Is nin-nin-game.com Legit?

I've been his customer for 3 years now. Even though I don't buy many figures anymore they are a great option to contemplate.All my figures were well packaged, they send them in time and their pre-order price is competitive.A great option is that you can pre-order a figure and pay weeks before it release date.Without any doubt, I will keep buying my figures with them.

From my personal experience of ordering from this site several times, I have found that it is truly a hidden gem among the many sites specialized in selling this type of collectibles. I chose to ship my orders from this respected site via FedEx, and every time the order arrived, I was surprised by the quality of the packaging and the The quality of the toy it was as if it came to me directly from the authorized distributor with that brown cover and that authenticity from the heart of Japan. I am really very happy that I found a reliable source that guarantees me the provision of this type of hobby and guarantees me this feeling of security. I hope that this site will remain in this state of merit and sincerity in work. So far, this is what I have experienced from them, as I found them to be very respectful and polite people, and they were very responsive and quick to answer every question I Ask them about it. In the end I wish their company more success and prosperity.

I have ordered in two items in the 10th of June. After two weeks I went to see how the shipping was going. It said that it wasn´t enough funds to ship it. So why didn´t you send me a message before that happens? I wasted two weeks. Then I contacted them and got no response for another week.I finally tried to open a case in paypal. THEY LITERALLY PHOTOSHOPED AN EMAIL THAT "WAS" SENT TO ME. They still said the same thing, need more funds to ship.I said okay, I want the bill.THEY WENT SILENT FOR ANOTHER THREE WEEKS, I contacted them about 7 times and they ghosted meStill haven´t got anything from them two months afterI had bad experiences with them in the past but this is really a highlight. I can´t believe it...

The best, I have purchased several times from them and they are safe and reliable.

Smooth like soap!This was my first pre-order with them, and they really did great. I didn't expect my order to be shipped quickly, but it was.And it was well packed, etc....As always, their customer service is the best I've ever known !I can only recommend them, as I've tried many websites.Nin-Nin Game is my favorite one for sure.

Got four items from Japan to the UK in six days, everything was packaged safely, every item was in perfect condition. Will definitely use them again.

Legit import from Japan. Came faster than other things I ordered from Japan, but diff retailer. Good pricing.

Preordered an item. It was despatched on release and arrived in great time. Will definitely purchase from again.

Je conseil fortement ce site de vente de figurine, en effet j'ai pu profiter d'un staff réactif et à l'écoute de ses clients... Je ne peux que vous motiver à passer commande...I highly recommend this site for selling figurines, in fact I was able to take advantage of a responsive staff that listens to its customers... I can only encourage you to place an order...

I first started buying from Nin Nin Games as they are the only trust worthy stores that sell Demon Slayer BUZZmod figures. I did a gamble with Akaza, and it became my go-to place for all action figures and gaming needs. The customer service is nice. They always reply fast. Whenever I need assist with shipping, changing address or general inquiries, they are fast and reliable.

I have gotten two items from this company. Both B☆RS figure and blu ray had great prices, arrived in perfect condition, and both look amazing, very happy with the purchases and would recommend nin-nin-game to anyone!

I'm a customer from Europe, and I have never had any problem with them, quite the opposite. Nin-Nin Game sells merchandise that local stores never sell here, and their prices are good.100% recommended for western collectors of rarities!

Nin-Nin Game has a great catalogue of products for us collectors and the Customer Support team is always excellent.The products always arrive in great conditions as they are well packaged.

Great first time experience. I was very very hesitant at first ordering from an online store from Japan but saw it was a lot cheaper than the premium price you pay from UK sellers. After a bit of research I opted for NinNinGames. After accepting my order, a day or so I was requested proof of i.d! I was alarmed by this request but after some digging I decided to trust it. Took a day to approve and once done, my order was ready to start shipping. Order placed on 5th June and received on the 20th June. I guess it would have been earlier minus the I.d checks. As an in box collector, I was also worried about how the package would arrive. My 2 items was packaged very well, no marks or dents. Bubble wrapped inside a parcel box, just how it should be. Overall very happy. Will definitely use you guys again.

Alright, so if you're into collecting those adorable Nendoroids and other cool figures, Nin Nin is your spot! Found them while browsing for some new additions to my shelf, and man, was I impressed. Their selection is pretty extensive, covering a wide range of characters and series. Plus, their packaging game is on point – my figures arrived in pristine condition, no dents or scratches. Prices are decent, considering the quality you're getting. Overall, a solid go-to for any collector looking to spice up their display!

I prefer Nin-Nin Game for the recent reissues of the Medicom Mafex figures. They're the most suitable seller for my budget and my time. Mafex reissues are hard to collect, but Nin-Nin Game is the easiest option for me. But their "My Private Warehouse" system is slower than other sellers which I've purchased figures from. If they manage to make their process faster, I would be very pleased with their service along with many other collectors.

I always buy from nin-nin-games when possible. Getting some of your money back with their point system is too good! Pre-orders always have pay later options and I can freely pre-order figures that will only release 6-8 months later.Great packging as most japanese services do, great communication and fair prices for both shipping and items (after market value tends to go up, so get it while it's for retail value!)

Overall a good experience. I placed a fairly small order with them as I wasn't 100% confident in placing an order with them following reading some reviews elsewhere. But overall it wasn't bad. I was a little put off when I was asked to provide ID after they had accepted full payment and I had confirmed that I had requested the payment with my bank, so I was honestly annoyed at that. But once I had provided it the rest was painless. I was given a tracking link and the parcel came quickly, about 7 days from order to delivery so pretty great. I will be placing orders with them again for anything I cannot get from the other stores I have used. The package came in good condition well protected. Just to compare I placed a similar order with Solaris at the same time for an in stock item and that had yet to be dispatched, I emailed them and they said they are short staffed. So in my Nin Nin Game Vs Solaris to the UK for in-stock items Nin Nin Game has won this test. Next I intend to do a pre-order of the same item from Nin Nin Game, Solaris, Gundamit and 5k Toys to see who does best with that.

Customer service is a 10. I had a problem with my item, but as soon as I wrote to them, the help was incredible. After that, the shipment to my address was spectacularly fast, I was surprised because it took a couple days to get home, considering that my item came from Japan (for me, the fact of buying things from the other part of the globe is amazing).You guys definitely deserve the best!

I've had multiple interactions with customer support over time, for various purposes, and I couldn't be more happy with how they have been treating me. Always helpful and kind. Would recommend 10/10

“Very good customer service”

Got a no hassle order cancelation/refund when my shipping option was not available because the package was too big and I didn't want to pay for the much more expensive shipping option very happy with how customer service handled the situation! Service Value

“Experience with Nin-Nin Game”

I've been using Nin-Nin Game from quite some time now and since the beginning I was satisfied. This time I had a problem with my order as one of my item was not new and a part were cracked. Nin-Nin was really fast to answer me and propose two solutions. After discussing it with them we found the best solution about this inquiry. They were really helpful and it's not the first time it was the case. They answer pretty fast too and it's always a pleasure to contact them. Service Value Shipping Quality

“Does it say in stock? Well it isn't!”

I have had two figures cancelled on me now. I had other opportunities to buy them from other sites, but because I believed they could manage their stock (since it's literally the service they offer) I waited patiently for three weeks each time just to have my orders cancelled. They seem to ship pre-orders just fine, but outside of that this company is garbage. I have one order left for them to ship and then I will no longer be doing business with this company. Tip for consumers:Don't use this site, there are more reliable places. Service Value Shipping Returns Quality

“So far so good!”

I placed 2 pre-orders over the past 10-12 months. One was delivered on time (3-day shipping to USA). The most recent one was delayed due to the manufacturer (every other website showed a delay). My email to them was prompt (took 2 business days but I emailed on Friday) and polite. Overall I have good shopping experience. Products used:Bought animate figures Service Value Shipping Quality

“BEWARE SCAM COMPANY! ZERO STARS”

I bought a Figure with the value of 300€ and waited ONE YEAR. They never sent it. This is a fraud company. They took my money. Pushed the release date from march to april to may etc. until now. Today I saw they dont got the figure in Stock. Anytime I ask if it will arrive at all the "support" tell me to wait. I asked if I can get my money back. They said "no we cant" no reason, no solution. I will take a lawer. DONT EVER buy anything from them. And if you already did, well at least you are not alone. I feel your dissapointment and anger on them. I will strike back with the possibilities I have.

“Great Customer Service”

Great Customer Service! My package arrived with a deep cut on the packaging. This was due to the shipping company's negligence in handling my package. I asked for nin-nin games assistance/help to claim my compensation and they assisted me without hesitation. That's what you really call a very good customer service. I am one very happy nin-nin games customer and I will purchase from them again in the future. Products used:1/12 medabots premium box set 2 Service Value Shipping Returns Quality

“Lies About Item In Stock!”

I purchased an item from them because they said that it was in stock. Then I get a message stating that due to Golden Week and the amount of orders for the item shipping will be delayed. I question them about the holiday not starting until October. I then get an email stating that the price for shipping has increased and that they will cover the the part of shipping I already paid for, but will have to pay the difference for the increase. Wait, they're going to cover the amount of shipping I already paid for? W T F? Stay away! P.S. They also DO NOT REFUND! So beware! Tip for consumers:STAY AWAY!!! Products used:Action figure Service Value Shipping

“My concerns have been alleviated!”

I was interested in a Nendoroid that Nin Nin Games had, but after reading some older reviews I was a bit hesitant. However, I decided to try anyways and received my order within a week. My Nendoroid arrived undamaged and looks great with my collection >_

“Do not purchase in this company, they will take out your bonus items...”

I had purchased Digimon products from there website, as a product, it comes up a bonus (a poster with the singture, which is called limited edition) item which is why Im going to purchase it, but when the parcel had arrived, they dont have the bonus item inside, which is really disappointed, and it does show the display and said that its a limited edition and included the bonus item. And they will ask you to pay extra postage once you have paid the everything. Which is BS. Please consider to buy and beware.

“Broken item on arrival”

They dont have the items instire and they charge you at the high exchange rate, once the rate drops they refund you and its like the item was broken on arrival refund, they do not update you whatsoever nor accept criticism but theyre most certainly ready to reply instantly once youve been refunded, please be careful these are scammers.

“It could be better, tbh”

So far, I've only shopped on the site once and, unfortunately, it didn't go so well, as the item that I tried to buy was out of stock, despite the site saying otherwise. Apparently, that's a common occurrence. Their customer service is pretty much okay and it is a legit site but the way the site is operated could use some work.

“Scam”

SCAMMER THAT WONT REFUND THEY RANDOMLY CHANGED PRE ORDER DATES TO A YEAR ALMOST LATER BUT WONT REFUND EVEN THO IM MOVING AWAY SO WONT GET THE ITEMS WORTH 400 DOLLAR ANYMORE AND PAYPAL WONT LET ME COMPLAIN CAUSE ITS BEEN TOO LONG SINCE PAYMENT Service Value Shipping Returns Quality

“Avoid”

They are scammers who will hold onto you orders unless you dispute with Paypal then threaten you that you'll get banned if you don't cancel the dispute. Someone needs to close them Service Value Shipping Returns Quality

“Do NOT purchase from this store. Save your money!”

Terrible store. Customer service is deplorable. They lie on their listings and when you complain they cite their bogus, vague terms and conditions as to why your order is different or incomplete. They don't want to help customers they just want to take their money. Stay away! You've been warned! Products used:PS4 game and 2 Nintendo stickers.

“Not decent seller / Haven't received the parcel and they don't reply to the opened tickets.”

The parcel is supposed to arrive in 2-3 weeks since shipping. It was supposedly shipped 18th December and it's 13 January and it still hasn't arrived and, besides, they don't answer to the tickets. Tip for consumers:Try not to use this site. I'm not sure this won't end up in a scam that I have to report to authorities. Service Value Shipping

“STAY CLEAR”

I should have listened to the reviews warning about this website. Me being naive, I decided to give the website a shot. That was a huge mistake. First of all, I ordered a figure that was priced at 22,000 yen (not including the shipping fees or taxes). I placed an order there, then found a better service to order from, so I tried to cancel the order the next day. When I tried to do that, I realized that there was no option to cancel on the website. What kind of business doesn't have a button to cancel an order on their website? I had to go to their support desk, submit a $#*!ing ticket and ask them to cancel my order. The representative took two days to respond to my request, and I was panicking because I knew that if they shipped it before my request to cancel was seen, then I'd have to pay for two of the same figures! Once they ship, it's over, and you can't cancel. What's also shady is that they have a 15% cancellation fee, which is bogus because you know that it's a scam to make money off cancelations. Why require a fee? Of all my orders that I've placed on websites I've never had to pay a fee to cancel. The total for the whole thing was actually around 34,000 yen. I used a Paypal Pay in 4 plan (Paypal also has fees so that upped the order from 32,000 yen to 34,000 yen) so I had to give up about $60 bucks for the first installment. I'm only getting refunded for $14 because of the fee! I'll attach screenshots. Just stay clear! You can have a better experience literally anywhere else. Tip for consumers:Don't use it. They get you with the low prices of the figures, but that doesn't mean you should fall for it. Products used:Anime Figure

“They BANNED MY ACCOUNT FOR NO REASON”

I made an order on the beginning of December: it was a backpack and 1 set of Digimon DIM CARDS. Shipping via dhl. After 3 weeks and so, I was told that the backpack, the most expensive item, was sold out. Instead of inform me prior, they just went ahed and shipped the dim card set, which costed less than the shipping fee, without asking me if I wanted to cancel the all order instead. I ask them if they could at least refund me the shipping fee, since they didn't inform me before. But they refused. So I opened a claim with my credit card because I didn't thought it was fair. Then, I talked to the costumer service and they refund me for the sold out item plus a percentage of the shipping fee, so I dropped the claim and we resolved the issue. After that I found out that they BANNED MY ACCOUNT! For absolutely no reason! My account that has some pre orders already made! Unbelievable. They don't answer my emails and they don't give me any explanation! I'm just speechless. Just be aware, they have better website, don't use them!

“DO NOT order from this website”

I placed an order on 21 October 2021, it is now 1 December and I still do not have my purchase. The merchant does not respond to my emails, which suggests fraud since I already paid. The full story: They shipped my order on 17 November, I paid for DHL express rate shipping. Item reaches destination country on 18 November, but DHL could not deliver because the item was declared at USD 1,300 when the actual cost is USD 63. This incurred a ridiculous amount of taxes which wasn't even necessary with the correct value. Thus, the item could not be delivered unless I pay the taxes which is 200% the price of my order. Since then, Nin Nin Game has disappeared and ghosted me completely despite multiple attempts to communicate by me, both DHL local and origin office. This led me to believe that there is a chance they sent an empty box after receiving payment, overdeclared the value on purpose so the buyer would not pay the ridiculous tax and then ghost the buyer completely. I've had professional and better service from other sites like AmiAmi, do NOT order from this website no matter how badly your items are out of stock everywhere else. Tip for consumers:Buy elsewhere Products used:Hobby

“Do not purchase from this company!”

Do NOT under any circumstance place a order with this company! All of the positive reviews on here have to be from Nin Nin Game associates or the owner. Their website states that all in stock orders ship out within 2-4 business days. I placed a order 10 days ago and my order still has not shipped. Every single time I email them it takes 2 days or so for them to respond with a vague 8 or 10 word sentence. The first time they responded and said that my order would ship out in a couple of days. My order doesn't get shipped, so I email them again, they now say the order will go out at the beginning of next week. Next week comes, order doesn't ship out. I email again and they said my order will go out around June 20th. I emailed them back and told them that if they don't ship my order out by June 20th I'm filing a chargeback against them. I wouldn't have placed a order if it was going to take 2-4 weeks or 2-4 months to ship my items out. The 2-4 day promise is a lie. All of my items said in stock when I placed a order. I ordered 4 different Neo Geo MVS games. (Over $420!) and paid for FedEx 2-3 day delivery. This website does not have the items in stock that you purchase. They try to find the items locally after you pay for your order. Beware! They will scam you! They will take your money and give you nothing. FRAUD! Stay far away from this company. I will update this review if they actually ship my order. If not, I'll be filing a chargeback on June 20th! Buyer beware! Don't believe the fake positive reviews on here!

“DO NOT buy from Nin Nin Game!”

My experience with Nin Nin Game has to be one of the *worst* I've ever had shopping online. Their terms & conditions have been written in an attempt to directly infringe upon consumer rights and their customer services team is setup simply to make you go away: 1.) DO NOT put any card details into a pre-order! I assumed that like most places, putting my card details in ahead of time would mean it's all ready to be charged once shipped. Instead they took *full payment* five months in advance. "Oops" I thought, I've made a mistake, so contacted them to cancel my order, and get a refund. 2.) This is where they started LYING to me! Initially they just flat out refused to let me cancel *at all*, citing their terms and conditions of a different part of their website - all written to be as consumer unfriendly as possible. 3.) After I informed them of the consumer rights protecting my right to cancel, they eventually agreed to cancel my order. *BUT* they would hold my money hostage/steal it - only offering me some store credit. Again, a direct violation of my consumer rights. So, the end result is that I've had to issue a chargeback from my bank, and (since they have offices in France) opened a dispute resolution through a European commission. They have shrugged these things off, and don't care... the reason? They seem to get this *ALL THE TIME* judging by a quick Google search, and also other people I now know have gone through the exact same process I have - going through their bank to reclaim money. Now, some of the reviews below I'm sure are genuine, as unless you have a problem with this company you'd never know how *AWFUL* their customer service really is. I would STRONGLY ADVISE against using this company though. You have been warned. Tip for consumers:DO NOT. Service Returns Quality

“Avis d'un collectionneur”

Déjà pour installer un background, je suis collectionneur depuis mon premier emploi, c'est a dire depuis environ 16 ans cette année (*sigh* je me fais vieux u_u). J'avais connu Nin Nin jusqu'à maintenant de réputation uniquement, et il y a quelques temps ca ne volait pas haut du tout sur les forums jusqu'à assez récemment où ils semblent avoir tout restructurer et bouger dans un espace plus grand avec plus d'effectifs entre autres de ce que j'ai compris. J'ai décidé de franchir le pas et d'effectuer mes premiers achats il y a quelques mois environ, autant dire que j'avais quelques frayeurs en voyant certains commentaires dans cet espace mais j'ai quand même décidé de m'y risqué car ce que je voulais n'était disponible nulle part ailleurs. Je me suis rendu compte qu'après coup les mauvaises notes concernaient juste une minorité de clients à problèmes qui font énormément de bruit et ne représentant en rien l'immense majorité de clients satisfait. Les transactions se sont très bien passées. Tout était fluide, la préparation de la commande puis expédié le même jour et vient le point positif le plus important selon moi: le très bon emballage des produits. Étant collectionneur et très maniaque sur l'état de l'emballage de ce que j'achète, j'étais très pointilleux sur ce point là, et quelle ne fut pas mon agréable surprise en voyant l'intérieur du colis mes produits très bien emballés a chaque fois, produits protégés tout le temps par du papier bulles entouré de papier journal Japonais. Jugez par vous-même et laissez-leur une chance, j'ai failli me faire avoir aussi en scrutant tous les avis, et failli passer a cote de bons nombre d'opportunités si je m'étais pas fié simplement à mon instinct. A mon avis le risque zéro n'existe pas et on est a jamais a l'abri d'imprévus, surtout concernant les envoies a l'internationale (oui je pense a vous Colissimo...) mais je pense pas que ce soit une généralité de partout. Je recommande a 100%!

“Une remontée en puissance!”

On dirait bien que Nin-Nin est sortie de la période Covid! J'ai commandé 5 nendo reçues en 1 semaine :) Products used:Nendo figures Service Shipping Quality