Is natwestinvestmentsonline.com Legit?

Absolute disgrace. My 18yo son trying to get his money from the fund to buy a car and they ask for proof after proof of identity, then when he rang them they told him to do it all online. Then they said he need a teacher to countersign all his documents and they still sent letter after letter all with different requests in. While all of this was going he noticed he had access so he transferred the lot out of Nat West. This bank has basically destroyed an 18yo confidence of the banking system so well done for that!

My daughter sent multiple proofs, as required .We even phoned them and a rep told her that they have accepted her documents. Still they will not release her funds. It is now sitting there earning zero interest since last year. They are holding on to all these child trust accounts so that they (NatWest) can earn interest for themselves. She even tried to transfer her account to another bank ISA at 5.5% via proper transfer....NatWest blocked it. It is a scandal. I was fortunate as I decided not to add further investment into this account. I am hoping for a class action lawsuit to occur. One day....Who knows?

I have been trying for nesrly 1 year to recieve my sons child's trust fund. Finally they verified my address after 4 months.Then I was given a account number and told to register on the portal.which constantly tells me ive entered the incorrect information when Its all correct. Complete scam. I will be informing the fca.

NatWest still doing everything it can to avoid transferring the funds on maturity of my child’s CTF. They did the same on maturity of my elder child some time ago. Their computer system rejects ID verification documents for no reason and the consequence is that they keep my child’s money. Do not go near to investing with NatWest. Everything about their systems is designed not to transfer the proceeds of the investment to their rightful owner.

Terrible bank in every way. Martin Lewis reminded people to check the value of their trust funds. He said the average is £2100 so why on maturity is my daughters only worth £448 after 18 years of investments. Nat West Fleece even kids. Terrible bank. Cant wait to leave them.

Without any prior writing warning, and with their terms stating you can stop and start payments at any time (7.2), they have suddenly stopped you from being able to do anything to your pension until 6th April 2024, and this started a few days ago. Absolutely terrible customer service from Embark and Natwest. I know of no other pension provider that is so appalling.

Absolutely shocking. Trying to get my daughter's child trust fund paid to her. Deliberately obstructive, answer the questions but they still say we fail security... Write in. We write in send it recorded delivery and still we can't get it. Absolutely disgusting.

The website is extremely poor, logs you out even with the right passwords. The reset password system is hit and miss and does not work. Whoever manages this website for Natwest is doing this organisation a great disservice. I only use Natwest as I have a CTF which I need to keep an eye on. I would not go near this bank for any services based on my experiences so far. Seriously needs a zero star but that tick box is not available.

Deliberately obstructive when returning money! I am so glad we didn’t add money to this shambolic excuse for an investment. We, like many, many others have been given every possible hurdle to jump just to get back what is owed from the trust fund, right down to customers service simply hanging up the phone for no reason at all. My daughter had to pay a solicitor to verify who she was, despite sending them a full driving license , valid passport and already having 2 x NAFWEST accounts already!!!!!!! (Deliberate spelling mistake) I am taking our complaint to FCA and would recommend that others in the same situation do so as well.

Investment is the lowest performing in 9 I have - indeed all it did was go down, and final insult is on the day of selling I got £800 less than the price on the app on the day so where that money is I have no idea. If you raise a complaint you firstly get someone else's complaint letter, then once corrected they say can't do anything as its not their product (sold by them and sits at their brand on their app??). Overall untrustworthy, dishonest and highly questionable performance.

I was asked to get driving licence and passport verified at either the post office or a branch of NatWest to get Child Trust fund repaid. The Post Office said no and the assistant at NatWest said, we don't do that in a branch, ring this number for help. I rang the phone number while in the branch and got the message "this phone number is no longer in use". Nigel Farrage was dead lucky they closed hi account!!

Tried 5 times to register for the online portal. All info was correct but the process failed at various stages. Now it won't even send a code to my email address. A catastrophe of a system. Who specified it? Who implemented it? Who tested it? Who approved it?Absolutely shambolic.

Last century website with extremely limited capabilities for what is a very basic investment (and can't even make transfers to invest, have to pay via debit card...). And this is when you are lucky enough to be able to access it, as either the access gets blocked, or the passwords they send you don't work.Appalling.

Avoid NatWest Funds.. over 3 months of my son trying to get his funds. The value keeps dropping and always another process to do which can take between 15-18 working days each time. NatWest should be clear when you first apply but they are not: it’s a tactic to keep hold of your money for as long as possible.

Since I registered on this new portal which was changed over only 1 or 2 years from the previous change, I can't sign in anymore, tried it several times and with different browsers/os. The website times out. Before that, my firewall raised alarm that the site is a hoax. Maybe it is... Once I gain access I will transfer all out, utterly rubbish service since they took over the child trust fund.

Appalling. A dreadful experience trying to get your money out. Constantly requesting more evidence which they then “don’t like”... for whatever reason they pull out a hat.

I have been speaking to a customer services advisor called Lucy. She has been helping my daughter to withdraw her matured CTF. We spoke to her yesterday and today and on both occasions I stayed on the line to leave a review, but for some reason, before I could, the line went dead. This is why I'm writing here. Lucy has been absolutely brilliant. She has kept on the line to guide us through the process, she is patient, polite, kind and extremely effective. She has guided us so that my daughter can start the process of withdrawing her money. I cannot thank her or praise her enough. She is absolutely lovely and brilliant at her job. My daughter's name is Molly Scotchbrook so that Lucy knows it her her we are reviewing. Thank you so much Lucy.

Hugely irritating experience.it has been a problem for a long time and they still have not fixed it.when you call the numebr you wait forever.it really is hard to believe that they are not priopritising fixing how to deposit in child trust fund accounts

Spoke to Brandon on the phone ! So lovely and helpful and so impressed with his customer service . Made the call really easy and he was so reassuring . 10/10!! ⭐️⭐️⭐️⭐️

I’ve been trying to receive my funds since October 2023 I’ve done every single thing they have asked me to do! They had my name down wrong but I had to correct them it took them multiple phone calls in to finally tell me my account had a block on it in which I rectified. I moved to a new address and corrected my ID so it matched with my address and bank statements I sent in letters and my birth certificate like I was told they sent it back changing my name to something completely different saying my birth certificate wasn’t clear in the copy but it was as clear as day. I’ve been running around in circles and chasing them for months but dealing with the same thing I’ve complained so many times, my last thing was to send in a bank statement, I did exactly that and they told me they couldn’t release the funds because the bank statement was a screenshot when it was actually a pdf but I sent it over again along with my withdrawal instructions as I was told to do it again and go through a different way which will let me have my money within six days. After the six days were up I called again they said they received the bank statement but not the instructions even though I sent them both together, I was told to send it again to speed it up so I did that I’ve called again 11 days later and they said they’ve received the instructions but they’re blank. And now they’re telling me to do it again. I have been dealing with this for months literally chasing them for my funds and it’s a joke.