Is nyandcompany.com Legit?

I wish I could give them zero stars because they don't deserve any. Do not order from them online. I placed two orders 7/14 and 7/17. Haven't received neither one. Can't talk to nobody. All you can do is email CSR'S and all they do is apologize. Please avoid this company.

I hope someone reads these reviews before they purchase from this company. DO NOT ORDER FROM NY&COMPANY!! I received a dress with an inferior zipper. Took weeks to respond to me about how to return for a refund. Basically they charge a huge return fee and then they reduced the amount of my original purchase. In the end, my refund is about 5.00. Forget it. I just hope customers will read these reviews before they think about supporting this horrible company.

DO NOT ORDER FROM THEM. I received the wrong item and when I reached out to customer service it took weeks for anyone to get back to me. When they did get back to me they told me I had to pay $10 to ship back their wrong item and then they would consider refunding me for the item I never received. WORST customer service ever. I do not trust to give them anymore money especially with how they have been ignoring my emails and phone calls.

I would give them no stars if that were possible. Now I have ordered from the them in the past and I didn't really have a problem but, I don't know what's going on now... I see a lot of people have gotten ripped off by this company. Now we need to file a lawsuit. I'm trying to contact FTC as well as the attorney general In the state where this company is listed because this is not legal. The stuff that they are doing, taking your money and not giving you your merchandise. That's called stealing. Please everyone who is having or has had this problem should do the same.

This is LITERALLY the worst company EVER. Such a shame, beacause I have been shopping at NY&CO from back when they were in EVERY mall out there. I returned over $300 worth of merchandise and have not received my refund. YOU HAVE NO WAY to contact ANY representative and emails go un answered. I have reported this company to every service that I can! BUYER BEWARE!

This used to be one of my favorite stores. I returned $150.00 worth of items over a month ago and I still have not received my refund. I sent several emails and sometimes they get answer and sometimes they don't. At 1st they said they didn't get my order. Now it is the warehouse has a backlog on logging the returns. I am definitely not shopping with them again.

I ordered from New York & Company for the first time ever on June 18th 2024. It is now June 26th and I cannot get any information about my order. To track your order one has to download an app. After doing so the app send you around and around and around and you end up on their site with only more shopping that you can do. Even from Temu I don't have to download an app to track my orders. I will never order from this company again and I hope that I get the items that I did order.

I used to love this company, however for the past two years their service has declined to below accepted standards. No updates on orders, no response to emails, the sizing is off, the quality of their clothing is below standard and it takes a month to receive your order and I can guarantee you there will be an issue with the quality of clothing. I guess it’s time to look elsewhere for a company that meets my style needs.

Ordered from them and paid the additional fee for 3-4 day delivery. No response with calling and emails are returned. I’m ready to hit the media based on all the customer complaints! I am so sorry that we have fallen prey to their false business practices but hopefully we will be refunded. I sense they may be closing soon so I’m hopeful that will help us out!

Buyers beware NY&C appears to be shutdown. According to Sourcing Journal article dated 3/1/24 “Saadia Group, the owner of fashion sites Lord & Taylor, New York & Co., Fashion to Figure and footwear brand Aquatalia, among others, has been effectively shut down.”

Beware of New York and Co. Very unreliable, unprofessional and cannot be trusted. The merchandise delivered almost a month and email numerous times and advised to cancel due to service is extremely bad. Requesting a refund is a stressful due to company is a thief. Do not buy any of their merchandise. The picture on the site is very misleading. Calling 1 (855) 746-7692 is a nightmare. No one picks up and left numerous messages for call back and no one cares to assist. The customer service is UNACCEPTABLE.

Every time you order something from this company it takes them weeks to ship your package out. You paid the extra $9.99 to get your package shipped early your package still don’t come when they say it’s gonna come every time you call you get nobody on the phone you email them it take days for them to email you back they always get an excuse about the shipment. They don’t like to refund your money back that you pay extra to get it ship sooner Bad customer service I will never order from them again

I purchased three sweaters for my daughter. When the package arrived, there were two sweaters even though the packing slip showed three were shipped. Called them multiple times, assured that they were researching the issue. Never heard back from them. Sent multiple emails-no response. I will never do business with this company again.

I purchased items from New York and Company back in January 2024. I received my items beginning week of February and returned two of the items. I purchased those items with the New York & Co creditcard. I received a return confirmation but they never refunded the cost of the items to my credit card. I’ve contacted them by phone and email over the past few months but no return call or email and I still have the outstanding balance on my credit card.

I placed the order on 4/22/24, standard delivery and it didn’t arrive until 5/13/24. I ordered these items for an event and the didn’t even arrive in time. When I go to return them, it says that all the items are final sale items. I don’t need any of it and don’t feel like I should be forced to keep and pay for items that too almost a month to receive. I will be cancelling my card with NY&CO and will NEVER place an order with this company again!

I order 3 outfits in November and returned 2 immediately. Refund is yet to be received and there customer service team never picked their calls. I am frustrated already and will never advise anyone to shop with them. Zero customer service. Please refund me my complete money. It’s been 2 month already.

5 out of 6 items ordered in December were sent back because sizing on the outside of the package did not match what was inside. Received an email that the returned items were received Jan. 24, 2024. I still don’t have a refund and their website now says all sales are final. Poorest business practices ever experienced. DO NOT BUY FROM THIS COMPANY!!!

I was hesitant to order from them due to all the reviews about slow shipping and bad customer service. Decided to chance it and see what happens. I received my order within 4 days of ordering! And the quality of the items was excellent for the price. I am very pleased with my order and I will be ordering more items in the future!

DO NOT BUY FROM THIS COMPANY! Ipurchased items from them back in January, returned it, received confirmation that they received but as of April 2024 I haven't received my refund. I have emailed them multiple times and no response. They have to be investigated because this is some shady company now. They are not the New York & Company I shopped before.

I like NY&Company for tall pants and other trendy fun items, but I just can’t do it anymore. My last order, 3 of the 4 items were cancelled without notification. I paid expedited shipping and the one item that shipped, still hasn’t arrived after two weeks, and no communication from them about cancellations/delays. Returns are painfully slow and cumbersome. I will never again order from this company.