Is naturescape.co.uk Legit?

Plants healthy but due to inadequate packaging / padding several pots had smashed and plants fallen out. Luckily they all survived.

Very well packaged plants that look healthy and in moist compost - care was definitely taken to raise and then sell healthy plants! Excited to see them grow. Thanks!

Really pleased!Ordered Monday evening to plant on my Dads grave and they arrived Wednesday. This company was recommended to me by The Sustainability Centre and I would certainly recommend them. I have already placed an order for some more, hopefully delivery is speedy again. Great selection and a great service.

order delivered early june 2019 excellent package and pricepoint. Immediately planted into pots water avens figwort gypsywort and great burnet and laid bogbean into shallowish stream. all plants are now about a foot tall, bogbean is 3ft long with leaves breaking the surface of the stream all along it. Brilliant plants all in rainwater as we store 2,500 gallons which we collect from roofs when it rains and automatic overflow system keeps stream and ponds at a level to keep plants happy. Will be back for more.

First time customer. I ordered 3 sweet woodruff plants on Thursday and, despite the current covid-19 issues, they arrived Saturday, well packaged and in excellent condition. I was surprised how moist the soil had remained during the journey. Already planted out and looking amazing. I am very pleased and will definitely purchase form Naturescape again.

Wild daffodil bulbs arrived today. Very disappointed. Bulbs were of poor quality. A large proportion were soft. The few that were firm were very small. Nothing like the quality of the ones bought from a different company last year. Won't be purchasing from this firm again

Absolutely delighted. Great website, immense selection, very good order confirmation, despatch notification etc. I ordered 30 plug plants. They arrived 3 days later in superb condition. Quick water, stuck them in the ground and they look as if they really belong there 3 days later. Many thanks!!

I wanted some ferns at short notice and found exactly what I wanted on the Naturescape website, though emailed to check delivery times etc. Lucy was more than helpful and my plants arrived very quickly, well packed and were exactly as requested. I would thoroughly recommend and will use Naturescape again.

POOR QUALITY BOOKLET I ordered some yellow rattle seeds and a booklet “This way to your Wildflower Field” The booklet consisted of 13 poorly photocopied single-sided sheets of A4 and a cover colour photocopy of a wildflower field in a simple plastic cover at an over-inflated price of £6.50. I also paid £4.99 postage. The 4 seed packets could have been enclosed in an ordinary brown envelope at, possibly, a cost of £1.00 and the booklet offered as a free download as on the “Wildflower: Catalogue and Growing Guide”. I could create a similar leaflet at home, with cover and binding, at far less a cost and better reproduction.

First time customer. Ordered meadow plant plugs Thursday, arrived Saturday, well packaged and in good condition, soil nice and moist, I'll just plant them directly without soaking I think. Well pleased, many thanks, will return and recommend! Love the pick & mix approach since we just have a very small patch.

I ordered plug plants but they were delayed because of, I guess, the bizarre weather we've had. I asked for specific delivery slots as we were away and the plants arrived on time and in perfect condition. They were boxed well with excellent packing and are now happily in the garden. I note that the bad experiences most folks have had are from a couple of years ago. I've had other pluggies from Naturescape and very pleasant communications with their office. It works for me

Purchased 100 cyclamen corms. Planted as instructed.Only 15 plants have shown some growth. No response to email complaint. Adendum to above 01/11/2019 :-After a reminder the company made contact and i am pleased to say the complaint was satisfactorily resolved. In the new circumstances I would buy from them again in the future.

I ordered 40 plus whips and bushes. All arrived in an excellent state, nice and moist and individually labeled with long tap roots. A lot of work must have been completed to get everything done to perfection. You have a great team. Please say thank you for their hardwork. Thank you for an excellent service from start to finish. At no point was anything ever a problem.

If I could give no stars I would. Not only have plants ordered arrived in poor condition but when phoning to complain the woman I spoke to was extremely rude. They did refund two lots of my plants but the others have taken a good deal of help to live and thrive. I will never use them again and would not recommend to anyone My order combination of pond plants, wild flowers and seeds. Very disappointing and annoying experience.

My box of 10 young ferns arrived within less than 2 weeks, although on the phone the lady had said that there was a real backlog due to the covid 19 crisis.The weather was hot on the day they arrived in a cardboard box, but they were in really good healthy condition when I took them out of the box. They planted up really well and there was no drooping whatsoever. I would recommend Naturescape based on my experience.

I purchased 25 Yellow Rattle Plugs to plant in our Jubilee Wild Flower Meadow. They arrived and because our weather was icy, snow and high winds. I kept them in my garage - well below freezing, good lighting and I cared for them (I have over 50 years of gardening experience) The Rattle was surrounded by fine grass, last week I decided it was time to plant them - 12 of the plugs had no evidence of yellow rattle! These were not cheap! I contacted the company and they are simply not interested. I do wish I had checked their reviews on Trust Pilot first! A third of customers were not happy. Buy somewhere else.

Excellent service all round. Used a number of times and will continue. Plants were well grown and in excellent condition. Customer service for advice etc above and beyond the norm , nothing a problem. I ordered aquatics this time and shall definitely order from them again in the future.

I emailed the Naturescape team after having another supplier fall through at late notice. Lucy helped me select the appropriate plants for my project and made sure they would be delivered in time. Thanks Lucy!

Swift delivery of healthy plants and plugs. This is the third or fourth time I’ve bought from Naturescape and it has always been a positive experience - besides which they grow lovely native plants! I recommend wholeheartedly.

Poor value for money. Ordered a large amount of Water Soldiers and 4 flowering rushes. Nearly all of the Water Soldiers were MICROSCOPIC. Total rip-off. Were also infested with duckweed. And the flowering rushes were tiny plants in tiny blocks which should have been potted up beforehand. They died within a week. DO NOT ORDER POND PLANTS FROM THIS COMPANY.

“This company sets up bogus domain names using the trading...”

This company sets up bogus domain names using the trading names of other companies, diverting unsuspecting customers to its own website. This is called cybersquatting and Naturescape has been doing it for years hiding behind the names of other seed companies and charities. Emorsgateseeds.com is a great seed company with a good reputation, but if you search emorsgateseeds.co.uk you will be diverted to naturescape.co.uk. Beware if this happens to you.