Is machinemart.co.uk Legit?

“Diesel space heater failed to work properly. Filled the workshop with toxic fumes..”

Due to poor quality rubber hose inside the space heater it failed to work properly. It was no longer a clean burn. Filled the workshop with toxic fumes. Machine mart were of zero help when I telephoned their technical support. Repaired the machine myself and reported machine mart to trading standards for selling a diesel space heater which does not meet health and safety laws. Overall customer support and understanding of this serious problem which made the heater impossible to use when needed the most during sub zero working conditions. I'm left very unhappy with machine mart total lack of care and failing to understand the diesel space heater when not burning properly causes Headaches and your eye's to Sting from the fumes being emitted. After being a customer for 30 year's I will not be using machine mart again after this incident.

“Worst retailer ever”

Bought a lawnmower from these robbers. Said it was in stock. Turns out there website is not live so item says in stock but may very well not be, like in my case. Customer service told me After I'd waited a week after my delivery date that it was not in stock. No updates where given at any time. I have phoned them many times ang got a different person. Was told I would get a refund within 5 days. I am still waiting after 2 weeks. They have had my money for about 5 weeks now and still no sign of a refund. Absolute disgrace, no way will I ever buy anything from this lot ever again.

“Mr Clarke your in the Dark”

Dear Mr Clarke director of machine mart. Just a quick review to let you know how poor your company has become. I was missold a tool roll cab, as your measurements do not represent the true size. Your after service is nil, I have attempted to conclude matters without any success which seems to be your companies MO. Poor, poor and poor. Wake up and take a look at your reviews. Tip for consumers:Watch out for false misleading advertising Products used:Tool cabinet Service Value Shipping Returns Quality

“Diabolical e-commerce experience - AVOID”

I ordered a product from Machine Mart. Waited and it did not arrive. Chased it and they said it was delayed and would arrive in 2 more weeks. I patiently waited that whole time with no communication from them. Then when it didn't show up a second time, I chased them yet again. They then told me it was out of stock and it won't be here for another month. The ecommerce experience is shocking beyond belief. I place about 300 orders a year with Amazon and they have never ever cocked up even close to this. I won't ever order on machine mart again, suggest you check if Amazon or a decent e-commerce business has your product before you order either.

“I moved to NYC over a year ago and had no experience...”

I moved to NYC over a year ago and had no experience with any local Sliding Engineers. I called mechanic over the phone and had it installed 2 days later. The office personnel as well as the technicians that came to my apartment were courteous and very helpful. I've recommended this company to others. If I need any mechanical service in the future I will be contacting these Guys. Service Value Shipping Returns

“Poor customer service”

Ordered a product paid for express delivery, never arrived, no response to email, spoke to customer services they said they would look into it, still nothing not even an update email, spoke to customer services again i got the excuse of too many orders and not enough staff, quick enough to take my money, over a week and items are still in their warehouse, will never deal with them again.

“Compressor repair”

Absolute bag of $#*!e 7 months repair came back faulty Sent back with in 24 hrs estimated repair time 2 3 weeks Absolute bag of $#*! Repair bill £105 Cost for new 1 £115 Bag of $#*! would never use again or recommend Tried calling 12 times managers ore always off or too frighten to take a customers complaint spineless been waiting for 5 days for a call back. 1 company that i wont miss if the cover 19 wipes out

“Not fit for purpose”

Our Clarkes Gazebo collapsed on us and our friends whilst sheltering from a rain shower at a barbeque. Machine Mart's customer service advised that it could only withstand a light shower. That's not good enough its canopy has a sloping roof to drain off water but not enough support on the sides of the canopy. I thought they would have taken my complaint seriously. To defend this product in what was a potentially dangerous incident is negligent from a safety aspect. Fortunately no one was injured. Buyer beware! Please look elsewhere. Having a bad product is one thing but to have bad customer service as well is unforgivable.

“Disgusting customer support, poor quality products”

I purchased a Clarke CL500M Lathe/Mill combo in March last year. Trying to keep this short... Machine auto feed died, got it fixed. Lathe bearing died, got whole machine replaced. New machine didn't key t-key in mill so mill didn't work. Mill got taken away, installed and 'tested'. I get it back and install it. It sounds like a bag of nails, dead bearings. And it chatters massively. What a pathetic service. 9 and a half months of effort and money for nothing. I will be going to trading standards and my bank about this. Never buying anything from them again. Absolutely appalling customer support.

“Machine Mart deliberately manipulate any negative product...”

Machine Mart deliberately manipulate any negative product "Reviews" on their website. In a nutshell, any product reviews will only have the ones that Machine Mart wish to post up on their website and not a true reflection of the product reviewed. This is a deliberate ploy to mislead the customer. I left a review on a poor performing drill I purchased, yet they refuse to display it on there website. Avoid them at all cost

“No refund on a product they made with a fault.”

Purchased a clark cts 14 saw bench, but when i got it home the sliding side extension table didn't sit flush with the rest of the table. This was fitted by clark and not me. It was raised, so work would not sit flat. I returned it to the store and we checked the other one in stock and that had the same fault. They refused to give me a refund, even though HO agreed it was a fault. I had to spend more on another saw bench. I will never use or recommend Machine Mart again. Not happy. They also wouldn't publish a 1* review on their web site. Avoid.

“Never again”

I bought a Clarke pillar drill from machine mart, the drill did not turn true without a wobble. When I contacted the store they told me I would have to organise return and pay a £20 fee to have it inspected. I refused to pay a fee. I contacted customer service subsequently by now 12 months had elapsed they told me the uk had not signed up to EU consumer regulations and therefore there was nothing they could do, I contacted trading standards who confirmed this was completely false. I left an accurate review of the product but this was not posted, the company clearly screen reviews so be cautious. I still have the drill cannot use it for most jobs it just sits there and annoys me, I have never used the company since and never will. There are plenty of other tool companies out there who have a much more honest approach to customer service.

“Give this Company a wide birth. Avoid at all your costs.”

After buying a Generator from this company which never worked and even after paying £250 to fix it it was lost then found then lost for 9 months. Then it never worked and they tried to make up faults which never existed. The trading law is goods must be usable upto 6 yrs but Machine Mart will not honour the law. They make up excuses. Avoid avoid. Go elsewhere.

“Faulty Hyandai generator”

4 times it broke down with in the year we owned it. It took 6to 8 weeks to return each time from Genpower's work shop, they had possession of it longer than we did! Caused a lot of phone calls and stress,, Machine mart have refused to give us a refund or an exchange Awful company, do not buy from them. Tip for consumers:Do not buy from Machine Mart Products used:Hyundai generator Service Value Returns Quality

“Advertise stock for expensive items knowing they are out of stock”

They advertised for an expensive generator, 5 days later they messaged to say its sold out and wont be in stock for 6 weeks. They want to keep my money for another 5 days. I go on to their website today, same generator for sale, no stock issues next to it or no sold out message, I call them up and their customer service guy doesnt see an issue with this, I said you are lying to customers and purposely selling items you know want be in stock for 6 weeks so its basically a free loan from the customer Machine Mart are after? I went on several websites before finding Machine Mart, they were the only company showing stock, stock they dont have, so they are using a made up item to capture additional purchases, I asked them to update their website and they refused. Please avoid Machine Mart, they take no responsibility and will lie to you from the moment you arrive on their website, Tip for consumers:Don't use them Service Value Shipping Returns Quality

“I bought a multi-fuel fire from Machine Mart and after...”

I bought a multi-fuel fire from Machine Mart and after 2 years a part went on it and they were extremely unhelpful and very slow. It took 8 weeks to get a replacement part as they said they didn't have any of this particular part and don't make it anymore, and that there was nothing I could do I then rang Trading Standards to find out that it is covered by Sale of Goods Act and is covered for 6 years. When I rang Machine Mart back they said they would have to make one up as they didn't stockpile any parts when the fire was discontinued, and it did look like they had made it up as it looked like a child's metalwork homework. It was the wrong dimensions to fit my fire and would have caused more harm than good had I forced it in. I sent it back and now a week later I rang up to find out where they are and how close I am to getting another replacement only to be told they haven't unpacked it yet and is still in their storeroom. We are now in the process of beginning court proceedings.

“Faulty goods, appalling customer service”

Purchased a dehumidifier in October 2020. Stopped working a few weeks later. Eventually returned after 3 attempts. Allegedly repaired, returned to me in January 2021, worked for 2 hours, broke again. Returned again. Will not reply to emails. Will not refund. SHOP ELSEWHERE! Tip for consumers:Shop elsewhere! Customer service is dreadful. Products used:Dehumidifier Service Value Shipping Returns Quality

“MachineMart only post good product reviews. Beware.”

I bought a Clarke DG6000DVES 5kVA Diesel Generator after being impressed by its' 5* customer reviews on the website. (Though I was surprised by how few reviews there were, I should have been more suspicious.) Mine is noisy, gives off black smoke at 3/4 load and uses a lot more fuel than stated. My 2 star product review has not been posted, I've emailed them 4 times, still haven't had a reply. I feel duped.

“Crooks”

Complete Crooks. Purchased a gene for an event for the weekend. Correctly built up and tested only to find item had no OUTPUT. Had to Purchase another locally and contacted to return for refund. 5 days Later item had been returned to me with the job sheet saying NO FAULT. Phoned to get brushed off by a bloke called George saying theirs nothing Wrong with it so Machine Mart wont refund. COMPLETE JOKE. Told to email And spend more time trying to sort out.

“Avoid!”

Bought an air con unit for an old people's home. They were complaining it was making a racket. I returned it 2 weeks later and was refused a refund. They sent it off for repair and came back as non faulty over 2 MONTHS LATER! Summers over, I've had to buy another unit to replace it and STILL they refuse a refund or credit. Staff were very abrupt and rude. Spoke to customer services and they were the same. Absolutely shocked at incredibly poor customer service. AVOID AT ALL COSTS! Tip for consumers:AVOID AT ALL COST! Products used:Air Con Unit

“Terrible. Avoid”

Extremely poor service when things go wrong Purchased a wacker plate from machine mart costing £700. Within 4 weeks the bolts fell out the handle and rubbers snapped off. The wheels used to transport fell off. Tried to repair the product several times but the same problem happened time and time again. The product is not for purpose. Machine mart have refused to refund and said Ill have to have keep the faulty product as they have refused to resolve the issue. The item was returned to the manuacture and in return the product was fixed and returned. I did not agree to this and did not want it because I knew what the outcome would be. It would mean that the item would break and as I thought within a couple of uses the wacker plate has broken again. Tip for consumers:They would not accept returns Products used:Zipper wacker plate £700 Service Value Shipping Returns Quality

“Be VERY CAREFUL what you buy from this company”

Be VERY CAREFUL what you buy from this company. I was given the wrong items and they refused a refund (even though the items were boxed and unused). Instead they gave a credit note and wanted to take a 10% handling fee. I phoned head office and spoke to their store manager who were both extremely unhelpful. AVOID IF POSSIBLE!

“After purchasing an ash sucking vacuum for the fire,...”

After purchasing an ash sucking vacuum for the fire, we discovered that when in use, it blasts ash from the top all over the room. We took it back to Machine Mart who sent it off to their engineer and came back with a verdict of 'no fault found'. Interesting to us as I'm not sure how you could use it and not see that it doesn't work as it should, given the large volume of ash swirling around your head during use. We gave them the benefit of the doubt, thinking they might have fixed something on it... took it home and lo and behold, the same problem occurred. Took it back today to get a refund and spoke to an incredibly nervous member of staff called Mark (later revealed as the acting Manager for the Sunderland store) who informed us that they can't sanction refunds in store and we'd have to ring their customer care line. We asked Mark if he could ring their customer care line and explain the situation... he did and we spoke to someone called George who told us they'd have to send the vacuum to the engineer (the same one who had recorded that there was no fault with it...) to which I pointed out that we'd already given them the opportunity to fix it once and that as it was under warranty and not fit for purpose, they were obligated to give us our money back. George started his refusal speech again at which point I handed him back to Mark who ended the phone call. Mark proceeded to tell us that unlike 'B&Q', most of their stock was manufactured by them and that they'd lose money if they just dished out refunds. Quite staggering really. I pointed out this wasn't the customer's problem, to which he stated it was the way Machine Mart do business. There were then some veiled accusations like 'you wouldn't believe how many people buy something to use it once and then try to bring it back...' and 'so many people find stupid ways to break stuff'. Wow. Now reporting them to Trading Standards and warning people like yourselves who work hard for their money not to touch Machine Mart with a barge pole.

“Ordered a poor quality product and then the customer...”

Ordered a poor quality product and then the customer service was terrible when trying to get it replaced - never, ever use machinemart.co.uk

“Do not go for a vacuum cleaner repair”

They charged me $85. For a new hose which never fixed the problem! What a rip-off.