Is nastygal.com Legit?

I returned an item a month ago and hadn’t received my refund yet. I contacted customer service through text message and Marirose was able to help me receive my refund.

They sent me a pair of shoes that are different sizes. One was a seven, the other was an eight. I had orginally paid to return the item, but then got diagnosed with cancer shortly after. Been in and out of the hospital and missed the return window. I reach out to nasty gals customer service via their Apple messaging system and was left disappointed. First person didn’t understand my concern and assumed that I was confused about the UK sizing, saying a UK size 7 was a US 8, even though I had initially bought a us 9. Then the second person, didn’t bother to read the previous conversation, and just basically said I’m SOL. So now I’m stuck with a useless pair of mismatched shoes.

I returned an item and hadn’t received my refund yet. I contacted customer service through text message and Allyson quickly helped me receive my refund. Very efficient and easy to work with!

Posted a review earlier for an item that never arrived. Customer service kept asking me to wait whenever I reached out about it, pushing the date back for a resolution and refund every time. The package hasn't moved in the tracking system since December 5th. Someone from Nasty Gal reached out to me about my review on TrustPilot and once again asked me to let them know if the order hadn't arrived by December 15th. They then posted on my review that the matter was resolved. Well, its December 27th, the matter was not resolved and I have received neither a refund nor any more information from Nasty Gal. I fully expect another associate to respond to this review by asking me to "wait" another 2 weeks. Shameful. Never again.

Amazing customer service! I have shopped at Nasty Gal for years and whilst I rarely have any issues or need to return, customer service are really friendly and easy to contact. Today Lenny helped me with a faulty item and went above and beyond to complete my return for me! I was also sent a free next day delivery code so I could quickly find a new replacement for my order. Very grateful and happy customer - thank you!

Easy & helpful in accommodating my inquiries. Liselle A. answered/suggested/resolve my questions, especially considering it was 4am-ish. Thank you again Liselle A.

I had to return an item and wasn’t receiving my refund. I contacted them and quickly got someone to help me out and she was very kind. Thank you Christian A!

I’ve been shopping with Nastygal for many years and whenever I have issues with an order, they’re responsive and super helpful. The sales are fabulous and shipping is quick. Shout out to Jona & Rosary who recently assisted me with a return.

Maria G helped me with a return! I had sent the return package back within its return timeframe window but unfortunately it had stopped updating after a certain point in the shipping process. I had reached out previously regarding this return and another team member let me know to circle back if I hadn’t heard anything by Sep 26th, I reached back out today on the 27th and Maria G went above and beyond to ensure I received my refund. I love Nasty Gal and the support I received for a return rather than a purchase makes me want to come back and purchase even more. Thank you!

I've always loved shopping here. Quality clothing and always great sales. This time I had several things that didn't fit and had some problems trying to return online. The customer service agents Rosary and Anthony helped me get it taken care of quickly.

Joyce R literally saved me. I had refunded items and the payment back hadn’t processed. I reached out to contact via apple messages. They got back to me immediately and Joyce recovered all the information and was able to process my refund. Will definitely shop again, due to the quickness. Thank you again Joyce!

If I could give 0 stars I would. Don’t buy from these amateurs. Have been trying to deal with Customer Service but they are impossible to contact and clearly based in another country (the time difference is obvious). They sent the wrong item which I attempted to change for the correct jacket - it has been a fiasco of ignored messages and obfuscation ever since. They’re awful. Avoid like the plague.

James at NASTY GAL Customer Services solved my issue so quickly. He issued a new QR code and I managed to post my parcel today. If only it were always so easy. Thank you James.

I had ordered some cute stuff from Nasty Gal. One necklace came damaged. I contacted customer service via email. They were so quick in getting back to me. Ronald helped me get my refund back for the damaged item. I’m very impressed! Everything was resolved within few hours. I’m genuinely a happy customer. Cheers!!

I had not received my refund within the 28 day window. The Chat bot connected me Rosary, who responded promptly and imitated my return! Great customer service and the returns process was so easy, making the shipping experience even more fun!! Thanks!!

Hi Nasty Gal, I left a 1 star review previously, and I still haven't got my refund. However, I appreciate you coming back to me on the previous review nonetheless. Which is the best way to contact you if I can't get through on live chat? I don't want to put my email address on TrustPilot, so please let me know which email or phone to reply to and I'll email directly. My order number was DUX029079735 - and it wouldn't work on live chat.

A scam of a company that has stolen $400 from me. I ordered $470 worth of items on September 10th and returned 6 of the 7 items on September 11th - I have the tracking information and documented proof from USPS that this was received by Nasty Gal’s shipping agent on September 21st. After I did not receive a refund by mid October, I reached out to Nasty Gal who said wait for 30 working days for the refund to appear and the warehouse team to acknowledge the products… okay. I’d also placed and returned another order with different sizes in this time frame and received a refund for that (much smaller, $70). I had to travel for a health emergency and then when I didn’t receive the refund even on December 7th, I reached out to them in great detail about the outstanding refund, with each item price and SKU, screenshots of my orders, tracking information, screenshots of the usps proof of delivery and the order details. An agent, Cedric, promised me that they would conduct an investigation by checking the warehouse videos (I have proof of this conversation over text too). He said he would get back in a week. its December 29th now and when I reach out to customer support they say “it’s been over a month since your order. The warehouse team can’t help you. The other agent was wrong.” this is absolutely disgusting. They’ve stolen $400 from me despite me having proof of delivery as well as had an agent tell a blatant lie about an investigation. What a disgusting excuse for a company that sells trash. I will be filing a complaint with the consumer board since $400 is too much money to lose to this horrendous and cheating corporation.

Brilliant communication by Carla was refunded straight away thank you

Standard delivery was advertised on the website as up to 4 working days. It has now been 6 working days and my delivery is still not here. I have asked the company if they can provide a free return so I can return the items back to them when they finally arrive to receive a full refund including my original postage. They have been very unhelpful and said I can't have a postage refund and have to pay myself to return the items. I no longer need the items as they weren't here on time for their intended use. It would be appreciated if the company didn't expect customers to pay for their incapabilities.

Great customer service. I had an easy return process but a small issue with a delay In My refund. Paula from customer service was able to resolve the issue in just minutes and get my refund processed immediately.