Is monstertransmission.com Legit?

“Monster transmission owners are hidden harbor, makes sense since they don't answer support calls”

I purchased a transmission and it didnt last 5 days, ive been trying to get a hold of these people and its been almost a month now. Did some googling and found out they are owned by some kind of investers names hidden harbor capital partners down in Boca raton fl. I'll be sending them a letter next. Service Value Shipping Returns Quality

“A zero. They sell phony products!”

They are the worst. Took over 6 months for them to respond and finally agree to "honor" the warranty. Sent the transmission back costing me almost $700 in shipping. They another transmission that was worst then the first one. Took another 3 months to get them to look at this one another $700 shipping. They sent that back and still does not operate. I now have to a transmission shop to rebuild there transmission. Do not buy from monster transmission their products do not work and they Will Not fix them. Totally disgusting

“Leaking brand new transmission and no support”

Bought a brand new transmission and it leaks. It doesn't even have 5 miles in it. They only offer a 90 days warranty, which is crazy short. Stand by your product and offer the industry stand warranty period. When called they were dismissive and unhelpful. Like they were doing me a favor by letting me buy their transmission. Buyer beware! Products used:200-4r ss transmission Service Value Shipping Returns Quality

“Ridiculous policies”

I ordered some wave plates. It took too long to get them so I bought elsewhere. When I called to set up a return (after an email, a chat and 2 phone calls they tell me I did not request a return for more than 48 hours it may not be accepted. Yes 48 hours. When I told them that wasn't much time, they said "it is in our terms" like that made it right. I will NEVER buy from these scammers again and I suggest everyone stay away from these crooks.

“Auto repair shop review”

I've been buying and selling transmissions for years and this is by far the biggest mistake I ever made, when we got the transmission not all the seals were installed and we caught it, we installed the transmission and it went out in 200 miles now we've been sitting on it for weeks because they want it sent back for inspection that they can't even get it picked up, meanwhile my customer is without their vehicle. 20 phone calls later maybe I'll get somewhere but I still got to wait for them to rebuild it and send it back and they don't want to cover fluid or all of the labor costs and that's not fair to the consumer, needless to say if you want a junk transmission and the runaround trying to get a warranty call these guys.

“Great sales, horrible followup”

The buying process went pretty smoothly, but once it shipped they didn't seem to care anymore. I had questions right away after the install about how it didn't seem to engage properly and felt a bit off. Their only response was to send it back for a warranty check at my expense. Wasn't worth doing that so gave up and figured for a 25 year old truck it was all I was going to get. A year later and I find out the torque converter I got from them was probably defective and the source of the issues. Tried reaching out to find out if there was anything they could do but they won't respond. So another thousand plus dollars and hopefully now it will be fine. The transmission itself always seemed to work. Products used:4L60-e transmission, torque converter Service Value Shipping Quality

“Terrible company to deal with”

Purchased 46RE transmission with additional warranty that was recommended by the salesman. Transmission lasted one week. Took almost 2 weeks to get replacement. Filed a labor warranty claim and received $175 out of the $965 it cost to change their defective transmission. Will never deal with them again. Products used:Quickship transmission Service Value Shipping Returns Quality

“Marine veteran shafted out of 3200.00 for a transmission”

My husband has been trying to get a transmission for over 6 months now. The first transmission was leaking….didn't have thread on a bolt hole….sent back only for them to screw the order again and send him the wrong one! This is ridiculous…we just want the transmission that we paid for….this is a sorry company to treat a veteran who fought for your freedom! *******278 this is my number….do yourself a favor and call me regarding this matter. Tip for consumers:This is ridiculous and outrageous!!!! Service Value Shipping Returns Quality

“Sold me the wrong trans”

After selling me the wrong year of transmission they stopped calling back while I was trying to return it and just left me with a trans I can't use and none of my money back. These people suck Tip for consumers:Don’t waste your money Products used:Non they ripped me off Service Value Shipping Returns Quality

“Zero stars if I could”

Ordered stuff from them and THEY sent the wrong parts! I have a 1992 700r4. Would not refund my money. I don't see them being in business for much longer! They will probably just change their name and continue with the poor product and service. Going to take them to court and ask for punitive damages. Tip for consumers:Don’t use them unless you just want to throw money away Products used:Kit and dent cable Service Value Shipping Returns Quality

“Lifetime warranty my $#*!!”

Unbelievable I believed this malarky made it 600 miles and it died tried calling several times finally got a response to fill out email warranty claim never heard anything after that again several calls these guys are supposed to be the best not even close charge big money which I don't mind paying but this was sub work I'm an average guy with good mechanical skills the tranny was in a 87 chevy half ton not that hard to work on never again with this company and all my buddies will hear the same! Order number ******* Guy M. Waterford Pa

“Terrible company”

Paid good money for a custom built converter, what they sent me was an off the shelf unit that was not built to my specs. They sent the wrong converter but claim it's the right one. They say I can get the stall reset if I pay to ship it back, but they won't give me the shipping info to send it back. They don't answer the phone and refuse to return my calls. Stay far away from this company. Tip for consumers:Do not buy from this company. Products used:Custom built torque converter Service Value Shipping Returns Quality

“Warning, Stay far away from Monster Transmission”

Monster Transmissions are GARBAGE! They rebuilt my Ford 4R70W transmission incorrectly three times! And they blamed me for the three failures that were their fault. I had a local shop repair it correctly!, Fortunately I ended up getting my money back for the rebuilding cost but not shipping. Stay away from this company. Tip for consumers:Don't even consider using Monster Transmission. Products used:None, I ended up having a local transmission repair my Ford 4R70W transmission correctly, then after fighting with Monster Transmission for several months they finally agreed to give me a refund of the amount I paid for the rebuild, but nothing for all the money I paid for shipping. Service Value Shipping Returns Quality

“Avoid this company at all costs”

Scam alert. Purchased a transmission for $3700, canceled the order within 24 hours and they didn't want to refund me at all. After calling everyday they eventually refunded $2700 and kept $1000 of my money saying it was a restocking fee. So it cost me $1000 just to call them and cancel a day later. Horrible, horrible business. Tip for consumers:Avoid this company

“Horrible company do not use monster transmission”

Do not use monster transmission I wasted over 3500 and they sent me the wrong transmission with used parts I have never felt so scammed in my life the transmission lasted 10 miles and they refuse to refund me they lie even tho I record the conversation and prove them wrong. I will be taking legal action. Tip for consumers:I've never left a negative review in my life and this will not be the last thing I do I will be taking legal action this company is a scamm quick to take your money and there's no way to refund and they have an excuse ready for everything you can say. Products used:Rpm transmission Service Value Shipping Returns Quality

“Wouldn't go anywhere else”

I new I wanted a build transmission to handle my ls base swap to be reliable to hold up to my power and only name I could think of was monster we had sum hiccups but monsters amazing customer service handled everything promptly with amazing service to get everything taking care of! To make sure they have a very satisfied customer! They went above and beyond to make my dream car complete with a monster transmission! Thank you all for everything u have a customer for life! Special should put to Lucas s for going above and beyond to get my flexplate figured out very promptly awsomr job guys keep up the amazing job Products used:Rebuilt transmission Service Value Shipping Returns Quality

“Stay away from Monster Transmissions!”

Don't buy anything from Monster Transmissions! I purchased an AOD transmission and it was failing from the first time I installed it. Leaks from the shift shaft and soft shifts. I contacted them and they made me rebuild my governor then told me to take it to a transmission shop, which confirmed it was a faulty valve body. The delay in their responses and actions they made me do caused it to go past the 30 day warranty and now told me to deal with my bank for the refund. They are masters at hiding from their faults and putting the blame and cost on the customer. A total waste of money and time. Go somewhere else for your transmission. Tip for consumers:There are so many other options. I wish I read all the bad reviews before I made my decision to buy from Monster Transmissions. Products used:Have to now pay over $1000 to get a transmission shop to fix this DOA transmission. Service Value Shipping Returns Quality

“Horrible Experience”

I ordered a transmission. Put it in, it didn't work. I thought I didn't align it correctly so I called them and asked them for a solution because of this phone call they will not warranty the transmission anymore. It turns out I installed it correctly I ended taking my truck to a mechanic that told me I installed it correctly, it's the transmission that will not work and needs to be replaced. So now because I thought wrong and it's actually their transmission that was faulty they won't warranty it. Horrible company and customer service. Service Value Shipping Returns Quality

“Do not use Monster Transmission”

I Urge you to go somewhere else... They pay people to do good reviews. They asked me to do a 5 star review for money off my transmission I purchased a $3900 transmission with a 3 yr warranty. I received the transmission and on the very first test drive, 3rd gear was not working. I contacted them and they wanted me to pay an additional $800 for them to fix it. For 3 months I fought with them to fix it for free, but they told me that it was my fault and the warranty would not cover the shipping or bench time. I cut my losses and purchased another transmission from a local dealer

“The warranty is a joke”

I purchased a transmission from these guys and I had a big oil leak. They required me to take it to a certified transmission shop for evaluation and repair. It cost me over $500 to have it fixed. I got a reimbursement check for $275. Avoid these guys or get f**ked. Tip for consumers:Warranty is a joke! Products used:transmission Service Value Shipping Returns Quality

“What happened to me when sent the wrong part”

I ordered 3 parts from Monster Transmission, one of the parts was a transmission bracket for a Edelbrock carburetor to a 700r4 trans.$69.95. Was sent the wrong bracket! They admit the part sent to me is wrong! They then recommended the right brackets number which they do not carry. They refuse to let me return the part or refund my money! They admit it is the wrong bracket and still refuse. Why, because I took it out of the vacuum sealed package. Why did I take it out of the package because they want of picture of the problem! WHAT RATING WOULD YOU GIVE THEM? Tip for consumers:Would definitely not recommend this company for any reason! Products used:will look on the internet for another manufacturer or will make my own. Service Value Shipping Quality

“Total Garbage”

Monster Transmission is complete garbage, the company is a total scam, you will receive a junkyard transmission! Don't buy into the fake claims on their website and don't fall for the fake one line reviews on scam review sites like TrustSpot (also a scam to create fake reviews for your own company). Check out the BBB site to read how they have scammed thousands of Americans with their garbage, every person at the company is a liar and part of the scam. Unfortunately they are based out of Florida which is the scam capital of America, the AG of Florida will not help you and actually make it easy to commit fraud with no threat of penalty. Don't believe the FAKE 'reality tv' shows, they get their parts for free in exchange for advertising. Tip for consumers:Avoid the product Products used:Transmission Service Value Shipping Returns Quality

“700r4 to 292 mating”

Called for a flexplate to put a 700r4 trans on my chevy 292 inline six engine they got all the info they asked for and said yes we have the correct one we will send it ups right away.7 days later still did not have it i called was told they were waiting on a call from the manufacturer so i told them to cancel the order then thet said wait a minute then they said it just shipped.Three days later i recieved the flexplate and nothing about it was correct wrong crank size wrong bolt pattern etc.I called to demand a return slip waited on hold for 10 nminutes then was told they were closed fri sat sun they could have said that to begin with.Myself and my shop are done with them poor service wrong parts extensive delays something we do not need very disattisfied i would give them NO STARS Tip for consumers:some time frame Products used:used none wrong part was shipped Service Value Shipping Returns Quality

“Monster transmission is garbage”

Absolute horrible customer service! Took six months to get the transmission. The thing blew up after 3200 miles. Absolute garbage transmissions! Do not go to this company for anything! Service Value Shipping Returns Quality

“Do make my mistake”

I paid for a transmission it quit can't get any one to return my call and I haven't gotten my 800 core back yet