Is m.shein.com Legit?

Beware!!’ I ordered product and not good quality. Returned and has been a month and they won’t process return. Ignore emails. Not a customer oriented quality company!

“Didn't receive delivered package and want refund”

I checked my shipped order and it says delivery between october 12-14 but when i go to review order status it says already delivered even though I had not received or else i would have made a review this is my second order that has said to been delivered but I the consumer haven't received what I've paid for. I would like a full refund $24.78 due to me not wanting to wait for order to go through again after I've already purchased what i needed from Walmart unfortunately Service Value Shipping Returns Quality

“Poor Quality, Terrible Customer Service!”

You better you hope you don't need anything from this company because the customer service is the worst I've ever seen next to Poshmark. I know the perception here is that the prices are good but the value proposition is terrible. The merchandise falls apart or breaks and you can find better quality merchandise at US based discount stores. It's all good here until it's not. Besides, should we really be supporting Chinese companies?! Products used:Free shipping if you order $169.00+, most items not returnable Service Value Shipping Returns Quality

“Great kids clothing”

I have purchased multiple times from this website. Sizing can be a little bit off, so just pay attention to measurements! Quality is OK, shipping is usually about three weeks out but they have a great selection. If you are not in a rush or need things the next day and like to plan ahead, I recommend purchasing kids clothing from them. Returns are easy! Shien trench coat

“NEVVVVVAAA AGAIN!”

Such an awful experience! I get a notice my 'items' had been delivered and obviously my credit card charged.BUT they had NOT been delivered! Tried on their website to contact Customer Service NO LUCK! Also they NEVVVVVAAAA responded to any of my emails! Thumbs down for Us.Shein! Tip for consumers:DON’T use this site! Service Shipping Returns

“Notes In my clothes!”

Not cool! Why am I getting notes from scared little Chinese kids! This is unacceptable. They need to stay in the sweatshops and work! I am paying them! Please tell them to stop leaving finger parts and blood on my new clothing. If I see it once more I shall report you to the owners and make them work you extra hard you little brats! This isn't okay. Service Value Shipping Returns Quality

“Family wear”

Our family travels a lot so the turn around time of our purchase was awesome! We received our items between 48 and 72hrs. From swim suites, blazers, and lingerie, to crop tops back to school wear and mens apparel, this is the store for us! We can shop with ease for any season at the click of a button! I highly recommend shopping with sheen. With holiday at an all time high, they were still able to get our order delivered which came in two split orders, however, we got them on time! Tip for consumers:Order a week minimum before you need the item to ensure you have all items in a timely fashion in case the order has to be split. Products used:Shoes, crop tops, pants, lingerie, and swim wear. Service Value Shipping Quality

“BUDGET FRIENDLY BRAND”

I love shopping with SHEIN. Never saw any brand with this much designs available on their app/website. Soooo much to choose from and all of them are at a very budget friendly rate. Tip for consumers:Products available could be overwhelming so it pays if you already have a specific specifications in mind. Products used:Shoes, Tops, Swimsuit, Pants, Service Value Shipping Quality

“I always buy from here.”

I love this store and their prices. Cute, but some of the products can be hit or miss in quality. So, it can be a gamble. How they ship their products is cute, I love their custom bags the clothing comes in. Overall, fun and great store! Tip for consumers:Always read the product description. And confirm with the size chart. Products used:Shoes, Belts, Socks, House products, Shorts, Pants, Shirts, Dresses, Beauty Products, Swim wear, Jackets. Service Value Shipping Quality

“Shein is a excellent company!”

Shein is a great shopping site. I have never had any problem ordering clothes from this site! Affordable good quality and excellent customer service. If I had something to return and me being a VIP member they have me keep the items as a gift from Shein and still refund my money back. I see so many negative reviews here which are not true! If I could rate a ten star I would. Tip for consumers:Excellent prices, good quality, and fast refunds! Products used:Wardrobe and shoe. Service Value Shipping Returns Quality

“My go to website”

I love shopping on shein because you can get a little of everything. My latest purchase is a pair of shoes, a bag and some fashion jewelry. The shoe is exactly as pictured, the colour is beautiful and it is true to size. The bag is beautiful as well, a little thin but it is what I ordered and the jewelries are as pictured. Tip for consumers:Read reviews and follow the size charts ai ensure you measure your body first. Also remember to collect your shein points every day as its actually money that goes towards your purchases. Products used:Shoes, bag and jewelry. Service Value Shipping Returns Quality

“Smelly”

It stank so badly my dog inhaled the fumes and died. Thanks to the carpet I bought I lost Mr. Charlie.

“Shockingly Poor Service and Incompetence at SheIn”

I am compelled to share my recent experience with SheIn, which has been nothing short of a nightmare. The level of service and sheer incompetence displayed by this company is beyond belief. Allow me to detail the series of disappointments and frustrations I have endured, as a warning to potential customers. From the outset, SheIn's sizing information proved to be misleading and incomplete. The pants I ordered lacked crucial length details, leaving me uncertain about the fit. Seeking assistance through their live chat, I was met with clueless representatives who couldn't provide basic information. Shockingly, they were unaware of the pants' lengths, leaving me to discover that the range provided fell far short of what was required. It is simply unforgivable that a company of this magnitude lacks even the most basic knowledge of its own products. Escalating the issue, I hoped to find resolution in the hands of a competent senior representative or manager. Regrettably, this hope was shattered as I encountered more incompetence and indifference. Instead of addressing my concerns directly, I was subjected to a frustrating back-and-forth with individuals who seemed to possess limited knowledge and authority. It became abundantly clear that the customer's satisfaction was far from their priority. To compound matters, SheIn's disregard for timeliness and communication is astonishing. My order, placed on the 15th, has remained stagnant since the 17th, with no substantive updates. When seeking information, all I received were vague instructions to "wait." This lack of transparency and accountability is utterly unacceptable. I now demand a swift and comprehensive resolution, coupled with proper compensation for the tremendous inconvenience and frustration I have experienced. SheIn must address this matter urgently and provide the level of service that paying customers deserve. If they continue to ignore my concerns, I will not hesitate to share my harrowing experience on various social media platforms, in the hope of preventing others from falling victim to this appalling service. To summarize, SheIn's handling of my order and subsequent customer support has been shockingly poor. The lack of attention to detail, uninformed representatives, and refusal to escalate the issue to a competent authority are clear indications of a deeply flawed company. I implore potential customers to think twice before entrusting their hard-earned money to a company that demonstrates such blatant disregard for its customers. Rating: (1/5 stars) Service Value Shipping Returns Quality

“Shein is a great website but may have a few cons”

I think that shein is great it's great for kids and wonderful for everyone. It's amazing my daughter was complaining that she can't find any cool clothes in stores so a friend told me about shein. At first I wasn't really sure about it but then I decided to buy a dress for myself and it was amazing so I got convinced so I told my daughter and she bought some things too. And that's why I think shein is GREAT! Service Value Shipping Quality

“You never get what you want unless you're skinny”

I had finally thought I found the perfect bikini but today when I received my package it did not come with a bikini top. It had a bikini bottoms and a cover up skirt. I must be honest at the time of purchase I didn't realize that it was a two piece set and not a three piece set so when I went back today to try to order the bikini top I found out that it was no longer available such a sad waste of money that I didn't have to spend in the first place but I was hoping to have adult swim suit for my fiance's birthday on the 14th of April. I think the situation is so frustrating for me because I have purchased over 50 items from this company and I can only fit approximately half of the items definitely check all measurements before ordering don't just pick your normal size or even try to go up one size the clothes are made very cheaply therefore you never know what you get when you order it. Shaking my head at this company Tip for consumers:Check the the measurements before ordering. Make sure you measure your own body at home as we know sometimes we gain weight without realizing how growing even a few inches can make all the difference in clothes sizes. Never order for something important because you never know what to expect with your delivery Products used:I purchased a bikini set on my latest order but I have purchased dresses and two-piece sets as well I got to do something Service Value Shipping Quality

“Great selection of clothes”

What I love about Shein is the variety of styles offered. The prints are beautiful and the colors are bright, which I enjoy a lot. The quality is not the best (may be very thin or may not fit as great as some of the brand names), but I expect it for the prices they offered. Shipping can take longer, but I didn't have a problem, it came earlier than expected. I had to return a piece that was too tight and the process was smooth as well, so overall I'm satisfied and would recommend it! Just remember that the quality of the material may not be awesome and the shipping may take a while sometimes. Service Value Shipping Returns Quality

“Love this site!”

Shein had the cutest on trend clothes at the very best prices. I love that they also have outfits for the family (matching!) the clothes quality is okay. But they have pretty cute pieces. Products used:Bathing suits, dresses and etc Service Value Shipping Returns Quality

“Fantastic dresses!”

I really like shein, it surprised me order after order, I think that their material are brilliant like their style! Tip for consumers:Pay attention to the size Products used:Jackets, Dresses, Top, Skirts and several accessories Service Value Shipping Returns Quality

“Любительский шопоголик”

Вещи очень хорошего качества, никакого запаха нет, швы аккуратные... Ниразу не пожалела, что заказываю вещи именно в she in... Рекомендую Products used:Сарафан, водолазка, юбка Service Value Shipping Returns Quality

“Casinos are a better waste of $$”

Disappointed, the advertising is fantastic but the products are not made well. Ring is cheap, a blob of melted metal. Shirt arrived damaged. Products used:Nothing

“Horrible Company”

I have tried to order three times from this company and every time they have taken my money BUT cancelled my orders. It's unbelievable how hard they make it to actually get an order.

“They are a 10 for womens apparel”

Their jeans are amazing great quality and I also have my refresh body anti persprent and pheromones oil body roll on and big bottle of perfume lure him. I live it I also order my new phone case and all my accessories from them... Products used:All including the bum cream and boob plumper and they are working 2 weeks now and I firmer and back to my normal size D. Thank you shein Service Value Shipping Returns Quality

“I love their clothes they fit better then anyone elses”

I love their clothes and bought a number of items I love the clothes great price So keep up the good work Service Value Shipping Quality

“Bad,Untruthful”

They dont deliver your order THey lie they vhuevhiuerfhuyergvucyehuvhefuvbefhciudbkjfdjvbfdhbvhjdfbvhjdfb jhdfvbhjfdvbhjfv bfdvbhj

“Best place for some plus size clothing”

I wish I could give it five stars, but sadly it isn't completely size inclusive for most of their dresses stop at size 22 (5X in their sizing). Though I will say I am very happy with the few items I've purchased thus far. They are far better quality than most USA clothing brands that gear towards the plus size community and have fashions that are currently in. Their customer service, though I've only had to contact them once for a missing item, were very kind and easy to work with. A lot of people aren't sure if this site/app is legit, and I can guarantee that it is. You get more for your money. Tip for consumers:Make sure to use their filter option to filter out things that you don't want to see. It helps with finding items in your size or the exact items or styles you are looking for. Products used:Dresses, Accesories Service Value Shipping Returns Quality

“Great prices!”

The one thing I appreciate about SheIn is the cost and trendy clothes. Some of their clothing can be a bit thin but for the prices, what do you want!? I only wish delivery was a bit quicker but understand why. Tip for consumers:You can get a coupon daily and other great things only available on the app! Definitely recommend it Products used:I bought my husband a hoodie and a bucket hat and I got a long sweater and a top.