Is mobilefun.co.nz Legit?

“** NOT a NZ company **”

If you're ordering from NZ thinking the website www.mobilefun.co.nz is in NZ. IT'S NOT! This website is an online shop Based in U. K. There's a physical Mobile Fun store based in Dunedin according to Facebook. I ordered on 6th September and it has been 4 weeks and still nothing. No tracking details, no updates. After 3 weeks I enquired via email and they replied back that it left their Warehouse the day after my order was confirmed and that the "delivery service" I picked didn't offer tracking. LUCKILY i only ordered a phone case, but the transaction was around $36 in total - but money is money and I've paid for something that probably will never arrive so I've wasted that money. The website has no indication that it's operating and being managed outside of NZ so they are extremely deceiving. Service Shipping

“No delivery”

We ordered 4 iphone cases on the 6th Feb assuming this company was shipping within NZ, its not a NZ company. Despite paying for tracked delivery 3-6 days we still have not received any goods a month later. The tracking number is a uk one so goods are being shipped from there, and all it says is 'sorry there was a problem, please try again later'. We don't know even if goods were ever shipped.

“Poor Services”

Made an order, they claim they have sent it. Almost been 4 weeks now and have had no work on order. Asked for a refund then asked me to return the item for the refund (which I obviously never received). WORSE STORE I have ever dealt with. Unprofessional, unethical and immoral. Do not recommend. Tip for consumers:Avoid this site. Do not recommend. Products used:Cell phone case Service Value Shipping Returns Quality

“Official HTC 10 Ice View Case - Black”

Purchased this awesome protective, responsive cover for my HTC 10. Mobile Fun had competitive pricing and although offshore the delivery was better than I expected. Easy and hassle free transaction. Try them and see what you think.

“Ships From The UK (Delivery Takes 3-4 Weeks)”

Hey guys, as noted on many other reviews. Their products get shipped from the UK through the US and then to NZ. They charge $40 for DHL Express delivery that should take 3-4 business days (as stated on their website). But in reality it takes 3-4 weeks. This is where the issue is with many people. Its clear they are clipping the ticket by charging you $40 for DHL Express delivery but sending your package through DHL Economy (slower but cheaper method). As a first time customer. I'm pretty disappointed. I will not be using them again.

“Ship from the UK and items didn't arrive”

Ordered under impression it was an NZ based company, but items were shipped from the UK with a 7-15 working day delivery. Items never arrived and refund given. Misleading to order from. co.nz website when they are the other side of the world

“Almost non-existent customer services and product work as advertised.”

I bought 2 Veho M2 speakers so that I could run them in twin stereo mode. Unfortunately, after several days of tinkering I've not been able to get the speakers to pair with each other. Neither Mobile Fun nor Veho have been helpful. Customer services responses are extremely slow and, so far, useless. I have found no help pages, forums or troubleshooting guides anywhere. If I'd realised how little support there was for these speakers I would not have bought them. I purchased these through the New Zealand Mobile Fun website and I now face the tedious prospect of having to return them to the UK. I am not happy at all.

“MobileFun”

I've purchased a number of cases & accessory items for phones over the time MobileFun have been in business - every single time they do exactly what they say and do it as promised on time no fuss no problem - other could learn from them.

“Customer service so sucks no response”

I purchase the screen protector step by step i follow until to the payment step which is show error and i tap payment button after that it's show success also gave me email the confirmation order but when I checked my bank account i got double charge for that item which is made me shocked and i contact the customer service of this company but I don't get any response until now and my money gone also the order I don't know when they gonna send to me. It didn't show anything. Someone can help? It's looks like a scam. Be careful Service Value Shipping Returns Quality

“Easy to use”

MobileFun were really good to use. Their website was easy to navigate and they had a wide range of products for me to choose from. I am really happy with the service. I got exactly what I wanted and in pretty good time. I'll be using their services again.

“Takes a while to deliver goods to NZ”

Looked at this site because of the they had items that aren't readily available anymore. When I looked at the ETA for delivery using the regular mail, it showed 4-8 days. In fact it took 17 business days to arrive in New Zealand. If you don't mind waiting that long for an item, then get it from these guys. Otherwise, find it somewhere else.

“Not a. co.nz website”

Buyer beware. This is a UK based website posing as an NZ based site with. co.nz at the end of the URL. International mail from the UK has not been being sent for some time now and if I ever receive the item I purchased, it'll probably be next Christmas. Don't get fooled by the. co.nz URL.

“It's a scam with a British location to deceive”

I purchased two Macbook Pro screen protectors but received it in the post to see the product opened (package was not opened) and only ONE film side. They are slow at replying and do not have proper contact details, like a contact number. They are using the. co.nz link to deceive New Zealanders and this is unacceptable. Value Shipping Returns Quality

“Extremely poor service and still no product!”

I've waited 18 business days (or basically about 3 whole weeks) and still the product I purchased hasn't arrived? I emailed them after about 15 days (which they say should be the maximum number of days before it arrives) and they said to contact them again if it still hasn't arrived. I did so and 24 hours later still haven't heard back from them, nada, zip, zilch. WARINING: Do not deal with these guys unless you want to get ripped off!

“Deceiving and waste of money”

Buying from a NZ site it seems like it would be a NZ based company but they were shipped from the UK so took nearly a month to arrive. I purchased a glass screen protector for my exact model of phone and it doesn't even stick down at the edges so the buttons close to the edge don't work with it and started to lift the rest of the screen after a couple of hours. Waste of $20 and time waiting for it

“Masquerading as a New Zealand based company”

The. co.nz url makes you think it's a New Zealand based company when in reality it is not, they ship from the United Kingdom. I paid $8.50 for shipping thinking it was coming from somewhere in New Zealand where this would be a tracked shipping option, but it was not tracked. It has been 6 weeks and I still have not received the item I ordered, when I can order items from China off a site like Aliexpress (which is infamous for having long shipping times) and have them arrive before this order has. I have no idea where my order is due to it not being tracked too. I would recommend buying from a New Zealand based company if you need or want the order within a week. Or two. Or a month. Service Value Shipping

“Out of NZ has never been a problem”

Never had any issues with the site being in England, the freight times have always been as expected for snail mail, goods always arrived well packaged and as described/selected. Have used these guys on many occasions in the last 3 years and never had any problems personally. Mal

“Mobile phone wallet”

Excellent website for information and products available. I live in NZ and because it was an NZ website I expected to have delivery of the wallet within a day or so and was surprised when the item was sent to me from the UK and therefore took 10-15 days to arrive. Apart from this excellent service.

“Good range to select from, at a good price.”

Glad I found this website and not just because the product I wanted was cheaper than elsewhere. The service was good and the communication from time of purchase to delivery was friendly and professional.

“No product no reply”

Brough a s20 case have not recorved it and its been 17 days, have emailed with no reply. Really dissapointed that this sites portrays to be a nz sight i only reliased it wasnt when i had made the full purchase! Really pissed off

“NOT AN NZ COMPANY!”

Do not use this company! Was completely deceived by the. co.nz URL otherwise I would not have ordered from this company. Ordered a screen protector for my S20e as I was getting the screen repaired and wanted the protector ASAP to prevent me from breaking it again hopefully. But 3 weeks later and this has not arrived yet plus no tracking on the parcel!

“Downright sneaky and dishonest! MobileFun NZ... Yeh right!”

WHY WHY WHY do you suggest switching to MobileFun NZ to shop when the order ships from UK! 1 Month delivery time just to save a few dollars. Sneaky misleading and dishonest. Never again. Will pay bit extra and get my order within a week from NZ in future.

“Non-existent customer service”

I ordered 2 phone cases on 28th August and was told one of them was out of stock but had been reserved for me and would be sent when in stock. The item that was in stock arrived fairly quickly but I'm still waiting for the other. It is now in stock for the second time since I placed my order, I've had no message to say it's been sent and the company are ignoring my requests for information - I have messaged them 5 times now via their website, email address and Facebook page. They don't provide a phone number and even if they did you'd have to ring them at some inconvenient time to get them within their business hours, since despite the. co.nz URL they're in the UK, not NZ. It's not worth the hassle. Avoid. Wish I wasn't almost $65 to the bad.

“Failed their own delivery timeline”

I ordered 2 items from their website as they offered the best price. Halfway through their stated "7-15 working days" (standard mail service option) for delivery I contacted them to ascertain the whereabouts of the items. I was then advised that they were being sourced from the UK (and not from NZ or Australia) and were still in transit. Once the 15 working days were up and I still hadn't received the items I again inquired as to their whereabouts, only to be asked to supply my delivery address, which was exactly as it was on the original order. I've also made it clear to them that nowhere on the webpages advertising the items I purchased does it have a rider stating that the goods may be sourced outside of NZ and Australia. If I'd seen that on the website I wouldn't have purchased from them.

“Dont use this site”

I ordered my phone cover 3 weeks ago, still no sign of it. I did not realize it was UK based. Do not order from this site if you hope to get your order. Tip for consumers:Dont Products used:Phone cover Service Value Shipping