Is payu.pl Legit?

They don't accept disposable cards, and they don't admit it. My cards have been rejected every time i met a merchant that processes payments through these guys. They say they accept any visa/mastercard, but checking with my bank i received confirmation each time the merchant doesn't accept the card. Their support answers just to provide an answer and sending me to my card issuer bank, but they don't solve anything; they also don't seem to understand the problem.

For the second week we have been going through the verification of the payment system. Every working day they write us an additional clarifying question. The team is staffed by specialists with a very low response rate and qualifications. They deliberately delay the terms of approval of the application. I don't understand why!

Appalling customer interface. Can't tell what's happening. Zero faith in their ability to manage payments. I wanted to book flights in Colombia with Satena. Satena only use PayU for payments. The whole experience has been horrible. The payment has been authorised by my credit card provider but apparently has to go through some analysis by PayU. The booking will time out in about 1 hr 45 but the PayU site, when you eventually track it down (the link from the Satena website being incorrect) says to wait between 4 and 8 hours. Aside from being a nonsensical statement (just say "wait 8 hours" to avoid disappointment after 4!) there is clearly a mismatch between Satena and PayU in terms of how long is acceptable - and anyone who has ever booked a flight on line will know that it should be instantaneous. The experience has made me think that I will never transact with a business that uses PayU again. There are plenty of alternatives that work properly. Edit - as anticipated, the Satena site timed my transaction out whilst PayU continued to say "analysis pending", so effectively the delay cost Satena some business. I haven't rebooked. It's too painful, I'll find another way to get there. I wonder what analysis they think they're doing. I rely on my credit card issuer to do the appropriate checks. I don't recall giving PayU authority to access or use any of my data, so what's this analysis of and for? Update 16/07/24 - nearly 3 months later and it's got no better. After I wrote the above review, the payment was taken from my credit card but I did not receive any tickets. I've been in touch with Satena who have acknowledged that they have had problems but who have subsequently gone silent. My partner managed a separate, successful booking using one of her cards because we really want to make this journey. I will hopefully get a chance to speak to Satena in person at the airport in a couple of weeks. Fortunately the tickets were inexpensive, because I've pretty much written them off.

We have biz account with Allegro poland and pay you is processing our clients payments since 2003 and now they hold my client payment since September 2021 which I wanted to refund to my client. No phone number to call payu Company is located on Poland. We are located in Virginia next to Washington DC but we use to sell a lot in Poland. call me US 001 571 397-8981cell

Im seller on Allegro,One day my client not receive products and im made refund, allegro block me. So i write client contact with bank and say open chargeback with him bank, he do this. I receive mail from allegro (PayU) about chargeback, i write them okey i approved please send money to my buyer. So PayU made fake document and send toVisa/mastercard about approved money refund😂😂 my client 3 months not receive money, i cant do refund because my account blocked, allegro dont talk and say contact with payU, when i contact with PayU they say i need contact with allegro 😂😂😂Scammers payment gate, they cheat my client bank, i have all proof photos!!! My company name Linomia LTD, maybe read normal people fromPayU so please approve chargeback to my client 🙄🙄🙄🙄🙄

Don't pay to any merchant using PayU as PayU don't have any payment dispute team, that means if the merchant doesn't provide you the product or services then their is zero chance that you will get your money back.

Customer service, just to be accepted, is dissaster! ....asked one the most important question about acceptation and 2 weeks I am exchanging emails here and there and they all ignore my reply and asking me back almost the same question!! Sometimes even in a rude way, but this I can find excuse that English is not a mother language. I rather avoid to cooperate with them because I cant imagine how it will work after they will have my money.

Supporting scammer or fraud Merchants Am at a loss because of your scammer or fraud Merchants could you understand that? Now who is responsible for my lost money I have lost Rs.3998 because of your Merchant, but your support team responded to contact the Merchant who is not accessible at all then how can I contact the merchant ???????As a payment aggregator, your service is not secure hope you are not doing any proper screening when onboarding (like the KYC process) the merchant for your payment service So it shows PayU has a huge loophole so that scammers and frauds do their business with your payment service PayU Support team "bravo" improper timing in clearing the customer query I would rate less than 1 start but Trustpilot does not provide that.

this payment application asked me to make the payment manually for insufficient funds, I did the payment and they registered it a few days later. After that, the next day after they received the amount they again charged my account 3 times the same amount.

I will not recommend this company if you are about to make a webshop.More times my money don't get paid out on the day that they supposed have to be on my account.That can be lot of money and when you are a business man and have plan to pay bills to pay, it is not funny when you have to wait, sometimes more days for your money.PayU don't care and they don't answer you on it,, they make it look like it is your bank that have issues..So don't use this company... Really try to read about all this stars here.. you almost think you are in a banana republic.. I have never see a company like that.. normally pay system have good Stars.

This company PayU is a terrible scam. Here is what happened. We are a seller doing business with allegro.pl from China. We had an overpayment from allegro. They said they used Pay to transfer it to us. The payment was however unsuccessful. We told allegro about it , but they said they have no proof that the money was returned (Note that allegro.pl is another very corrupt marketplace). It was supposed to be allegro's responsibility to investigate this with Payu, Since Payu is their payment provider. They refused to. We went to PayU and started a complaint. They too refused to investigate. When we tried to complaint, they ignored us and we got a terrible response that we should wait for 15-30 days (Really ridiculous as this had to do with money, a good company should deal with it, within 24 hours). So we went further to investigate the two banks that were involved in the transaction. We came back with proof of unsuccessful payment. We reported it to PayU, It took another 15 days, and they reluctantly agreed that the money was returned to them. But at that tine, it seems like some allegro and Payu staffs had stolen the money and written it off the records. Now they were cooperating to silent us, without the knowledge of their companies. PayU said we should provide banking details and they will transfer the money. We did provide details, but they said we should justify that the bank account belongs to our company. We also did, next they said, They will only transfer the payment in local PLN. But as you know, Poland belongs to Europe, and international transfers from Poland, should be converted to Euro, since Poland belongs to the EU. PayU then saw this as an opportunity to ruined us and close the case. So they gave us conditions, that the bank account must accept PLN ad they won't convert the money to Euro. We argued that according to banking law, we have the rights to demand them to convert the amount of money to whatever major currency we desire and at our own expense. And the truth is, PayU had transferred money to us , to the same bank account in the past. They did convert it to Euro. However this corrupt staffs knew what they were doing. We then provided a local bank account in Poland. PayU saw that there was no ways for them, they said we should prove why the money is going to that bank account. This was ridiculous again. Because as a company, we are not limited to one bank account. We have several receiving account with several Payment services such as Payoneer, Wise and so on. We then got a proof from allegro that the money was being sent to the bank account account of one of our customers in allegro, because we had an amount of money to settle with the customer. PayU next said we should provide a certified bank statement from the bank, indicating the bank account really belongs to the customer that was issued within 3 months. We did, but PayU then said there was no date on the statement. That was a lie, because there was a date on it. We proved that. Then PayU said , they won't transfer the money to that account. They said the money must be transferred to an account that has the exact company name. We then opened a new bank account offshore in Hong Kong, with our company's name and business license. At this time we had a lawyer looking into the case, and he said "WE SHOULD BE CAREFUL As WE ARE DEALING WITH SOME HIGHLY CORRUOT AND ILLEGAL PAYMENT SERVCE" HE ADDED THAT THEIR INTENTION IS TO WASTE OUR TIME AND NOT REFUND THE MONEY. We then provided the account to Payu. They said they needed a certificate to proof that the account belongs to us, with a stamped date on it, not older than 3 months. We did, then they said they needed time to investigate the document. They asked the following questions and we quote: "EMEA Customer Care Reklamacje YouDear PayU Customer,thank you so much for provided document.We assume that the bank account number accepts transfers in PLN. Otherwise inform us and send bank account number that settle or convert payments in PLN currency, please.Attached bank statement is waiting for verification by the appropriate department.When we receive response, we will back to you with details.Regards,PayU TeamJESUS CHRIST! LOOK AT THE ABOVE. it IS LIKE A 16 YEARS OLD KID, GIVING ILLEGAL ORDERS. When we didn't respond to they above email, they became scared, then they wrote again and we quote: "EMEA Customer Care Reklamacje YouGood morning,unfortunately, after verification with the settlement department, we are unable to transfer funds to the indicated bank account number, because the account number must be written in the IBAN format.We cannot send a foreign transfer to the account number presented in the manner as sent in the sent document.Regards,Maciej Pupek,Quality Specialist"STAY AWAY FROM payU please. It's a dangerous fraudulent company

I am utterly appalled by the abysmal service and sheer incompetence displayed by PayU, an online payment service provider. I regretfully entrusted them with a payment of 200 euros, and nearly a month has passed with no resolution in sight. It's abundantly clear to me now that PayU operates more like a scam than a reputable company.First and foremost, the fact that my payment has gone missing for such an extended period is unacceptable. A month of waiting and countless emails and phone calls have yielded nothing but empty promises and fruitless attempts to locate my funds. PayU's utter lack of accountability and transparency is simply baffling.What makes matters worse is that I have been treated with blatant disregard and indifference throughout this ordeal. Their customer service representatives have been consistently unhelpful, providing generic responses and failing to provide any meaningful assistance or updates. It's as if they don't care about the money they have effectively stolen from me.Furthermore, PayU's deceptive practices are truly disheartening. Their marketing materials and website claim to offer a secure and reliable payment platform, but my experience has proven otherwise. They lure unsuspecting customers with promises of convenience and security, only to let them down when it matters the most.I am not alone in my grievances, as a quick search online reveals a multitude of similar complaints from other dissatisfied customers. It is alarming to see that this company continues to operate with such disregard for its customers, seemingly without any repercussions.I strongly urge anyone considering using PayU to think twice before entrusting them with their hard-earned money. Their track record speaks for itself, and it's clear that they are not to be trusted. There are countless other reputable payment service providers available that prioritize customer satisfaction and actually deliver on their promises.In conclusion, my experience with PayU has been nothing short of a nightmare. They have demonstrated a complete lack of professionalism, accountability, and integrity. Losing my payment of 200 euros and refusing to rectify the situation is not only a severe inconvenience but also a clear indication of their deceptive practices. Avoid PayU at all costs if you value your money and peace of mind.