Is pattersons.co.uk Legit?

Recently ordered Chef and Sommelier Lazzo cutlery from this company and I have to say that overall the experience was excellent. I ordered my cutlery on Saturday and received my products by Monday morning. I was a little apprehensive after reading some of the reviews but my order was packed well, fantastic quality and would definitely order from Patterson’s again. What would have made this a 5-star experience for me would have been if I had received a dispatch email to let me know that my order was on its way.

My daughter ordered a kitchen pack from this company to be delivered to her uni accommodation, no pack arrived. After back and forth phone calls between this company and the courier {parcel force} nothing has been done as they are both blaming each other. Crap customer service from Patterson’s. Dont use.The uni accommodation said that they used to use this company but stopped. That says it all.

Ordered items after contacting Pattersons which where apparently told in stock. Days later after delivery date nothing?! Contacted Pattersons customer service who offered no explanation why or an apology why I was told they where in stock and where my item is. Never again all round appalling service from start to finish.

I have had the misfortune of being a Pattersons customer since launching my sole trader business earlier in the year. I am genuinely flummoxed how poor and unprofessional the business is and how they are still in business. You can't make it and the list of issues I have experienced in a relatively short amount of time is too long to share on here. I've requested that their MD contacts me to further discuss so I can relay first-hand my experience.

As a company we purchase items that appears as "in stock" with next day deliver, paid for, and for the money we get an invoice and the message that the stock in reality is 0-zero and..."We will ensure this item is ordered and dispatched to you as soon as possible". Eight days later we are still begging for a refund...which might be issued "asap" as well. AVOID.

went to pattersons winterstoke to buy items,was told not available by a male sales person on the 10th, I went home ordered online told to collect in an hour,went there on the 11th and was told my order is not available after I paid online,I'm very disappointed. customer service bad.

The product advertised on the website wasn't delivered, it was another product from the same company. So I requested a return and the item was collected. I heard nothing for 2 weeks, so sent an email mistakenly quoting another courier company than that used by Pattersons. They said they had no knowledge of the return. After another couple of weeks, I found the collection receipt and saw that the return had been signed for by Pattersons soon after the collection. The company claimed that the misidentification of the collection courier meant they hadn't been able to identify the return. I have now had the refund, but wouldn't have without my finding the collection receipt. The website still shows the product that isn't what they send.

Appalling customer service, Basil Fawlty seems a gentleman by comparison.