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Just wanted to share a great repair experience with Maui Jim, supported by Tony.BI had a pair of sunglasses from 10 years ago, it's badly scratched. I recently discovered Maui have an after sales service to repair lens, after submitting this request, I was assigned Tony whom has been super responsive to helping me throughout the entire process. He has even gone above and beyond to ensure my repair is going to be returned as if they are a brand new pair. Super impressed with the entire process, will be buying more MJ's in the future.

Highly recommend Maui Jim sunglasses. Have been buying them for the last 20 years. Superb build quality and vision in bright sunlight outstanding. Outstanding customer service (prompt, cost) should you need a slight service. Very knowledgeable staff who are always eager to assist with any enquiry.I buy new glasses direct from MJ to ensure they are authentic. First class product and people in Guildford.

I've had several Maui Jim glasses because I keep losing them. But each time when I've had a problem with the lens, or something's happened they have been brilliant at repairing them - really speedy and courteous service, with great after sales care and support. They really are the best in customer service - thank you!

At last, normal great service!! excellent to deal with really exceptional!

Very disappointed in Maui Jim warranty. I bought my son a new pair of sunglasses for a family vacation to Mexico. While there, the right lens melted. I sent them in for a repair thinking the glasses were under warranty because they were clearly defective. Before the glasses were sent away, Maui Jim required a CC in case the repair wasn’t warrantied. Well what do you know… how convenient, they charged me the full lens repair price. I will never buy Maui Jim again….these glasses were clearly defective! This experience is truly unfortunate because my husband and I own at least 5 pair of Maui Jim glasses between the both of us. There is no loyalty or customer satisfaction anymore!

I could not be more pleased with the service I received from MJ UK (the Guildford branch). My sunglass lenses got scratched, so I sent them back for refurbishment. They put in new lenses and I think other parts and returned them a week later with a free case and no charge other then postage. Communication was excellent, they informed me when they arrived and also when they posted them back. I'm a very happy customer. Thanks MJ

Beware of this company, I purchased HEiHEI 636 15 3/31/2024. I wore them a couple times and noticed something not quite right, because of weather and hardly any sun never wore them any length of time until 5/8/2024. Found out lenses are defective. MJ wants another 75.00 to replace the defective lenses they sent me. I'm switching to revo they have way better lense quality.

Purchase Maui Jim prescription sunglasses 2 1/2 years ago. Within a year the coating on one lens started to break down and afterwards the other lens did the same. They claim it is normal wear and tear and have refused to find a solution to the issue. Very disappointed with their customer service and would warn others that the price does not reflect the quality so I would avoid this brand

NEVER BUYING FROM THIS COMPANY EVER AGAIN. I bought a pair of Maui Jim eyeglasses and barely got to use them. I only used them for 1 year. They break. I try to bring them back to my eye doctor to get them fixed. They tell me that Maui Jim DISCONTINUED the glasses and have NO PARTS to repair. I AM PISSED. I paid $400 for these glasses. I also had my prescription updated to them. Now I have to wear glasses that are over 5 years old with my old prescription and my eyesight is now going bad. NOW I HATE MAUI JIM AND I WILL ALWAYS LEAVE BAD REVIEWS EXPLAINING WHAT HAPPENED TO ME. THIS IS AWFUL. NEVER BUY FROM THIS COMPANY. I AM GOING BACK TO RAYBAN GLASSES AS THEY LAST ME FOR YEARS. MAUI JIM SUCKS AND I HOPE THEY GO OUT OF BUSINESS SOON.

This company really stand behind their product. Not only do they produce the best quality polarised glass lenses available, when you do eventually break an arm off, they gladly repair & replace the arms (after five years of ownership) within three days FREE of charge. We will never buy anything else.

After snapping the left hand arm of my wife's sunglasses Maui Jim's repair team effected a swift repair. Even though they were well out of warranty Tony replaced both arms and nose pads and also included a brand new soft case. We experienced an unbelievable level of customer service on this occasion for which we are most grateful. A rare thing indeed these days. Thank you very much.

Can’t fault them. Excellent sunglasses (stylish, robust, amazing UV protection) and fantastic customer service. Their service and repair facility is fast and efficient (only used the U.K. service), took a week door to door, free postage each way and they replaced the nose pieces and arms on my 4yr old Kanaios, cleaned them and added a collapsible case. Yes, there are cheaper sunglasses on the market but Maui’s build quality and after care can’t be faulted.

I fell in love with a pair of Maui Jim's in Hawaii. The store only had a display model left, so I reluctantly purchased because I wanted them so badly. I had them for three weeks and then accidentally dropped them from my waist to the ground, breaking one of the lens. I have had a pair of Ray Ban sunglasses for over 5 years that have had some definite bumps and have dropped more distance than this, but have never broken! I sent in for repair, hoping warranty would cover. But they charged me $100 to fix them. Not sure if having the display model made them more vulnerable, but I have never been more disappointed and will never buy again. Companies need to stand by their products, and in my opinion $400 glasses should be somewhat resilient! Once again, I only owned for three weeks at the time of accident, and am definitely not a careless person. It was just unfortunate.

Used to love maui jim, got multiple shades repaired and they always just charged for lenses now recently the middle bridge breaks really easily and they charge $40 to fix that and refuse to cover for warranty. Their customer service guy was rude and unhelpful. 10+ years and over 30 pairs bought and now they decide to stop caring smh.

I stopped by Maui Jim in Mississauga, ON today for a quick sunglass repair. Joanna & Mariangela are absolutely delightful to interact with; they both truly embody the spirit of Aloha. Such a treat dealing with these ladies! Outstanding customer service and true Maui Jim brand ambassadors! Keep up the great work! Mahalo!

Sunglasses sent via optician agent to Maui Jim for lens replacement with a supposed 7-10 day turnaround. At £360 for both lenses these aren't exactly cheap. Took nearly a month in this hot sunny weather, no explanation just a verbal almost insincere apology via/from the optician. For first class price I would expect first class service. Second time I've had poor service from MJ (but can't fault their sunglasses, hence 2*).

Design and glasses efficiency at the top. But for this high price point, they are way too fragile. Twice broken in the front pocket of a hoodie with barely any pressure on them, one glass brocket on a mild shock.The viewing experience was good but I wil now turn to brands as much as good for a fraction of the price, and a better meterials choice policy.

Recently purchased my first pair of Maui Jim sunglasses. I even went $100 over my budget because they really felt and looked that good. Unfortunately not even a month later they were damaged. I called Maui Jim’s repair center and was immediately sent a repair form. They even waived the $15 processing fee. I paid for the shipping USPS Priority both ways and within two weeks I received my glasses again as new. This was some of the best, and quickest customer service I’ve experienced. No doubt I will continue to purchase their products.

Ordered my first pair, it was a total disaster. Paid $800 in advance and received lenses that could see most of the solar system. Sent them back and they would do nothing about repairing the mistake with the prescription that they made, they would not even try and it was a very mild prescription. I received a refund from a local supplier that was also upset about their response. I would advise never to entertain purchasing any of their products. Bad, bad business!

Your team is always so friendly and helpful. Every interaction reaffirms my belief that Maui Jim is truly the best of the best. From helping choose the perfect lenses and frames to ensuring I love the pair I chose, Maui Jim never disappoints. I love letting people try on my Maui Jim’s and watching their astonished reactions. Once you go Maui Jim you never go back.

“Best Sun Shades Made”

Maui Jim Absolutely the best shades made. I do like several Ray Bands. Warby Parker is cheap made Chinese plastic. I don't think they offer UV shades, I could wrong but check that out before you buy shades of any brand.

“They back their products 100%”

Recently I had a pair of expensive sunglasses that had a snap on the frame. I had them for a shot time. Mauijim gives you a lifetime warranty. I sent my items in and for a small $10 handling fee for shipping. They replaced my $295.00 sunglasses with what appears to be a new pair. I was only expecting a repair. So impressed that I had my item within a week new again. Awesome company!

“Great glasses but poor support”

I purchased a $700 + pair of KAHI prescription sunglasses and the rubber tip on the temple completely deteriorated. When I went back my optometrist to ask about getting a replacement temple, they said that Maui Jim no longer supports the product and that there are no replacement parts. What kind of product support is that?! Service Value Quality