Is nordea.fi Legit?

As a long-time Nordea customer, I’m beyond frustrated with the recent issues I've experienced. While traveling abroad, the Nordea app suddenly stopped working, and now I’m stranded in a foreign country without access to my funds. Not only can I not manage my accounts, but I also can’t transfer money to my card, meaning I can't use it either. I travel with a minimum amount of cash on the card for safety reasons—ironically, this has now left me completely stuck.To make matters even worse, Nordea's customer service isn’t available on weekends, leaving me with no way to resolve this urgent problem. It’s shocking that a bank as large as Nordea doesn’t offer 24/7 support, especially when their app fails in such a critical way. Being abroad without access to your finances is stressful enough, but the complete lack of assistance makes the situation unbearable.If Nordea wants to keep customers, they urgently need to fix the reliability of their app and offer customer support when it’s needed most, especially for those of us who rely on their services while traveling. Until then, I cannot recommend Nordea to anyone who values financial security while abroad.

This bank is genuine trash. I’ve been a customer for 15 years, and services have continuously gotten worse. The customer service is slow to even respond, misdiagnoses problems and is generally useless. The internet banking is an absolute joke, I live in Asia (I have activated international banking) and I am never able to complete any online payments. Unsurprisingly all my other banking providers are able to provide well-functioning online banking services fit for the 21st century. Nordea has also blocked my card on 2 occassions without any prewarning. This makes this bank completely unreliable in cases of emergency. I’d recommend avoiding banking with Nordea at all costs.

Nordea might be OK for business customers, but absolutely nightmare for private clients.Internet and mobile banking works on sufficient level, but you are in trouble if you try to do something that internet banking does not support.Branches are few and far apart, no walk in times. Loans department does not even take call requests, so if you have to call them, you will queue up to 1 hour to get through.

I am a client if a Nordea Finland for 6 years already, and happy with their services. Full support in english if needed. Always reachable customer service an convenient permanently developing user mobile app and web private banking. Just recently i had an issue with the credit card. But i am not sure wether NETS is a part if Nordea, but NETS did not provide a good service in solving a dispute issue. If there is a possibility to change NETS to something else, I would recommend to do so, as they are does not care about their clients, unfortunately…

I do crypto. Nordea fraud department flagged my transactions and put a block on my account. I notified them that I was happy with the transactions and arranged the release of the hold. They thereafter then placed another hold on my transactions. This time they also limited use of my card to in person card payments only. I once again informed them that I am happy with the transactions. They are insistent that I have been involved in a scam and refuse to lift the hold!This is my account. Surely I can decide what I want to do with it? To make matters worse, they broke confidentiality by contacting my mother about my account!!! Now I can't even buy a bus ticket because of the limitations they have set on my account! I am livid! This is the worst service! They are rude and disrespectful! I would never advise anyone to open an account with them! Certainly NO customer service! This bank doesn't even deserve the 1 star rating!

Nordea seems to on purpose make the usual daily routines as hard as possible for you. Might be clients with kajillion euros on their accounts actually care about added security, but it was a nightmare for me. To login to their online bank you need 2 separate applications, and good luck trying to install it on your second iphone. Their phone support is awful, each time I called queue waits were over 10mins. Every aspect of online banking was excessively frustrating and difficult

as a foreigner living in Finland I can confirm that Nordea are the worst bank to join... they boast being able to provide documents in English, which is great, however everything else is a nightmare & they make it so difficult when it should be relatively easy. They make you wait over a month for opening an account, & then another 3 weeks for an appointment to show your ID's. Choose another bank, seriously.

worst bank ever, money transfers disappear you have to call there to get money on your account , you can never be sure you get money transfer on time, to call to customer service you have to wait at least half an hour or hour. Then they closed my debit card wich was valid for one more year. This bank is a real nightmare

If possible, I would like to give ZERO star to Nordea bank! This bank doesn’t know how to provide service to customers but is an expert in asking personal question repeatedly! I answered their question but still they asked me the same question again!! What the problem? Which part of my answer is not clear? Why are you so interested in my personal relationship? This bank shows no respect to customers and keeps invading my privacy!

Nordea bank customer service in branch are very rude and impolite. I can confirm that Nordea bank Finland intentionally disrespect and abuse its customers by forcing customers to wait outside the bank in a very long queue before getting service every day. Nordea does not let customers wait inside the bank even there are plenty of places inside the bank. Nordea Finland does not meet western European standards, but is exactly like banks in Russia and Eastern Europe.

After 13 yearI thought to change from Dansk Bank to Nordea.After Reading this reviews it sounds that Nordea have just exactly the same style like Dansk Bank.Ignorant to customer important question and matter. Don't sounds very trustable , and seriously to change Bank and to encounter the same problems.I will think about a different bank.A bank where the customer is still respected and where the doors are open for personal customer serviceThanks for this reviews.

This is a nightmare!angelica in nyc office hung up on me when I politely asked to speak to her supervisor or the bank manager. My parents were Swedish and left me bank stock. I have called 30 times to various Nordea numbers in Sweden- you get a recording and a computer. When I press 1 for English it says sorry and things I don’t understand! Horrible nightmare!

Finland Nordea bank disrespect and treat customers extremely badly Suomi Nordea Pankki ei kunnioita ja kohtelee asiakkaita erittäin huonosti Every day, Finland Nordea bank in Helsinki intentionally disrespect and abuse its customers by forcing customers to wait outside the bank in a very long queue, not letting customers wait inside the bank. Every day, some customers wait and stand outside for hours before being able to get the service. Nordea Finland does not provide customers chairs to sit either. It is like old times Russian and some Eastern European countries' teachers physically punish and discipline its students by forcing them standing outside the classroom. It seems Nordea Finland even suspect its customers are thieves and if let them wait inside the bank, customers will steal from the bank.There is a youtube video of it youtube.com/(slash)watch?v=l18qmJyITPIdelete (slash) is the link or search Nordea bank disrespect and treat customer extremely bad in youtube

It took 3 months to do house loan decision! Avoid person Kati Hovi to deal your home loan matters, she doesn't answer messages or phone call request. Really, really bad service on Nordea. Definitely going to change my bank asap!

Lack of English education in the customer support department.The site, apps are also badly translated.

Worst bank I have been with. Invasive questions. Sent all my personal information to the wrong person and I gotten all their personal information. My card randomly got blocked because they thought it was stolen and no msg to warn about the card being blocked for that reason. No free call customer service. Takes 10 days too get a new card or longer, which is not practical at all and now I can't use my own money. I would definitely not recommend this bank to anyone. I myself will stop using Nordea.

So Nordea scammed me, I paid my last invoice with Nordea just now and thought to share my experience. First of all, horrible customer service. They made a mistake thinking I haven't paid one of my loan installments. Only because I paid it a bit earlier it didn't show it in their system and for more than one years they fined me for this month, every month. When I told them the mistake after 1 hour talking with an expensive line. They just accept but never took away these fines. So I paid fines for almost one and half year and they never fixed it, never replied to my messages any more and I realized if they keep me behind the line like last time I loose so much more money. Thieves and scammers, liers and well thieves again.

You will not be able to buy whatever shares you want in Nordea Investor, but will have to call a paid number, queue and still there is no certainty that the security is admitted to trading even during the same trading day. Stone age service.

I submitted my papers to open a bank account in nordea, turku branch 02.10.2023. Today is 02.12.2024 till now I haven’t got my account. I visited the branch 4 times but everytime they said me that back office is working on it and they can not do anything to make the process faster. Their service is worse and they do not take any work responsibility. They also committed me that it only takes 2-3 weeks to open an account but their commitment is also vague. I haven’t seen this type of careless banking service previously.

What a joke of a Bank. I have never ever been so humiliated in my life, this guy's after pushing me to open a personal bank account for the sake of opening a Business Bank Account they call me to tell me that we will proceed with your application 3 months after we see how you will use your personal account. This is a shame for a Nordic Bank. It took 4 weeks for all the procedures and when I thought that now all was good, out of any logic they asked me to wait 3 months. My business will start to generate cash within June and this is all wrong. With all this 1 star reviews it all makes sense now.