Is mlbshopeurope.com Legit?

Ordered two balls on 9th August. You’d think it would be a relatively easy order, but no. 10 days later I received a - your order is delayed email, this I am pretty sure means we completely forgot about your order. Hours later I receive a posted email which pretty much confirms my suspicions, they had forgot. Not the first time I’ve had this from here or another fanatics run enterprise, sometimes they arrive on time, sometimes late and sometimes not at all, trains are probably more reliable. Product if it arrives is normally good, it’s just the waiting for them and wondering if they’ll turn up.

Size guide was all wrong for the hat I ordered. Talked about “90 day returns”, but they charge you nearly the cost of the product to return.Update: after a bit of delay, the customer service team reached out and were quite helpful in making sure despite the fact that the product didn’t fit - that the overall experience was as good as could be.

After reading some reviews I got a bit stressed but I decided to take a risk and purchase few items. I can really complain with my experience two of my first item where dispatch within two days and the last item was dispatched the day after all of them with a next day delivery option.I got all information email (confirmation,tracking etc etc). I would purchase again from this website.

EDIT 3 : The package arrived. Not sure what caused the initial blunder. I am happy with the product and with the service I got after contacting their FB team.EDIT 2 : Fanatics Facebook Messenger - they were helpful and responsive. I have my confirmation and my tracking now. So I’ll boost from 1 to 2 stars. If and when my package arrives I’ll add another update.EDIT 1: I have since found an email address, customer.services at mlbshopeurope.com for anyone looking, the cynical part of me is not at all surprised this hidden elsewhere on the website (rather than on the Customer Service page). Let's see if they respond.Ordered a Dodgers Jersey days ago.No confirmation email, yesterday I got a dispatch notice email but the only text inside it was "Incorrect locale information provided" - concerning?There is no way of contacting anyone within the company. The chat service goes unanswered (having monitored for hours), their social media channels are no better, I have tried reaching out to Fanatics (who I believe are the parent company).I worry I might have been conned.

Ordered from these guys, they didn't send a confirmation email, nor tracking number. After reading the reviews here I was a tad worried. I contacted them via email customer.services AT mlbshopeurope.com. Received an automated email saying "For a faster response, you can chat live with one of our Fan Advocates from 9:30 AM GMT – 5:00 PM GMT."Went to their website, tried to follow up the query and got an annoying bot. It was not an easy thing to navigate and took some frustrating fiddling to find the information I was searching for. Was not helpful. (Cant enter a order number if they never sent it to me.) Finagled it by submitting my phone number and email and then viola I finally had a tracking number.From there though, it was relatively simple and easy. They used Fastway Couriers (which in my country I've found to be quiet reliable). Delighted to find the order already in my country and I promptly received the item that afternoon. All in all, from purchase to delivery took exactly a week. Item was legit merchandise and good quality. 3 stars because of the pain in the backside web navigation and the bot.

Very good product. Staff friendly and helpful. Value for money

Fast delivery and great, high quality items.

Everything went really well. I got my email right away and tracking code two days after, worked fine. In two weeks got my order without difficulties.

Date of experience: July 15, 2024

The offers and the Price

Excellent service and reasonable prices

Excellent product and delivery service

Placed an order for a Orioles Jersey. Paid for next day delivery. Find out this is a false promise. After scouring there is no official customer service. Had to go through Fanatics twitter account to get answers. After being told 5-7 days wait and waiting 8 days still no shipping update and or communication. Had to chase again via twitter to be told it was being reprinted and it would be a few more days. Took 3 weeks to arrive. DO NOT PURCHASE FROM THIS SITE. TERRIBLE SERVICE FROM START TO FINISH.Jersey is nice though

Ordered a t-shirt for my girlfriends birthday (6th August) present on July 1st. At the time of order it said the item would be available from July 20th, it is now 9th August with no sign of the item. Emailed the company several times with no real response and track my order on the website shows order is still pending an expected delivery date of 3rd August. Will absolutely not use this company again and advise everyone else against doing so!!!!!

Comparing MLB.com with MLBShopEuropeMLB Shop Europe is only a way of brushing up MLB.comWe fans in Europe are being treated like second class we don't fit the BILLItems sold on MLB Shop Europe are manufactured at the same factories and Countries so why can't we purchase same items as MLB.com?

So, I ordered a t-shirt on the 7th December. 30th January I've heard nothing and don't have the t-shirt. I'm bemused how this company makes a profit - if you have the t-shirt, send it, if it is on order, keep the customer updated, if you cannot source the t-shirt, refund the customer and tell them you are doing so. This is ABC stuff. PS Fanatics own Kitbag, so if you have had the same experience with them, you know why.

Ordered a Seattle Mariners hat from their website on 28th of June. After getting the Evri tracking information on the item, there was no further updates. After a week I emailed customer support which told me to wait another 2-3 business days as they were experiencing courier issues. After waiting I checked my original email receipt which now stated the item had been returned and that I was to get a refund on my purchase.After another email to customer services I was told it was returned for unknown reasons and I was to make another order.No offer of a discount, no real reason given. AVOID!

Ordered a single jersey was meant to arrive on the 8th, got an email on the 9th saying it had been delayed and hadn't even shipped yet. Requested cancellation and refund, will never use the website again.

Great deals

Absolute rubbish. Expensive shipping costs are forgivable considering items are shipped from the US but communication was awful, as order tracking does not seem to update and the website didn’t accept my order number to check the status. This also meant I had to contact customer services to arrange a return at my own expense, meaning the total cost of shipping will be 25% of the item’s value, which makes no sense. Will not be shopping here again.