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Is mytheresa.com Legit?

Is mytheresa.com safe? This website is secure, scoring one of the highest scores on our chart. We put to work 53 powerful factors to expose high-risk activity and see if mytheresa.com is trustworthy. Let's look at it and its ONLINE RETAIL industry through an in-depth review. You'll also learn how to detect and block scam websites and what you can do if you ever lose your money.

The Scam Detector’s algorithm gives this business the following rank:

83.1/100

After you read why we scored mytheresa.com as we did, please share how you came across this platform in the comments.

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Trust index -

What Is mytheresa.com? Company Overview

  • Domain Creation Date

    Tuesday 11th, October 2005 09:21 pm

  • Domain Blacklist Status

    Not detected by any blacklist engine

  • HTTPS Connection

    Valid HTTPS Found

mytheresa.com

The mytheresa.com's business is associated with a popular ONLINE RETAIL industry, and we determined the connection is valid. We extracted some content from the website to see what they say about themselves. Here's the conclusion:

SOMETHING WENT WRONG

Read our trust score rationale and review of mytheresa.com below.

mytheresa.com Technical Analysis

Key Facts

Domain age
19 years 2 months

Company Data

Organization
REDACTED FOR PRIVACY

Owner
REDACTED FOR PRIVACY

Address
REDACTED FOR PRIVACY, REDACTED FOR PRIVACY, REDACTED FOR PRIVACY

Country
DE

E-mail
[email protected]

Telephone
REDACTED FOR PRIVACY xREDACTED FOR PRIVACY

Website Data

Website
mytheresa.com

SSL certificate valid
2025-10-21

SSL issuer
DigiCert Inc

WHOIS registration date
2005-10-11

WHOIS last update date
2024-11-16

WHOIS renew date
2025-10-11

Owner

Name
REDACTED FOR PRIVACY

Organization
REDACTED FOR PRIVACY

Street
REDACTED FOR PRIVACY, REDACTED FOR PRIVACY, REDACTED FOR PRIVACY

Country
DE

Telephone
REDACTED FOR PRIVACY xREDACTED FOR PRIVACY

Administrator

Name
REDACTED FOR PRIVACY

Organization
REDACTED FOR PRIVACY

Street
REDACTED FOR PRIVACY, REDACTED FOR PRIVACY, REDACTED FOR PRIVACY

State
REDACTED FOR PRIVACY

Country
REDACTED FOR PRIVACY

Telephone
REDACTED FOR PRIVACY xREDACTED FOR PRIVACY

Technical Contact

Name
REDACTED FOR PRIVACY

Organization
REDACTED FOR PRIVACY

Street
REDACTED FOR PRIVACY, REDACTED FOR PRIVACY, REDACTED FOR PRIVACY

State
REDACTED FOR PRIVACY

Country
REDACTED FOR PRIVACY

Telephone
REDACTED FOR PRIVACY xREDACTED FOR PRIVACY

Registrar

Name
RegistryGate GmbH

IANA ID
1328

Register website
www.registrygate.com,http://www.registrygate.com

E-mail
[email protected]

Phone
+49.1805734437

Server Name

NS-1889.AWSDNS-44.CO.UK

NS-542.AWSDNS-03.NET

mytheresa.com Review

The Scam Detector website Validator gives mytheresa.com one of the higher trust scores on the platform: 83.1. It signals that the business is best defined by the following tags: Authentic. Trustworthy. Secure.. We are confident about our score as we also partner with other high-tech, fraud-prevention companies that found the same results. So, why this score? We came up with the 83.1 score based on 53 aggregated factors relevant to mytheresa.com's industry. The algorithm detected little high-risk activity related to phishing, spamming, and other factors, as noted in the Authentic. Trustworthy. Secure. tags above. Long story short, we deem this a secure website. But let's explain in more detail.

Explaining Our Analytical Approach

We've displayed some important information within the Company Details section above, each deserving more explanation:

  • Proximity to Suspicious Websites
  • Threat Profile
  • Phishing Profile
  • Malware Score
  • Spam Score
  • Domain Blacklist Status
  • HTTPS connection
  • Domain Creation Date

While some are self-explanatory concerning mytheresa.com, let's look closer at the remaining ones.

Proximity to Potentially Harmful Websites

This metric gauges the connection, scored on a scale of 1 to 100, between mytheresa.com and websites marked as suspicious. Elevated scores point to a stronger link with these questionable online destinations. It's worth noting that website owners might not always be aware of their site's proximity to these dubious platforms or servers. However, a "Proximity to Suspicious Websites" score surpassing 80 strongly indicates a high-risk website, while a score below 30 signifies a less-threatening site.

Risk Factors: Threat, Phishing, Malware, and Spam

These indicators reveal the vulnerabilities and elements embedded within the HTML code of mytheresa.com. They become especially pertinent if the website has received reports from internet users who've encountered unsolicited emails, ads, or messages related to the site. In the context of mytheresa.com, our investigation continues working to pinpoint the specific category, but we welcome your insights in the comments below. A high Malware score generally implies the presence of suspicious code that might be unknowingly disseminated. Conversely, a high Spam score hints at a possibly spam-ridden email address associated with the business. Scores under 30 in both categories are reassuring, but any score surpassing this threshold should raise concerns. mytheresa.com is an authentic, safe website, given all the risk factors and data numbers analyzed in this in-depth review. Share your experience in the comments.

Domain Blacklisting Status

This term indicates whether mytheresa.com has landed on any online directories' blacklists and earned a suspicious tag.

Assessing HTTPS Connectivity

This section provides insight into whether mytheresa.com boasts an 's' at the end of the 'HTTP' protocol listed in your browser's address bar. If the tab displays in green, consider it a positive sign.

Safe Check

We want our trust scores and reviews to be as accurate as possible so that you can protect yourself from online fraud. Our algorithm aggregates factors that efficiently analyze a company's website, in this case, mytheresa.com.

Online Reviews of mytheresa.com

  • Trustpilot
  • Score: 4.5
Looking for small size shoes, I found Mytheresa site. I instantly realized that every woman can easily find her favorite clothes or shoes. Mytheresa offers remarquable discounts and many other benefits for customers. So you can afford beautiful pieces authored by top designers for reasonable price. When you follow size and fit instructions, there is no need for returns. Could your clothes make you feel better and attractive? Certainly yes. In Jaquemus dress you feel young, in Stella Mc Cartney feminine and seductive, flattering in Vivienne Westwood, in Self Portrait decent for every occasion ...The items arrive fast and carefully packed. You receive exactly what you have paid for. That is why I strongly recommend unique experience of shopping with Mytheresa.
Thank you for the excellent service, very expeditious delivery. And if necessary, return of goods - very accurate and precise refund! Great teamwork! I will always trust and rely on this company!
Mytheresa team is magic! Thanks to their kindness and effectiveness, I always feel at ease when I shop on their platform! Many, many thanks!
worst online shopping experience. I ordered a present for my wife in advance, so it will arrive before her birthday. now it's already a week past her birthday just because of the mistake from this "awesome" online shop who screwed up and gave the order to the wrong delivery service. customer support is useless, just giving some promises that they screw up too.
Mytheresa is the best shopping site ever! The more I shop on other platforms the more I appreciate MT.They have the far best customer service and this is definitely their biggest advantage.Always responding quick on emails and the best thing about them is you can reach them easily on phone. Today many online shopping platforms use only AI chatboot which is terrible experience.You dont have to be Business and Marketing expert to be aware of CRM importance but its really surprising how many of online businesses are still not aware of it.Well done Mytheresa and keep up with fantastic services.
Highly recommend and very fast service. Initially I was quite cautious as I tried to put the purchase on my usual Credit Card and the purchase was blocked by Westpac (my bank). I persisted and used an ANZ credit card. My westpac card remained blocked so I needed to call the bank and lift the block. I asked them why they had blocked the card and they said it was because I had tried to purchase items from MYTHERESA which had been reported to them as a bad web site. Anyway - after this conversation I was understandably TOTALLY FREAKING OUT as my ANZ card had been debited and I was left thinking I would never receive my items. In short - they arrived very swiftly, were exactly as described and I couldn’t be happier with them. I will be using MYTERESA again and thoroughly recommend them. I live in Australia, placed the order on 09 Oct 2024 and received shipment (from Milan) 16th October. Fabulous service.
Have great experience and delivery package was well pack. Little worry at first because was my first time buying from mytheresa. Will definitely buy again when occasion arises. Thank you very much for good service.!
Been a customer for years spending thousands. Mytheresa currently owe me my refund which is over £8k. Its been over 3 weeks overdue. They claim its been sent but when questioned and asked to trace the transaction and provide a tracking number so my bank can check the current location of the funds, they refuse to provide. I am still waiting for my refund, its completely unacceptable to have to be chasing money I am legally owed back. this new request to wire transfer payments is dodgy and I should have listened to my gut. I await a proper response and not just a generic " we've processed the refund". I want my money back. I have been politely asking for weeks now
Love the fast delivery Always a good selectionSometimes fashion pieces in small size are to fast sold outwishlist was working better before
I returned 3 items in July of 2024. All paid for by credit card and promptly returned.It is now the end of October and they will not let me buy anything by credit card,(even though all credit card transactions went through) only wire transfer.How can a person buy online without the ability to return and not be punished? I am used to US consumer protection laws. I have not seen anything on the website about a cap on returns. No longer My Theresa, but Your Theresa. Never again. No cash payments to you.
Very pleasant The team handles the delivery and exchange very fastThey also answer emotion very fast and professional
The Belt I ordered (Valentino Garavani) Had a Very Good Price, Delivered On Time and in Valentino Packaging. Very Satisfied - I would recommend Mytheresa and I would most certainly use them again.
Extremely fast shipping. I love MyTheresa. It’s very reliable.
Unlike another retailer I used to frequent, this retailer actually has the items in stock when I click to purchase. Speedy delivery even when the item is overseas. A new favorite for me. Very happy with this retailer.
Every item as described, great customer service, timely delivery, have been their customer for years
Excellent customer service. I find the price points are cheaper than other sites. Love the designers and stock choice.
The best customer service in the world. Very simple and easy to navigate application, great way of searching and ordering and so much more
The presentation of the website:every day new items to show,the big assortiment of size ,the various brand.The high quality of items and also of jewellery.The service of delivery and return are perfect. Personally I would like sometimes to receive a code voucher for small discount.
I love mytheresa. Their designer items are all below Neimans in price for the EXACT same thing. Very friendly and easy return process. They are definitely my go-to starting place now for designer shopping. Yea!
Great website which is super user friendly… parcels arrive in beautiful boxes with a note from the team and returns are easy. Wish I had found them years ago !
  • Sitejabber
  • Score: 1.7 stars

“Disgusting experience”

I had a disgusting experience with this store. We ordered a MARINE SERRE brand jumpsuit. It turned out to be literally disposable: after the first use, there were cracks and arrows from the collar. That is, we didn't even have time to wash it - it's obviously a factory defect. I contacted the brand - they confirmed the problem, but said to contact the store. Mytheresa replied that their experts concluded that we had misused the product. How? Put it on your body instead of putting it in the closet? After that, no one responds to my emails and messages anymore. I was even ready for a refund in the form of a deposit on the website, but the store begs. This is disgusting service and just disgraceful actions by a store with such an audience. I will be sharing this story until I get a refund. Products used:Jumpsuit Service Value Shipping Returns Quality

“Fake Reviews on MyTheresa”

Be aware, that in fact, most of the reviews are fake. They pay people to place reviews. Fake reviews. I was one of them. For a very short time. Until they scammed me. Tip for consumers:Be aware. You can get an invitation to become a reviewer. It'll cost you a lot of money in the end. The persons inviting you are the real scammers. Earning from you and letting you hang for a lot of money when you need their help. Service Value Quality

“Total Scam: Wrong Item and $3000 Lost”

Mytheresa sent me a completely different item from a different brand. They messed with my $3000, my whole savings. Even after I followed all their instructions, they still didn't take the item (THE WRONG ITEM) back. They played with my hard-earned money. Now I'm not only stuck with the wrong item, but I also have a $3000 hole in my bank account. They sent me a $1000 item that I didn't even need or want. It's a total scam, scam, scam! I would never recommend ordering from this website. Products used:designer handbag Service Value Returns Quality

“Scammer! Big fraud website, Be careful”

I ordered from Mytheresa for the first time however, I received a package without the item inside (they stuffed the box with all papers). After contacting the customer service and lengthy communication, Mytheresa denied the responsibility and provided only fault and untruthful excuses. The money was taken upon placing order, but I received nothing. No refund and no help. Have reported to police about this fraudulent transaction. Big scam!Please be careful. Tip for consumers:No item was sent!!! Only empty box. Scammer!!! Service Value Shipping Quality

“It's scam!”

This shop is scam!I'm buy three pairs of shoes and have returned all of them next day in one box but them turned back money only for 2 items! After my calls,letters,long waiting for explaining them mailed me that them didn't find my third returned pair of shoes. I'm in shock! What to do in this situation?! I'm robbed! Tip for consumers:It’s scam! Products used:Shoes Service Value Shipping Returns

“What customer service?”

Purchased $1000 worth of goods. Had signature upon delivery. Never got the items nor signed for them. 6 weeks later, hundreds of phone calls, and frustration, they finally emailed me back telling me it was delivered. Clearly it was not. Will be pushing for a chargeback through my cc issuer. Buyer beware - sounds like there's a few of these.

“The Row Margaux Bag - terrible packing and return process”

Ordered The Row Margaux bag 15. They took a while to deliver which I was ok with. When the item arrived, it was packed in a terrible state. A lot of scratch marks on the bag (they claim it was not previously returned by anyone and brand new), no stuffing in the bag and no protective covering. The Row should frankly not be selling its items to MyTheresa. I returned the bag 2 weeks ago and it has still not arrived at their facility. The staff claim all paperwork had been sent to DHL but DHL can't seem to clear the goods at destination. They were unhelpful. I would recommend ordering from other sites which pack goods better and have a smooth return / refund process. Products used:n/a Service Value Shipping Returns

“Disappointing incorrect shipment of order”

Ordered a clothing long sleeve and received a completely different style of long sleeve shirt. Did not wear it nor damage the tags. After attempting to work out an alternative to return. Company stated they would not take back because "tags looks used" Pathetic excuse. Highly recommend not purchasing from here Tip for consumers:Disappointing company highly recommended to not use Products used:Long sleeve shirt Service Value Shipping Quality

“Non-Responsive, and Failure to refund Rick Owens Sneakers - AVOID”

Ordered a pair of rick owens shoes, too small, and return via Post as they requested. It's been 2 weeks since the item arrived at their warehouse, and still no refund. Multiple emails have gone unanswered, and phone calls have resulted in different messages from the person on the phone. Some say item that arrived at Swiss warehouse has to go to their German warehouse. Others promised refund by certain day, and no payment received. At this time, it appears they are not upfront and honest. Avoid ordering from Mytheresa. Products used:Rick Owens geth sneakers Service Value Shipping Returns Quality

“Reeks of scam”

The website clearly states orders will be shipped out within one business day at the latest after payment is received. It is day four and no one can give me an answer as to why my order hasn't been shipped. I'm going out of town next week for my birthday and their inability to honor their shipping promises means my order wouldn't arrive in time before I leave. And every customer service representative that I spoke with verified that the warehouse is not backed up, there are not too many orders, and they have no idea why it hasn't been shipped out. This company reeks of scam. Do yourself a favor and read the other bad reviews that are out there- there's plenty of them! This was my first experience with them and it was a horrible one. They have lost a customer for life. Service Value Shipping Returns Quality

“Awful company”

I would never ever buy from these again, customer service is diabolical I bought a coat was over a£1000 would not exchange and waited months for a winter coat to be sent back in the spring think hard before you buy from this company, in my opinion they are disgusting Products used:None Service Shipping Returns

“Liars!”

I ordered a bag and they didn't send it, they informed me after 1 week. I don't have time to buy another one and wait. I wrote an email and they don't answer because they don't want to. Irresponsible company, I do not recommend anyone, liars. (I had ordered 2 bags for me and my friend, this is probably the reason. Actually, I was left without a bag.) Tip for consumers:They may cancel your order after a week! Service Value Shipping Returns Quality

“Not reccomanded!”

I Am not the type to leave reviews but I'm highly disappointed with this website. First they've delayed the shipment then they've even stopped replying to my email to let me know what's going on and when the box will be shipped! Please note that I've paid for the shoes on 7th September and still they haven't left their facility. Very poor customer service. Service Value Shipping

“I dont recomend”

They dont ship the orders! I made order like more than week ago- And still this isnt send. I going on vacation without things i want :/ thanks Mytheresa for ruin my mood. I dont have this kind of problems with any online shop! Service Value Shipping Returns Quality

“Delayed shipping”

I ordered several dresses for an event from this site the same day I ordered from 3 other websites. All of the other dresses were shipped and received with at least five days to spare before the event. However, it's been over a week and the shipments have been delayed twice. Now they're telling me I will not receive my order until 4 days after the event, which is two weeks from the date I ordered them. They have no expedited shipping that I can pay for, so I will have to send them back as soon as I get them. Make sure you order at least 2-2.5 weeks in advance of the date you need them. Not sure about the quality or if I even receive them at all. Service Shipping

“Fake products”

I purchased a tshirt from the italian brand The Attico, the initial price was over 400€, so I was happy to find it reduced at 245€. Only that the quality of the t shirt is so low, so cheap. It doesn't look as an authenic item at all. I will send it back. Products used:T shirt Service Shipping Quality

“Happy Customer”

I am not the type to leave reviews but having gone the reviews here I feel bad for Mytheresa. I have ordered about 5 times from them and had my orders delivered within a week. The last minute order I had during Christmas was delivered within 4 days. My return was processed as soon as it arrived their facility and that was within a week. As long as items are genuine and I keep getting good service I am stuck with them. Products used:Shoes and bags Service Value Shipping Returns Quality

“Scam”

This is a hit and miss business. Ordered first time no problem. Recently ordered and started to get the run around on shipping date. Numerous "sorry for the delay," ship date given is usually the day of the response. I asked to cancel the order and now there's no response. Made complaint with PayPal and no response to them. I suspect they will hold the funds for the maximum time or completely scam me for my money. This company is a complete SCAM.

“False Advertising”

I'm confused because I ordered a killer dress from them before and it came brand new and perfect. This time I purchased a Magda Butrym belt. It arrived completely rusted and it had worn marks all over it on every side of the gold belt buckle. I'm never buying from here again because it sounds like a gamble every time. Service Value Shipping Returns Quality

“UN-TRUSTY”

The worst online shopping experience. They delivered my package to someone at my building and claimed that it is DHL fault. Bunch of thieves and cowards. Worst customer experience ever! Careless and rude. Products used:None as I didn't receive my package Service Value Shipping Returns Quality

“Disappointing online shopping experience”

Unfortunately my experience shopping online at MyTheresa is in line with the general feedback- namely poor. Delayed shipment despite reassuring same day delivery on their app, automated and slow response, they just don't care about clients Products used:A t-Shirt and a wallet Service Value Shipping

“MY THERESA MISLEADING & FRAUD LIKE BEHAVIOUR”

My first purchase at this place, will sadly be my last. Beware of constant misleading advertising. And please don't expect a response from them when you enquire for further info. For a number of months this site was advertising 2 x cup & saucer sets - I bought this as a gift, only to discover it was 1 x cup & saucer. I've since discovered I was not the only person mislead by their advertising. Screenshots clearly show what they were advertising, but once they sucker you in & get your money - it's too late.

“Bag”

Customer service is none existent I ordered a bag for my daughters birthday that was supposed to come in the yellow box with ribbon instead it's come rolled up in tissue paper I've had better packaged fish and chips. I rang customer service who said there nothing they can do and they can't send the packaging I ordered so basically it's tough.

“Please beware of this site.”

Please beware of site. I thought they were legit. But I'm concerned they are not. I purchased Gucci boots from them and after a year of never wearing them I noticed that the size stamp on the inside is incorrect than the size purchased and the box. I contacted them and they were basically like oh well it's been a year. Although we trust some of these sites thinking they sell authentic items, still verify and do your due diligence. Counterfeit items is such a large market. Not to mention employees can make mistakes and maybe even steal. Tip for consumers:Verify luxury items once received. Products used:Shoes Service Value Shipping Returns Quality

“I read all the negative reviews after I made the purchase,...”

I read all the negative reviews after I made the purchase, and honestly I was really worried! But it turned out fine. I order a pair of Lanvin flats (on sale!) on Sun and it arrived on Wed! I was really surprised when I received the parcel. I was worried about the size, packaging and the quality (as some of you mentioned it was worn and old) as I unwrapped the parcel. But everything was just fine. The shoes were brand new and so was the box. It even came with a really nice folder (which holds the three forms to be filled if I were to return the shoes... LOL) luckily i didn't have to return my purchase! I'd recommend this site if you're purchasing something that you're sure of the size, colors and stuff so to avoid any possible returns.

Is mytheresa.com a Scam? Share Your Experience

How did you find this company/page? Online ads, suspicious Facebook advertisements, Instagram, email? You can help out many people today by commenting below.. Is mytheresa.com a scam? If you interacted with this website, what score would you give it? Please share your experience below by leaving a review. Now, let's look at some powerful fraud prevention tips.

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Are You the Owner of mytheresa.com?

If you own mytheresa.com, we’d love to hear from you. If you'd like to challenge the trust score we’ve assigned, we’re happy to take a closer look. However, please be prepared to provide solid proof of your business's legitimacy. Introduce yourself with your name (not just "Admin").
 
When domain owners contact us to dispute their trust score, we kindly ask for the following:

* Business documentation that verifies your legitimacy (e.g., certificate of incorporation, business registration, or official records with the site or business name).

* Your personal LinkedIn profile and the business's social media accounts (e.g., Facebook).

* If available, proof of satisfied customers (e.g., screenshots, not just testimonials on your website), evidence of inventory, or records of handling order cancellations properly.

We’re more than willing to update your review based on the evidence you provide—the more proof, the higher your trust score. Please note, however, that we cannot verify non-operational websites or those redirected to other URLs. Additionally, we do not verify websites involved in high-risk financial services, gambling, adult content, or illegal activities.

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