Is mymum-madeit.com Legit?

Extremely Disappointed with My Mum Made It's Poor Customer Service and Delayed Shipping

I recently had an extremely frustrating experience with the online brand My Mum Made It, and I feel compelled to share my negative review to warn others about their poor customer service and unprofessional behavior. From start to finish, my interaction with this company left me deeply disappointed and dissatisfied. First and foremost, My Mum Made It claims to have a processing and shipping time of 1-3 days. However, my order was not shipped until a staggering 35 days after my initial purchase. This excessive delay is completely unacceptable, especially considering the promised timeframe. I understand that delays can happen, but the lack of communication from the company regarding the delay was incredibly frustrating. Frustrated by the extensive wait and feeling the need to move on, I decided to contact the customer support team to cancel my order and request a refund. To my utter dismay, my request for cancellation and refund was completely ignored. Despite my multiple attempts to reach out and clarify my situation, I received no response whatsoever. It is utterly disappointing that a company would neglect their customers' requests in such a callous manner. When I finally managed to get a response from My Mum Made It's customer support team regarding my request for a refund, their proposed solution was utterly unreasonable and burdensome. They informed me that the only way I could receive a refund is if I returned my order at my own expense, paying for the exorbitant shipping charges. It is baffling that they expected me to bear the cost and inconvenience for a situation that was entirely their fault. They should have taken responsibility for their failure to fulfill my order within the promised timeframe and canceled it promptly, sparing me from this unnecessary hassle. This blatant attempt to shift the financial burden onto the customer further demonstrates My Mum Made It's lack of accountability and disregard for customer satisfaction. It is evident that they prioritize their own profit over ensuring a positive and fair shopping experience for their customers. This unreasonable refund policy only adds insult to injury and is yet another reason why I strongly advise against buying from this brand. Considering the significant delays, the lack of communication, the neglected requests for cancellation and refund, and the unjust refund policy, My Mum Made It has proven itself to be an unreliable and untrustworthy company. Save yourself the frustration and disappointment by seeking out alternative brands that prioritize customer satisfaction and uphold their promises. Service Value Shipping Returns Quality

Extremely Poor Customer Service

Just like most of the customers at MMMI, I decided to purchase the popular pink puffer tote. I pre ordered some other things that weren't to be shipped for another week. I get hit with customs fees that were larger than expected so I decide to contact them about cancelling my pre orders. Come to find out they apparently already have shipped the pre ordered items out. Like what? How does that make sense. It seemed like an excuse to avoid giving me a refund. I have read a couple reviews on a few websites and it is the same "terrible customer service" and "no refunds" complaints. A woman named Aly is in charge of replying to emails for MMMI, she is extremely unprofessional and close-minded. It takes a lot of emails for them to even reply! This is a money hungry company that will do anything and everything to ensure they keep every penny you give them. Unless you're a social media influencer or well known, they do not care about you. The financial burden is ultimately placed on their customers. This so-called business is shameful and a total scam. As cute as the puffer bag you want is, please save yourself all the stress and purchase from a company who cares about the well being of their customers. Service Value Shipping Returns Quality

THEY DON'T REFUND YOU: BEWARE

Sooo I have got a storyyy about this company. In august 2021, I made the bad decision to make an order with my mum made it. I placed an order for their famous joggers and matching long sleeve shirts and paid around 370 USD and 50 USD of duties for a total of 420 USD. I get the order and personally I was disappointed with the fitting: the joggers were super tight on the waist and uncomfortable (which is whatever maybe I should have sized up my regular size) but also the shirts were made in a way where they fell off the shoulders constantly… i knew I would never wear them because of these issues so I decided to return them to get a refund. I go return the package by the post and I was shocked at how much it costs me to return the package from Canada to China: around 40 USD for non tracked package and about 70 USD for tracked package. In my mind im thinking 70 USD is exaggerated to return items I don't like and I never had problems returning things so I decide to go with the non tracked package and pay 40 USD. The post told me it would take 3 to 6 months to get to them since it was by boat and during covid times so I stayed patient. Over the next months, I checked with them multiple times and they kept telling me that they did not get my return and since I did not get tracking, they could not tell me where it was or give me my refund. I felt helpless and so regretful of not taking the tracked package option (even though it was hella expensive). At that point I am thinking the package is lost when in June 2022, I get a note from the post saying I have a package waiting for me. I go to the post and what do I find? THAT DAMN PACKAGE returned back to me with a note saying the package was "unclaimed". So I am found with this package yet again with items I don't like again and I do not know what to do. I contact them explaining the whole story and ask them if they would take my return if I sent it back WITH TRACKING this time and they say yes no problem they'll do my refund etc. So I am here thinking I don't have anything better to do with these clothes, I still want my refund since its quite a lot of money and giving them the benefit of the doubt that the package might have not gotten to them. SO I PAY SHIPPING AGAIN like a dumbass I think alright if I just get tracking I am assured my refund so I pay about 70 USD MORE to ship it to them again in July 2022. During the next months, i am tracking the item, seeing its progress and in October 2022, it finally says it is delivered to destination. I think perfect! Here goes my refund...lol. I contact them and they tell me that they're having technical issues refunding me. After that, they have been barely replying back to my emails saying that "they'll get back to me shortly" and "fixing this soon" and then never actually refunding me. I sent them sooo many emails and I'm not even getting replies at this point (we're in January right now btw). They robbed me of so much money (around 530 USD) and I regret ever placing that order in the first place and trusting that this was a good brand. Keep this in mind, u might be lucky and this won't happen to you, but seeing these reviews confirmed for me that this is a company that robs people on the daily. Tip for consumers:Dont buy