Is pajamasbuy.com Legit?

If only no stars rating was an option. This company should/needs to be closed and burned down for their way of doing things. Its never their fault for anything that goes wrong. False advertising, unwilling to accept their fault and offer only 15% refund (not guaranteed) once you send your items back to China on your own expense.

Don’t waist your money and time with this company. They are scammers and if you try take your refund they will send you something like this ridiculous proposal: Dear customer,Thank you for the replysorry for the inconvenienceIf you want on return, we accept returns, but the return step will waste too much of your time and money,If you insist on returning it. If it is determined to be our problem, we will refund you the return shipping fee (not exceeding 30% of the value of the product) and the product fee (excluding shipping fees) after receiving the goods. (PS: our returned address is in China)So we usually suggest our customers to keep the item, we will refund you 15% of the item price as comprehension.Could you please think about it ?I appreciate your understandingBest Regards :)I bought a costume XXL bust size supposed to be 113-116 but actually is only 93. So is theirs fault as the company policy says but they still reluctant to refund me.The reviews in them website are fake, because the true customers can’t write a review. In resume, it’s a scammer.

Disgusting. Same issues as everyone else. Wrong sizes advertised and then refused to give an exchange or refund. Wish I had checked the reviews first.

Scammers and they stole my account information had fraud several days later after ordering from website.

Ordered an item online, paid £14 express delivery expecting it within 4-6 days and its still not here. I have asked to cancel the item as i don't need it now. They keep telling me to be patient and saying express delivery is 4-6 days (which I know and which has expired). I asked for their cancellation policy and they told me i cannot cancel as they in China and it will cost me more in charges and customs duty to return to the item, i can keep it (when it arrives expected in 5 days...) and they will give me 5% discount refund. This is wrong. They are fraudsters.

This website is a scam based in China - do not order from them! They sent a substandard product very late and then refused to accept a return. Dreadful service and should be banned in Europe.

Ordered based upon the size chart. the item that arrived said "Large" but the actual clothing dimensions were for a small (it is so far off that you cannot even claim variation in sewing - 8" too small at waist). Useless customer service.

Don't buy anything from this company..... Ever!1, takes ages to deliver....because it comes from China.2, rubbish quality, & doesn't look like the photos..... Mike wazowski onesy.3, virtually impossible to exchange or refund as thier returns policy covers 'them' perfectly & no info where to send it anyway.4, no communications what so ever with me after emails sent, obviously hoping I'll just go away. 5, 10 out of 10 Pajamasbuy for being perfect......... Perfectly rubbish!!! You have been warned, they're crap.

Absolute rip off. Half of costume arrived, was given some rubbish about only choosing that pack when the website did not offer any options for packs and clearly showed pictures of 6 items and the description mentioned them all. Refund refused as it was my fault I ordered the wrong pack, absolute rubbish. Do not buy from them. Wish I had read reviews but I was rushing, that was my only mistake.

Company is a scam and run by fraudsters. Will not provide me with a refund after loosing my item during transit. They will not respond to any communication. DO NOT ORDER!! You will never receive it.

Bad quality merchandise along with bad customer service handling the issue. Purchased matching family pjs, washed items & only the children pjs faded completely. Took pics & the issue was obvious. They dragged their feet asking how they were washed, in what temp of warm water, offered less than $3 credit. All pjs were washed in same load with no other items, only children's items faded completely.

Horrible. My item did not have the extra description stating that express shipping still includes about 2 weeks of processing/developing time. So i tried to cancel my order but it fell out of the 24 hr period by 2 hours... I tried to argue my case and they went back and added that shipping description to my item. Unbelievable. Still i agreed to the 50% refund and THEY NEVER REFUNDED ME! AND STOPPED REPLYING TO MY EMAILS. This website is a scam.

I ordered a children's costume. The size chart they provided said that the item would measure 54.1 CM. The item that arrived was barely 48 cm long. I looked at their returns policy, it stated: "We Accept Your Returns And Refund Within 45 Days, Which Means You Have 45 Days After Receiving Your Item To Request A Return Or Refund.Note:1 we supply return's shipping fee (No more than 30% of the product price) if it's our fault! (you need prepaid this fee, we will pay you after we receive your return's item) Our Fault Include Follow:1 ). Product is not the right size. (Exclude you choosing wrong size)2 ). Product is damaged or defective.3 ). Product is not as described.4 ). Receive wrong or lesser item.5 ). Over estimated to arrive time.Obviously, the item was not the right size and was therefore their fault. I wrote to them, showing them pictures of the item with a measuring tape next to it. They accused me of not stretching the item out enough. They then said they'd give me 10% back. I said, no, this is their fault, I can't use the item as it is too small, I'd like to exchange it for a medium or get my money back. They said, they'd give me 20% back and wouldn't give me anymore than that and that I would need to send it back on my own dime, to China, paying for all customs fees. I sent another photo of the item, on a hanger, with measuring tape and their returns policy spelled out. They still refused to give me a refund or cover the shipping back to china (it came from a warehouse in the UK where I am based, but they won't let me send it back there). The customer service has been horrendous. It has gone on for weeks. They refuse to accept my return without charging me who knows what to get it to china. They have accused me of lying about the size even though the measuring tape proves the size is incorrectly listed on their site. WOW. I will never order from them again and I highly recommend you shop elsewhere. NOT TO MENTION, it's shoddy work. The costume is crap.

I placed an order on October 16th and I paid for maximum 2 week shipping so that my costume would arrive before Halloween. The shipment never even moved, and it still says "label created" to this day (now December 28th). I disputed the charge and the bank thankfully took my side. The company emailed me and told me to cancel the dispute and they'll refund me immediately. I didn't believe them. I told them I'd cancel the dispute once they send me proof that the refund is on its way. They said "sure, we'll contact our finance department". I followed up 2 days later because they didn't say anything. They never answered, so I never canceled the dispute.TLDR, don't buy from this POS Chinese scam company.

We bought Flying Squirrel Onesies kigurumi on Sept 10, very cool, Quality of material is soft and amazing ! we received it only 6 days after i paid, perfect ! I recommend to buy kigurumi onesies from there ! Import it's Cheap price with this high quality item, and we yet get very fast and great responding when i submit my problem.

Do not buy from this company!!!!! I went to purchase an outfit for star wars may the 4th event and it said it would arrive in time. It turned up 10 days later. I asked for a returns address because sadly it didnt arrive in time but they wont accept it. I have never opened the package. I recieved this email below which goes against the returns policy listed on their website. this is false advertising and they are not legitimate. DO NOT BUY Dear Customer,Thanks for the message,and we're sorry about the inconvenience.If you want to return it to us, it will waste you too much time and money. After applying to our supervisor again, we will offer you a 7% refund of the item cost as our compensation.If you insist on returning it. Please follow the following return policy：we accept returns, we will not be responsible for the returned freight and Customs tariff.

An absolutely SCAM, bought a Christmas suit, paid express post 3-6 days and after 6 days no product, contacted them and only received rubbish messages "we have pushed the currier to delivery the product faster"? WHAT?then second message cancelling the order and they only offer me to refund 50% I paid AUD $110 and express post $50.Never received a product status update, no tracking number or anything after the purchase.Lucky me I paid using PayPal and rise a case against them and PayPal refund me the total.STAY AWAY of this SCAMERS!!

Oh Well. A lesson learned. Quite a nice looking shawl cardigan in the picture. Trouble is the buttons won't fit into the button holes unless you rip the wool to get them through. Incredibly poor quality. I did not know that people manufactured this quality of product. It must be manufactured specifically for the scam as it has no other conceivable use.

Pretty much the same thing everything everyone else is saying. I ordered from them, chose express shipping. One week later and the item hasn't even shipped. Customer service relays the same message over and over again, without any explanation. I requested a refund, and they will only give me a 50% refund... mind you now, they didn't do anything...

DO NOT BUY FROM THIS COMPANY. I wish I'd read these reviews before ordering. Paid an extortionate amount for Express delivery and, needless to say, it hasn't arrived. They hide the fact that the items come from China so there's no way it could arrive within that timescales. No response to email messages - clearly a complete scam. Must be a way of reporting this.