Is nissan.co.uk Legit?

Promised me warranty work for 2 months and then back tracked. Now the motoring umbodsman is involved.

You had our vehicle for 11 weeks, needed a new engine under warranty. We get it back after 12 weeks of no vehicle and then retuned it 1 weeks later with a fuel or oil leak and given an Electric van, which we cannot charge at home as it blows all the house electrics and no facility at work to do so either. We today receive an email about how satisfied we are with service but to our knowledge the vehicle isn't fixed again!!! No communication since it was dropped off as arranged last Friday 27th Sept. What is even wrong with it? Is it fixed? Nissan are now beginning to be a joke and the service is shocking and will be reported to the Motor ombudsman.

Useless warranty , my battery on my 1.3 qashqai has died twice showing 43% and 66% without any reason. Tried to claim on warranty for new battery and they are saying there’s nothing wrong with it , after sales is rubbish , won’t be buying another Nissan

Purchased a service contract through Nissan. Car in for servicing garage unable to trace contract / agreement. After I was 1.5 hours on the phone eventually got through to them and told that they were unable to trace my contract. Given the correct custom id number. Given car reg. Given my details. Given I've given them a lot of money. I would rate this service as less than useless. At present trying to contact garage to find out how to get my car back without paying another fortune.You decide if you want this high class treatment from such a reputable car maker

DO NOT BUY RENT OR LEASE A Nissan Xtrail 1.5 E-Power E-4orce 213 Acenta Premium 5dr Auto.. They are marred with issues, spend more time in the garage than on the road, the alarm and immobilizer come on randomly, after software updates, it still occurs. can happen any time day or night, means driving home with all lights flashing and alarm sounding. in less that 1000 miles its been back 3 times. even broke down on delivery,. DONT DO IT, DONT BUY NISSAN, Youll be left in the dark. the software issues ARE NOT RESOVED , just quick fixes. look up the forums, the folk on there will confirm this.

Thank you very much to Mr Benjamin ‘Ben’ Robinson for such an exceptionally high quality customer service. You’re very attentive to details from start to finish😊I was new to Nissan and you’ve listened to what my dream car was. You even went the extra mile with showing me the new car colours of the brand new models of Juke and Qashqai so it’s clearer for me to visualise the real deal. Ben’s always a delight to see and speak with, he is a genuinely great, helpful, accommodating and knowledgeable member of Nissan Liverpool. Please consider going at their garage for a new car and be swept away with a fantastic experience, would recommend☺️p.s. I truly enjoyed driving my new car around with the family✨

Wish I read all this reviews before, Nissan customer service is a joke. I switched to a Nissan qashqai, 2019 model bought is January only 24000miles. As soon as I bought got is serviced from Braylay Nissan Stockport previously Westway Nissan and a dignostic on blower motor ( resistor fault nissan known fault) £397 + £100 for repair. Complained to Nisaan UK due to the delay in giving me quote and I missed out on time for a in warranty repair form the third party firm I purchased the nissan from. I had to go to RRG nissan Bury who were only charging me £250 to replace the part. Nissan UK was a joke they didn't do anything in helping me deal with complaint about Braylay Stockport. A few month down my lane cameras and Collison warning light came on, this time took it Braylay Nissan Manchester was diagnosed and they quoted £2250 to replace the fault camera + diagnostic and 2weeks to check my vehicle is checked thoroughly. I switched to Nissan due to cost of living and wished I read all this poor reviews online. £2250 is almost 5 years' worth of insurance for me and nearly a quarter of the value of the care. Surely Nissan can do something about it, so contacted them and guess what? Customer service were outstanding and they said its not a manufacturing fault but a part fault and they and hey presto a lot of Nissan Qashqai of that years 2018- 2021 have the same issues of camera fault. They started telling me about Nissan loyalty and all that BS, so they can't even do it as a goodwill. This will be my first and last Nissan. Hope this will help other customers. I don't even want to think about other people. Nb: I used to drive a 2016 BMW 225Xe before and have never spent this kind of money for the time had that car. Trust me its the truth.

Took my car to dealers for diagnostic check and parts replacement, the problem still existed after 3 visits ( Same problem occured just next day after I spent£75+ £3xx for the parts replacement). Definitely, the same problem hasn't been solved because it just happened next day! Contacted dealer cs and no replied. Contacted Nissan GB and hope Nissan CS can help and for advice. They werent helpful at all and I didnt think that they were very keen on negotiating with the dealer to discuss my car’s problems and just asked me home address for searching another dealer for me and pay for another diagnostic check. I need to pay diagnostic check fee again regardless the same dealer or another dealer. Actually, I can search another dealer online by myself, so what’s the point I contacted your CS and filled in the NissanCare form?! It’s not problem solving at all.I made this complaint on 10/8/2024 and they just replied by email/ call once per week. If you missed their call that week, they will not call again or email you and you need to wait for the call next week. I also requested them to record our conversation and sent me the email for record at the very beginning and they said yes ok. But it never happened. I need to type it and send back to their email for record myself. Can’t imagine how poor the customer service can be.I spent time to fill in the NissanCare survey online, but I don't think it is useful! Waste my time!Poor customer service and poor aftercare!Also, I found many posts about system fault problems of Nissan Car and seems always could not be solved at the end.Think Twice before buying Nissan car.

Nissan in letchworth are brilliant. They really are friendly and efficient. Darryl even repaired my rear bumper sensor without me asking. Ryan is so kind and helpful and sorted out my exhaust problem. I sincerely recommend Nissan Norton letchworth! I'm just a happy customer. With a Nissan note. Jo

My juke broke down over 9 days ago and still have not my car retrieved! Their customer services staff are awful! Constantly having to chase and very poor communication from them! Putting me off having a Nissan again It took 3 weeks to get my car back! Their complaints department in France are absolutely USELESS! Promised me out of pocket expenses then said RAC would have to sort out who have also been poor! They do not communicate unless chased! Never buy Nissan again

JUST DONT BUY A JUKE AS IT WILL BE RIDDLED IN PROBLEMS LIKE MINE GLAD I NEVER BUY CAR BRAND NEW AS I WOULD WONT A REFUND AND NISSAN SHOULD RENAME AS BREAKDOWN JUKE OR RENAULT JUKE AS MINE BEEN IN GARAGE 4 TIMES TILL NISSAN PARIS NISSAN JUKE AKA NISSAN PARIS ARE A JOKE

Interviewed by a Jasmine Gorimar, who works in corporate. My guess is she has lost the plot. Asked me the same questions a number of times. Evidently limited experience and only an ok grasp of English. Disappointing that she tarnishes the reputation of Nissan. Very unprofessional.

Review: Nissan Penge LondonWe received excellent service from Jessica Talo and the team when purchasing our new car. Highly recommended Mick & Anna

Useless Service Department, bought a Nissan Leaf from West Way Wolverhampton had problems with a Key and Rear Wheels intermittantly locking up when reversing (much worse in cold weather) had to bring the car in multiple times for the same fault and they still haven't fixed the fault with the rear wheels and clearly don't care. Complained to Head Office no help there !!

Lol . Apparently.my new nissan been removed off transporter .due to red tape that was 5 weeks ago in sunderland now no one will even tell me where my car is or if it even exsists .waited nearly a year . Im actually shocked that a company can treat customers in such a shocking manner . Id suggest spend ur 45k on a car u can actually buy and that definatly isnt nissan

Bought nissan leaf need conformity certificate from them it's just one click for them but told me to wait 30 days I need to get licence on this car and then I can work thus is required document but thus mean I will be out of work until I receive this document but nissan not care about customer All pco london driver please be aware waiting 1 month very bad company useless waste of time

DO NOT BUY A NISSAN CAR.If you want good customer service and aftercare then please, please, please take my advice and don’t buy a Nissan car. I’m a taxi driver and bought a Nissan Leaf Tekna 62kw. It had to go back to the dealership because of a battery system issue and the dealership took 5 weeks to fix it and then it only lasted a day and a half before the same problem arose again. It went back to the dealership and it took a further 2 weeks to fix the problem. I explained that not having my car was costing me loss of earnings. The dealership told me I should contact Nissan Customer Services UK and put in a claim which I duly did. After almost 6 months of to and fro of providing evidence of loss of earnings they came back to me saying my loss of earnings worked out at £919.10 (how they got this figure is beyond me). Due to me being totally fed up with the whole situation I agreed to take the money and be done with it all only to be told it then had to go to another department for approval. Well, today I received a phone call to be told my claim was being declined as my car was fixed under warranty. They told me I should be compensated for my loss of earnings which were caused by Nissan selling me a vehicle was not fit for purpose. Now they are backing out of any obligation they have and treating me like just another idiot who was daft enough to buy a Nissan car. Save yourself the grief and don’t buy a Nissan, I know I won’t ever buy one again.

I had my Nissan Qashqai checked for Stop/Start error at Wilsons Autos & Coachworks Ltd, Kiln Lane Epsom.The Inspection came with an EML Lighton fault cost £898.42.I have informed the customer service that I will be traveling by car for more than 1000 miles, and I wanted this issue to be solved before traveling.The gentleman assured me that the problem solved and the error is fixed.The next day after driving half the distance the fault came back again whilst driving in the motorway with my family include children under 7 years old.I had to go through a nightmare of recovery and towing the car to a garage, after inspection by Italian garage, the problem was the starter motor which was the common issue relate to Stop/Start error and should have been picked up from the beginning.I went back to Wilson Autos, the gentleman served me was unpleasant no greeting from the start even before I said a word, I assume, he had a bad day.Anyway, I explained to him everything, but he refused to accept anything I have said, did not direct me to the complaint process.Shame, very expensive and worst service.

Never use Nissan Financial Services. They overcharge you the smallest issues and then have the worst customer service when you try and resolve the issue. They are a bunch of sharks so avoid using them like the plague. They harass you by all media even when you've asked not to be contact so they don't care about GDPR laws.

I bought two brand new cars from the Nissan authorised dealer, Arbury Group Leamington Spa.The first JUKE’s gearbox failed after 30,000 miles, while the second one failed after 65,000 miles.The issue was known to NISSAN dealers (now this design flaw is spread on car owners’ forums), but they did not tell me about this when I reported the first failure. Even more, they encouraged me to buy the second JUKE, saying that the first one was just a “Monday morning made” one.I took a massive loss with these cars, as the dealer asked £6,500 to replace the gearbox for my second JUKE, as it was not a subject to the warranty anymore. Even if not all JUKE cars have this problem, are you happy to buy a £25,000 “lottery ticket”?