Is moda-london.com Legit?

Order two coats which after 3 weeks only one arrived very poor quality. 6 weeks later still not recieved the second coat be back and forth with customer service just keep saying the same thing so I am not no coats and out of pocket would stay away from this website

Absolutely disgusting website & service, so misleading, it’s not the uk based company, quality of goods is awful, customer service is dreadful…. You will only lose money using this company. I am out of pocket with the purchase and then a extra £25 to send them back … STAY AWAY ….

Not even worth one star, I paid for a dress jumper, which is now no longer on the site. I have not received it. I had a really suspicious message from supposedly avri saying there was a problem with my delivery address. The address was correct!! I questioned this and people withdrew from the message. I would never recommend this site.

I purchased a pair of boots, but then read the reviews and immediately regretted it. Tried to cancel the order, but the company said it was too late. When the package arrived,I dreaded opening it, but when I did I was pleasantly surprised they were exactly how they looked on the site and fit lovely,are warm too. Could not recommend enough

NOT WORTHY OF 1 STAR Ordered boots which EVENTUALLY arrived nothing like described or pictured on website, can return within 14 days for refund, however, returns are to China and prob wont arrive within 14 days STAY AWAY FROM THIS COMPANY false advertising not worth the hassle, which I think they actually rely on

This has been a lesson...I bought a dress for around £50. I tried to cancel minutes after purchasing, but they said it was impossible to cancel. After the item arrived, it was clear that their return policy was all part of the scam. The dress arrived and was the wrong size, not accurate to the photos and poor quality. They said they would offer a refund but did not pay for the return postage. They are legal to do this. However, I feel they are exploiting a loophole as they highlight that paying for the return back to China will cost the same, if not more, than the item itself. They did offer a partial refund but because the item was not as descibed I don't feel that this was enough.This has been a lesson to check reviews and the return policy before buying anything online. Also, don't be fooled by the branding. Despite the name, it has nothing to do with London and they steal photos from other sites to miss-advertise products.

I wish I'd seen these reviews before I ordered from this awful Chinese company. I was drawn in by the name and the deceitful photography. I ordered the Alice Leroy "coat". Having seen the reviews too late I was prepared for the absolute rubbish that was delivered over 3 weeks later. If it seems too good to be true it usually is!

For future reference I will check out trust pilot before I make a purchase going forward. Ordered the supposed quality waterproof boots ready for the wet winter dog walks. Which took weeks to arrive. When they finally did arrive and I opened the package I was shocked at how flimsy and cheap they looked, nothing like they did on the pictures. However I thought I would gave them a try. I have wore them a handful of times only twice in the rain. The 1st time they were fine and I thought great, warm dry feet. The second time not so good. I may as well took the boots off and walked in my socks one of the boots were leaking so bad. I found an email address online and contacted customer service, after taking a couple of days each time to reply and them offering me a percentage discount off a future purchase, and said I can keep the boots or give them to a friend which I kept refusing. They eventually replied saying I had 14 days to return the item and that time has passed, but as a valued customer they will give me a percentage discount. I didn't even ask for a refund I just wanted to return them for a pair of none leaking boots. Surely any footwear item should last longer then no more than 5 wears, which were no longer than an hour, and only twice in the rain. So from this experience and rubbish quality boots. I will certainly not purchase anything from them again nor could I recommend them.

AVOID THIS COMPANYINFERIOR QUALITY CLOTHES MISLEADING PRODUCT PICTURES TERRIBLE CUSTOMER CAREMISLEADING INFERENCE THEY ARE LONDON BASED - YOUR PURCHASE ARRIVES FROM CHINA WITH RETURNS AT YOUR OWN COSTIF YOU COMPLAIN THEY NEGOTIATE A PARTIAL REFUNDAVOID THIS COMPANY

Chinese supplier using a name to deceive you in to thinking you are getting a quality product. Items described as cashmere with are in fact viscose. Very naughty, trading standards should have more power on the internet and fine sites like this.

Received item was not as shown or as expected. What I bought was a patterned polyester jumper. Looking at the photo it as a knitted item. When I received it it was thin, shapeless fabric with a printed pattern. It was definitely not worth the cost. I wish that I had seen these reviews prior to buying as I would not have made the purchase. A bad, bad, buying experience.

Bought a pair of boots, they don't look anything like the picture on their website, utter rubbish quality and they do not reply to any of the emails or comments on their website. Firms like that should be not be allowed to trade. And I can't unsubscribe from their emails - appalling firm. Do not buy from them.

Yes same here received an item but not fit ok but when try to return or exchange just get the same response as others and unable to contact directly or reply to emails. Will keep watch and fingers crossed those trying to get refunds are successful. Not a good feeling but the first time have experienced so will take more scrutiny before using new websites. Thanks.

This company do not make it clear that they are a china based company , which as it has London in the website title , you can be forgiven for thinking its a British based company. they make it very hard to return products (at your own cost), and do offer a 20%discount to keep their cheap clothes that don't fit. avoid at all costs.

Order not received same as other review - problem with my address, usual address given to them problem with shipping etc. Don’t waste your time and money, said they would credit minus the shipping cost but I don’t believe goods were ever sent. Taken it up with my credit card company. Zero star experience!

Like everyone else, I wish I had read the reviews because I would not have purchased from Moda London. Also I didn’t realise it was coming from China and definitely took longer to arrive than advertised. The raincoat looked thick and decent quality in their photos but when it arrived it is made of some cheap material. I’m just hoping it is actually waterproof!! The raincoat was £50 so not cheap. And to return you have to pay postage. Absolute joke. Don’t buy from them

Can we not do something about this terribly dishonest company. I ordered shoes in Early August.I have had many emails with excuses like "not given correct address" miniscule refunds have been offered but no sign at all of the goods. They clearly have no intention of honouring the purchase,or giving a full refund. How to get them closed down??

Oh no. I feel into the trap too. absolute junk sent and nothing like the picture. I am disappointed in myself, but this false advertising is criminal! You expect to buy what you see. Hope you're reading before your money is wasted

Wish I had read these reviews first. Ordered a gorgeous jumper from Moda-London. Lovely thick knit wool with a rolled over thick knit collar and a gorgeous grey colour. Received a cheap quality brown knit jumper with a completely different collar. It’s a sale item they’ don’t accept returns’. Clicked the link to return and upload photos but the link only connected to the shopping page. Have emailed them. Awaiting response. Essentially I’m expecting that I’ve been scammed.will update after their response.

Item arrived late and only vaguely looked like the picture, extremely poor quality, I wouldn't have bought it if I had read other people's reviews. It seems returning an item for a full refund isn't worth attempting. Do not touch this company with a barge pole.