reach as well, you may as well just buy online.

Hi allJust please be careful with baying any Apple devises from the store in Cheltenham as they could sell you the products which have IMEIs don't exist in UK. It means these products are illegible to sell in UK. So please, once you in the store make sure that IMEI on your devise is acceptable for UK, and make a note in purchase document just in case

Bought an i watch which was faulty, returned within 28 days return period, would not give a refund in the e Leeds branch said I had to do via returns centre despite website saying otherwise. In all took 4 months to get refund with much chasing. Went to the apple store got first class advice and a cast iron returns guarantee. Will never shop at pc world again to quote the store manger ‘you’ve caught me out there’ when I showed him the policy wording but even then would accept return!!

Tried to return a faulty Christmas present at pc world robin retail park wigin but they refused to accept liability. Disgusting behaviour and poor attitude. To make matters worse all disabled parking was taken by non disabled drivers

Ordered an air fryer online. received a quick response to my order, which was fine. then i received another email advising that they were working on my order and would advise me shortly of a delivery date. that was last monday, today is friday and nothing heard. i queried via their live chat, the phone system is pants, it is automated and my query did not fall info any category so they disconnected me. the live chat at least confirmed my delivery date but could not give me a tracking number. i felt is was like pulling teeth.

My daughter managed to damage the screen on her nearly new MacBook by dropping her phone on it.I had found numerous quotes for replacing the screen locally of around £360 on Google but before committing to anyone I decided to ring pc world where we got the machine from. After telling me it would cost £75 just to have the fault diagnosed I pointed out that the machine needed a screen replacement and asked how much it would cost. A straightforward question you would think. Answer: ‘No idea’.Went to Apple in the end.£75 to diagnose a thick black bar down the middle of the screen… come on.

Ref order number: CUR2107542464 Yesterday I visited Curry's PC World in Swansea and bought a replacement washing machine. I am writing to tell you how helpful, knowledgeable and patient was HARVEY. I am an OAP, I live on my own and have little knowledge or support on how to go about replacing my broken washing machine. I felt safe and valued. Kindly pass on my appreciation of the service given to me to Harvey

Absolutely dreadful service from ravens side Bexhill branch. Brought an apple laptop cost an arm and a leg said it would be there in a week probably was they couldn’t even walk in the back and check the delivery that had arrived and that was two days ago urgently awaiting this laptop telephoned customer service they couldn’t even get through to the branch. avoid this shop they take your money and couldn’t care less

pc world Clifton moor called in to buy a vacuum cleaner customer service appalling I stressed I needed to take home a cleaner today but that information wasn’t passed in to the sales assistant who to be honest didn’t seem interested in serving me. All the cleaners I saw in line weren’t available in store despite signs saying take home today. When I finally chose a cleaner and asked the till assistant for managers contact details to complain about the service she went to him got his details and Hanes Ed them to me. THE MANAGER COULDNT BE BOTHERED TO COME AND SPEAK TO ME. RUDE OFFHAND SERVICE

Ordered a "new" HP laptop from PC world, it arrived & I started to set it up, then noted it only had 9 months warranty left, phoned customer services,(what a Joke!) she was unable to explain why, I suggested a customer had returned it & in turn sold it to me as new, response from her you need to speak to tech helpline eh?It was sent back on March 12th & still waiting for my refund. Appalling service.

Just been to local PC World as I am in desperate need of a printer. Never had such a disinterested sales assistant EVER! I explained I needed good quality print as I use it for card making/photos but got no recommendations but told to read reviews. Needless to say, I walked out without purchasing.

I recently went abroad for 1 month and while I was outside the UK I wanted to check products on PC World website and order something to arrive to my home address in the UK for when I get back. Unfortunately PC World does not allow access to their website from abroad. WHY?!!!

“Warning avoid online purchases!”

Warning! This Company has taken money for a cooker and extra to be delivered yesterday, after three phone calls second one hung up they dropped the line I was eventually told the product won't come in for another ten days and will be later as it needs checking first, refund time is 3-5 days so now have no cooker, money tied up and I guess if I'm lucky I won't have a cooker for another week now, customer service can't even part with an alternative model to resolve this even after I've offered to pay extra for an alternative that's in stock, will now lose wages for whichever days I wait in and they'll probably decide not to show up again with no warning judging from past experience, avoid this company I wish I had now, this seems common practice for them, if I could give zero I certainly would Products used:Oven, Cooker Service Shipping Returns

“I bought an ethernet cable from them last week”

I bought an ethernet cable from them last week. Whilst they're always 2-3x more expensive than amazon, at least you can get things quickly when you're desperate. Service Value Quality

“Used pcworld.co.uk on a number of occasions, delivery...”

Used pcworld.co.uk on a number of occasions, delivery has always been on time and the website seems to work well, much prefer than visiting a store.

“Purchased a laptop”

I purchased a laptop here - had no problems with neither shipping nor the item itself. Would highly recommend them.

“Great store and got my pc from them”

Great store and got my pc from them. The best of the country and great value for money. Love em.