Is luxedh.com Legit?

“Terrible customer service”

You go on the site and type in the search bar for a specific brand you're interested in and several options popped up so i inquired on two products asking what the price was this was my response... who speaks in customer service like that? I'd never buy from this type of site ever!

“Love my Louis”

Bought my Louis Vuitton and it was in Perfect condition! Looked brand new all my friends loved it! I will definitely be back I also bought a LV card holder. I won't be buying another one of those. Super small for 300 was crazy but it's good too! Perfect condition and came in the box! I love this site!

“The handbag was brand new condition!”

The handbag was brand new condition! 2 day delivery! 100% authentic I will never shop anywhere else for luxury items for my family thanks to their staff professionalism... And high quality products and service!

“I just purchased a very gently used Louis Vuitton Monogram...”

I just purchased a very gently used Louis Vuitton Monogram Sac Excursion bag from Luxe Designer Handbags. The bag was very well described and the photos show all details. I immediately fell in love with my purchase the moment I put my hands on it from the nicely wrapped package. I predict I will be a repeat customer therefore I highly, highly recommend this site. I feel their pricing is very reasonable. Customer service is their top priority and extra care and attention to details are vary apparent. I appreciated the personal call I received from LuxeDH soon after placing my order. I can't say enough about this site. Thanks again, Mary from Missouri

“Received my Louis Vuitton bag today and could not be...”

Received my Louis Vuitton bag today and could not be more pleased! It it is in beautiful condition and i am thrilled with it! It is clearly authentic - something one worries about when ordering on the internet. The leather and hardware are in excellent shape. Special thanks to Andrea who emailed and called me when the bag i had wanted was already sold. She located another and we got it all worked out very satisfactorily. I will definitely order from you again and will tell all my friends. Thanks for going to extra mile to satisfy a customer, You impressed me!

“First off, I must say that I love this site!”

First off, I must say that I love this site! All the product is authentic and so affordable! Andrea has been most helpful assisting me with an excellent customer service experience! I will continue to purchase all of my designer products from Luxedh! I love my new Fendi wallet!

“Very Good Customer Service”

I just went to VS store at Fashion Show Mall to purchase some fragrances for my friends and family and Maria Flores, one of the cashiers/saleswomen there assisted me. She was friendly, very patient and thoroughly explained all their promotions and sales! Overall i am satisfied. My only concern is that they gonna discontinue one of my favorites, the endless love mist.

“Excellence 5 stars”

I have discovering with LUXE DH... so far I have spent almost $8,000.00 with These handbags... Mrs. Quintana is number one customer service and great Helper... I am wishing whoever reading my comment... should order and support This company... cause they are honor their words and great services...

“Zero Customer Service”

I purchased a LV handbag and after one week the handle came apart from the purse. I tried to contact Ray at DFO and have not received any communication. I guess once they get your money they have no interest in you as a customer. I will be pursuing other means to get a refund for this expensive bag that only lasted a week. Horrible customer service! Service Returns Quality

“Return policy is fake”

Unhappy about fake return policy and phone number. I contacted the company every day for 5 days since my purchase. No response. On the 3rd day I started to call. And the number got forwarded to an answer machine that sounds like cell phones answer machine. I never heard of a business miner acting like this. I left messages and still no response. I am contacting my bank to get a full refund. Do not buy here. This company is not being upfront with there return policy. So if u bought it no matter what you are stuck with it. This is bad business

“Very worn item, bad service”

This will be the fifth LV item i have purchased from this site. I was very hesitant to do this, but after i got my first bag i was hooked because it seemed like it was brand new. No scratches or anything on it! So i went to order more. However, i just ordered a LV wallet, and was expecting the same great quality that I always get, but after i opened up and box, cut off the tag, and started looking at it, I saw that a lot of the monogramming was worn off, which made the wallet look very used! This is the first time this has happened, but paying over 600 for a wallet, i expect it to be in great condition. So i emailed Luxedh to tell them how disappointing this was and to see if i could return it for something else, and they would not do it because the tag had been removed. So needless to say, I will never order from their website again. So beware, if you do order, make sure u leave the tags on and thoroughly inspect it before removing the tags. * Luxe DH attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

“NOT INFORMED OF DELIVERY RESTRICTIONS”

Poor customer service. When placing an order with he company they email you, and follow up with a phone to confirm, during the process they neglect to tell you that someone has to physically be home to accept the delivery. Anyone in the working world knows that is going to be a hardship since stated delivery is between 10:20-2:30pm. If they would disclose that prior to preparing the shipment an alternate address could be used, however that would take an additional effort on their part. To add insult to injury, if the item is shipped back, they charge you shipping again. Will not purchase from them again.

“Partial order Charged me total invoice”

On 9/26/23 I ordered a Eleventy Shirt priced 79.00 a good deal, I also ordered a $489.00 Hickey Freeman sport coat. The shirt arrived on 9/29, but the sport coat has never arrived, they charged me for both. I tried to find a phone number on them with no luck, I used their contact chat and email, NO response. I finally had to contact my cc today to dispute the charges. Products used:I received one of two items, I never received my $490 Sportocat, but they still charged me. Service Value Shipping Returns Quality

“Welcome code”

The welcome code they provide is not honored so make sure that you get that the welcome code in writing. After speaking to the representative Nestor Alvarez, he stated I would get the welcome code deducted from my purchase and never got it taken off. Hard to even get someone on the phone and their customer service is horrible.

“I was told my purse was going to get delivered on Valentines...”

I was told my purse was going to get delivered on Valentines day. My husband waited all day. We wanted to celebrate Valentines but can't leave the house because of the package supposedly getting delivered. I called FedEx and according to my tracking # it wasn't going to get delivered until Tuesday, 3 days later than we were promised. My husband is not happy/disappointed. I'm not happy either because it just ruined our whole day, Our valentines day! Now I'm thinking if I should just cancel my order!

“The purse was used and has the worst smell”

I mail the purse back because I could not carry Louie Vuttiton with s bad smell! It was that bad I mail back there mailing back to me! The purse was my anniversary gift from my husband I am going to let my card deal with them!

“Never received tracking information”

I will never order from this company again. I have emailed and called and haven't received any type of response. I'm repotthem to the BBB and call my bank to reverse the charges! This company is a SCAM

“Terrible Company”

They don't answer the phone. I have yet to receive my LV Bag. I'm thoroughly upset! I sent an email INQUIRY as well... nothing... crickets! Not doing business with them ever again!

“DO NOT BUY HERE, NEVER RECEIVED PURSE”

I took the chance and purchased a product, it's been well over a month and never received the purse. Contacted this "guy named Ray" 4 times and NO RESPONSE. Disputing through PAYPAL but what a scan and pain, especially since they already have my personal information and payment. THEY ARE THIEVES Tip for consumers:DO NOT PURCHASE HERE Products used:Purse Service Value Shipping Returns Quality

“Beautiful bag”

I loved how easy it was for me to order and find a nice! Handbag. And my shipping was the next day. Free at that! And Affirm is the best way to pay for it. Tip for consumers:That it didn’t come with the little lock or straps, or authenticated paperwork. Products used:Handbags Service Value Shipping Quality

“LuxeDH is sell replica merchandise but claiming that...”

LuxeDH is sell replica merchandise but claiming that their company only sells 100% authentic merchandise. My experience was horrible with LuxeDH. LuxeDH sent me a fake/replica Louis Vuitton. When I called LuxeDH the lady that help me name was Liz she was very apologetic and nice. Liz said that LuxeDh will give me an full refund back. However when I receive Liz email she said that I would be charged a $25 restocking fee for returning the item. LuxeDH sent me a fake/replica wallet and they were going to charge me a restocking fee? This must've been a joke or something... Right? Wrong, not to mention LuxeDH charge my card $44.95 for overnight shipping and wallet didn't even come until a week later. I called Liz again an she said that the guy that handles and their refunds and financing wasn't at work but as soon as he came back to work I would be refund it the $44.95 an addition a $25.00 for the inconvenience. Sounds nice right? I still have yet to receive my a refund for the shipping and handling nor has LuxeDH refunded me back the money what is owned to me for the fake/replica wallet. Moral to this story is make sure you are buying from a reparable company. When I read reviews on LuxeDH all of them were good now looking back that probably was the first red flag. People please do not order from this company. I am out of $520.00 and I might not ever get my money back. Don't be a victim like I was.

“BUYER BEWARE THEY SELL FAKE BAGS”

I purchased a bag from LUX back in 2014. I put his bag on a payment plan. Close to receiving my bag I explained to the sales person that the bag I purchased seemed too big. She mentioned that they had just received one that she thought I would like and she emailed me pictures. When I received the bag. I noticed that the inside had been changed, but I thought maybe they renovate them a bit. Later to find out that they don't change the inside of the bags. When the bag tore on me. I sent pictures and they said it was due to something sharp that cut the bag. Which the tear is in the front of the bag right where the bag folds. I sent the bag back to them and they insisted that they did not sell me that bag! Can you believe? My first Louis Vuitton bag, I paid 1k for a fake bag. This has been since 2014 and if I had purchased an authentic bag, I would still have it today. I am very disappointed. Yes to the point of infuriation. Especially since they say they never sold me that bag I'm sure because IT IS A FAKE that came from LUXE. Do not buy your designer bags from a company that can't stand by what they sell and obviously have very poor standards. I have pictures of the bag when I received it and you can clearly see the luxe dh receipt. One picture is from when I first purchased the bag. Excitedly I sent a picture to a GF. The other is after the bag tore on me and the other is of the inside of the bag which has no LV serial number of LV wording at all ion the inside. Tip for consumers:Don’t use it don’t purchase your designer bags from them because it is not guaranteed that you will receive an authentic bag Products used:Louis Vuitton handbag Service Value Shipping Returns Quality

“Horrible customer service”

Took 5 days to express mail my item, and the payment was paid by credit card. They acted like they could care less

“I recommend”

Everything is as described, the quality of leather is good. Good choice of models. The second time I ordered and again no regrets. Thank you.

“I LOVE MY LV TOTE!”

I just received my LV tote yesterday and it was more than I imagined. I read all the great reviews and thought I would give it a try. My bag said in "very good condition" and it looks brand new. Andrea was very nice and kept me up to date on whole process! I will definitely shop with them again!