Is newspapers.com Legit?

I would give 0 if I could! I bought a subscription for $30. Never even got to use it they wanted $60 to see anything. First said that I didn't cancel, then said I would not get a refund after 30 days when all my records say less than 30 days and when I canceled said I would get $23.57 back ( I knew by the attitude I was getting nothing back) then told them not to email me anymore they emailed me within a hour. This now is harassment and nasty on their part. People in business should be held accountable if they continue to harass.

Through google I ended up on newspapers.com that offered a 6-month Publisher Extra subscription for $54.90+tax. After filling out my credit card details I got billed twice for $74.90+tax. Is this an error or a complete scam? I want to cancel, this is breach of contract.Update: received all payments back within a day after complaining through their website.

I've been a n.com member for nearly 11 years. I have experienced their search engine get crappier and crappier over the years to the point where I'm wasting waaaaay too much time going through results I'm not interested in. They used to use Boolean searches, but no more. I do research for a living, and the time I'm wasting on this site is getting more and more frustrating. The content is great in some parts of the country and horribly lacking in others. I don't know how much longer I can take it.

This is a follow-up on my earlier review. Getting no satisfaction from Newspapers.com Support, I took my computer to a shop and had it checked out. Turns out it was too old to connect. I bought a newer computer and that solved the problem. I am very satisfied with the website now, but two months of frustration could have been avoided if Support had asked me how old my computer was instead of just hitting the boilerplate button. There is much room for improvement with Support.

Another borderline scammy ancestry product that counts on people forgetting they did a free trial and then getting charged a crazy amount. Not worth risking to pay $60 to look at a couple articles. You have to cancel 2 days in advance and your 7 day trial ends immediately if you cancel. If any of their products were a normal price like $10-$20/ month without requiring a 6 month commitment I might actually use them from time to time. Instead I always walk away feeling it's not worth the risk.

Newspapers.com's website is a mess, and search results are unreliable. You can search for a name and receive a number of results, and then accidentally find that same name in another newspaper on their site that wasn't included in the search results. They recently "updated" their site: a search for the name "Bobby" creates results in only 5 newspapers in Illinois. Clearly this name "Bobby" appears in more than 5 newspapers in Illinois. I'll be canceling my subscription pronto.

I've had a paid account for exactly 1 day and I'm disgusted and disappointed with this service. I will NEVER pay for this junk again. Tell me....why exactly do you offer the $7.95 subscription?? So that when I open ANY newspaper article, I'm reminded to pay $19.95/month if I want to see anything? This is an absolute SCAM. GET RID OF YOUR $7.95 SUBSCRIPTION. STOP SCAMMING PEOPLE. AND I WILL BE PUTTING THIS ON ALL REVIEWS. People should be aware that you MUST pay 19.95/month and the 7.95 is a joke and scam.FOR SHAME.

March 2024 I was over charged for renewal. I messaged newspapers.com and recieved no customer support. April 15th 2024 the site was no longer allowing me to search with a location & name. I sent a message about that and still received no support up until today April 17th. I decided to try it again, and I still cannot use the site. I sent another message. Based on my experience as of late, and seeing in the reviews here I’m realizing newspaper has gone down significantly & has no problem scamming customers. I’m currently over paying for a site I cannot use, that has a non-existent customer support. Very disgusting.

Poorly designed website with a Show More Results button that has to be pressed over & over to see all search results. Setting a date range for your search results is pretty obnoxious, poorly thought out and cumbersome here too. Bad quality control & management happening here.

On 17 April 2024 I called newspapers.com support and left a message, the only option available to me. I also sent an email to them on that day. I received an email reply that they would "make every effort to respond within 1 - 2 business days." It is 29 April 2024 and I have received no response. I signed up for the service through ancestry.com. I would love to use it and they are automatically taking money from my credit card for the service. Unfortunately, the password I recorded in my password list for newspapers.com doesn't work and my attempts to reset it have failed because they never send an email to let me reset it. I'm disappointed in this completely nonresponsive company! I hope to be able to cancel the automatic payment with my credit card company.

I used a subscription to this service as part of my Ancestry.com genealogy research. When I was emailed that the sub had automatically renewed I contacted them to cancel it and retroactively credit my account for the one day that it was active. After not hearing anything from them (they say on the website that they'll return your inquiry in 1-2 days) after a full week I'm getting pretty angry. UPDATE: Emailed the customer service address for the 3rd time. Got the same boilerplate response. Still no resolution.Update: April 15th 2023Still haven't heard back from the nonexistent customer service regarding cancelling my account and refunding my $60.00. These folks are absolute crap.

No response from support on issues raised. The site is painfully slow and there is no way to exclude words from the search. Definitely won't be renewing my subscription.3/24/24 Still no response from support. only automated replies stating a 1 to 2 business day response.

In February I thought about setting up the week free trial but the site would not let me. Never once was I able to sign up for any type of subscription, free or not but I did put my card number in and attempt. Noticed a $50 charge to my account in early March. My initial thought was that maybe I somehow did sign up for a subscription but upon logging in it says no active subscription! I have called the newspaper.com support number every day for weeks on end and have emailed them screenshots of the transaction from my account, screenshots showing I have no active subscription, still no response. I work in the legal field and if there is a continued lack of response I will be taking legal action and if it comes down to it we plan sue!

I am delighted to renew my subscription to newspaper.com -. Of all the historical, genealogical sites used for genealogy research, newspaper.com. is one of the best. Moreover, they are absolutely kind and wonderful when you write to them for questions etc. They offer also regularly free one week look at their site, which is very kind. That’s how we discovered the site but now we take the six months subscription and are very happy. Excellent site for anyone interested in genealogy or history.

I have submitted many weeks of repeated requests via email from my temporary email address to support AT newspapers.com to optout my information on three (3) newspapers.com URLs.Newspapers.com support never responded or removed any of my information. Newspapers.com is neither following their own process or performing what their reply is to others on trustpilot.com requesting the same issue.4/23/2024 update: Trustpilot requesting more information from newspapers.com or will delete my review, Prior two (2) latest requests to newspapers.com with their statement that will respond within 1-2 business days, which they never did: NewsID: 1-1733716 (April 10, 2024), NewsID: 1-1734315 (April 14, 2024). Also sent support AT newspapers.com an email with same details.

I too have been scammed by NEWSPAPERS.COM. I signed up for a free one week trial to get a recipe from the Minneapolis Star Tribune archives which was routed to newspapers.com. without my realizing it was a different entity. After receiving the recipe I immediately canceled the subscription. I received an email on day 8 stating that since I had not canceled by day 7 my card was being charged $74.95 for 6 month subscription. This is outrageous! I have asked my cardholder to investigate and demand a full refund. Buyer beware with this company, unlawful business practices with zero transparency or conscience.

I found an article on Newspapers.com that I wanted to download so I subscribed for a month. There was nothing on the page telling me that I was only subscribing to that ONE newspaper. Now I cannot view anything unless I pay another subscription to view other newspapers. They are offering to charge me $7.95 for each newspaper separately that I view per month. This is clearly a scam.

I’ve been getting charged for mini mini months 795 sometimes twice a month don’t know what this is for. Also, I’ve heard people say that they get scammed from an African country when dealing with this newspaper why can’t you protect people that send you money

Bad news travels fast and good news travels slow, but I have no words to express my appreciation to Lana at Newspapers.com, for this bit of good news. There’s been a falsified article that has been haunting me for the past 7 years of my life. Thanks to Lana for going above and beyond and getting others involved to finally having this article removed, I am looking forward to having my reputation restored and getting my life back! I’m forever grateful to Lana at Newspapers.com.

Tried multiple times to cancel the 1 week trial after my credit card was charged - prior to seeing a notice that I was ineligible for the trial! Have submitted multiple online requests for help and calls have gone unanswered. This really smells.UPDATEA representative reached out and resolved my problem but only after I posted here. They would be advised to either change the stated rate of time to reply to a query to manage expectations or simply reply to queries more promptly.