Is mygreenmattress.com Legit?

I purchased the natural escape mattress, which arrived in September 2020. My husband and I followed all of the care instructions, unpacking it immediately, and placing it on a high-quality boxspring. Unfortunately, we have never owned a lower quality mattress.Within the first year, it was clear that there were indents forming where we sleep. Again- we have followed all manufacturer instructions, and have treated our bed with care- we are of average height and weight. Nonetheless, we are left with a mattress that has developed bad indentations that are causing back pain, and are worsening. When we sent My Green Mattress photos of the worsening issue in 2022, we were told their team cannot see any indentations or visible defects, and denied us warranty coverage. Instead they offered us a 50% discount on a new mattress. So in response to our complaint that their mattress was defective, they denied our warranty claim and instead offered us the opportunity to give them more money for another defective product. Do not buy from My Green Mattress. Their product is of poor quality, and they do not follow through on their “20 year warranty”. After 3.5 years of owning their Natural Escape mattress, we have to go buy a replacement, as the problem continues to worsen, and our backs are in constant pain.

I was excited to buy my first "green" mattress. Unfortunately, 2 inch deep divots 8 inches in length appeared less than a year and a half later. I called and emailed customer service. The owner said my husband was too big/fat for the mattress I got. There were no recommended weights on the mattress descriptions and I had never purchased a mattress before. The owner was also supposed to call and come look at our mattress, but never did. Disappointed and will not buy from this company again.

Unfortunately the mattress is too firm and smaller than a regular king sized mattress. They sent me a topper that is even smaller than the mattress. Trying to return the mattress and got a snarky comment from the rep. Overall not a very pleasant experience. Very disappointed! The topper is comfortable and would love to keep it but it’s 4 inches smaller than a regular king sized mattress. Wish they would have made up for their mistake and replaced at least the topper. It’s sad because I am all for supporting family businesses

The mattress is comfortable enough but it has an unpleasant smell. The weird thing is the smell will transfer to the sheets. I was hoping it would go away but I've had the mattress since November and it's still happening. I'm pretty disappointed.

Even with a 3” Dunlap topper plus a 1.5” organic wool topper, the mattress was too firm for me. It has been the hardest mattress to sleep on, giving me headaches and body pains with next to zero sleep. I was very excited about this natural product but regret my purchase.

I purchased a mattress after hours and hours of research- they said this mattress would be ideal for side sleepers.... but after a few nights I found it very hard- but it also sinks in the middle!!! So I wake up at night with deeply aching hips and the area where the shoulders go is so firm I wake up with my entire arm having gone numb! I am very sensitive to odor and it’s been great for that but.... the pain is too much.Unfortunately it was delivered the day we had several pipes burst due to cold and the insurance moved us out of the house for 5 months. Obviously by the time I got a chance to sleep on it it was out of the 100 day window so I guess I’m SOL. So sad after all the other troubles I’ve had this year....

The mattress is nice. However, the company doesn't have their own shipping company. The mattress was shipped by FEDEX. They left it in front of your house. You have to do the rest like moving the new one to the bedroom, then wrapping and removing the old one yourself.

The ordering process and shipping were great. However I purchased the one sided echo twin mattress for my spare bedroom and it is supposed to be a 7 out of 10 for firmness according to the company, but while I definitely prefer a firm bed (and also have a Stearns and Foster luxury firm mattress and I would rate that one a 7 of 10), I’d rate the echo mattress a 9 of 10 (it was a 10 out of 10 out of the box but softened up a little bit after a few weeks use). I am looking for solutions to soften it up more, but by the time I potentially purchase an expensive topper to help, the cost will end up in a place where I would have just bought something else. Green Mattress does offer a topper, but even when discounted it is very pricey, so looking elsewhere and trying to keep it “green”

Great service. Mattress was shipped out quickly and arrived within the week. I purchased it for my son. He loves it and it has improved his sleeping. Update, didn't last very long. Already ripped up.

Satisfied with the product. Not satisfied with the delivery as it was dumped on my driveway and no attempt to knock nor ring the doorbell to notify delivery.

I purchased the Natural Escape Mattress and a Latex topper in September 2017. It's now late February 2018. I have moderate MCS (chemical sensitivity) and was looking for a mattress that wouldn't have any odors. While the Natural Escape may be one of the most comfortable mattresses I have ever laid on, and the owners and customer service are sooo nice, I wouldn't recommend this mattress if you consider yourself chemically sensitive or odor sensitve. The mattress has been off-gassing in a guest room for 5 1/2 months and the strong odor of both the natural wool and latex are dominating the room. My stepkids have slept in there without any problem, though when asked they did tell me they could smell the mattress. But I myself am unable to sleep on it because the smells have not dissipated at all. It doesn't smell like a typical non-natural mattress, it's just that the natural smells are so intense I can't take them.. I wish the company would offer a version of the mattress with wool that's been processed more to remove the smell. And I'm not sure why the latex still has this odor but it seems to be an issue with many latex products, not just mygreenmattress. A few years ago, I did successfully purchase an organic cotton and wool mattress from a custom mattress maker in NJ and I was able to sleep on that from Day 1 without a problem. Of course that mattress did not have any latex or the comfort factor that mygreenmattress has.

I know firmness preference is extremely relative, but I was initially shocked and disappointed with how firm this was. I've come around. Despite the firmness, I've always slept very soundly on this mattress.

Only because I wasn’t really aware of how firm the mattress is. It feels like a box spring. We had to buy a mattress topper because it hurt so much.

Not super happy with this bed. Got a pillow topper for half off after wanting a return... but...

I love that it is 100% natural truly. Customer service was great. But my first delivery was wrong. Neither box that I received had "my green mattress" on it. Overall I am pleased with my purchase!

The mattress is comfortable, but there is a smell. A heavy latex smell that penetrates my mattress pad and sheets and pajamas. Smells like a box of band-aids.

I have two mattresses from MyGreenMattress: A Pure Echo, which is rated as a 7 on the firmness scale and a 2016 Natural Escape, which is rated as a 6.5. The Pure Echo was for my son, but as I also needed a new mattress, I tried it out to see if I would want one, as I typically like mattresses more on the firm side. I found the Pure Echo extremely hard, like sleeping on a padded, carpeted floor, but one step softer, hard. After a couple of nights, I moved it into my son's room and called MyGreenMattress to describe the issues I had with it to see if I should try a topper or get a different style bed for myself. I was told the latex topper they have is soft and because I sleep on my back as well as my side and like a firmer feel, it was recommended I try the Natural Escape. Since the Natural Escape was listed as a 6.5 (give or take), I figured if anything it would be too hard given my experience with the Pure Echo and I would just add a topper if needed. A short time later they listed their 2016 version of the Natural Escape and after some back and forth emails with the company to see if it was worth the risk of buying a non-returnable mattress, I was told the discernible difference was that it would feel more bouncy. According to the website it had the same comfort, support and firmness rating, so I took the leap and purchased it.Much to my dissatisfaction, the 2016 Natural Escape is SOFT! So soft that my rear end sinks into it when I am lying on my back, putting pressure on my lumbar area. For reference, I am 160 lbs, so not so heavy as to strain the bed's support system. The cover is also loose to the point that I can pull it up at least three inches. Perhaps this is why the bed feels so soft...the cover isn't tight enough? I'd give it an overall rating of a 2 for quality, comfort, and falling short of the description on the website and how MyGreenMattress employee(s) described it. I understand that firmness is subjective, but when the same company/website lists one mattress as a 7 and another as a 6.5, there shouldn't be that huge of a difference in firmness. Perhaps their current version of the Natural Escape is much improved and feels completely different, but that wasn't what I was told. On the flip side, if I was reviewing the Pure Echo alone, I would rate it as a 4.5. The bed feels very well made and strikes me as being high quality. I also loved the fresh and clean wool smell that has since dissipated. I deducted half a star because I feel it's more an 8-8.5 on the firmness scale, but you could find a topper to suit you to make it more comfortable if it's too hard. If I could do it over again, that is definitely what I would do.***In response to MyGreenMattress, I did email the company prior to purchase and was told the main difference was that the 2016 version was "more bouncy," not softer. I also emailed twice after I received the mattress to see if there was something I could do to make the mattress firmer and was told that they were having a hard time coming up with a solution for me, but I could try a compressed wool topper, but they didn't know where I could get one.

I was very happy with my experience with my green mattress. I love my new mattress. It is firm and did have to air out but I love the quality and fact that it has no chemicals!

Date of experience: May 08, 2018

Good mattress. would've perferred a bit more firmness.