Is matoyli.com Legit?

DO NOT PURCHASE ANYTHING FROM THIS BUSINESS. THEY TOOK MY MONEY AND ARE NOT GIVING ME ANY INFORMATION ON MY ORDER THAT I STILL HAVEN'T RECEIVED. TOTAL SCAM

I ordered 2 pairs of men's sneakers. Received them and wanted to exchange one of them. Contacted customer support, they asked for a picture of which one I wanted. Sent picture a couple of times per their request, then I sent several requests for a response. Now I am totally being ignored. Stuck with a pair that doesn't fit properly. BAD CUSTOMER SERVICE

Elaborate Scam- This is how it worksOrdered shoes. No confirmation. Nothing. Reached out a week later, no response. No phone number only an email address that goes unanswered. Challenged the charges with PayPal. As soon as I challenged the charges, PayPal gets back to me with a UPS tracking number provided by the seller. However, while I am waiting at home for delivery, I look up the tracking number on my phone and it says delivered but there is no package. I call UPS and despite the package being delivered in my town, UPS informs me that the the delivery address has a different name and different address than my own. I see on the UPS website that it’s a business name that accepted the package so I drive to the business and the package with that tracking number is there but it’s not shoes but ink cartridges which the company ordered. So what’s happening is that as part of the scam they are providing PayPal with a legit tracking number to the town I’m in but the sender is not Matoyli and the receiver of the package wasn’t me. I reported the scam to the FTC. Hopefully their website gets shut down soon.

Never got shoes that I ordered. Got fake package tracking.

I ordered Space Jams. They came and one shoe was smaller then the other plus they are fake! So don’t buy from this site.

It's an elaborate scam. I never got the shoes but somehow they've come up with a legit UPS tracking number showing the shoes were delivered. I'm fighting it with PayPal. How the scam worksYou see a product online that you want to purchase (shoppers report encountering this scam through social media ads.) You click on the link to the company's website, find the product, and check out. Shortly after your card is charged, you receive an email saying the product is out of stock and they will refund your money. You wait several days for the refund to post to your account, but it never does. Then, when you try to contact the online shop, no one responds.One consumer reported to BBB Scam Tracker in December 2024, "I saw the ad of this company for a wet tshirt and I ordered that, after waiting for 2 months with poor contact from the team, they said "they were out of stock", finally they sent it and the package was lost. They sent me a second other as replacement and it was not the tshirt I ordered, I contacted them and they haven't respond my email nor social media post. Scam!"Another shopper told BBB Scam Tracker, "The order went through and money was taken out of my account. After more than a week of long wait for my order to ship, the order got canceled (saying the size ordered was out of stock) and the money was never returned to my account."The truth is, the product likely never existed in the first place, and scammers hope you'll never notice you didn't get your refund. However, if you used a credit card, you should be able to contest the charge and get your money back.

Fake store Scammers I ordered a pair of shoes they provided me with a reciept but no tracking number after several attempts to email them asking for a tracking number they provided one saying the order was in L.A. after a few days and they never moved I asked them what was the deal in which they provided a different tracking number with the order saying Grapevine Texas but never moved I have filed a dispute with my bank as they being a fraud n a scam they also need to be reported to the better business bureau as well

FAKE SHOES BUYER BEWARE! I purchased a pair of Nike Air Jordan’s. They arrived on time but I sent them to an Authenticator and they did not pass, came back as fake. There is no phone number you can only email. Customer Service is terrible, they would only respond by asking me what size I needed to exchange for. When I asked for a return and refund, I never received a response. I’ve emailed 5 times now and nothing. DO NOT BUY FROM THIS COMPANY.

Company doesn't exist. Check out the address on google. Its a residential address. If you buy something you will never hear from them again.

Good place quick to deliver just a little under staffed. Ordered online and loved how quickly they got the shoes to me

I accidentally ordered the wrong pair of Nikes. I immediately sent them an email, asking if they could either refund my money or let me exchange for a pair I like. The last message I sent them was refused. I'll never order anything from them again. Do I even have any recourse options or am I stuck with a $140 pair of Nikes I'll never wear?! UPDATE - They went out of their way to make it right. It takes quite a while. I didn't realize they werent being shipped domestically (USA). I guess I need to practice a little patience before I throw companies to the 🐩🐕🦮. They ARE legit. I take back everything I said above.

It been more than a month I have been reaching out because i got the wrong shoe a d size was promise and exchange upto now I can't get a return address, bad communication

NEVER RECEIVED SHIPPING OR TRACKING INFO AFTER A MONTH OF ORDER. AFTER MANY EMAILS AND INQUIRES COMPANY BLAMED THE DELAY ON A LOST SHIPMENT BUT REFUSES TO REFUND MY MONEY. WANTS ME TO CHOSE A DIFFERENT PAIR OF SHOES. I AM NOW TURNING THIS OVER TO AN ATTORNEY BECAUSE THEY STOPPED RESPONDING.

This company is a scam and the address they show in the US belongs to a residential couple. I know the couple and they have been trying to get their address removed from their website. The couple have received return items, BBB letters and more harassment due to these scammers. They may be out of business now but I am positive they will open under a new name.

The material is decent, the design is nice, can wear it regularly

The shoes I ordered do not fit my daughter (it is not a size problem). I emailed them asking where to return the shoes. They responded right away at first asking if we want a different size. Since I have denied the size change but asked to return, they have not responded to 3-4 more emails in the past month. I found the address for returns on their website to find out they received it, refused it and are sending it back??? They still have not responded to any of my emails. This is the worse customer service and I would recommend NOT to buy anything from them! I guess I am stuck with $160 basketball shoes that have been in the box still and my daughter will not be able to wear.

I ordered a pair of shoes. Never heard from them, never received my order. They don't provide a phone number(red flag). I emailed them, they finally responded weeks later,saying they don't have my shoe size in stock. I asked for my refund never heard from them until a week later, saying that I should wait until they restock them. I found the shoes from another store, I no longer need the shoes, I need my refund. Refund never sent. I had to file several reports. Now I'm waiting for investigation to complete, then I will receive my money. Tjis company is a scam.

Hi I purchased I pair sneakers from this company and never received anything it's been fives and there hasn't been any shipment to me this company need to be reported to the bbb for sure they ripped me off now I can get a refund.😡

WRONG ADDRESS. This company is using a personal residence address as their business. The address in Michigan is a private residence. DO NOT USE THE MICHIGAN ADDRESS AS ANY ITEMS WILL BE SENT BACK RETURN TO SENDER.

I am very pleased with purchasing Matoyli magnetic tiles. The quality of this toy is amazing,  the magnets are very strong and the box it comes in is very useful for storing the magnetic pieces. The customer service  was very helpful and really fast to respond to any questions I had. I would definitely recommend buying this product.Goran, Croatia