Is myheritage.cz Legit?

“Knowledgeable, courteous customer service.”

Due to a recent power wash, I lost all of my current passwords. In addition, I had changed my sign in from the original setup. I was able to get back into myheritage account because of the help I received from customer service.

“The best "private investigators" you'll ever hire.”

Seamless. They did all the legwork…all I had to do was trust them.

“Finding family”

Have been able to trace back family members and find out things I didn't know about them

“Great source of knowledge”

Good and efficient support, lots of sources to browse. I am working with my heritage as a paying member for one year now and have renewed my account. Service Value Quality

“Scam for $$”

I searched for free and some Discoveries came up. When I tried to view the Discoveries it said I needed a subscription. I signed up for the PremiumPlus Plan and still couldn't see the Discoveries. I called Customer Service and was told I would need to upgrade. Such a scam. I requested a refund but will take 7+ days to hear back. Service Value Quality

“Terrible Customer Service”

Ethnicity estimates keep changing. My original estimate was more accurate, Also Now nearly 10% Italian, none on any branch of our well researched family tree. Also without warning they have deleted DNA research tools such as comparative ethnicity Charts. When I reached out to customer service with questions all I got from the front-end reps. Was lip service. They kept promising I would be contacted by an expert, but weeks went by without A contact. Had to call several times over a period of weeks before I finally received This contact. It was an email form type letter that answered none of the questions I had raised with customer service. Finally, their website was useless. I had gone There first to find a customer service no. None was listed. I had to search the Internet to find it. All they offered on their website was a chatbot and some Articles, neither of which were capable of answering any but the most general Questions. I realize that these estimates are guestimates, and that haplotypes And other factors can skew accurate results. Still when the updates say that your Over 50% Scottish, dads from the Netherlands, and I only had one maternal great Grandmother who was Scottish it raises questions. Then when they List you as nearly 10% Italian when there not one Italian ancestor on any branch of your Family tree going generations back, it makes you question the distinction between A somewhat reliable guestimate, and totally useless unusable info. All in all my Experience with them was very frustrating and disappointing. As one who in retirement Loves doing genealogical research this may help explain the venting nature of this review. Service Value Quality

“Avoid scam”

Extremely disappointed with this service, I sent my DNA test in January and have still have received nothing back. Not only that but I have now been charged a further £114 for an annual cost when i cannot get a reply regarding my DNA test. No updates or correspondence at all, I feel like they just want the money with no interest in providing a fair service. I would avoid and try elsewhere and am now raising a dispute with my bank. Tip for consumers:avoid scam Products used:dna test Service Value Shipping Returns Quality

“Don't use”

I was keen to do a DNA test so I paid £40 for the kit and signed up to the 1 month free trial. They deliberately waited 3+ weeks to send the kit which was their way of getting me to extend my free trial and pay an annual subscription fee. During the free trial period I tried to create a family tree and none of the records available were accurate. Absolute con artists. Service Value Shipping Quality

“No customer service unless you pay”

I wanted to download my raw DNA file and attempted to do so using the instructions listed on the MyHeritage website. The option to download was not there. I then attempted to find out why this is by contacting their customer service but it only gives me the option to use the knowledge base which gives the same instructions that don't work. In order to speak or email a customer service representative you have to pay and go premium. Stay away from this company. Their results are basic at best and you cannot do anything with YOUR DNA as they keep it under lock and key evidently. Service Value Shipping Returns Quality

“Worthless”

Beware. They will post your private information on public web. Took me months to get it removed. They offer family search in their fee, but that's free to anyone. Maybe why they joined with Geni. Would Not Trust

“DO NOT BUY THIS, try another merchant”

EDIT - I purchased a MyHeritage.com kit, still avoid at all costs! The response below from a MyHeritage representative is carefully crafted to create seeds of doubt about my complaint. But this time would be perhaps be better spent simply answering the customer service line in the first place. It looks like someone from MyHeritage.com responds to these reviews and tries to help, but that time would be better spent trying to assist paying customers who have issues. I paid for my kit and received tracking. Kit never arrived and post office claims it never received it. After 7 calls over the course of 3 days I still was unable to contact someone at MyHeritage.com. Each time I called the customer service number provided, after a lengthy and confusing button pushing exercise, I was subject to a "Please call back." message. Not worth your time, purchase another kit. I did, and I am much happier with the result. Proof of my purchase is below. Service Value Shipping Returns Quality

“Charged automatically - Refund requested- no response from anyone at MyHeritage”

Very disappointed with the customer service. There customer support number goes un-answered and no one seems to action the call back requests or emails. They have wrongly charged me after my free trail period ended, even though i had cancelled my subscription in time. At this stage i have tried numerous times to contact them to no avail. Further more there is no way for you to delete your payment details from there website. - which is very unusual. Tip for consumers:Terrible customer support. Very shady company that does not seem to respond at all! Products used:MyHeritage dataplan Service Value Shipping Returns Quality

“No response”

Customer help? Rubbish. You can't physically talk to a representative. Impossible. Emails? No response. I emailed one month before renewal of membership was due, informing I was cancelling subscription and did not give permission for an "automatic renewal " They did take my money...$251. Well... I know police are helpful and will answer my call.

“Be Careful”

Be extremely careful if you purchase an extended plan. They are ALWAYS automatic renewal. Mine went from $87. To $299. Because I apparently did not read small print. Have no idea how I missed it, as that is something I always do. Nor do they tell you that renewal rates will be 4 times higher. Products used:DNA Kit, Subscription Service Value Shipping Quality

“Creeping fees, inacurate”

This company continually raises fees and the initial advertised $59 fee is renewed at up to $299 without warning. THeir excuse is that they told you when you bought and they take no responsibility for notifying you of a pending renewal. THeir ethnic matching differs from three other services and is clearly wrong by not recognizing my mother and grandmother's proven ethnicity. Service Value Returns Quality

“Impeccable attention to the clients”

Their attention is impeccable and I can say they are known for being seriously committed. My request was replied to appropriately at the time by Julia. I will certainly continue to rely on their services. Service Value Shipping Returns Quality

“Deceptive advertising”

I ordered an access to their records search program which was advertised for $24.99. They charged me $299.00 and getting a refund is almost impossible. Customer service is available if you want to make a purchase but unavailable for refunds. I did receive an email stating that someone would contact me. We'll see. Tip for consumers:The customer service rep could barely speak English. Service Value Returns Quality

“I don't understand the positive reviews. I cannot make contact with this company.”

I was billed $191.40 for a year's subscription which I did not request. I received the email notifying me of this on 15 September but the email said I needed to advise if I didn't want this by 14 September. I emailed back and received no response. I also paid for two DNA tests and sent them more than 6 months ago and received nothing. I have serious concerns about how this company operates. I am trying to rectify these problems but contact is difficult (until now impossible) Tip for consumers:Simply stay away from this site. I have tried many ways to contact and it seems near impossible. Products used:2 DNA kits Service Value Shipping Returns Quality

“Persistent”

I had been using MyHeritage for about 3 years now linked to Family Tree Builder. Over time I had a few minor problems, usually caused by incorrect settings which were sorted out quickly. However, I had a major problem 3 weeks ago when the sites would not sync. When I contacted MyHeritage several things were tried over the first week, then I got put through to Ron and he has been reviewing screenshots, logs, and program settings for the past week. He tried many things even deleting the programs and reloading them again and finally got it working. I must admit that I was giving up but he kept going. He is a credit to the Support program. Service Value

“Non existent customer service & underhand tactics”

Have been trying to get someone to assist with a refund for a service they have charged me for and I didn't request. Website and phone message state that someone will phone you back. This hasn't happened even tho have requested it several times. I did receive one email stating that they have now cancelled my subscription but conveniently ignored what I actually contacted them about, to get a refund. Keep getting an undelivered message when tried to reply to email, stating that they blocked it. I see this is a common issue. How a company is allowed to use such underhand tactics to take money from you and offer zero customer service or support. Blatant lying on their website and phone message. Do not sign up or use this site. Absolute gangsters. Tip for consumers:Don’t use it. Bunch of crooks.

“Customer service as it should be!”

I recently received my DNA results and began to initiate a family tree. After spending numerous hours imputing names, pictures and information, I realized that I was on the wrong account one that was not a prime membership. All the information was imputed in an account that I had started five years earlier, when I began a Heritage family tree project and quickly abandoned it. I called customer service for site assistance. A wonderful, knowledgeable, patient representative, spent a great deal of time fixing my mistake. Olivia R. Thank you for your help. Rocco M.

“Highly Recommend!”

This site peaked my interest after hearing so many stories from people who used this site and discovered a lot about their origins and unknown family relations/ relatives. It is easy to navigate around and offers a lot of services like DNA testing. Highly recommend!

“Excellent Support”

I have been using the My Heritage genealogy site for many years, recording my family's ancestry. My Father-in-Law started decades ago using the old-fashioned methods of visiting people and find documents. He managed to draw up a number of family pedigree charts which made my life a lot easier when I started using their very easy system of data entry. On a few occasions I have called upon the support services of My Heritage to help with an issue or make a suggestion, and have been most impressed how they have responded in a very friendly and efficient manner, ensuring I fully understood their instructions and comments. Tip for consumers:Easy to use with an excellent support network. Products used:On-line genealogy program. Service Value

“Black ribbon missing”

I was very happy to learn how to put back black ribbon to profile cards of deceased persons' pictures. I tried everything and searched everywhere but it was Claudia P. Of Support team who let me know that I have to tick Show black ribbons under Settings. So simple but if you do not know it it can be a nightmare. And I grade her 10 out of 10 possible points.

“Service Requests Very Poor”

On January 6/23 I made the unfortunate mistake to subscribe to MyHeritage. I thought I was subscribing to a monthly subscription. When I realized my mistake I tried to contact their support system. I specifically said what time I would not be able to take a call. That is when they called. For a week I have sent emails and tried calling to see if I had any options. I have received no responses. Please consider carefully if you are thinking of subscribing