Is luxedecor.com Legit?

I ordered a teak chair, The estate chair from the Royal Palm collection.first of all price was way below other places. As for the delivery I could not believe how fast.i ordered it a wednesday night and I received it on the friday afternoon... 2 days. They were EXCELLENT!

The ease to navigate the website, the variety, and selection are great.

Thank you for being professional and extremely helpful in every way. I truly appreciate you getting back to me within minutes not Days and for applying every discount possible including free shipping! We need more businesses in this world like Luxedecore that know what true CUSTOMER SERVICE IS!!!! Thank You for all your help, Cindy Barber

Easy and I appreciate when you have sales! Thank you!

Your online sales person (Kit) who helped me with my sale was very helpful

Easy to order and great customer service

It was successful, and I love your products!Thanks for the deduction!Elizabeth

I was told I would get 15% discount for signing up but it was really "up to 15%" so I only got 12% Was disappointed in that

LuxeDecor rep spent as much time as needed to make a confident purchase of the accent chair--measurements, type of chair, and fabric. She was gracious and very helpful. Just wish she could have applied the MEMORIAL discount.

Kit has been outstanding with the purchase experience from this company that it is 1st for me. I worked with 3 companies on these items, and he was the best.

great customer service. cant wait to receive products

For my birthday an outdoor set for our patio was to be ordered today. Thankfully for Trust Pilot I read the reviews and know my 'surprise' would have tuned into a very costly mistake if I ordered from LuxeDecor. Tomorrow researching another source, for sure. THANK YOU TRUST PILOT

So far it was a great experience. I was able to get an additional discount on a nice executive chair.

I placed an order for a set of chairs as a gift and after over a week they cancelled the order on me because they made an error and didn’t put the correct price on their website. When I went to the website to check and possibly reorder the item price was DOUBLED. I understand their terms of use state that they can deny an order due to website error but this is RIDICULOUS. That was a huge error apparently and because of it I’m out my gift.

Easy to purchase, great option, great prices! Everybody was out of stock on a specific 2 x 3 area rug to match runners in our house but found it here and on sale.... nice!!!

Have bought other items here and it is very easy to place your order and quick delivery

DO NOT ORDER FROM THIS COMPANYThey provide inaccurate shipping dates by MONTHS and then it is impossible to find out where your item is and impossible to speak with anyone. DO NOT ORDER FROM THEM

The web site was easy to maneuver thru. The product choices are very large.

My experience shopping with LuxeDECOR online was great. They have an excellent selection at multiple price points. I especially appreciated that maneuvering between the pages was efficient. After looking at details of an item of interest I was returned to the same location on the original search page (not true for all sites, unfortunately). I just purchased a Hinkley chandelier. For the item that I purchased it was the best price I could find on the internet.

Your website, pricing and inventory is most imprssive and it's been a pleasure making this purchase from you!

“DO NOT BUY FROM THIS STORE”

I bought a white and black bookcase - it was DESCRIBED on their website as those colors, and it looked like those colors. Instead, I received a beige and brown bookcase that does not match my decor. Was charged a HUGE re-stocking fee. Contested it with my credit card and they said the colors on my monitor must be different - uh, what about the description? CC is contesting again. JUST BUY SOMEWHERE ELSE. Products used:WATCH OUT FOR RETURN FEES - THEY ARE HUGE - DO NOT BUY FROM THIS STORE.

“DO NOT ORDER FROM HERE!”

Do yourself a favor and order from somewhere else. How this site has so many good reviews is beyond me. 0 communication about my delayed order other than saying that their "vendor" is not responding re shipping. They are making their own company business problem my problem. Find another retailer!

“Endless Delays”

Easy to order products and pay for them. Not so easy to get delivery. Customer service reps are very nice but getting an accurate delivery date is a moving target. I've been waiting since March for Patio Furniture. I'm hoping we will get it for next summer. I will never use this site again. Tip for consumers:Very very very hard to get accurate delivery information Service Value Shipping Returns

“Damaged Furniture”

After multiple phone calls, message chats and emails I finally received my furniture over a month late. I was relieved until we opened the boxes. Badly damaged furniture that is beyond repair - I'm so disappointed and disgusted by this company, Close to $3000 and all this run around. I feel swindled. Pictures of headboard and dresser that were delivered to me

“Very quick response to my dumb question about a lamp I bought”

I ordered a lamp from them, and when it came, I though there was a manufacturing defect. I e-mailed about it, and within a day they had checked with the manufacturer and sent me instructions for adjusting the "defect" (it was not really a defect after all but just some shifting that had occurred during shipping). I really appreciated the quick replies and help. Finding good service is tough these days. Tip for consumers:Great customer service Products used:Lamp Service Value Shipping Returns Quality

“Bad customer service”

Ordered jewellery box for royal customers in kensington. The item was supposed to be returned and we never received our money nor item Back. This company is very very bad and can't be trusted. Don't buy here! Attached you can find how we returned the item. We also sent the box extra after they said we won't get our money back (we are royalty don't forget) we sent the carton and we're told it hasn't arrived although receipts were there and stated different. This is a very dangerous company. Don't get involved!

“DO NOT BUY FROM LUXE DECOR!”

This was been the worst experience. I have been trying to get an item fixed that came in broken for 6 months, they are very slow to reply and will only take requests via email! They have made it very difficult and are now making accusations in order for them not to fix the broken product! I'm very disappointed in this company and will not be recommending any products of theirs to my clients! Tip for consumers:DO NOT BUY! Products used:Trying to use a broken umbrella Service Value Shipping Returns Quality

“Don't do business with this company”

The customer service is terrible/non existent. Advertised products are not available. They take your money and don't resolve issues. Biggest $9,000 purchase mistake EVER. I've been try to resolve since November.

“Horrible Customer Service”

An expensive chandelier was shipped damage with broken glass. It has taken over two weeks just to get a form to fill out to hopefully get a replacement or return from LuxeDecor. Think twice about before purchasing. This is something that would of been resolved and expedited by most other high-end retailers.

“Difficult to deal with”

We ordered a Small end table ($600), the order site stated items ship in 5 to 10days. After three weeks and several calls finally reached them. Told then to cancel order if not being shipped immediately. They said it was going out right away, with tracking information. When it showed in transit we kept waiting, finally got hold of the shipping company and arranged delivery. They sent a table with the wrong finish. I have spent a month trying to arrange return, numerous email back and forth. Customer service is very nice when you can finally reach them, but the company is very inept. I'm still trying to arrange return but it's like pulling teeth. Buy somewhere else!

“Customer service? 10% off of what?”

First time customer, which shall be my last. Piss poor customer service and communication. They are good at taking your money, but try to get a return call and information will keep you on the phone for a long time. Delivery company used kept changing delivery date. In short, over promised and under delivered I too was mislead with the "sign up get 10% off" offer. It was a good marketing ploy!

“Beware - I was charged $1700 shipping fee”

I ordered a bedroom set that could not fit up my stairs. I sent it back and was charged $1700 for shipping. Thats outrageous. Customer service was awful and they would not even give me the name of the CEO so that I could send in a complaint. No other company charges this much for a return. Beware. I will never shop here again.

“Missing Table Legs”

I wanted to love Luxe Decor but I promise you, I will never order from this company again. I ordered a dining table nearly two months before receiving a partial shipment. I received the tabletop, but not the table base/legs. I have called in to customer service three times just in an effort to get a status on the base. I am continually told they are looking for the second box and that they will email me. I've received no emails so I keep calling. I need them to stop looking for the lost base and either expedite a "new" base or expedite an entire new table order with all items. The customer service team I have called is sympathetic and nice but they have no ability to fix the issue, it's in someone else's hands. What a frustrating experience.

“BUYER BEWARE: Fee for returning rug even though I cancelled order!”

I purchased a rug and shortly there after tried to cancel the order as it had not shipped. Was informed that in fact it was shipped even though the email I received stated otherwise. Requested a return of the item at that time on Monday. Tuesday I received an email stating that it would cost $25.00 to ship back the rug I had not received yet. The rug showed up on Thursday. I now have to ship it back and pay $25.00. Sketchy business from the get go! Buyer beware Tip for consumers:Sketchy, purchase had to be approved by a consultant! Lame! Should have gone with my gut on this company! Products used:Purchased a rug but cancelled the order. Barged a shipping fee to return Service Value Shipping Returns Quality

“As I wait and wait and wait and wait”

I have been waiting for a $4,0000 outdoor table since June 2021 (paid for in February 2021). It was delivered in June but delivered badly broken. Waited for a replacement until March 2022. Delivered but not enough workman for white glove set up. So left on truck. Still waiting for delivery over a month later. Very useless phone help. Keep saying they will get back but never do. Passive aggressive on phone while accomplishing nothing. Have asked for my money back. Still waiting.

“Showed in stock inventory, took my money and never shipped me anything”

I am very disappointed in this company...promises on website ready to ship - then nothing ships. The website showed when I purchased 2 items that both were in stock and that I would receive them with in 3 weeks. This is the only reason I was purchasing them I needed them sooner than later. After over 1 month I received 1 email stating 1 of my item items was on back order til spring on 2023. LOL! The website clearly was false advertising prior to this. I reached out and then they finally got back to me - VIA EMAIL ONLY...that the vendor discontinued the product. So I asked for a refund on the first item. Thinking that the other item would be arriving any time, i have been waiting over 5 weeks now. NOTHING! Today, I have reached back out to them and told them to either send the 2nd product with in the next week. Or cancel it. 2 out of 2 on 1 order - with no proactive communicating. I will not be purchasing in the future. Tip for consumers:walk away, do not purchase from LUXDECOR Products used:never received any Service

“The worst service I've ever encountered!”

Once they have your money the service stops. Ordered in May for a June delivery. Received an email for delivery in early July. It's August 6 and still no delivery. I will say that on July 27, after waiting 25 minutes on the phone I spoke with a delightful rep, Jasmine. She was the only bright spot in my dealings with this company. After that nothing! Terrible company!

“Never Again”

We received our furniture 7 MONTHS late. We ordered in December 2020 and were told 7 weeks. The furniture was received in September 2021. They shorted us two chairs that the delivery people as well as several customer service reps agree we clearly ordered yet the manufacturer refuses to give them to us so our money has been stolen by them in an attempt to try to get us to order more. They are a mess. Don't bother. Service Value Shipping Quality

“Non-existent customer service”

I ordered an in-stock table with "quick ship" in the title from luxedecor. I was charged immediately for the purchase even though it took about 6 weeks to ship and another week until I received the table - about 7 weeks in total. I tried to contact customer service multiple times to check the status of the order and no one ever responded. Once I received the table, the shipment and packaging looked OK so I signed for it. On assembly, I noticed some damage that must have come from the factory. I again contacted customer service who never responded and it's been 3+ weeks. It would seem luxedecor customer service is non-existent.

“Horrendous Experience & Horrible Customer Service”

Absolutely horrendous experience and the worst customer service on planet Earth. I ordered a kitchen island in July which did not deliver until October. The marble arrived cracked and was told that I would receive a replacement soon. A week passes and no information whatsoever regarding my replacement. I email and am told that my replacement will arrive at the end of November (2 months later). I contact them again regarding the status of the replacement item and am then told that it will not ship until end of December. I will then have been waiting half a year for this item. Absolutely unbelievable. How this kind of service is considered acceptable by their management team is beyond me. I will never order anything from this company again.

“Awful company with awful customer service”

I have placed 2 orders from this company. The first order was 2 months late. However the furniture was just fine. The second order has been delayed 3 months now, and still no order & no one will contact me. The website just shows "we've hit a glitch" everytime I try to get information about the order. I have sent multiple emails, and now they've emailed saying that the delivery company delivered it to the wrong address and the person has been out of town for a month (sounds like a lie). The order was paid in full at the time of ordering, but we have no product and no one to talk to about it. I would strongly suggest staying away from this company. I wish I could say something nice, but sadly, my experience has not been a good one.

“Watch out for return policy (ripoff)”

I have bought a bed and since that we did not close on the house, we had to cancel delivery. We called the shipper not to deliver, so it never got to us. Aside from over $400.00 for shipping back which is very high, 20% restocking fee which do not say any on the item we have gotten. We wanted to buy something else which they ask to buy higher price of what we originally paid for. Truly bad customer service and bad policy. Shame on you, will never ever buy again from that company. Basically they took over 50% of the purchase price which they return to the manufacture anyways. Kept the 20% restocking fee for themself doing noting,

“Poor execution and no communication”

Ordered an umbrella and they took over 5 weeks to ship it. Tried to contact them after two weeks to get an eta and received no communication. Then finally once it showed up 6 weeks later they sent the wrong product. Tried to call them Monday and no answer and sent them an email through their online portal (which says they will respond in 24 hours). Still no response and it is Friday. Tried to call them again but no one available. Just sent them another email through their online portal. With the way things have gone I would steer clear of this company and buy your products elsewhere.

“Kind of disappointed”

I wish I could review on the particular product and not a general review. The accent chair I purchased is beautiful but the painting is not even. Some places look white and it is very noticeable. This is my first time ordering from this site. I wish they can do something about the painting or this will be my last time ordering here. I paid a lot for this chair not to love it.

“Horrible Customer Service - Outright lied about delivery details”

I was fooled by the number of good reviews. Don't make the same mistake I did. They were very quick to take your money, but after that you can't get them to respond to your inquiries. They outright lied about the delivery timeline and when confronted flipped me off to the delivery company who could careless about what the company promised. It's been well over a month and I still don't have my furniture. Terrible customer service -- I can only hope the delivery is not damaged.