Is namshi.com Legit?

“Horrible customer service”

I ordered a few things from Namshi a few days ago and when i was trying to track my order the second day it said "delivered". I didnt receive anything and when i called them the first time they couldnt find me: not my email, not my name, not my order number and not even my phone number. Then i called again and said that they will send me an email m, but nothing. Third time i call she just told me u have to wait a few days they are so busy. I read that they do this to a lot of people and pretend they received a picture from the delivery man that he dropped it at our door. Im not going to let this go, even if i have to deal with it with the police. Products used:Gym Service Value Shipping Returns Quality

“Fake Cash Back”

All the Offers on this website are for play with the customers and they don't get any responsibility for that... I purchased around 230 USD in one order, and they had to credit my wallet with an amount they called cashback. They did it. But without any description of the limited time it took to use it! After 60 days without any notification, they deleted all the credit in my wallet... Tip for consumers:not trust their offers Products used:Shoes Service Value Shipping Returns Quality

“Worst customer support service in the GCC for exchange and return.”

Worst customer support service in the GCC for exchange and return. Worst exchange and return services due to an incompetent customer service agent. I have been following up for the past month and keep receiving the same generic response: "We apologize for the problem you encountered, and we understand your patience. Please note that the relevant department is working hard to solve the problem with your request, and the relevant department has been alerted to follow up with you regarding the latest developments." The issue is very simple and can be resolved by creating the correct airway bill number with the logistics supplier. Namshi/Noon has got the worst after sales customer support service in the GCC. Products used:jacket Service Value Shipping Returns Quality

“Namshi hopeless and a total disappointment”

I got 2 products from Namshi. One of the product Vitamin C from La Roche. Was oxidised after using on face. After multiple calls and complaints.there was no action taken, nor anyone called from the coustomer service to take a note of it... It's been absolutely waste of money to shop from Namshi. Total disgusting service and horrible service

“What a disappointment”

Take it from me "Run Forrest Run" lol, you're better off shopping elsewhere. What a disappointing experience i had with them, and their customer support team are totally useless specially the supervisors if they exist... From 18/3/2024 and the issues are still ongoing Service Value Shipping Returns

“Refund money delay”

From march 2024 the refund is very bad and delay of the refund more than one and half months with just email without any action Service Value Shipping Returns Quality

“Don't ever shop from Namshi”

NAMSHI cheats its customers and robs them of their money! I returned items on 28th Feb and today is 1st April but they have not refunded the amount for my return. They lied to me by first saying that the credit card refund failed and asked for my bank account details. I provided the details. On the 11th March they told me that the bank transfer has been initiated. But when I followed up yesterday they said that the Finance department has still not issued the refund. Their manager refuses to call me back and has lied to me as well. They make the customer chase them for their own money. NAMSHI is the worst online retailer. I have had a terrible experience and have been cheated. They will never give you back your money! Service Value Returns

“Order late, delivery issue & team not professional!”

My order took 1 week & still drivers cannot deliver my order, not professional, application not up to dates, service 0 not recommended Tip for consumers:This app not recommended Products used:Sportwear Service Value Shipping Returns Quality

“Refund”

I've been following up my refund amount however,I didn't get any until now. The call center agent has worst customer service. It seems that they don't know the process. Service Value Shipping Returns Quality

“Good Experience”

I ordered some football boots from namshi, specifically the mds zoom vapor 15s, and it shipped to me in less then 24 hours, in fact only a bit more than 12 hours, but it was my wrong size, which was my fault, so i asked for an exchange and it got approved. I asked how long it would take through email and they answered in a flash. The only reason im giving a 4 star is because the tag, box and wrapping paper were slightly damaged and the box had one small stain. Tip for consumers:If you go to the bottom and go to orders it wont work, you have to click on the account and then go to orders. Products used:Nike Zoom Vapor 15 Acad Mds Fg/Mg Football Boots Service Value Shipping Returns Quality

“Still waiting for a refund, more than a month later!”

Looking at the other customer's reviews, it seems that I am not the only one who returned their order, but to date has not received my money back (waiting for my refund for more than a month now)...I guess this is the new work "ethic" at Namshi, so hopefully people check the site reviews before buying from there as they have definitely changed to worse. Never used to have problems with them before, but looks like now they are purposely avoiding returning customers their money and unless you chase them, you'll never see it again. That said, I've called them 3 times and sent probably 15 back-forward emails, but I still don't have my money back, so not sure I'll get it back even after all the time I've wasted on contacting them. Service Returns

“Fraudsters. Not giving my money back”

Where is my refund? I have been following up for a month now! Worst customer experience. Useless teams who are just sitting there and not helping the customers. Nobody is replying to my emails. Whenever I call, I get the same answer everytime that money will be refunded withing 2 working days..

“Worst of Worst online shop”

Never buy on Namshi. Its all Lies 1-2 days delivery! Dont ever believe on this. My items are not deliver i waited for 6 days and no one is even calling im following up online but useless team. Never Ever to NAMSHI!' Service Value Shipping Returns Quality

“After 2 weeks of waiting they cancel my order.”

This is the email to me. What a disaster shop they just give me a problem then now the money i will gonna wait again. F "Thank you for contacting Namshi. We are sorry for the inconvenience caused. We would like to let you know that the order has been returned to its origin. Kindly note that the amount will be refunded to your wallet as credit for 24 hours then it will be automatically transferred to the bank, noting that the transaction takes 14-21 business days." Tip for consumers:This is the email to me. What a disaster shop they just give me a problem then now the money i will gonna wait again. F "Thank you for contacting Namshi. We are sorry for the inconvenience caused. We would like to let you know that the order has been returned to its origin. Kindly note that the amount will be refunded to your wallet as credit for 24 hours then it will be automatically transferred to the bank, noting that the transaction takes 14-21 business days." Products used:This is the email to me. What a disaster shop they just give me a problem then now the money i will gonna wait again. F "Thank you for contacting Namshi. We are sorry for the inconvenience caused. We would like to let you know that the order has been returned to its origin. Kindly note that the amount will be refunded to your wallet as credit for 24 hours then it will be automatically transferred to the bank, noting that the transaction takes 14-21 business days." Service Value Shipping Returns Quality

“Thief's and liars”

I was sent the wrong dress and despite numerous email that went unanswered their team finally responded to say they did send the correct dress. Nearly two months later I'm waiting for them to fix the issue. I've shopped from them for years and spent thousands of dollars. Well not anymore. Namshi doesn't care about its customers. Tip for consumers:Don’t order from them, customer service is non existent. Products used:Clothes Service Value Shipping Returns Quality

“Namshi sells used products”

I made an order with Namshi, received three items. Two items with no issues and the third is a pair of trainers that seems to be worn before, the ticket is torn and the soles are dirty. Contacted the customer service. They instructed me to return the product and a credit will be returned to my account and choose another one. This seemed very casual as if this is something they do everyday and when i asked is this common they asked if i needed assistance with anything else. So i did the only sensible thing, closed the chat window and not use the website again. Service Value Shipping Returns Quality

“Wrong item”

I have received an item today from namshi. Im an international customer but I was cheated. They got me delivered the wrong product when I try to register a complaint using faq it is not even working properly. If anyone from namshi is seeing this please I need my money back.the product number and everything I have attached here with photos. Tip for consumers:I'm heavily dissatisfied Products used:Tommy hilfiger wallet

“Mocking customers”

I bought a set of things that are special gifts to take with me during my time outside the country. Unfortunately after confirming the order and paying it. The order which I was supposed to receive within a day or two that's as per namshi Uae policy After two days, it was not shipped or delivered. My flight is tomorrow and worse. I contacted customer service of namshi more than ten times, whether by calls or emails, unfortunately their words are inconsistent and impractical, the worst experience of shopping online, that I had Products used:Clothing Service Value Shipping Returns Quality

“Horrible experience”

I wanted to get a gift for someone so special for me but i don't live in dubai so i used my credit card but wrote her information and guess what? They took my money and they are holding my order and i am not even getting informed enough that if they do understand my emails or it's just a software answering me. Horrible website don't ever use.

“Terrible Experience with Namshi”

Placed an order that cost me 288$. They took the money straight away from my card. No items delivered after 10days despite the status saying 5days I will received the item. Requested for refund but its a pain to get my money back. They wont give refund reference no. And all they say it has been referred to the concerned dept. but obviously you cant hold unto their words. Im chasing my money back everyday! To those who ever think of ordering from this site, please be cautious. Give yourself a favor Tip for consumers:Just be aware to not trust this Namshi Products used:nothing. no item arrived Service Value Shipping Returns Quality

“Hassle free, NO sweat!”

Very Addictive, Had my 4 consecutive orders (with only 2-days apart in each order) i cant help it, was so glad when i receive my first package, its really good, im super happy, its more like,"what u see, is what u get"

“Bad and very slow service”

It so horrible and a disappointing experience with namshi. I will never order from them again. I'm still waiting since three days for my products and it is in the same city (Dubai). Tomorrow I'm leaving from here. They are also ignoring all my emails and inquiries. Once the online payment is done, no one will do his job! (bad customer service) I don't recommend it. A waste of energy and time.

“Terrible service and worse shipping”

If a shop promises 2 working day shipping then sends an SMS confirming that the delivery will happen "today" and still doesn't deliver 5 days later, then nobody should suffer the terrible service. Namshi is just a fancier souq.com with worse problems and worse customer service. Don't be fooled.

“Customer Service is a "NIGHTMARE"”

They didn't have a team to respond your quires, Its just a bunch of people who doesn't have any commitment towards their customer. For an order conformation you have to wait till you die unless you make a call and ask them what's the problem. Mistaken to order one time, I will not repeat this again in my lifetime... Highly not recommended website. Tip for consumers:Just Skip this website !! Products used:Casual Dress Service Value Quality

“Not quantity product without label”

I bought "Robert Wood" lap top bag, nice just design, bag without brand Labels. That's why I think it's fake brand, quality of material cheap and not resistant to scratch. Using 2nd day. Think Namshi also cooperate with unknown brands and selling it as Brand. Products used:Robert Wood lap top bag, but it was without any Brand logo. Service Value Shipping Returns Quality